BotEngine combines the reliability of LiveChat with the functionality of a bot.

BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Pros

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good.

Cons

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Great Program for Conferences!

This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

Pros

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

Cons

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

Interesting Product but Very Steep Learning Curve

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

Pros

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Cons

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Chatbot the future of conversations!!

Awesomeness loaded and its the future

Pros

I like it get to do the less complex things without the need of individual having to chat and helpful in pointing to the needful resources to gather the information needed

Cons

Not tailor made for all the situations where human touch can add lot of value in showing empathy and addressing issues

Professional chat bot tool that does so much more

Overall a very pleasant experience for me. I experimented with multiple similar tools and Chatbot stood out because of its professional look and feel (and also advanced feature set). While there are many advanced features, it's built with the beginners in mind as well, so that you can quickly get started and make it more advanced as you progress and learn more about the platform. This is a solid tool that boosted my on-site engagement and lead generation.

Pros

I like the combination of channels here: you can use Chatbot on your website, on Messenger, through Slack and you can even do a real live chat as well. Pretty cool for ONE tool. Instead of having to purchase multiple tools you can just get started with this. The interface is very modern and easy to use, that's what I like. It looks pretty slick also for your visitors. This has a premium look and feel, which is good for the reputation of my business.

Cons

There are some limitations depending on your plan, but overall there's very little to dislike. I can't find things that disturb me. There are plenty of options for each budget and you can use this tool as a complete beginner or expert. It doesn't matter what your skill level is. I like how the tool is frequently updated as well.