I am very pleased I made the move a couple years ago!

Lending Pad is very easy to use and manage compared to my prior LOS by Ellie Mae used for too many years. Integration to Lending Pad was not a difficult process. I create custom forms to be efficient and was able to also do this when I transferred to Lending Pad. Also. being able for more than one person to work on a loan file in the office or remotely was a big plus for me!

An LOS is an evolving program. I do not have complaints and make suggestions as needed.

Excellent, its a 1000% improvement over our old system.

Its consistent and is easy to use once it is setup. It has all the features you would need.

Not a lot. There are a dozen little features i would like to see but its very good.

After paying $500 for setup I didn't receive any setup help, there was a terrible onboarding call from a very rude rep and when I tried setting up system by myself I realized so many option items were missing which were promised. I asked them to cancel my service and issue a refund and they closed my account and refused to issue any refund after charging less then a week ago for $592.00 now I have opened a credit card dispute to get my money back but I want anyone deciding not to go with them they are running a scam and you will end up paying for 2 systems!!!

There is nothing to like about them, their customer service is non-existing, they do not offer trial and once you sing-up you find out there are too many components you were promised and are not provided to you, you try setting up system even though they charge $500 for setup and none of their promise is fulfilled, and they close your account after a week and refuse to issue a refund back... SCAMMER!!!

They have terrible software and no support or setup which they charge you $500 for, liers!!

disappointed

didn't like the service - and now am forced to pay

I asked for directs how to cancel service because my renewal was coming. And because I asked, they cancelled my service and took my data and refused to give it back without an extra fee of over $1,000 to get my own data back, even thought i did not give permission

It is user friendly and good to work with a tool that is on your side.

Love the flow of the application and how fast the responds are when requesting help on items within LendingPad.

That I can't speak to a person when needed. Sometimes we are going back and forth messaging each other for 15 minutes when a phone call would have taken 1 minute.

It has been good. Once you know how to navigate, everything will be fine. Customer Service respond fast

The way you can go from one place to other

Probably the way application is presented to our customers

Plenty of room from improvement. The customer service chat is a great feature. But there are too many small issues. All 2300 loan officers in my company experience the same issues and LendingPad doesnt seem to care to fix the issues. Too glitchy, missing useful features like document requests.

I like the layout and the overral feel for LendingPad. The customer support is excellent and accessible.

It can be very glitchy. It does not save my work. I often have to add a number over and over as it does not save. When I have clients apply they often will create 3-4 applications by accident. Customers hate the layout and doing online applications. Its very hard to request documents from clients, there is no way to do it or request it through LP.

I like that it's easy to use, mobile-friendly and cost-effective.

The POS is not fully functional. I would like to see improvements to the POS so we can have a full-service POS / LOS under one developer.

Easy to use, almost always up and running versus other LOS'

functionalities and support. Integrations with AUS and vendors

Learning curve was a little rough after 20 years with encompass but very happy after

Excellent because it's easy to use and is perfect for a smaller company

Easy to use, costs less than other options, and customer service is solid.

Nothing that comes to mind as the product met all needs

Customer service and online help along with quick response time.

it can be difficult to locate certain ratios or numbers

Truly Exceptional! The number one feature is the quick customer support. We are completely blown away by how quickly and expertly the support team handles all queries and difficulties!

There are quite a few things that we love about LendingPad but I will list two outstanding things. 1. Amazing customer support 2. very easy to use.

It would be difficult for me to pinpoint a negative experience with using LendingPad

I have not come embrace the product. I am evaluating other products before onboarding additional staff.

Nothing really. I chose it, because on the Internet it was advertised as the new generation of Loan Origination Software.

The way that support is delivered, and the culture and attitude of the support team.

Awesome product. Easy to use and to teach others how to use

It's ease of use and Support is always AWESOME!!

I really can't think of anything I least like about LendingPad

Good to very good - we recognize operator user is part of the problem but we need more complete data on our reports. We need more training, and not just a video to watch. Thank you!

I like the potential of obtaining the full data on each loan when I need it.

I would like more detailed reporting ability.

First off, I am not the most tech savvy person, but when I have questions, the customer service team, makes it that much better and way easier..

In the beginning, maybe not knowing how to navigate it.. Little by little I have come accustom to the system and it is getting way easier for me.

OVERALL, LENDING PAD IS AN EXCELLENT PRODUCT FOR MORTGAGE ORIGINATION. EXCELLENT CUSTOMER SERVICE AND IT IS UP TO DATE ON THE FORMS AND CONNECTIVITY WITH THE TOOLS NECESSARY TO PROCESS A MORTGAGE LOAN APPLICATION.

CUSTOMER SERVICE IS EXCELLENT AND IT IS LINKED TO THE NECESSARY TOOLS TO PROCESS A LOAN APPLICATION.

TOO MANY BUTTONS AND NOT SO EASY TO NAVIGATE. I AM GUESSING MANY CUSTOMER SERVICE CALLS ARE DUE TO NAVIGATING CONFUSION.

It’s really a great product adding new features constantly without downtime also it works on any platform including Mac

Implementation of API on s product’s and I wish esign was included also some of the products API products are not compatible

Easy to implement. Service has been responsive and knowledgeable about the product.

Reasonable price, flexible pricing per seat, no long term commitments, no set-up fee, plug-n-play, web-based, easy to onboard new hires. Document management.

No mobile capabilities, mobile app is useless, no functionality. POS needs a lot of improvement.

Very good.

Easy to use, priced adequately, fast customer support.

Still need some improvements on functionality and features.

It’s better than Calyx in some ways and worse in others ways

Easy to use and web based so I can work while traveling.

I don’t like that I have to constantly clear my cache while working in Lending Pad in order to save data, then it shuts down and I have to log back in. I wish they would fix that. My processor has the same problem

Overall a good experience.

Like the support when in a loan the most, usually a quick response in the chat box. Visually a much easier look then the old system.

Not being able to have a directory to call when help is needed for our Admin - have to go thru same support email that the LO's do - wish there was a "bat phone" just for management. Also, originally was sold on the 3rd party company that would copy pipelines from old system to Lending Pad - that did NOT go well, company went dark with us then tripled pricing.

Great experience compare to other systems I've used such as Encompass, Calyx, Byte, and Loan Soft

Its quick to save a file and I can work on multiple tabs/files at the same time

Some critical data is hard to find at first, but once you know where they are, the flow is easy

LendingPad is easy to use, the customer service is quick and very knowledgeable

I have not used other platforms so I can't say that I don't like something because I'm happy with the service.