Compare it to all the other products out there, price a well a functionality. Does it truly fit all of your needs.

I like that our finances can be all in one place and not different softwares or programs.

Balance cost and ease of use. You may want to look at your growth trajectory.

With the application still in its first major revision, I can only imagine this becoming much more vast and powerful.

Keeping track of your products is easy. OfficeBooks has a very extensive list of variables for each of your inventory items.

Great usability and graphics, which enable me to track my customers' orders and perform product fullfillment.

I like that the product is very accessible which is what I also like about the vendor.

I like the ease of use and the ability to intuitively figure out functionality.

I have no recommendations at this time regarding this software.

It's easy to use and very user-friendly. They have a great reputation for their products.

Impressive, too, is the number of reporting categories and reports within each. It provides a comprehensive view of your business from every angle.

The difficulty of the setup, including an exaggerated amount of time accomplishing the setup.

It is easy to use and allowed me to better manage day to day operations. I would definitely recommend this for small companies.

I dislike the incompatibility with other programs from MAC products.

There is nothing that our company dislikes about this application.

OfficeBooks has helped us manage orders with a greater efficiency.

Great for small businesses use simple easy tp use not at all complicated great those not usually to tech savvy.

Whenever you need help they will respond you immediately.

We're really excited to have an analytics package that's affordable, and Scorebuddy definitely solves this.

The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.

When I think back to the spreadsheets, I can't imagine going back to that time. I really like the knowledge capture and the support.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

The software is very intuitive and easy to use.

I was able to customize our quality requirements with the help of Scorebuddy.

It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it.

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

Excellent matrix, nothing much to add coming from a psychology post-graduate.

However, I would like to point out that this may partly also be due to problems on my side and that the unavailability is within an absolutely tolerable range.

Clean interface with graphs that put data into digestible form. The scorecard streamlines main points but also expands to see more detail.

It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.

Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process.

Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments.

Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process.

Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system.

No integration with our CSM, though they offer integration with other systems.

I like that you can log in and view your scores and updates for your company. I also like that it is easy to access.

I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.

Immediately the ease of use is evident which is supported by great account management and customer service.

US Dollar

OfficeBooks is a fully integrated Cloud-based platform that helps aerospace manufacturers create detailed and accurate purchases orders and quotes. OfficeBooks also allows users to assign purchase order authority for their staff.

ShortDescription

OfficeBooks is an affordable and powerful manufacturing management solution that has been optimized for small manufacturing operations. Created in 2010, OfficeBooks is used by over 2000 businesses worldwide. Although it is an inventory management system at its core, the system integrates with multiple parts of a business, including work orders, sales quotes and contact management.


The inventory control feature combines with spreadsheets, so users can add their existing inventory information from the start. From there, OfficeBooks will automatically update the inventory as items are purchased.


As soon as an order is created, suppliers are notified, so they can review and give their approval online. With each new work order, inventory is updated to reflect the new item count. Any inventory shortages result in an automatic notification to contact the appropriate vendor.


As a cloud-based system, all data is stored online, and users can be registered and added.



LongDescription

Purchase Order Management

Supply Chain Management

Financial Management

Order Management

Sales Orders

Warehouse Management

Item Management

Inventory Optimization

Integrated Business Operations

Contact Management

Bills of Material

Inventory Tracking

Vendor Management

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Work Order Management

Billing & Invoicing

Reporting/Analytics

Supplier Management

Requisition Management

Order Tracking

Quotes/Estimates

Purchasing & Receiving

Inventory Management

BOM Creation

Mac OS

Web browser (OS agnostic)

Windows 2000

OfficeBooks is free.  A subscription is required if your account exceeds 25 item records, or if you want multiple user accounts.  Pricing is per company - not per user. That means your costs stay the same no matter how many user accounts you create!

Email/Help Desk

FAQs/Forum

Knowledge Base

Self-Employed

2-10

11-50

51-200

OfficeBooks

Not Offered

Videos

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more.


To assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data.


Scorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more.



Customer Surveys

Quality Management

Surveys & Feedback

Leaderboards

Customer Service Analytics

Sentiment Analysis

Agent Interface

Multiple Scoring Models

Collaboration Tools

Call Center Management

Customer Experience Management

Compliance Management

Training Management

Multi-Channel Communication

Real-Time Updates

Defect Tracking

Activity Dashboard

Computer Telephony Integration

Interaction Tracking

Audit Management

Alerts/Escalation

Supplier Quality Control

Corrective and Preventive Actions (CAPA)

Call Monitoring

Third-Party Integrations

Employee Coaching Tools

Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/

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