I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

We measure email response time and this does that perfectly.

Very well priced, easy to use, and perfectly tailored to my needs with easy integration. Excellent customer service as well.

It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.

The employee with the best time, gets a reward. Our customer feedback ratings have greatly improved since we implemented this project.

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.

I love the ease and functionality of pulling data into PDF software to share metrics with management and my staff.

I really like the first reply data, the monitoring of the different team and the assistance of [sensitive content hidden] when I need help.

I needed to be able to monitor the efficiency of my team responding to emails, this worked perfectly for me.

The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.

It helps me keep track of customer service email accounts and ensure that our customers are receiving a timely reply from us.

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.

Product was very easy to configure and user interface is intuitive. Per mailbox pricing is a positive.

Complex overview of process flows. Helps to understand the trends.

The dashboard with at-a-glance data is great and being able to easily switch between users with the dropdown and search feature is very convenient.

Set-up and execution are super easy. Platform is user friendly, which helps so I am not training Managers on how to use.

The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.

Ease of use, reports are automated and sent to email.

TimetoReply - the Information I Want and the Information I'm Confused By.

This software has offered us the opportunity to ensure our clients are getting the customer service we promise.

I like that I can pull the team and see their e-mail stats as well as the e-mail productivity. I like that we can view the response times to different select groups if needed as well.

Easy to use, quick set up and friendly display of data.

I like that it easily broke down email response performance and had the ability to quickly filter and view teams/individual performance.

Any time we have had to reach out to support they have been quick to respond or get back to you and resolve the issue.

Very insightful results. Most pleased with the support and additional features.

The inability to change some data that is provided or how it is provided. I do not like that the historical data is not stored within the system if you have turnover.

This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

Support team, in particular, stand out as a team that provides star service whenever we need help, and I cannot praise them enough.

We needed a comprehensive tool, easy to operate which all our UK Franchise owners could use. Workbooks fitted the bill perfectly and at a price acceptable to everyone.

We have used that feature a lot to make the program our own. I also love the automated reporting so that I can send my reports to my superior by simply scheduling the action once.

Some times we have difficulties with the reports function. We found some troubles with planning tools and the synchronization with the software.

I really like the fact I can quickly filter data, so if I want to list all members and what activities they are interested in,  it's just a couple of clicks and I have what I need.

We increased our sales with the help of this software by tracking all the customer queries and filling them in a timely manner, so the software worth the investment.

Flexible, easy to track projects, intuitive. Excellent for exporters as can be used in multicurrency format.

Generally, as a business we are happy with the platform. The team at Workbooks are friendly and go the extra mile.

Runs very slowly at times, this makes for frustration on a busy support desk.

It is fully featured and has been a godsend for both GDPR compliance and integration and for developing marketing strategies.

Strong CRM platform with amazing support team.

There is very little that i dis-like about this software as any issues can be raised and put into development.

Overall it's very good, support is excellent and the team are very helpful.

The presales support was excellent, the vendor showing a real understanding of the client's needs and desire to get to the optimum solution.

Great CRM software at a good price point. It has all the functionality you would expect.

Cumbersome API, few integrations, especially in the US, poor response times for US support, since they're in the UK.

The reporting side is always very helpful, and the support team always do there best to assist and help. I would recommend workbooks to anyone wanting a simple, yet effective CRM system.

Relative to the completion, it provides a lot of functionality at a very reasonable cost. The support is responsive and good too.

There are too many tabs and it's confusing. If I put in a part number, only a portion shows in the tab.

It has taken awhile for the installation and setup - meaning that we are unable to use workbooks yet, because of problems with the initial setup with workbooks.

Customer support has improved since we started to use workbooks as we can easily track previous calls. Also the ease of creating and scheduling emailed reports helps greatly.

Good customisation; easy to use; automatic email reports. Highly adaptable and benefit for continuous development.

A great time saver, particularly when it comes down to GDPR compliance and integration. Also, it has been useful in developing marketing strategies.

This software is very easy to use that is why I would definitely recommend it to  other companies to use it to.

I like the reporting module, it is quite user-friendly.

I really like the ability to collaborate with my peers.

Excellent experience had by all. Team were responsive and felt like we had support from all areas.

The flexibility is key for us and the ease of use. If something is quite the way you like you can easily configure it and change it on the fly which is great.

The best thing about Workbooks is how flexible the reporting is and having access to API data for any report you create is an added bonus.

I admire the support offered by Workbooks, they are efficient and happy to help.

US Dollar

timetoreply, is an email performance optimization and analytics software for customer-facing teams globally. With seamless integration into Google Workspace, Outlook, and Microsoft o365, timetoreply empowers your teams to supercharge their email game, without having to leave their inbox..

Our software doesn't just track response times; it actively helps your team improve them. Real-time reply tracking and alerts + SLA management options ensure your agents reply faster and optimize their email follow-ups. Easy to implement. Instant data. Shared and individual mailboxes. No change to workflows. No training required.

Elevate your team’s email communication game with timetoreply and watch  their performance soar. Get started today. Soc 2 type II certified


LongDescription

Email Monitoring

Shared Inboxes

Communication Management

Churn Management

Contact Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Response Management

Reporting/Analytics

Drag & Drop

Archiving & Retention

Third-Party Integrations

Search/Filter

Collaboration Tools

Real-Time Analytics

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real-Time Monitoring

Real-Time Data

Whitelisting/Blacklisting

Email Management

Real Time Reporting

Engagement Tracking

Pricing is available on a monthly subscription as follows:
Pro Pricing Package: (Min 10 mailboxes), at $19 per mailbox per month
Elite Pricing Package: (Min 10 mailboxes), at $29 per mailbox per month
Enterprise Pricing Package: (Min 10 mailboxes), $39 per mailbox per month


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

201-500

501-1000

1000+

timetoreply

Live Online

Webinars

Documentation

Videos

Workbooks offers growing companies a SaaS platform to run their business and engage with their customers – at an affordable price. Workbooks designs, develops and implements its own software, which is targeted specifically at mid-market organizations.


The platform helps manage the sales team with real-time reporting and activity tracking, increase sales productivity with automated workflows and mobile apps, improve forecasting and make insightful decisions. It also allows companies to efficiently run marketing campaigns, manage data, segment and target accurately, measure ROI and drive alignment – maximizing the demand funnel.


 Businesses are able to easily create and deliver accurate sales quotes, generate contracts and orders, and sync the information with their financial system for maximum visibility and efficiency.


Finally Workbooks provides customer service functionality that includes multi-channel case management, activity history tracking, Service Level Agreements (SLAs) measurements etc. to help increase agent productivity and deliver an exceptional customer experience.



Commenting/Notes

Cataloging/Categorization

Customer Surveys

Forecasting

User Management

Internal Chat Integration

Data Enrichment

Product Catalog

Lead Capture

Performance Management

Document Storage

Proposal Generation

Leaderboards

Data Synchronization

Customer Segmentation

Rich Text Editor

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Electronic Signature

Calendar/Reminder System

Knowledge Management

Pipeline Management

Customer Database

Call Logging

Calendar Management

Call Management

Customizable Fields

Activity Management

Sales Trend Analysis

Data Import/Export

Email Tracking

Customer Support

Process/Workflow Automation

Lead Generation

Email Templates

Self Service Portal

Opportunity Management

Configurable Workflow

Lead Management

Email Marketing

Mobile Access

Sales Reports

Sales Activity Management

Performance Metrics

Territory Management

Channel Management

Text Editing

Shared Contacts

Marketing Automation

Role-Based Permissions

Request Escalation

Social Media Integration

Lead Segmentation

Workflow Management

Source Tracking

Field Sales Management

Demographic/Firmographic Data

Segmentation

Reminders

Customizable Templates

Calendar Sync

Mobile App

Lead Nurturing

Interaction Tracking

Dashboard

Web Forms

Multi-Language

Mobile Interface

Customizable Branding

Goal Setting/Tracking

Contact Database

Batch Processing

Campaign Analytics

Lead Qualification

Quotes/Estimates

Pipeline Reports

Appointment Scheduling

Task Management

Campaign Management

Sales Forecasting

Document Management

Web-based Deployment

Mac OS

Web browser (OS agnostic)

Windows 8

30-day free trial, no credit card required.

Free Edition - FREE
CRM: $39 per user, per month
CRM Pro: $54 per user, per month
Business: $78 per user, per month
Business Pro: $95 per user, per month

timetoreply vs Workbooks

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Support and Training

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