However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.

This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself.

The company doesn't really advertise to everyone so the normal person is unaware of this software being out there.

I really like the simplicity of integration with other tools – only one click is needed to integrate with your website or Messenger.

Easy Avatar and Media customization. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc.

You can provide constant 24/ support for your clients – and that will make them more satisfied and willing to stay with you.

It may be my issue setting them up and using them. It is hard as I currently a one-man-band.

The perfect assistant for the customer care team.

It seems to be a nice place also for visitors. This has a premium look and feel, which is good for my business' reputation.

We can automate scenarios and provide possible options to enhance our customer experience and free our support representatives from repetitive query answering.

Overall this chatbot is recommended. It's easy to set up, good UI, not so expensive, and has a lot of features you need.

The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations.

It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.

Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

It is a good software to get in as many leads as possible. We use this on our newly launched business website.

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat.

I find it most annoying when chatbot apps have limited responses and give generic, robotic answers instead of more personalized, useful ones.

The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.

I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have.

Integration with customers is very easy and we can use all previous channel that we have already online.

Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time.

The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Chatbot was really a good option for quick and easy launch of chatbots.

I like how the bot flow was easy to set up and develop. And also the dashboard looks good and user friendly for some beginner.

A great tool to automate online communication with your clients.

It looks pretty slick also for your visitors. This has a premium look and feel, which is good for the reputation of my business.

Majority of customer complaints get automated chatbot response.

The overall experience is good, however I would like to see more options and features that are not there yet. We could also add emoticons/signals options that we could easily add to the interactions.

User Friendly Customer Based Automated Communicator For Communicating FAQs.

ChatBot is User Friendly Customer Based Automated Communicator For Communicating FAQs.

Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.

Great experience per my previous comments on ease of use and functionality. I love snippets and personalization features.

With outreach we can see what sequences are performing the best, which email templates get the highest response, and even when the best time to send emails are.

I have found though, that most of the time it is user error, but sometimes errors are not clear.

They have fantastic customer service and a great knowledge base, I believe its called Outreach University for their customers. It is pretty intuitive to use at least at a baseline level.

They will randomly send invoices with literally no explanation. After responding to their team it will take often days to get a response on the invoices.

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach.

Outreach team has been very helpful. They have excellent customer service and plenty of tutorials.

Tired of being lied to, ignored, and being told the issues are ours when they aren't.

It’s hard to pinpoint something that is bad about the software. There have been minor outages which will last like half an hour but that’s literally it.

Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support.

I love how it integrates with Salesforce. Makes calling and emailing super easy and easily managed.

The organization and continuity the software has provided myself is outstanding. It not only created transparency throughout a whole team but it keeps you efficient with task loading.

I find outreach pretty straightforward, easy to use and functional.

Outreach is easy to use and easy to configure campaigns based on personal style.

Their customer support is very active and easy to talk to. Huge fan of the UX design, it feels very familiar and everything is clearly laid out.

Sequencing, call recording, prospecting tracking, Salesforce integration are all great.

I would highly recommend outreach to any company. It’s a great tool for productivity and success in your daily life.

Outreach it's a great outbound machine. If you can afford the price, you will be comfortable crafting and sending cadences.

Amazing for reps. Super clean, super fast, makes cranking out top quality, personalized sales activity a dream.

This has been a steady, solid tool for integration to salesforce - our SDRs do a good job using it well.

My organization switched to a competitor service due to price cuts.

With Outreach, we can achieve efficient growth with every interaction. Great product that is simple to use.

Their customer service is great whenever I have questions and the product has paid for itself ten-fold.

Quickly and easily create a huge amount of sequences to treat prospects differently. Reporting on the sequences to see which are best.

There are some small things that I don't like with Outreach. Things get stuck in failed & pending states and you are not notified.

I love how easy to use it is. The UI is extremely simple, only took me a few minutes or so do figure out how to make calls, set sequences, etc.

Tasks are fantastic, good integration out of the box to SFDC, and the ability to customize layouts is superb.

Outreach has been fantastic but adoption has been the biggest issue we faced. If adoption is done well it will absolutely lead to better conversions of leads and revenue.

Outreach provides fully customizable profiles and roles, and I love that it allows managers to lead their teams to success.

Making prospect outreach so easy and successful. Email tracking is so helpful and gives us an idea on who is the hot lead to target.

And by sometimes I mean a few times a week. They are quick to let you know when there is a problem, but there are a lot of problems.

I automate my prospecting and follow-up efforts through Outreach. Whether it's queuing up sequences, using templates, snippets, or the calendar scheduling link, I've found Outreach extremely valuable.

US Dollar

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builder with drag-and-drop capabilities, which allow users to design chatbots using various customizable templates such as e-commerce, sales, bookings and recruitment.


ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies. Features include machine learning, data security, user segmentation, widgets, multimedia support, reporting and more. The platform includes white-label functionality, which allows users to personalize the interface using a custom logo, colors and theme. Additionally, the built-in natural language processing (NLP) technology analyses human speech to provide custom responses.


ChatBot supports integration with various third-party systems such as LiveChat, Facebook Messenger, Slack, WordPress and Zapier. It offers monthly subscription plans and support is provided via email, documentation and other online measures.



LongDescription

Real Time Analytics

Code-free Development

For Developers

Transfers/Routing

Customer Segmentation

Real Time Monitoring

Human Handover

Lead Distribution

Offline Form

Audience Targeting

Natural Language Processing

For eCommerce

Data Import/Export

Process/Workflow Automation

Virtual Personal Assistant (VPA)

For Healthcare

Real Time Data

Product Recommendations

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Event Triggered Actions

Predictive Analytics

Data Visualization

Chat/Messaging

Mobile App

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Email Automation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Lead Qualification

Machine Learning

Pre-Configured Bot

Drag & Drop

Auto-Responders

Third Party Integrations

Appointment Scheduling

Canned Responses

Live Chat

Search/Filter

Automated Responses

Web browser (OS agnostic)

ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

Starter: $42/month (billed annually) or $50/month (billed monthly)
Team: $126/month (billed annually) or $149/month (billed monthly)
Businesses: $424/month (billed annually) or $499/month (billed monthly)
Enterprise: Please contact LiveChat Software directly for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

In Person

Live Online

Documentation

Videos

Outreach is the first and only Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach gives teams the tools they need to design, execute, and continuously improve a revenue strategy that is disciplined, achievable, and optimized for every stage of the customer journey. The world’s most effective revenue organizations, including Cisco, Okta, SAP, Siemens, and Verizon use Outreach to power workflows, put customers at the center of their business, and win in the market. 

The Outreach platform provides value across five core use cases:

- Prospect and manage accounts: Outreach empowers teams to build quality pipeline by ensuring they get the right message to the right prospect at the right time. Teams can grow, organize, and manage their books of business and find every opportunity.

- Manage and guide deals: Outreach enables sellers to align with buyers and sell with confidence. With Outreach they can guide every customer interaction with real time data insights to improve deal health and minimize any risks to deals closing.

- Coach and improve performance: Outreach helps drive revenue team rigor. Team use data to continuously scale what works and change what doesn't through targeted coaching, best practice workflows, and real time support.

- Forecast and plan: With Outreach, teams can predict revenue outcomes accurately and build an informed and achievable revenue plan through data-driven forecasting and actionable customer insights.

- Retain and expand: Teams use outreach to drive engagement and guidance along the entire customer journey with data insights.

More than 6,000 companies rely on Outreach to power their revenue teams. Outreach is a privately held company based in Seattle, Washington. To learn more, please visit www.outreach.io.

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