It's incredibly easy to use. The interface is super simple.

Excellent AI TOOL and the customer service has been excellent as well. Super fast answers from the team and very easy to use.

I find myself doing this weekly, and it is amazing for me. So it's also saving me time after meetings, whereas before, I'd have to take time rewatching parts of a recording, and time is money.

Super easy to use, lots of automated processes, integration to hubspot is awesome.

Great call recording tool, awesome integration to Hubspot.

It’s such a joy to use and the feedback I get from my clients who use it with me and benefit from the tool is overwhelmingly positive. There’s no other tool I get such high praise from.

Also downloading and installing the software is super easy and straightforward.

I also love how quickly you can create action items with the click of a button. The transcriptions are great, and the summary option at the end is really cool.

Responsive team with a great product. I was an early adopted of the free forever plan and have now upgraded for the must-have AI templates which have really upped my consulting sessions.

I really like the integration with zoom as it is what we use at my company.

Great - the team answers questions quickly. The software works great and is easy to use.

I love the quick buttons and the reminders of when your call is happening. Adding highlights and text to remember why you liked that part.

The tool helps my clients as the summary and reading back what they share is incredibly useful - and demonstrates on reflection the huge value and benefit of the work we do togther.

Ease of use and set up, excellent customer service.

It's a super power really. I'm really appreciative of seamless it integrates and how easy it is to use.

Fathom is very easy to use, and I can organize everything saved within the records to go back and update my previous notes quickly.

The ability to share the transcript with others in the meeting is great.

It can be a bit hard to search in longer calls because the sliding bar isn't very sensitive.

My overall experience has been superior to any tool that I’ve used. Customer service is very important to me and they are absolutely amazing as well.

This makes navigating a bit of a pain when I'm trying to find a specific call.

I love the integration and AI notetaker. The fact that everything loads in my CRM makes it easy for me and my team to locate and execute at a higher level.

Fathom's note-taking and recordings make it easy to get quality notes that I can share with others to help my performance and decrease my time.

I have it on for all of my calls. Customer support is very responsive.

Save time and save money. Really reliable and efficient.

It's great that it's integrated into Zoom and I don't have to take any additional steps to start it as I'm preparing for my meetings. The customer support has also been amazing and helpful.

I love that we get an instance transcript as well as the ability to mark certain actions during the call.

The AI summaries are incredibly helpful and save so much time. Being able to go back, quickly search the transcript, and review comments or notes from a call is so easy.

Customer Support is superb, they answer right away. It's also easy to use on my laptop (use windows 11).

It's a super easy tool to sign up, deploy, and use. You can literally having it going in less than 10 minutes.

Fathom has helped our company and office staff reduce the time it takes to transcribe Zoom conversations or important meetings. The customer service is always spectacular and prompt.

Great experience so far. Customer support has been great and timely.

The best AI-powered note-taker that I've ever invested in 2023.

Fathom has freed me up to not only listen but engage with my board members. The ability to highlight different conversations that are important or require action is a truly one of the best features.

Easy to use and great customer service. I recommend this to all my peers.

This is the highest quality call recorder that I've tried- and it doesn't cost a dime. The paid AI upgrades are great too- I haven't needed them yet for my particuar needs.

Customer support is excellent hands down the best in the business.

It's also fantastic for helping me share JUST the parts of a call that are relevant with the right parties.

I didn't realize until I thought back after using it for a few months how much stress it's taken away.

There are occasional bugs where it will leave a meeting in the middle of a call and have to come back in.

We use it and love using it every day. We have recommended it to many others looking for similar uses and they have all been so happy to hear of it.

My only downside is when someone uses screenshare the fathom app can't also appear.

Inability to upload external recordings for processing, but aware this is on the roadmap for the future.

I also really like the saving/sending options. It is so easy to navigate the platform, and I have always had wonderful customer service experiences with the team at Fathom.

The new notes feature where you can change the format of the notes entirely with a click of the button (change templates) is outstanding. And the Zapier integration is great.

In my opinion, this is really bothersome. Disclosing the fact that the meeting is being recorded in a more covert manner would be preferable.

I also love how I can easily share the videos with prospects. The integrations with HubSpot and Zoom have also been a huge help.

The call insights given are really excellent as well, the fact that I can focus on the conversation and easily clip something is amazing.

It's super easy to use and very helpful. I use it anytime I know a meeting is likely to cover a lot of information, or if any important stakeholder is not present and will need the notes/recording.

