The customer support is highly responsive. I had a video chat with a couple of your representatives and it was great.

Great troubleshooting tool to integrate into Jira.

Love the ease and simplicity of using this to report bugs.

Marker.io has been an excellent product to help us manage our software development.

It' limited to the browser only. We sometimes need to capture stuff outside the browser.

I love how easy for my team to send me bugs and feedback directly into our GitHub issue tracker.

Marker IO makes it super easy to report a bug directly into Jira with a screen grab, some overlay text, arrows. It makes reporting a bug super easy and helpful to the support team.

Marker.io is very easy to use and integrate with your platforms (example: JIRA). Great quality for price.

I really love the integration to slack allowing me to directly share important pieces.

The bug reporting and screenshot annotations are nice, but the multi-step process of bug reporting is far slower than other bug reporting tools.

No current way to capture a hover or dropdown effect. This is available with some desktop applications that allow you to delay the capture for a few seconds so you can click or hover over an element.

It’s been a great experience and I would recommend it to anyone thinking about purchasing.

I love how simple it is to create a screenshot, markup the image to point out the issue and the fact that it supplies additional information such as the users browser version, resolution etc.

The support team is really good and they have promised a few key features that they have delievered so I don't have much to say.

It was a bit difficult to figure out how to delete screenshots at first, besides that its done everything I've needed it to.

It's quick and easy to learn, and has powerful Jira integration for ability to capture issues and tasks to share with the team.

The ease of capturing screenshots and marking them up with annotations. Additionally, Github integration is fantastic.

Marker does not have real-time live issue tracking for website projects. This was crucial for me so that there were no duplicate tickets on a single page.

I love how easy it is to use across all my daily work- different apps, on the internet, etc. it’s been great for communicating with my team and capturing certain aspects of important work.

I used it only for 2 weeks, but the experience is as good that I subscribed for a year. I think it is expensive, but the time saved using these bug reports will make up for it.

Excellent - such a useful tool for web development work and card generation for Trello.

Sometimes some of the drawing tools don't behave properly; the text tool is the worst, sometimes the cursor ends up miles away from where the text is actually appearing.

I like most about this software that it is super easy and intuitive. You really don't need to train people or show them how to use it.

Good training options, support response if fairly quick. Once you learn to 'think like IFS' navigation is pretty easy.

The IFS company will not repair shortcomings of the software unless be pay them a hansom sum.

We like the flexibility as well as the stability.

The product is very user-friendly, and having loads of feature for power sectors. The most important thing is that it is easy to customize and easy to learn for users.

The most trouble I had is searching for past data.

I don't know if IFS was the right choice when we selected an ERP, but after the time and money invested it is what we're 'stuck' with.

It runs great for end-users, lean process, best technology and a powerful CRM and MRP.

Handling of bugs by IFS is not customer friendly, and even if they admit that there is a design mistake in their software it will be unlikely for them to solve it.

Often bad advice is received, where the IFS consultants don't even know how their own system works. This ends up in our company investigating and testing ourselves how some functionalities work.

Like many ERPs, the user interface has lots of things that users will ignore or IT has to hide. If you have a weird process that isn't the norm in the industry, it will take more work to implement it.

Open database structure. Ease of interface and integration.

Nothing is easily updated or changed and options in a drop down (or list of values) cannot ever be archived. No workflows exist in the system and permissions setup is a complete nightmare.

The main thing to look at is the cost of the product, which is very good, provided with the features in this ERP.

IFS support has been great to work with. When we have worked with R&D, it's obvious that they care about the customer.

There are not much cons but sometimes generating a report takes some time and if there is a slight connection lost, it becomes too slow and there is no stop/execute button to stop the action.

But the best thing about it is ceasing to use it for the day.

The English used in the package at times is difficult to follow/understand.

It is a solid system with a very powerful functionality and can be tailored to fit to almost any business environment.

As set up at this company, the user interface is appallingly hard to use and frequently generates incomprehensible error messages.

The application is fairly easy to navigate through.

Another big disadvantage is the lack of a large online, open community.

This solution really brought us some challenges but opportunities as well, we are currently evaluating its permanence in the company, so far so good.

User Friendly, When help is needed they are available.

Overall, IFS is a powerful system with a great deal of functionality. It is fairly easy to use, and to customize to specific company and user requirements.

Financials, Manufacturing, Maintenance, Sales, Logistics, Engineering, etc. Good integration options and nice programming interface.

US Dollar

Marker is a visual feedback and bug reporting tool. Marker is designed for software teams that want an easy way to capture and share visual feedback. 

Marker allows users to take screenshots and annotate them with comments, suggestions or bug reports. Annotations can include text, arrows, highlights and more. Teams can use Marker to get feedback on designs, identify bugs, or make change requests.

Marker integrates with popular project management tools like Jira, Trello and Asana. This allows teams to turn visual feedback into actionable tasks and bugs, keeping all collaboration in one place. Support and deployment are simple since Marker is a web app that works on any modern browser. Teams can get started quickly without any software to install.

LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

ISO Standards Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Equipment Management

Charting

Progress Tracking

Customer Service Analytics

Task Scheduling

SSL Security

Change Management

Single Sign On

Risk Assessment

Complaint Management

Project Management

Task Planning

Approval Process Control

Rules-Based Workflow

Projections

Customizable Fields

Collaboration Tools

Assignment Management

Data Import/Export

Risk Management

Multiple Projects

Customer Complaint Tracking

Email Templates

Self Service Portal

Help Desk Management

Audit Trail

Version Control

Configurable Workflow

Project Time Tracking

Social Media Monitoring

Survey/Poll Management

Compliance Management

Real Time Data

Routing

Training Management

Agile Methodologies

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Bug/Issue Capture

Ticket Management

Document Coding & Control

Defect Tracking

Recurring Issues

Activity Dashboard

Inspection Management

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Quality Control

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Backlog Management

Document Review

Issue Tracking

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Supplier Quality Control

Reporting/Analytics

Widgets

Monitoring

Prioritization

Feedback Management

Supplier Management

Customizable Forms

Incident Management

Communications Management

Drag & Drop

Tagging

Corrective and Preventive Actions (CAPA)

Project Planning

- Starter: $39/month

- Team: $79/month

- Company: $159/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Marker

In Person

Live Online

Webinars

Documentation

Videos

IFS Cloud is a composable enterprise software application that orchestrates customers, people, and assets to reduce complexity, cost and risk as you plan, manage and optimize critical asset availability, strive for operational excellence and workforce productivity.

IFS Cloud delivers a broad set of ERP, Service Management and Enterprise Asset Management capabilities. Organizations choose the capabilities they need from across the solution areas.  Built on a powerful, flexible common platform IFS Cloud combines deep industry and functional strength with intelligent autonomous capabilities. 
IFS Cloud focuses on five key industries, namely, manufacturing, energy, utilities and resources, service, construction and engineering, and aerospace and defense.

It’s ideal for those who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. 


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