The application is a technical support persons worst nightmare.

I had a horrible experience. I paid for ACT standard ($40).

I love Act!, the functionality, the ability to customize, detailed reports.

The customer support is wonderful if you are a premium member. Whenever Microsoft Windows has an update a lot of my programs need some adjusting.

Sometimes switching between databases causes the software to crash. It has been a problem with most versions we have used.

I would highly recommend ACT! as a CRM and marketing tool. I like the mail merge as I send out mass emails to large groups of owner/investors/tenants.

The tech support is horrible and the sales people are misleading (so as to not call them liars).

The only thing I liked about ACT was that it stored my contacts. The interface was so clunky that it wasn't good for much else.

Very difficult to integrate with email server. Complicated email attachment.

This is the single worst product for being intuitive I have ever used. It is convoluted, ridiculous and an enormous waste of my time.

Features such as call list and hot sheets were not available although it was it came as a stand feature on their website. This  web-based software had the following problems.

It helps us keep on top of our orders as they progress through our system. It also allows us to look back at a customers history.

Integration options are great. Organization of sales leads and next steps.

Overall, Act is good to find information quickly. I highly recommend using it for your business.

Use to track comments, emails, and other communications and DOES NOT integrate with outlook in the newest version,  They have messed up and really need to start over or do another upgrade.

I love all the features that meet the needs of financial advisors.

One of the features I like best is the history. It is great to be able to look back to meetings, calls etc to see what I said, did etc.

I loved the software because of its user friendly platform and it is very versatile and flexible. It allowed me to  easily customize the software to my unique needs.

It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing.

We have been frustrated over the years by the number of crashes and freezes. Occasionally an import will not import correctly and the data in put into the wrong fields.

I like the integration, If you have high tech ability setting up API is easy to connect to Mobile platform if not running off the cloud. Great for those meticulous in organization.

I love how it was easy to keep track of the people I have already contacted and could really stay on top of my workload.

Worst mistake we ever made was paying for this garbage.

This program is fine, but there is little customer service assistance available if you run into issues, and functionality can be an issue depending on what you’re using the program for.

I had a little difficulty figuring out how to get the datasets i needed to query properly but that wasn't a problem with their platform, it was a lack of knowledge.

If you're new to using a CRM or want to keep things very simple, this system can't be beat for the money. It does all the basics with ease.

They also have a large number of plans available, are affordable, and there are a good number of independent technicians out there that can help you with your data, and design third party add-ons too.

I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

Salesgirce is very effective when it comes to tracking the progress of each case within my organization, great tutorials to get you started and very easy to navigate through cases and serial numbers.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

Salesforce has a lot of capabilities, it covers everything. The leads section was nice, and it was great to be able to create your own sections.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

I hate that I have to refresh every thing but I'll deal with it for some of the other options.

US Dollar

Act! Premium, a powerful CRM and Marketing Automation tool in one platform, is perfect for small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom of choice, Act! Premium accommodates the unique ways you do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud), or, you can leverage a hybrid deployment for maximum flexibility! Act! also offers customizations to fit your specific business or industry processes or your preferences for deployment and access, the possibilities with Act! Premium are limitless. 

Act! has empowered the success of millions (yes millions) of small and midsize businesses across a wide range of industries. This vast experience helped us perfect Act! Premium with the most ideal feature set and almost no learning curve.


LongDescription

Commenting/Notes

Engagement Tracking

A/B Testing

Sales Analytics

Forecasting

Multi-Channel Marketing

Social Marketing

Lead Capture

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Activity/News Feed

Drip Campaigns

Sales Pipeline Management

Referral Tracking

Marketing Calendar

Electronic Signature

Calendar/Reminder System

Lead Distribution

Projections

Multi-Campaign

Pipeline Management

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Activity Management

Sales Trend Analysis

Template Management

ROI Tracking

Data Import/Export

Email Tracking

Process/Workflow Automation

Lead Generation

Email Templates

Email Distribution

Contact Management

Opportunity Management

Lead Management

Email Marketing

Mobile Access

Sales Reports

Sales Activity Management

Real-Time Data

Performance Metrics

Shared Contacts

Multi-Channel Communication

Marketing Automation

Landing Pages/Web Forms

Role-Based Permissions

Social Media Integration

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

File Sharing

Activity Dashboard

Alerts/Notifications

SMS Marketing

Reporting & Statistics

Segmentation

Reminders

Website Visitor Tracking

Customizable Templates

Calendar Sync

Mobile App

WYSIWYG Editor

Lead Nurturing

Interaction Tracking

Kanban Board

Customizable Branding

Reporting/Analytics

Contact Database

Batch Processing

Campaign Analytics

Lead Qualification

Customizable Forms

Client Management

Quotes/Estimates

Drag & Drop

Autoresponders

Customer History

Pipeline Reports

Third-Party Integrations

Appointment Scheduling

Task Management

Campaign Management

Sales Forecasting

Document Management

Prospecting Tools

Multivariate Testing

Search/Filter

Act! Premium Cloud - $30/user/mo, billed annually;
Act! Premium Desktop - (On-Premises) $37.50/user/mo, billed annually

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

Act!

In Person

Live Online

Webinars

Documentation

Videos

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


Content Delivery

Cataloging/Categorization

Employee Management

Customer Surveys

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Internal Chat Integration

Product Catalog

Presentation Tools

Performance Management

Proposal Generation

Customer Service Analytics

Contract/License Management

Ad hoc Reporting

Financial Management

Material Requirements Planning

Order Management

Competitive Analysis

Project Management

Approval Process Control

Auto-Dialer

Knowledge Management

Call Recording

Call Logging

Medical History Records

Audience Targeting

Goal Management

Call Management

Assignment Management

Call Center Management

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

Act! vs Salesforce Sales Cloud

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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