Appy Pie vs Provide Support

RATING:

4.6

(1355)

Appy Pie has 1355 reviews and a rating of 4.57 / 5 stars vs Provide Support which has 28 reviews and a rating of 4.61 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (1355)
4.6 (28)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 12, 2024
February 11, 2021
Pros/Cons
  • Pros

  • Very good team and support. A great solution to those who are on a budget but want a good mobile app.
  • I really like how you can make an app without coding. I like how you can create an app in 3 very easy steps.
  • Cons

  • Whilst using the platform there have been several problems with the customer service team where we’ve heard different stories about particular features.
  • There is only a limited amount of features to add to the app itself and there is only limited layouts available. Could do with more options for each of the features and layouts.
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  • Pros

  • Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system.
  • For a small business like ours, that is a big help because we are not always able to be in the office just to handle chat questions.
  • Cons

  • There was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction.
  • It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos