The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition.

Very user friendly and easy to navigate. My advocate is always very quick to response should I ever have any problems.

Liveadmins does a great job. Although their web greeters aren't perfect, the price is right and the customer service is awesome.

Customer support is available by I never needed it. I love that they insist on feedback which shows commitment.

Great company and very high return on investment.

Very happy with management responsiveness and ease of setup.

They can assist in locating a vehicle on our website or direct a customer to the correct page to fill out a request form. We've been very happy with the service.

Have had few (if any complaints) from customers dealing with this service.

It really makes a huge difference to let customers know there is a live person to answer questions anytime. A lot of visitors to the website use chat as they would a salesperson.

I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted.

M having difficulty thinking of much. At one point the look was outdated and out of sync with my site.

Having a live person they can chat with 24/7 is awesome.

When I give this five stars, I am not saying they are perfect. What makes them great and five star worthy is that when there are problems, Live Admins is quick to respond, understanding and polite.

Sometimes there is a language barrier but we are working through that.

The website we admin has people coming in and checking things out all times off day or night. WebGreeter can help capture their info and keep potential customers coming back to the website.

The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent.

Daily lead information that we receive is very thorough and easy to use.

It is great to have someone on our site to respond to questions 24/7. They respond quickly to emails and consistently engage our customers.

I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site.

Would recommend to anyone who is sick of paying stupid money for flashy chat tools.

We're from a small, rural town and most customers find the tool very handy. It has integrated nicely with our new CRM, and the verbatim's for managers are excellent.

Ease of use and interactive for customers and the dealership alike. Team is always in contact with us to find ways to improve our customer experience.

We had some kinks in the beginning but once we corrected them, things worked perfectly. It has definitely enhanced our site and their price is very reasonable.

Great lead information from our websites at a very low cost.

I like that the service is customizable to our business and the WebGreeters are always friendly.

I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

US Dollar

LiveAdmins is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, canned responses, chat transcripts, offline chats and a learning management system.


Teams using LiveAdmins can automate chat routing based on visitor language settings, operator availability and level of training for establishing workflow efficiency. The AI-enabled solution allows e-commerce businesses to add live chat windows with existing websites for increased sales opportunities. Additionally, users can generate reports based on KPI metrics to facilitate decision making to improve business performance.     


LiveAdmins enables enterprises to receive client feedback via surveys to improve customer experience. Pricing is available on monthly subscriptions and support is extended via documentation, phone, email and online helpdesk. 



LongDescription

Transfers/Routing

Offline Form

Screen Sharing

Proactive Chat

File Sharing

Website Visitor Tracking

Geotargeting

Real-time Consumer-facing Chat

Customizable Branding

Third-Party Integrations

Canned Responses

Live Chat

File Management

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Document Storage

Progress Tracking

Real-Time Monitoring

Collaboration Tools

File Transfer

Content Management

Transcripts/Chat History

Real-Time Notifications

Activity Dashboard

Reporting & Statistics

Chat/Messaging

Interaction Tracking

Reporting/Analytics

Monitoring

Video Conferencing

Auto-Responders

Task Progress Tracking

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Please contact LiveAdmins for pricing details. 

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

LiveAdmins

Live Online

Webinars

Documentation

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



Commenting/Notes

Customizable Reports

Access Controls/Permissions

Activity Tracking

IT Asset Management

Workflow Configuration

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Customer Database

Scheduled/Automated Reports

Calendar Management

Customizable Fields

Automated Routing

Assignment Management

Call Center Management

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Configurable Workflow

Mobile Access

CMDB

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Workflow Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Issue Tracking

Macros/Templated Responses

Dashboard

Alerts/Escalation

Real-Time Reporting

Asset Lifecycle Management

Widgets

Prioritization

Feedback Management

Customizable Forms

Incident Management

IT Asset Tracking

Drag & Drop

Autoresponders

Customer History

Tagging

Issue Auditing

Task Management

Release Management

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

LiveAdmins vs Vision Helpdesk

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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