--- title: "Lime Connect Software Reviews, Demo & Pricing - 2026" description: "Review of Lime Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/userlike-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Lime Connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/mobility/userlike-profile/reviews/)[Alternatives](https://www.softwareadvice.com/mobility/userlike-profile/alternatives/) # Lime Connect Review From $87/month Free version Free trial 3 plans Wondering if Lime Connect is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Lime Connect 4.6 [(648)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) Pricing Starting at $87.00 flat rate per month ### About Lime Connect Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. Lime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. The live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process. With Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and provi... ding relevant information in real time. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge. For Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution. Since Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect. Wondering if Lime Connect is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Lime Connect User Interface ## Popular Lime Connect Alternatives Main Product Lime Connect 4.6 [(648)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.34Value for money - 4.64Customer support - 4.47Functionality Pricing Starting at $87.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24196)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Lime Connect Pros and Cons We analyzed 648 verified reviews for Lime Connect to find out what actual users really think. Select to learn more Intuitive Setup And Operation Userlike is praised for its straightforward installation, clear tutorials, and simple interface. Both operators and customers find it easy to use, making onboarding quick and daily management hassle-free even for beginners. Enhanced Customer Engagement Tools With Userlike, businesses can provide fast, direct support that improves customer satisfaction and boosts sales. Features like real-time chat, multi-customer handling, and integration with support desks help teams build stronger relationships and resolve issues quickly. Multi-Channel Chat Flexibility Userlike offers a robust live chat experience with easy integration across website, WhatsApp, and Facebook. Customization options, chat macros, analytics, and offline messaging help teams interact efficiently and personalize support for customers. High Cost And Limited Trial Many users find Userlike's pricing expensive, especially for small businesses or teams. The trial version offers limited features and a short period, making it hard to fully evaluate the product before committing to a paid plan. ## Lime Connect Pricing and Plans Starting price: $87.00 per month Free Trial Free Version Free $0.00 usage based, per month Plan includes: - 1 seat - 1 channel - 200 conversations - Messenger Customization - File sharing - Feedback Options Pro $87.00 flat rate, per month Plan includes: - min. 3 seats - Unlimited Channels - Unlimited Conversations - 10 Whatsapp numbers - 5 chatbots - Live Translation - Video calls & screen sharing - Basic API access - Standard onboarding - Chatbot API Read More Flex Pricing available upon request Plan includes: - min 5 Seats - Unlimited Channels - Unlimited Conversations - 20 WhatsApp numbers - 10 chatbots - Full API access - Advanced routing - SCIM/SSO - Organizations - Account manager Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Lime Connect Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Lime Connect Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Automated Routing Chatbot Communication Management Configurable Workflow CRM Customer Communication Customer Database Customer Experience Management Customer History Customer Service Analytics Customer Support Customizable Branding Customizable Reports Customizable Templates Dashboard Data Visualization Drag & Drop Email Management Feedback Management For Sales/Marketing Geotargeting Human Handover Knowledge Base Management Knowledge Management Lead Capture Lead Qualification Live Chat Mobile App Multi-Channel Data Collection Multi-Language Natural Language Processing Negative Feedback Management Offline Form One-to-One Messaging Performance Metrics Personalization Pre-Configured Bot Proactive Chat Push Notifications Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Screen Sharing Search/Filter SMS Messaging Social Media Integration Survey/Poll Management Surveys & Feedback Template Management Usage Tracking/Analytics Video Chat Video Support Widgets Workflow Management ## Lime Connect Integrations Cloudflare Integration rated undefined from -1 review Highrise Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review UserVoice Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 31 integrations ## Lime Connect User Reviews ## Lime Connect customer ratings - Overall rating: 4.6/5 - Total reviews: 648 ### Rating distribution - 5 stars: 419 reviews (65%) - 4 stars: 205 reviews (32%) - 3 stars: 17 reviews (3%) - 2 stars: 5 reviews (1%) - 1 star: 2 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.3/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- ### There's a lot 'under the hood' - Overall rating: 5/5 - Reviewer: Nick T. - Verified reviewer: Yes - Industry: Events Services - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Ability to deliver customer service more quickly and efficiently at the point of purchase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick. #### Cons This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app. --- ### Good value for money in overall despite few instabilities in oeration - Overall rating: 4/5 - Reviewer: Nguyen H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for unspecified - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business. #### Cons A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online --- ### Software that almost ruined our business - Overall rating: 1/5 - Reviewer: Pavel A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day. The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget! So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost! As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nice design, widget customisation features #### Cons Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd! #### Vendor response Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca Replied January 2021 --- ### Simple to set up and use - Overall rating: 4/5 - Reviewer: Tony T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros The features and integration options are what made Userlike our first choice of chat app #### Cons The trial period a bit short to properly evaluate before signing up to a plan --- ### Use this for webchat on a busy site - does a great job - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well. #### Cons The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank. --- ### Great way to be in touch - Overall rating: 5/5 - Reviewer: Mladen P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is great way to build customer relationship through live chat platform. #### Cons It will be nice to have mobile app for IOS and test time should be little bit longer. #### Vendor response Hi there, Thanks for your review! We're happy to hear that you're enjoying Userlike. Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :) Replied February 2021 --- ### Efficient and easy to use - Overall rating: 5/5 - Reviewer: Alexandre R. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website. #### Cons We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead. --- ### Simple, Elegant, User-Friendly, & filled with Features. - Overall rating: 5/5 - Reviewer: Aditya G. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for. The best things about UserLike are: - Easy to set up. - Affordable pricing. - Ease of use. - Feature packed. - Customer Support is just awesome. #### Cons There aren't really that many cons for the tool itself, but a few of them I'd point out are: - No smartphone apps. - UI/UX of the Chat panel could be better. - Takes some time to tinker with everything and get it to set up the way you want. --- ### Provides us with key analytic insights. - Overall rating: 4/5 - Reviewer: Ahmed A. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Userlike provides our business with analytical insights into customers who visit our website. From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward. #### Cons Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users. --- ### Very easy and sufficent way to help our business - Overall rating: 5/5 - Reviewer: Lisa G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :) --- Showing 1 - 10 of 648 Reviews [See All Reviews](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) ## Lime Connect Popular Comparisons [Slack vs Lime Connect](https://www.softwareadvice.com/remote-support/slack-profile/vs/userlike/)[LiveChat vs Lime Connect](https://www.softwareadvice.com/help-desk/livechat-profile/vs/userlike/)[LiveAgent vs Lime Connect](https://www.softwareadvice.com/crm/liveagent-profile/vs/userlike/) [Compare All Alternatives](https://www.softwareadvice.com/mobility/userlike-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24196) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16457) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4484) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? 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