Thank you so much to Sign Post for giving us this amazing opportunity.

Grateful to them for their skill set and their ability to keep more customers finding me.

Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out.

The capabilities to rectify any negative feedback before it goes public is a great save. There are mean people out there and this helps us weed them out.

I love that the system automatically integrates a new email into the contacts this way I capture all new customers. Also the ease of sending email for feedback.

It was pretty easy to use and that is just about it. I do like that it takes the email address out of your email and adds it into Mia.

Hiring Signpost is like hiring another employee just to keep in touch with our past customers to ensure each one is still satisfied with our service. What a priceless tool for small business.

I like the part where the Mia system makes sure you are not over sending messages and campaings. Making sure our customers have a chance to review our services is a nice feature.

Informative and easy to use. Always on time with the sending of material.

Automated review system  was good and saved me from having to follow up with customers.

I explained to them that my company is suffering and we are months away from going out of business pleading with them to do the right thing and reverse the charge.

I also had Signpost set up and manage a Facebook/Instagram ad which was very successful and helped me have my best holiday season yet. Great product, great staff.

It was waste of money and time. They don’t understand the home inspection business.

You also have to make sure you go through the contact list on a regular basis to keep everything up to date and to delete spam contacts that come through.

It’s a great way to increase your reviews on google or different social media platforms. It is super easy to setup and anyone can use it.

The customer support reps have been very gracious and helpful.

The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not.

Mia is great at sending automatic emails and follow ups at a rate that people like and will open. The call integration is a great feature as well.

I canceled with them three weeks before the end of my contracted time. Did there stupid cancelation appointment hoop they require and then was still charged an additional full month.

Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers.

I have to say, Signpost has become a priceless employee at our company and one of our greatest investments. We continually recommend them to our clients who also own small businesses.

I feel spammy when SP is doing it’s thing. Some of my customers get annoyed too.

The Signpost platform is very intuitive and has been a major asset for our company. The ease of use and the features allow us to customize the included templates for our needs.

Very positive, very responsive and conscientious about the quality of their work and customer support.

We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process.

It would send out spam under my name to everyone who send me a email.

The staff and their support, the are very responsive and offer good suggestions for how to communicate with clients and develop loyalty.

The customer service is excellent for us and our franchise owners, and we find Sproutloud to be more a partner than a vendor.

My account executives love the ease of use and resource compilation in this package. Simple, effective and efficient.

I love that the conversation moves to email so that I can get updates and my issues/ concerns always get addressed/ wrapped up.

Seems very basic for this type of tech. Hate that I have to go through an entire list of things to make a change on one window.

The level of customer service provided to our network has exceeded our expectations and they continually put our franchisees first. SproutLoud has become a true partner in every sense of the word.

I fell like for the money there are other tools with more options, but don't hate it. We're able to make it work and I do love our rep and how responsive the tech support is.

They refused to make any changes to our campaigns even when they had the wrong phone number and website URL for our business.

Good but can be better in terms of pricing, feature (like inegration with social media platforms).

Good for Social Media Management and Marketing Automation.

The accessibility of data, the simplicity of the claim submission process, and the accessibility of the claims database. The customer service has been excellent as well.

HORRIBLE - Avoid them at all cost - USE SOMEONE ELSE.

Better communication with my clientele is the challenge that Sproutloud is assisting me with. In addition, I recently purchased business cards, and I am quite pleased with the quality and value.

I love how they take users through a step-by-step process for orders, and they have a consistent UI from section to section of the app.

If possible, please provide more detail in the financial data. It seems to me that SproutLoud has these features, but they are currently being ignored.

SproutLoud - easy to use, simple to customize, powerful marketing automation.

Ease of automation setup with just a few clicks.

Loved the fact that the SproutLoud team did a lot of the heavy lift in getting us started. Our rep is great and always very responsive.

SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, reviews and insights. It is a cloud-based platform which bridges the gap between local business owners and target audiences. The software enables users to capture contacts, send automated emails and run marketing autopilot.


The software provides Mia which is a smart assistant embedded into the Signpost platform. Mia connects with purchases, emails and phones to create automated customer lists based on insights and behavioral data to send personalized messages to customers. In addition to this, SignPost helps businesses with the marketable contact lists by syncing customer data automatically.


Signpost integrates with existing customer communication channels such as phones, SMS, purchases and social media accounts. Pricing is via monthly subscription, and support options included live chat and phone.



LongDescription

Customer Segmentation

Review Generation

Knowledge Management

ROI Tracking

Contact Management

Review Notification

Email Marketing

Social Media Monitoring

Complaint Monitoring

Marketing Automation

Social Media Integration

Email Management

Review Monitoring

Reporting/Analytics

Review Request

Feedback Management

Negative Feedback Management

Campaign Management

For Small Businesses

Web browser (OS agnostic)

Chat

51-200

201-500

Signpost

Live Online

Webinars

Documentation

US Dollar

SproutLoud is a cloud-based brand management solution designed for medium and large size enterprise customers. It offers asset management, approval and search functionalities within a suite.


SproutLoud brand management is a part of a broader marketing resource management solution. SproutLoud’s asset management module allows users to keep all their marketing assets in a single location so that users can find and use them in preparing branded collateral.


SproutLoud features asset tagging, which allows users to add attributes and tags to each digital asset. This lets users in the network search these documents using relevant keywords.


Users can also organize their assets in service modules and share them with network members so that the right people can find and access documents. The product offers version control, which ensures that users access the most recent versions of their marketing assets.


SproutLoud offers online and phone support to the customers.



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