Emails between staff are cut down dramatically, as rather than emailing a colleague I can just tag or message them.

It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories.

Full history that is default on all other mail clients on Missive you have to pay. If you have a team with 3 members, you need to pay 45 MONTHLY just to have access to your all emails.

Hats off to the Missive. They are very responsive,  add features regularly, and fix bugs quickly.

Sensitive content hidden] was super patient and knew exactly what to do. It's so nice to have this kind of support from Missive.

The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Customer support ist extremely quick and helpful and all in all it was relatively easy to setup our processes.

Greatly helps productivty and control/coordination.

We're using a shared mailbox to provide technical support to clients.

The platform looks great and it is easy to use. Now with our team inboxes and rules for automatization we saved not just a time but we finally organized our mails.

Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it.

Missive is a really great alternative to other outreach solutions  and also a more cost effective one as well. Really like the UX and its a well-thought out product with a wonderful support team.

I love the integration with another apps and chat option.

They have tons of integrations and the team is very responsive. The price is on the expensive side but you get a lot for what you pay for.

App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist.

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

The Best Inbox Management Tool, ESPECIALLY FOR THE PRICE.

They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.

Makes it easier for all parties. Customer support: quicker support response time I've ever experienced.

I also enjoyed the ability to edit another user's draft email in real-time as they are also working on it.

Beautifully done, highly functional, versatile, highly recommended.

Missive's customer service team  is top notch, and they are quick to get back and/or resolve any issues that I run into on a day to day basis, as well as help answer my questions.

This is by far the best designed, fully features and we built email app around. Ideal if you have a team, but perfect for freelances or anyone regularly dealing with mail.

We were searching for an email management solution and found Missive. Gave it a try and the service is great, it connects to zapier which is huge, and we can easily communicate in emails and chat.

The product is extremely easy to use and cuts down on all of the wasteful overcommunications to customers and co-workers.

The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

We switched to Missive from a competitor because the apps are elegant and the price is right. We use email all day every day, so the user experience is important.

Once you use Missive, you'll see what you're missing without it.

I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

Super effective way to juggle emails, discussions plus external integrated systems. Has a lot of functionality itself to handle multiple, team & external email accounts.

It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

Whis this software you can not only handle your customer emails but you private emails can be managed as well and at the very same place. No switching software anymore for different email needs.

Brings team discussion into email threads, keeping the emails separate. Integration with other systems is fabulous, eg Trello & Knack.

This software has a very nice design, works without any flaws, is very responsive/fast, and has a very affordable price. Cheaper than ANY comparable tool I found so far.

All I have to do is open my Gmail interface and try to work from there to realize that I would be lost without Missive.

Missing some features regarding customization.

I like its appearance , ease of use and auto responses and that it is very customisable. I also like how easy it was to integrate with my website.

Quite complete solutions (nice chat experience for customers, analysis features and operation itself).

It is great way to build customer relationship through live chat platform.

I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase.

Great and easy way to interact live with your costumers.

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Its free, its easy to use, its professional, high quality and easy to install. And... it works! not much more you could ask for from a free solution.

Sometimes the settings were a little bit unclear.

A little red dot under the bell icon visible only in the main administrator account was indicating the problem.

I am very satisfied with the use and really excited where the future will take us with their struggle to develop new things.

It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features.

I am very pleased with the tool. Elegant and professional.

I like to be able to chat with my clients in real time. For people who want quick answers, this is an ideal option.

I like the customer support: speedy, friendly and competent. In addition, I like that there is a free-version available.

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway.

240 messages where not delivered to our inbox since December 2019 to July 2020. Just imagine how many clients we lost.

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use.

Good integration in Wordpress Multi Languages Support Good Stats User Personalization Multiple Operators Macros.

Easy to use a person recommended it so far so good as a trial.

Easy to use and to setup. We plan to use this for direct customer interaction and support as well as chatting solution for team members.

This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat.

That u can let your costomers ask for help with ease.

We have been using Userlike frequently and are very impressed by the many functions it provides.

Ease of use, ability to fine tune, intergration to other platforms.

US Dollar

Missive is a team inbox for email collaboration. Users can chat with teammates right via the inbox, share attachments and assign task. It includes shared labels, which help professionals organize conversations by project or department such as customer support, marketing campaigns and more.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Signature Management

Meeting Management

Internal Chat Integration

Document Storage

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Activity/News Feed

SSL Security

Real Time Editing

Single Sign On

Calendar/Reminder System

Project Management

Communication Management

Brainstorming

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Template Management

File Transfer

Email Templates

Contact Management

Mobile Access

On-Demand Communications

Routing

Multi-Channel Communication

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

File Sharing

Activity Dashboard

Alerts/Notifications

Employee Database

Reporting & Statistics

Reminders

Real-Time Chat

Chat/Messaging

Customizable Templates

Calendar Sync

Issue Tracking

Inbox Management

Event Calendar

Alerts/Escalation

To-Do List

Reporting/Analytics

Contact Database

Employee Photos

Video Conferencing

Drag & Drop

Autoresponders

Customer History

Tagging

Third-Party Integrations

Multiple User Accounts

Canned Responses

Task Management

Live Chat

Document Management

@mentions

Search/Filter

Multi-User Collaboration

Interaction Tracking

Productivity Tools

Knowledge Base Management

Remote Access/Control

Response Management

Real-time Consumer-facing Chat

Service Level Agreement (SLA) Management

Macros/Templated Responses

Rules-Based Workflow

Customer Service Analytics

- Free
- $14/month
- $18/month
- $26/month

Details: https://missiveapp.com/pricing

Email/Help Desk

FAQs/Forum

Chat

Self-Employed

2-10

11-50

51-200

Missive

Live Online

Webinars

Documentation

Userlike is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. 
 
Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. 
The live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. 
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.
 
Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.
 
For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.  
 
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike. 


Real Time Analytics

Cataloging/Categorization

Surveys & Feedback

Personalization

Customizable Reports

Transfers/Routing

SMS Messaging

Video Chat

Real-Time Monitoring

Human Handover

Knowledge Management

Offline Form

Customer Support

One-to-One Messaging

Email Distribution

Customer Experience Management

Screen Sharing

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Chat Transcript

Queue Management

AI/Machine Learning

Real-time Updates

Video Support

Data Visualization

Website Visitor Tracking

Geotargeting

Real-time Conversations

Dashboard

Multi-Language

Real Time Reporting

Customizable Branding

Behavior Tracking

Chatbot

Feedback Management

Pre-Configured Bot

Negative Feedback Management

Auto-Responders

Virtual Assistant

Lead Capture

Windows 7

Windows Vista

Windows XP

Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below:

Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially)

Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially)

Flex: Contact Userlike for custom quote

Missive vs Userlike

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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