Easy to use interface. Intuitive to new users.

I get to talk to my customers and help rectify any problems or concerns they may have.

Pros

I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

Cons

I would love a little more color and perhaps photos so they can see who they are talking to. It's a great platform, but could use a little updating in style and colors. The functionality is fantastic, no improvements needed there.

Good, simple chat program

Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service.

Pros

The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through.

Cons

I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase.

used it before Livechat. livechat is far more easy and user friendly

possibility to support our customer online oh yes i recall the incoming chat ringing was awful!!!

Cons

there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

Great Customer Chat Software Packed with Features

I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.

Pros

I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

Cons

I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats

Excelent Service

I love using it and setting it up. We now have 3 accounts with you.

Pros

That it is easy to use and implement. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are always readily available to assist. I do however would like some reporting functionalities added to the chat support dashboard. Would be of great help. Its the only thing Provide Support lacks.

Cons

There is no reporting functionalities. This will make your software world number 1.