Overall this app is wonderful, I'm glad to have it an recommended it to everyone on Zoom.

I love how Fathom runs in the background and automatically records my coaching sessions. The ability to highlight, bookmark, and tag portions of our conversation in real time has been helpful.

I'm impressed that they're still rolling out new features like AI summaries. Next, I'll integrate it with my CRM for more functionality.

There were some initial bugs with using Google Meet. But they have since implemented features to correct those problems.

I love the ease of use within the platform. It's been super easy to use and get used too which is a plus for me because as a salesperson, I'm not the most technical.

I guess the only drawback is that you need to pay (more) attention to the meeting and decide why category to place the comments. This mind juggling can be disconcerting.

It's a great platform, and I am so thrilled with how helpful it is to me when notetaking during meetings or webinars.

Overall, it is a great investment especially with today’s work environment.

Everything has been great so far. I appreciate the experience and the customer service.

Love the ease of of use and simplicity, now I can pay attention to my meeting attendees and not focus on my keyboard.

I am very happy to be able to count on a tool like Fathom and especially because even the free version is quite interesting.

The team at Fathom has also been incredibly responsive to feedback and contiunes to improve the product.

Ease of use as well as being able to easily and effectively highlight the key moments we have to share with our tech team.

Transcribes super easy and quickly, helpful to share with clients.

AI Summary - summarizing meetings is super easy + helps save time.

This is a very innovative company I have done business with for over 10 years.

Excellent Product and Excellent Customer Service.

Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system.

I love using it and setting it up. We now have 3 accounts with you.

For a small business like ours, that is a big help because we are not always able to be in the office just to handle chat questions.

I like the ability to receive the off-hours or off-line email. I like the quality of the Transcripts.

Provide Support is cost effective and easy to implement.

There was no possibility to transfer chat to another person,  only invite and you have to sit together in the room, makes no sense, only distraction.

The ease of use and reliability are key pros that need to be mentioned. The software has always functioned will minimal bugs or glitches.

They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation.

Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker.

It is an affordable price and comes with quick and responsive client service.

It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.

The API, that allows me to build into our system. Has been running flawlessly for over 5 years.

We have Provide Support for years now and still feel that it is worth every penny. It is not expensive and billed every three months.

You can set auto responses and what to do if operators aren't available or don't answer. Integration with our Drupal website was easy.

Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it.

Provide Support's own staff have been extremely helpful over the years, helping us implement and use their system effectively.

This, coupled with the simple but effective interface that Provide Support offer has made it a real success for us.

Oh yes i recall the incoming chat ringing was awful.

Limited feature limited adjustments like themes. There could be some adjustments here.

Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

US Dollar

Fathom serves as an AI meeting assistant, capturing, transcribing, and summarizing meetings. The application allows users to concentrate on the discussions rather than note-taking.

LongDescription

Speech Recognition

Automatic Transcription

Real-Time Analytics

Meeting Management

Call Recording

Recording

Annotations

AI/Machine Learning

Multi-Language

Call Transcription

Speech-to-Text Analysis

Playback Controls

Natural Language Processing

Collaboration Tools

Email/Help Desk

FAQs/Forum

Knowledge Base

2-10

11-50

51-200

201-500

501-1000

1000+

Fathom

Documentation

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can either be accessed via web browsers or deployed on-premise.


Key features apart from real-time visitor monitoring include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support and web page push capability. Provide Support is suited for a wide variety of business sizes and industries such as insurance, pharmacy, real estate, travel and web designing and hosting.


Additionally, Provide Support includes live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents, automatic emailing of chat transcripts and supports integration with Google Analytics. iOS and Android are both supported.


Services are offered on a monthly subscription basis that includes support via email, product videos and live chat.






Activity Tracking

Transfers/Routing

Real Time Monitoring

Offline Form

File Transfer

Mobile Access

Proactive Chat

Transcripts/Chat History

File Sharing

Reporting & Statistics

Website Visitor Tracking

Chat/Messaging

Real-time Consumer-facing Chat

Customizable Branding

Reporting/Analytics

Monitoring

Drag & Drop

Third Party Integrations

Canned Responses

Live Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Provide Support Live Chat is offered as a SaaS.
The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. 
Small Business (1 operator) - $13/month if billed annually or $24 if billed monthly.
Corporate (3 operators) - $25.80/month if billed annually or $53 if billed monthly. 
Enterprise (10 operators) - $59.40/month if billed annually or $108 if billed monthly. 

Fathom vs Provide Support

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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