It has been great. They do make you jump through a couple hoops each year but, in the grand scheme of things, very minimal.

QuestionPro is great software for what we need. We initially got it because we wanted something that could run offline and on tablets and then be synced at a later time. We ended up not using that use case but have continued to use it for our intake form. It is great because it is very easy to customize question and add and format as necessary. It is a little bit of overkill for what we need but we'll take it. Since we're a non-profit, they offer a price that cannot be beat (FREE - with a little work). There are a lot of great software products that we could use but don't because they cost a lot and we don't have the manpower to properly utilize them. QuestionPro realizes this and provides non-profits their software for free (like Google does). Truly trying to help the charitable community!

For what we use it for, there is nothing that I really dislike. I would say it may be a little complicated for our needs. It is also a little industrial as opposed to some other solutions that are more consumer centric. But those a far outweighed by the features and value of the product.

QuestionPro is easy to use and allows for complex questionnaires to be designed in minutes. The analysis functions are intuitive and can be used without any underlying knowledge of statistics or quantitative research methods. Despite this it is possible to carry out complex and robust surveys. The export data function is simple to use and allows for data to be exported in a number of different formats.

Sometimes when you log in the software claims that you are already logged in elsewhere and refuses you access. This is a very minor gripe but can get annoying when you are under time pressure.

Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's way below when it comes to reliability, overall efficiency and user experience. Whenever I try to work on QuestionPro, I never know if I'm able to login, if the system doesn't crash or if respondents are able to fill in the study. I submit requests to client support at least a couple of times per month.

Nothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.

Very low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.

QuestionPro has been a vital part of our organization's operations, enabling us to better assess the effectiveness of our programs and services. Between the feasibility of the product and the responsiveness of QuestionPro's team, we highly recommend QuestionPro, especially for nonprofit organizations who are trying to enhance their operations to maximize their impact.

Intuitive and user-friendly, especially if your organization is composed of non-technical employees. We especially love that we can customize our surveys and generate reports. QuestionPro has great customer service -- their team has always been immediately responsive, we feel very supported.

No cons to report as we have been deeply satisfied with QuestionPro.

We've used QuestionPro for two years now and it's proven to be a reliable tool. Their customer service is always pleasant and helpful.

Easy to learn and work with. Their customer service is always ready to help.

I can't think of anything. The tool is user-friendly and has many analytics options.

Ok for NPS research and other points

Easy to structure and send NPS campaigns

E-mails are badly formatted, validation is required for surveys with many users and it was not easy, and they have an article talking about using their SDK, but they do not have an SDK available.

One of the standout features of QuestionPro is its library of pre-made templates that cover various survey types, accompanied by a user-friendly interface. This significantly reduces the time and effort needed to launch surveys. It also offers a comprehensive set of tools for analyzing survey data, including graphical representations. Whether you're gathering customer feedback or conducting research, there's likely an adjustable template that fits your needs.

Considering the depth of functionality offered so far, there's no minor drawback worth noting.

Very positive, very responsive. We love the customization.

We rely heavily on feedback from our clients. QuestionPro is an indispensable tool for us to use to know how to modify and refine what we offer.

No cons for us. We really have no dissatisfactions with it at all.

The ease of use and the look and feel of the application

Nothing prominent or notable, hence not much to suggest here.

It's very easy to set up a survey to engage members of our chapter. This helps us to better prepare programming that meets the needs of our stakeholders.

I do not have any feedback. The features of the product currently meet our needs.

QuestionPro has been an incredible solution for our nonprofit to help lead a national survey on barriers for the disability community. Great product, easy to use, with professional level service.

Nothing to share on this! We have been very happy with the use of QuestionPro.

QuestionPro is an easy to use, reliable survey software perfect for non-profit organizations. They offer an extremely generous free annual license to non-profit organizations that keeps costs down and information retention up. We're grateful to have access to such powerful tools for the low, low price of free. The data we've been able to gather using their service has been invaluable.

I have nothing negative at all to say about this excellent product.

The software has allowed us to see areas where our product can be improved which has resulted in better support of our clients. It has also allowed us to prepare reports for the accreditation authorities who approve our ongoing capacity to effectively evaluate student achievement in the (Non Profit) school's who use our certification process.

Met our requirements and the Advanced version is free for Non Profits (normally over $!000 pa). Particular features we were looking for were not available with the Basic version which is free for all users. These features include Multilingual Surveys and enhanced support. Many other features are available in the Advanced version which we anticipate making more use of in the future.

It was quite a learning curve to use for someone unused to doing surveys (previously another person had done them but using a different product). Some areas seem a bit clunky, but this may be par for the course with survey software. Everything seems to work when you get used to it.

QuestionPro has a lot of potential, they just need to fix the problems that I mentioned and then it might be the best software in the industry.

The software has a very good concept as a whole, it's giving you the right and important tools for your surveys and polls, it shows the data live, you can filter it and export it to excel. The surveys and polls creator is very user friendly and very professional, you can create some very beautiful polls and surveys.

- You can't color the graphs as you like, if you want to do it, you need to change it with CSS, so if you don't have the CSS knowledge, you just can't change the colors. - To save the graphs you need to do a print screen, there's no way to export them to your computer. - The weighting tool is broken and not calculating well. - There were some reports during our campaign of a very slow loading times, which cause some respondents to stop respond to the poll in the middle. - The customer service is pretty horrible and not responding, unlike what they claim, nobody answers the live chat, so if you need something very urgent, you need to call them, but it's not sure that they would solve the problem.

QuestionPro is a great survey software that has tons of options for building and managing surveys!

• QuestionPro allows for more responses – 1,000 responses per survey with unlimited surveys. • QuestionPro has a full basic plan for free. • QuestionPro allows use of a logo for free. • QuestionPro allows a custom thank-you page. QuestionPro also has Advanced License options for Automatic Redirect, Review/Print, Forward to a Friend, and a few other options. • QuestionPro has the option to send a thank-you email to the participant. • QuestionPro allows 25 question types for free. • QuestionPro allows custom variable mapping for free. • QuestionPro allows us to export raw data into an Excel Spreadsheet for free, as well as charts into either MS Excel or MS Word • QuestionPro has a really impressive analytics dashboard that breaks down responses by question, tells us where people are taking the survey from, the average time it takes people to complete the survey, and indicates how many people have: viewed the survey, completed the survey, and dropped out of the survey. • QuestionPro has Data Filters and Trend Report functions. • QuestionPro has separate tabs for free and advanced options

• QuestionPro only has two survey types: all questions on one page, and one question at a time. • QuestionPro only has one available “Accessible” appearance themes for free. • QuestionPro does not send a notification when there are new responses for free, and does not allow you to add other recipients to receive the Daily Summary.

We have used that platform over 2 years. It is one of the best from all same kind of platforms.

It is very easy to use and very and at the same time it has many features.

There are no cons. It has all the features we use.

This has helped us gather great patron feedback, and also gives subscribers and gift card holders a way to request tickets without having to call the box office.

We love the options that we have to customize the surveys and questions to gather feedback from our patrons. They also seem to be very easy for patrons to follow and complete.

I wish we could change the format or design of certain questions or the way it is displayed. For certain types of questions, like net promotor score, the format doesn't always match up on both desktop and mobile in the way we want.

order forms, KYC forms

the branching logic and the many different features.

Settings don't seem to be in the most logical spot.

Overall, extremely pleased with the product. It's made our data collection and even application process more organized, professional, and seamless.

I appreciate how easy it is for a non-technical person to design tailored surveys and application forms for data collection. It's very intuitive for the person building the survey itself.

Sometimes I've had a challenge of creating branding to align with our organization or how to visually design/arrange the information to create a more customized/sleek appearance. However, that hasn't impacted the functionality of the surveys for our audience. I haven't figured out if/how to run more complicated data analytics or reports with the data gleaned from the surveys also.

At my organization, we use QuestionPro for all of our reporting needs. This includes surveying our clients satisfaction (>55,000 people); using it to track the results of healthcare facilities that we inspect; public opinion polls; we also use it to get feedback from the physicians in our system. So far QuestionPro has allowed us to acquire/capture important data that is positively impacting the healthcare system in the country ---- which is unprecedented here. The team is excellent, and for them the sky isn't even the limit. If there is something you need the system to do that may not be a core function, they will not only show you options, work-arounds if necessary, but also customize features so that at the end of the day, the system does everything you need. If you have any manner of survey or data collection that needs to be done, and done efficiently and effectively, QuestionPro is all that you need.

The technical and customer support is unsurpassed. You can live chat, email, and/or call the support team and get rapid, thorough responses and assistance. They are incredible. Although the system has complex scripts and features (which means the system does ALL the work for you), the system is still extremely user-friendly. Data analytics and reporting is a breeze. QuestionPro is very versatile, and continue to progress and be innovative. The system is designed with the end-user (administrators and survey takers) in mind.

This may seem unrealistic, but I have no issues with the software or the company.

This has become not just a survey tool, but a main avenue for doing outreach with out beneficiaries (customers). We use it as a tool for receiving requests and outsourcing the collection of data which otherwise would have required us to hire many staff.

The pros: powerful, easy to use, comprehensive, and centralized

The cons: the nonprofit pricing does not include multiple users. Also, re-using questions and building a central db of questions is not user friendly. The functionality is there but is not intuitive for users.Lastly, we would have loved for QP to be able to read from our database or Google sheets when people use it, for example populating a dropdown on the fly -- but to my knowledge no similar software does this at the moment.

We work with and for people who have intellectual/developmental disabilities. The tool has many wonderful features that we've been able to take advantage of to make the resources we create with it more use-friendly, especially for those who don't read, or don't read fluently. We create video voice overs of our surveys, which we host on on YouTube channel. The ability to add those to the items we create is a game-changer for us!

The price is definitely a plus. We first heard about QuestionPro through the non-profit resource TechSoup.org. We'd been using a different survey tool at the time, which was more expensive and didn't have nearly as many features.

We haven't used any of the additional features due to pricing. Allowing a 2nd staff members to access our organization's account would also be cost-prohibitive, but as a small organization, I am really the only full-time user, so we deal with it.

We have been using QuestionPro for a very large, complex community survey that we were running for nearly two years. It took us a long time to develop the survey, and we were changing things constantly for a long time and found the software user-friendly for doing so. The purpose of our survey was actually to share as much information publicly as possible (not just for internal analysis) so being able to embed the results was a really important feature to us and we actually created an entire website using multiple blog summary pages to display all of the embedded results. We are very happy with this. Our needs in other respects at present are probably not as sophisticated as some other companies, and we were pleasantly surprised at how user-friendly QuestionPro was for us to administer. Since we started in 2018 I don't actually remember the other specific packages that we looked at but QuestionPro's interface was an important factor. For our large survey, for various reasons we did not make use of the automated tools to remind people to complete their survey, etc, and instead we opted for a more manual management route but we will definitely use those features in the future.

We were able to embed the results from individual questions onto websites. This is a unique feature that is extremely helpful to us. While we had some technical troubles implementing that at one point, support was very responsive so that we could get it up and running.

We really didn't have any particular issues or missing feature concerns.

QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to GDPR and partner with us to ensure compliance and data governance. The team is personal and accessible and they are quick to collaborate.

QuestionPro has so many features when building and deploying your survey and even more when you are analyzing your results. Building our surveys is easy and flexible -- with a vast array of question templates to choose from, integrated logic, and design. Deploying is also easy and they are continuing to work on improving this feature. The analysis is top-notch and appears every day to be built and developed by data scientists that work to unlock new results from your raw survey data. Most of all, however, their customer service is paramount. They are quick, friendly and accessible and always willing to listen to new ideas.

Deployment currently is good but not great. You can load lists, but we still have to do manual work to maintain those lists before loading and there is currently no validation of emails or audit for duplicates (of previously sent emails). The editor for the message is also very simple and you are restricted to one template. They are actively working on improving this, however.