It's quite easy to set up and integrate with your platform. The different funnels are simple to set up and track even for people with no development experience.

It's a little difficult to navigate and there are a ton of fields everywhere, but you'll eventually find what you're looking for.

By far the most impressive feature is the fact that from the moment you install heap on your website you can virtually track anything that happens, regardless of being in the past.

It is impossible in this day and age to have just one analytics tool, but Heap is a very powerful complement to your  took box.

This is the product you can start using right away and you don't need to invest engineer's time to support it.

Heap gives you the unique opportunity to see the data and measure users' activity retroactively.

I love how easy it is to set up and use. I didn't expect it to be so intuitive and user friendly considering all that it does.

Super complex but powerful product analytics software.

Even though heap has put in place warnings when events stop triggering, it is still hard to maintain if you don't bring your developers on board to avoid making structural or class changes.

It helps to get user details on the basis of journey that we have set, easy to use and user friendly.

It can be difficult to set up the event correctly depending on how the code was written.

Heap can be really tricky and hard to set and config it  at first. A/B testing set up take a lot of work, even if it is needed.

The amount of configurations and customizations in the dashboards and reports is limited.

It took a long time to determine if they were the right solution and to justify the cost, but once the contract was signed the benefits were almost immediate.

I really like the idea of having the chance of gathering metrics about the usage of your platform, tracking users interactions and more useful data, and providing complete metric graphics.

The tool is designed so you can make your own building blocks for your dashboards, making it a very powerful ally when it comes to understanding what your users are doing in the platform.

Great tool for user tracking and data recollection.

It need basic html tagging knowledge. Sometimes it's confusing for business users.

The feature set makes it very easy for use by a cross-section of disciplines within your organization.

When analyzing consumer data through segmentation or extraction, we improve precision using integrations.

Very easy to install and set-up. An unlimited, stand-alone version can be downloaded and installed for free.

Application updates sometimes have problems after deploymentThere is a problem with the limitation for offlining the database, since it runs locally on the SQL Express server (local db).

I really like the solution which perfectly fits my needs.

The bottom line is that my investment in eWay's CRM has simplified my daily organizational activity and help me enhance my marketing efforts and grow TRI-WEH Restoration's business.

Ease of use and customization. GDPR features are amazing.

Great contant and task management, great e-mail tracking - it simply does what I expect.

Practical tool, help definitely in the all sales steps / process especially good guide to the closing sales.

The integration is superb and everything is working well for us.

Occasional application crash, some data fields are different from Outlook.

It has bugs fairly regularly. Not a ton, but enough to be inconvenient at times.

Email integration is amazing. I've been searching for a tool like this for years.

It has never been easier to take a call from a prospect and pull up the inquiry details for discussion and to progress the solution for them.

It’s easy, adoptable and fits all users. For us as a small company it’s in the right pricerange and has all the features we need.

The one thing which bothered me more than everything else would be the functionalities. It's too restricting, is what I believe.

The lack of ability to provide its models and menus with alternative display names/headings is disappointing.

An excellent programme for business corporations to exchange and share and save information in teams in small or big companies.

Synchronization process is sometimes slow, produce many warnings and the informative mini window at the center of monitor is annoying when you are reading something.

Had a bad experience when I merged new accounts  into the CRM. An error occurred that merged the new accounts into existing accounts.

The ease of tracking emails on contacts and deals has been great. The tasks manager is simple to use and effective.

I still miss the bulk change feature in lists without having to open each individual item.

This software i very easy pro use. I have overview about my costumers everytime.

They provided a free trial, reached out to us for support on multiple occasions. They really do want to make sure that this is the best tool for you.

As much as i used it i find it quite easy to use and we can easily managed the invoice and  track the activites and we can do time management and i personally love the UI and its recent update is wow.

We love the automated tasks and emails that come with the advanced projects. It is super easy to use.

The system is very clear and easy to use. We have saved the history of the relationship with all the clients and employees.

I am still very new in using Eway, but so far, my experience has beeen more than great. The team are amazing and very helpful, and most importantly easy to reach.

Good product in good price, czech language, good support, easy work on this software, easy orientation during work.

Easy to implement, easy to use, great integration with MS Office - you work in a well known interface of MS Outlook.

Customer support is also the best I've seen from any company in any industry.

