About Userlike

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

633 Reviews of Userlike

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(412)

412

4 stars

(199)

199

3 stars

(18)

18

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 633 results

September 2019

Coty from Infinite Pixel

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Absolutely wonderful!

Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pros

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Cons

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Response from Userlike

Replied September 2019

Thanks for your review! We're happy to hear that you're enjoying Userlike.

May 2018

Brayan Agostinho from SOAINT

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

May 2018

beautiful real-time chat software developed on web and mobile

Pros

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Cons

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

March 2018

Anonymous

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2018

Chat with your site visitors

Pros

It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

Cons

The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

August 2020

Bruna from Mutato

Company Size: 201-500 employees

Industry: Publishing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2020

Userlike tep

No geral minha experiencia e boa, acho que podemos melhorar muito ainda mas estamos no caminho certo

Pros

Posso me conectar com outras pessoas do mundo o tempo todo com um único aplicativo rápido, ágil e leve.

Cons

Tem suas dificuldades uma interface um pouco poluída temos também alguns bugs que precisam ser corrigidos.

Response from Userlike

Replied October 2020

Hi Bruna, thank you for your review and have fun chatting!

February 2017

Pratik from Amagi Media Labs

Verified Reviewer

Company Size: 201-500 employees

Industry: Broadcast Media

Time Used: Free Trial

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

User friendly | Supports offline messaging | Supports sending custom data for user identification

I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pros

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Cons

- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.