Very impressed with the Execvision customer service.

I really enjoy the ease of use and the fact that it is better than other products I have used.

The tech, sales and support teams are amazing. They are genuinely nice people who love what they do.

I like that it integrates with Salesforce and forces you to record and your manager to coach since there's accountability on both sides.

The tool so far seems like it has very good ease of use  and the integration with SalesLoft works well.

Competitive pricing, feature can be improved to match competitors.

Sometimes when it is very busy information can become misinterpreted.

It takes time for the calls to be uploaded into  ExecVision which can be frustrating because in the moment you want to figure out where your call went wrong before you proceed with more calls.

I can never find the calls that I want - not labeled correctly or easy to find. I really hate how I go to find a call and it is labeled wrong and I am unable to search it.

I am not sure what I have to say about the software that is bad. Maybe the audio playback.

I love the editing and scoring capabilities within execvision. It's great to receive feedback and then give feedback where needed.

We wanted to call coach and improve our messaging as a sales org.

I know this is a problem on our end but my first call wasn't recorded because the default is set to not record all my calls.

I love all the options to use the scorecard and just the functionality in general. Very easy to use & nice layout.

Great learning tool, great user experience, highly recommend.

Love the UI and data quality; no transcript service is perfect (yet) but aexecVision has done a great job capturing data and making it extremely easy to locate.

The tool is super easy to use and I like the fact that you can go back to a previous call and listen to it over and over again.

Exec vision is a very useful tool that helps me understand where I need to improve. I also like that I can share it with my manager to get feedback.

One of the best coaching tools out there. Really great for the beginners and the experts who are trying to refine their pitch - it is great as well.

Setup is very easy and I like the clean, easy to navigate interface.

My overall experience involves picking up on how to use it very quickly and continuing to enjoy my time in it each day. I love the feedback feature best.

It helps a lot in increasing the productivity of the team. I have seen a lot of growth in sales and marketing after using this software.

Plum is a very good price to value product. Since implementation we have been able to reduce staff by 11 people.

Its easy to use and provides updated results. Any updates can be done easily.

Difficult to say - as I have not directly used two systems in a comparison mode.

Plum IVR is highly available, having enrich features and providing 24X7 customer support.

We have a large array of customers using the software for a realtime IVR. It requires a high uptime, and for the most part, the system has been up and functioning, which is great.

Their documentation is excellent, along with their support. Even the best products not supported can cause trouble.

Good overall - the pricing was steep for our use case, but the sales team was receptive and adjusted accordingly.

The setup is very intuitive and can be customized to your business’s needs. We like that you can create your own testing environments and deploy immediately.

Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey.

We wanted to fully control our IVR process and PLUM FUSE+ has allowed us to do that. Their account management team has also been really good.

This is a great system that is easy to use and works as promised every time.

Highly available, having enrich features and providing 24X7 customer support.

Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

Their representatives are also very friendly and follow up immediately whenever a request is made for assistance.

They have been very gracious in answering our questions and letting us know other features available to us.

Did not use the product as an end user so difficult to speak to feature gaps.

It just works exactly as advertised which is what we and our clients want from an IVR system. Their service is amazing as well and we are able to get the support we need when we need it.

The implementation was straightforward using Plum's SDK and APIs and works well for a fair price. Fees are charged for call minutes and pricing is volume based.

The company is quick to alert us to any issues they are working on and maintenance is completed at a time that never affects our process.

Plum has supplied everything I need. Their system works and when I need help I get superior, timely support.

Some missed calls but that may be more on our end, not quite sure.

The graphic user interface supports ease of deployment.

What I like most is the ease of use. Our account representative is also very responsive and helpful.

My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

My interactions with the Plum team have been great. East to work with and very responsive.

Easy to integrate via API with our cloud infrastructure.

Easy to integrate with other customer support tools.

Since it handles credit card information, it is secure and is PCI compliant. It has performed very well over the years and is a very robust product.

Really good responsiveness to customer service and account management inquiries by us.

WE have been in partnership for over 10 years, new innovations, great customer service , easy to use platforms, and cost value... why would I change.

Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.

The up-time is great and the ease of use is excellent.

US Dollar

ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor performance. It is primarily designed to transcribe calls and provide managers key metrics.


Firms can use the artificial-intelligence based transcription functionality to record calls, gather valuable insights and query call data based on keywords, sentiment and calls stages. ExecVision is equipped with a tracking and reporting module to measure the development of representatives over time. Additional features include libraries, searching, commenting, sharing, tracking, a mobile app, scoring and coaching.


ExecVision integrates with applications such as Fenero, Amazon S3, Box, Call Recording Center, Cisco, ClearSlide, ConnectLeader, DialSource, Google Drive, DropBox and Microsoft Dynamics. It is available on a monthly subscription basis and support is provided via email and an online help desk.



LongDescription

Commenting/Notes

Meeting Management

Performance Management

Sentiment Analysis

Call Recording

Call Logging

Goal Management

Collaboration Tools

Natural Language Processing

Content Library

On-Demand Recording

Assessment Management

Audio / Video Conferencing

Content Management

Performance Metrics

Training Management

Chat Transcript

Learning Paths/Tracks

AI/Machine Learning

Reporting & Statistics

Dashboard

Multi-Language

Speech Recognition

Goal Setting/Tracking

Reporting/Analytics

Scheduled Recording

Call Monitoring

Archiving & Retention

Third-Party Integrations

Onboarding

Data Management

Search/Filter

Web browser (OS agnostic)

Contact ExecVision for pricing information.

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

ExecVision

In Person

Live Online

Webinars

Documentation

Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs. 

Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-service automation and excellent customer experiences.

With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.

With the recent addtions of Plum Chat and Plum Message, users can now find all their automated communications appliations in one place. Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channels - WhatsApp Business, Facebook Messenger, Instagram DM and Twitter DM.  Plum Message is an enterprise-level campaign management platform that creates SMS, MMS, Push, and OTT messaging. 

Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.

Plum Voice has gone through rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance, and is also a Visa Verified vendor. 

ExecVision vs Plum Voice

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