Easy to use, highly intuitive, outlook based - amazing crm, integral to our business. The continued ongoing support and customer service is top shelf.

This has been a wonderful tool for a individual as free option.

The integration with Outlook is seemless and the interaction between projects, tasks, journals, contacts and companies is amazing.

US Dollar

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight.

Get complete data with a single snippet that automatically captures the entire digital experience of every user on your product or site — no engineering needed. You'll get the most complete dataset on the market, governed and organized for maximum usage.

Our advanced data science capabilities alert you to key moments of friction and opportunity in your digital experience—even on user behaviors you haven’t been following. It’s an industry-first way to uncover the hidden gems that lead to the biggest business results.

Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort. Fully understand why users do what they do & instantly see what the fix is.

LongDescription

Real Time Analytics

Website Analytics

Activity Tracking

Customer Segmentation

Referral Tracking

Ad hoc Reporting

Campaign Tracking

Multiple Site Management

Site Search Tracking

Event Tracking

Data Import/Export

Social Media Monitoring

Sales Reports

Marketing Reports

Pageview Tracking

Performance Metrics

Data Connectors

Trend/Problem Indicators

User Interaction Tracking

Real-Time Updates

Key Performance Indicators

Visual Analytics

Reporting & Statistics

Data Visualization

Conversion Tracking

Multi-Channel Attribution

Keyword Tracking

Dashboard

Customer Journey Mapping

Reporting/Analytics

Trend Analysis

Customizable Dashboard

Product Data Management

Third-Party Integrations

Campaign Management

Search/Filter

Engagement Tracking

Cohort Analysis

Funnel Analysis

Session Recording

Single Sign On

Activity Dashboard

Alerts/Notifications

Interactive Reports

Usage Tracking/Analytics

Data Source Connectors

Customizable Reports

Access Controls/Permissions

Charting

Conversion Rate Optimization

Dashboard Creation

Multi-Channel Data Collection

Web Traffic Reporting

KPI Monitoring

Visitor Tracking

Customizable Templates

Visualization

Alerts/Escalation

Behavior Tracking

Campaign Analytics

Audience Targeting

Data Synchronization

Data Extraction

Real Time Data

Benchmarking

Ad hoc Query

Data Transformation

Ad hoc Analysis

Multi-Channel Marketing

Templates

Behavioral Analytics

Customer Database

Campaign Segmentation

Attribution Modeling

Tagging

Scheduled/Automated Reports

Collaboration Tools

Private Dashboards

Customization

Multiple Data Sources

Drag & Drop

User Management

Query Builder

Data Capture and Transfer

Role-Based Permissions

Secure Data Storage

Self-service Analytics

Data Mapping

In-App Events Tracking

Retention Tracking

User Journeys

Time on Site Tracking

14-day free trial, no credit card required.

Analysis - up to 10,000 sessions per month: free

Infrastructure - millions of sessions per month: custom pricing

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Heap

Live Online

Webinars

Documentation

Videos

CRM tools within e-Way CRM are integrated with Outlook, allowing for further use and expansion of the system. With this software, marketing is done easily and efficiently because it can assist in creating strategic plans, sending bulk emails, generating leads and evaluation. It also has tools to have successful sales.


The CRM, together with Outlook, stores data about the customers and allows users to access them. The software also offers a project management module that allows automation of the workflow. Additionally, assessment of the business performance is possible with the analytics tool available in this software. Professionals can also use it as a web application or via mobile devices. It works offline so employees can track business opportunities and engage with customers, even from remote locations.


File Management

Commenting/Notes

Real-Time Analytics

Deadline Management

Milestone Tracking

Document Templates

Project Workflow

Customer Surveys

Case Management

Forecasting

Status Tracking

Meeting Management

Billable Items Tracking

Internal Chat Integration

Committee Management

Subcontractor Management

Due Date Tracking

Time Tracking

Project Templates

Trust Accounting

Lead Capture

Performance Management

Email Alerts

Document Storage

Timer

Subscription Management

Progress Tracking

Drip Campaigns

Job Costing

Sales Pipeline Management

Contract/License Management

Task Scheduling

Financial Management

SSL Security

Calendar/Reminder System

Relationship Tracking

Time Clock

Premium monthly: $24 per user, per month.
Premium lifetime: $369 per user + 15% annual support fee.

A free plan is also available.

Heap vs eWay-CRM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons