All SurveyMonkey Audience Reviews
1-25 of 41 Reviews
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Anonymous
1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
Expensive, but totally worth it for professional purposes
Its great features and simple design make Survey Monkey the best option to build customized surveys with a professional look and feel. Ideal for consultancy business who need to customize studies for its clients.
PROSSurvey Monkey allows high levels of customization offering a really professional look and feel with great features. Also, its blog has very detailed information, very helpful for beginners and advanced users.
CONSCould have facilities to pay the product by surveys, it would be useful for businesses which make studies less frequently.
Norman
Pharmaceuticals, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2021
Straightforward Feedback Application that has become the Default Standard in my Work
- Easy to create feedback forms and questionnaires - Easy to send distribute forms to clients for feedback. - Commonly used across different sectors of my company which make compatibility/retraining easier for cross-functional projects.
CONS- Once a person submits their feedback form they cannot change their answers after the facts. It would be nice if users have a unique access code to allow them to update their feedback. - Better tabulation functionality to allow aggregating and analyzing the data gathered from the feedback forms.
Reasons for switching to SurveyMonkey Audience
SurveyMonkey was more commonly used by sister organizations so we switched for commonality.
vincent
Research, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed November 2023
research on SurveyMonkey
when completing surveys read instruction first and bare in your mind that there is little payment.
PROSfree registration and easy to read and understand templates.
CONSsurvey early screan outs, and more work but little payments.
Reasons for switching to SurveyMonkey Audience
won't give out surveys in your dashboard without reviewing your eligibility
Valerie
Education Management, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
Great for Simple Surveys
I enjoy using Survey Monkey when I need to create and distribute a quick, simple survey. This product is easy to use for basic projects and I have found that, due to name recognition, people are apt to complete the survey.
CONSWhile the basic functionality is great, it is very pricey to upgrade for enhanced features. There are comparable products that are much less expensive.
Reason for choosing SurveyMonkey Audience
Ease of access, ease of use, and name recognition.
Peter
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
User-friendly platform to create and distribute survey
As marketing professionals, we need to gather insights from our customers to improve our services. After offering marketing services to our clients, we gather feedback from them to know what needs to be improved. SurveyMonkey has a simple interface and accommodates many question types. It helps us make sound decisions based on the responses we get. However, the cost is relatively high since we are a relatively small business, but it is helping us grow in the right direction.
PROSI like the survey templates because they save me time when creating a survey. With the survey questions ready, it takes only a short time to choose the templates and customize the survey. I also like the drag-and-drop feature because it is easy for anyone to get the hang of it, even those without previous experience. It supports many types of questions and answers, including rating scales and multiple choices.
CONSThe only major thing I don't like about SurveyMonkey is that it is ideal for people with basic online skills and with access to computers or smartphones. Some equally important clients who don't have or rarely use these devices might not respond to surveys. I also feel that SurveyMonkey does not allow full customization of the survey. They also access and store respondents' data which could raise privacy and security issues.
Reasons for switching to SurveyMonkey Audience
Functionality and reliability
Charles
Research, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Versatile market research tool
SurveyMonkey helps us collect market data from our clients target customers to guide their decisions. This tool is easy to use and provides a broad range of data for analysis. It has a simple customizable dashboard and fairly good real-time reporting function. It meets our market research needs but has limited customization options.
PROSI like SurveyMonkey because you can use it to collect different types of data. It offers many ready templates that you can customize to collect the appropriate data. I also like it because you can send the survey using email, embed it on the client's website for site visitors, or share on social media depending on the target audience. The customer support is friendly and helpful.
CONSSurveyMonkey offers limited customization features and the survey might look like any other especially when you use the pre-existing templates. I also dislike the fact that SurveyMonkey stores and owns the data collected, which is a primary privacy concern. It requires learning and experimenting with different questions to capture the required data.
Reasons for switching to SurveyMonkey Audience
Reliability
Tina
Education Management, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2020
Very user friendly
This is a great tool to gauge the thoughts and responses of your target audience.
PROSThe software is nicely designed and has a clean interface. It's very user friendly. I enjoy taking surveys with it.
CONSI don't have any complaints about the software itself, but when you go to the website, it is a little misleading that the first page offers you all the paid plans, and only if you scroll down do you see that there is a tiny link to create a free account. It leads people to think that they must purchase a plan. I generally don't like misleading advertising.
Sara
Verified reviewer
Government Administration, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed December 2019
Great but Pricey
SurveyMonkey Audience has allowed my organization to reach a wider spread of survey participants. Instead of merely sending out a survey to people you already know (and if you are in a niche organization where there is a small group of core supporters this can lead to repetitive answers you already know), you can send the survey out to a wide audience, fenced in by gender, geography, income, or a variety of other more specific categories like time spent watching television or number of credit cards they have. That's pretty great! Be aware though, that with great data comes cost. If you are used to sending out a Google Form for free, be prepared that SurveyMonkey Audience will likely cost a few hundred bucks. Also, the longer the survey or the more specific your demographics, the more expensive it's going to be. Happy surveying!
PROSI love the ability to survey a wide spread of respondents and the capability to choose a variety of demographics, such as education, job industry, marital status, etc. If you are creating a free survey (say, with Google Forms) and then advertising (say, on Facebook) there are less options to really distinguish your audience. The more data on the audience, the better the results!
CONSThe price. I know that sounds terrible, but with so many free options for software and applications online today, it does hurt to pay!
Anonymous
11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Wonderful resource that can be used independently
I have had a very positive experience with Survey Monkey Audience and expect to continue to use it and to tell others about it.
PROSThis software offers the fantastic ability to reach customers and learn without the expensive of an outside firm. Reaching our audiences has been relatively easy with the help of customer service.
CONSI would like more education on how the audience works so that I can better design my audience. This might mean engaging more with customer service, which I haven't tried much. I would envision some additional explanations on the audience design page as well.
natia
Retail, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
See feedback in a minute.
As i mentioned SurveyMonkey Audience helps me greatly. It offers me to create survey and stay employees confident.
PROSSurveyMonkey Audience is very easy to use. It's a very useful software. I can create my own survey and get feedback quickly. It helps me to find out employees views about any cases.
CONSAll is good, but i would change the name of the software.
Chris
Education Management, 11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Professional Market Research Tool
Excellent. DIY market research for when you have to make more informed decisions but can't afford to wait around ages for the results
PROSAs a small business, we’ve used Survey Monkey Audience a number of times to undertake fast and effective market research in a relatively short period of time. The pay as you go service especially is useful for gaining feedback on new inventories and surveys before introducing them to our clients – kind of like beta testing our latest ideas, without the need for any long term commitment with a big market research agency.
CONSWe work mainly in corporate environments - particularly with HR professionals and quickly discovered that you have to make sure that the audience panel created is really representative of your target audience – both in terms of geography, demographics and sector – otherwise any results gathered become quite meaningless. We've also found that there are a few situations when using something like Google Forms would work just as well (small sample sizes)and wouldn't cost anything.
Phil
Photography, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2023
Simple survey solution
It’s fairly simple to set up basic surveys.
CONSThe aesthetics and design of the servers look outdated.
Anonymous
11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Above and beyond service
Overall very good and especially the effort and follow up from the audience customer service team.
PROSI like being able to combine the survey creation tool with SurveyMonkey's audience offering. That way we can very quickly get the survey answered by a large number of respondents.
CONSIf you're trying to narrow in on a very specific audience you may find that you can't target the way you want, or the respondents who meet your criteria are too few.
Andy
Education Management, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2020
Survey Monkey is a good resource
I liked Survey Monkey, never had a problem with it. The only reason we switched from Survey Monkey to Google Forms is because Google Forms is free to educational entities.
PROSEase of use Easy to create surveys Easy to share survey links Easy to collect responses Ability to segregate responses
CONSIt was more expensive than the free version of Google Forms we are able to use as an educational entity
Dawn
Furniture, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Effective and free - great combo!
We use is so share and print our daily tasks as well as gain customer feedback and even get employee goals.
PROSLove the simplicity and ease of use. It’s also for great brand recognition so others are used to and comfortable using it. I like how easy it is to go back and change answers. You don’t have to scroll to and from pages where some people end up getting lost.
CONSNothing comes to mind! Overall, I enjoyed the switch from Google and wish I’d done it sooner.
Reasons for switching to SurveyMonkey Audience
Google was glitching, frustrating.
Anonymous
10,000+ employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2020
One of the better options
I use this to poll end users of a system I support.
PROSGood option to use if you're looking to gauge opinions from surveys. This is a relatively easy tool to use, and the base features are adequate.
CONSWish the free version had a bit more to it. There are good analytical tools that I wish were included.
Stephania
Verified reviewer
Executive Office, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2020
Really Good!
Over all I would recommend this to users who are looking to create a 1 time survey or max of 3 because of the ease and functionality of it. Simple to use and User friendly.
PROSI love how customizable this is. I love creating surveys and keeping track of the responses. This helps our company improve by listening to our employees suggestions. I love that the survey creates a link and you can send out to your employees.
CONSI don't like that there is no Google integration or synchronization. Our company is very Google based and to keep things together is important for us.
Erik
Telecommunications, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Very useful for quick surveys
We needed to send out after-learning surveys asking how the course was, and asking for feedback. Others in the company were using Survey Monkey, so we used it as well. Eventually we moved to another product that was more integrated with some other software we were already using. That said, Survey Monkey did fit our needs when we used it.
PROSSurvey Monkey was super easy to build feedback surveys in. It had a fairly robust set of question types and features. Giving people a link for the survey was very easy.
CONSGetting the results of surveys was less easy than creating the survey in the first place.
Rich
Pharmaceuticals, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent Experience
Good customer service which allowed me to set up complex consumer survey. Quick and thorough results that were easily to analyze and cut. Affordable vs. alternatives so would recommend if you have good understanding on how to build a survey and capture answers appropriately.
CONSCouple of downsides: 1) If you are on a basic subscription ($99 p/m) you will be charged $0.15 per response over 1000 even though you are technically buying the audience from SM. 2) Only wanted the survey to be sent to desktop/laptop users which I wasn't able to do directly so had to screen them out which meant it cost me a lot more than anticipated (and an extra question in my survey).
Reasons for switching to SurveyMonkey Audience
Cost - $15,000 vs. $2,000 that I spent to get the same results vs. a global research agency. Knowledge of survey methodology critical to achieve this.
Eric
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
SurveyMonkey - the smart way to gather information
Very, very pleasent!
PROSThe flexibility in what even the basic account is able to do is amazing. Additionally the Support isn't afraid to go out of their way of earning money and will tell you, if theres a solution for free (for example to duplicate an Survey instead of needing to upgrade the account to a more expensive version).
CONSFrom the head of my mind I honestly can't tell. I guess sometimes its a bit laggy/slow, but maybe thats up to our bad connection.
Daren
Health, Wellness and Fitness, 51-200 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
5
FUNCTIONALITY
3
Reviewed October 2020
We got the data super fast but most of it is unusable
It was easy to use, fast to get results, we ended up getting more respondents than we paid for, but in the end, based on inadequate reliability scores and hard to believe data, it was unusable.
PROSWe tried Audience recently and were eager to see the reliability of the data. Unfortunately the panel appears to be comprised of people who have become professional survey takers. Perhaps we should have increased our sample (we only requested 250), but if I did and the data was still unusable, it would be a costly mistake, I tried to add weights, exclude outliers, etc. it didn’t help. I have experience working with panels & have never been so disappointed. I would recommend trying a lower cost alternative like amazon Turk.
CONSThe data, the fact that I asked age, and some of these didn’t align with the age variable supplied by SM.
Josiah
Defense & Space, 10,000+ employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great Support
They assisted me getting the survey configured towards the targeted group. When an issues arouse in the responses I was getting, they noticed before I did. They then went the extra mile to make sure I got want I needed and that I did not pay for things that were beyond my control.
PROSEasy to use, was able to get a survey up and ready to go in a short time frame.
CONSHard to get the right people to take a survey these days; not really a flaw in the product, just a fact of life.
Reason for choosing SurveyMonkey Audience
It looked like the Best option out there.
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Outstanding for surveys!
Honestly, my experience with survey monkey has been very good. They have mastered the art of surveys, and I've had great interactions with tech support!
PROSWhat Monkey is how easy it is to put together and manage surveys. In addition, they put together the relevant statistics and graphs on the responses in really time- love this!
CONSHonestly, the only issue I have is that it's paid- and there are several free tools available (like Google Forms). Survey Monkey is certainly the most robust and professional, bit sometimes I don't need all it offers, and something free is better. Just keeping it real. :)
Stevie
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great program for gathering info
I like that this software is easy to use and is an excellent tool for gathering data on customers, as well as for getting feedback from customers.
CONSThere wasn’t really anything that I didn’t like about this software.
Anonymous
1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2020
Easy-to-use panel survey tool allowing to collect feedback from worldwide panel of respondents
Overall the product is good and most importantly it is very cost effective. You can get a survey filled in by plenty of people within an hour or so after the survey is published.
PROSEasy to setup and customize. Cost effective. You get the best value at lowest cost. A massive force of respondents.
CONSintegrating it with a third party software like MS Access to build reports out of collected dataset is a time consuming task.