ChatBot response customization
Supported Operating System(s):
Web browser (OS agnostic)About Chatbot
ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builder with drag-and-drop capabilities, which allow users to design chatbots using various customizable templates such as e-commerce, sales, bookings and recruitment.
ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies. Features include machine learning, data security, user segmentation, widgets, multimedia support, reporting and more. The platform includes white-label functionality, which allows users to personalize the interfac...
3 Reviews of Chatbot
Overall rating
4.75 / 5 stars
July 2019
Stephen Olawale from Sunilar Nig.Ltd
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2019
CHATBOT IS REALISTIC CONVERSATIONAL PLATFORM
chatbot has helped to improve our customer relationship and reduced our expenses on employing more customer care representatives, we have had a great sales in return for this valuable application,thanks
Pros
Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel
Cons
the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability.
March 2018
Modupe from JLI vision a/s
Company Size: 11-50 employees
Industry: Industrial Automation
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Takes care of the little tasks.
Pros
Bot engine is easy to setup and requires very basic technical skill to set it up.. It has no limit to the number of chats it can respond to concurrently. It integrates seamlessly with Messenger ,WordPress and on any web platform.
Cons
Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective.
February 2018
Shola from Apptix
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Enable us focus on the bigger issues.
Pros
Simple and intuitive user interface, which ensures we were able to adopt Livechat's Botengine in a matter of minutes. BotEngine enable us create our own chatbot on our website,which fits into our own demand by simply creating new chatbot scenarios .Overall ,it ensures we respond to our customers on chat faster ,as it helps us resolve simple helpdesk issues why leaving the complicated issues for our helpdesk team to sort out.