QuestionPro
About QuestionPro
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QuestionPro Pricing
Essentials: Free for life, never expires! Advanced: $99 per month Team: Contact us Academic: Contact us Non-profit organizations: Contact us
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for QuestionPro
1 - 5 of 440 Reviews
Catriona
2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed January 2024
Great small business solution
Mark
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Powerful survey software
It has been great. They do make you jump through a couple hoops each year but, in the grand scheme of things, very minimal.
PROSQuestionPro is great software for what we need. We initially got it because we wanted something that could run offline and on tablets and then be synced at a later time. We ended up not using that use case but have continued to use it for our intake form. It is great because it is very easy to customize question and add and format as necessary. It is a little bit of overkill for what we need but we'll take it. Since we're a non-profit, they offer a price that cannot be beat (FREE - with a little work). There are a lot of great software products that we could use but don't because they cost a lot and we don't have the manpower to properly utilize them. QuestionPro realizes this and provides non-profits their software for free (like Google does). Truly trying to help the charitable community!
CONSFor what we use it for, there is nothing that I really dislike. I would say it may be a little complicated for our needs. It is also a little industrial as opposed to some other solutions that are more consumer centric. But those a far outweighed by the features and value of the product.
Reason for choosing QuestionPro
The features, the price for non-profits
Reasons for switching to QuestionPro
Google Forms was solely and online solution and we needed offline functionality.
Kenny
Non-Profit Organization Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
QuestionPro for surveys and evaluations
QuestionPro is easy to use and allows for complex questionnaires to be designed in minutes. The analysis functions are intuitive and can be used without any underlying knowledge of statistics or quantitative research methods. Despite this it is possible to carry out complex and robust surveys. The export data function is simple to use and allows for data to be exported in a number of different formats.
CONSSometimes when you log in the software claims that you are already logged in elsewhere and refuses you access. This is a very minor gripe but can get annoying when you are under time pressure.
Anna
Cosmetics, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2021
I put it shorty - a DISASTER. Very low efficiency, very low reliability, many bugs.
Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's way below when it comes to reliability, overall efficiency and user experience. Whenever I try to work on QuestionPro, I never know if I'm able to login, if the system doesn't crash or if respondents are able to fill in the study. I submit requests to client support at least a couple of times per month.
PROSNothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.
CONSVery low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.
Reason for choosing QuestionPro
Possibility to integrate old Qualtrics studies.
Reasons for switching to QuestionPro
Qualtrics increased its price while removing certain functionalities that I needed.
Natasha
Non-Profit Organization Management, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great for Nonprofits
QuestionPro has been a vital part of our organization's operations, enabling us to better assess the effectiveness of our programs and services. Between the feasibility of the product and the responsiveness of QuestionPro's team, we highly recommend QuestionPro, especially for nonprofit organizations who are trying to enhance their operations to maximize their impact.
PROSIntuitive and user-friendly, especially if your organization is composed of non-technical employees. We especially love that we can customize our surveys and generate reports. QuestionPro has great customer service -- their team has always been immediately responsive, we feel very supported.
CONSNo cons to report as we have been deeply satisfied with QuestionPro.
Reasons for switching to QuestionPro
Many of our clients are unable to access Google products on their work computers; we wanted a product that was universally accessible.