Userlike
Userlike
About Userlike
Awards and Recognition
Userlike Pricing
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Free trial:
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Free version:
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Other Top Recommended Live Chat Software
Showing 1 - 5 of 630 reviews
James
Verified reviewer
Industry: Internet
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
November 2017
Use this for webchat on a busy site - does a great job
contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.
Pros
Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well.
Cons
The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.
Abimbola
Verified reviewer
Company size: 51-200 employees
Industry: Entertainment
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2018
Effective but a mobile app is a must.
Pros
Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.
Cons
Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like.
Anonymous
Time used: Free Trial
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
March 2018
Chat with your site visitors
Pros
It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.
Cons
The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.
Oscar
Verified reviewer
Company size: 501-1,000 employees
Industry: Internet
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2018
Impressive customer support.
Pros
Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.
Cons
New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.
Nguyen
Verified reviewer
Company size: 201-500 employees
Industry: Financial Services
Time used: Free Trial
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
March 2018
Good value for money in overall despite few instabilities in oeration
A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use
Pros
Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.
Cons
A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online