I have taken this platform from clinic to clinic to clinic, simply because of it's effectiveness. The collections team is worth their weight in gold.

SENSITIVE CONTENT] is an unbelievable trainer and has been super helpful for our practice. Cristyn is also a guru with helping solve any AR questions.

I am pleased with the software, it's very easy to navigate.

The Vertical system is extremely easy to navigate and the support team is knowledgeable and helpful.

We used the system back in 2017-2020 and left due to new management within our company. After only a few months that decision was a major regret and we are now back with them.

I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions.

It was very easy to use! the experience was good. All y questions where answered diligently.

Very helpful customer service! really appreciative.

The trainers are amazing, super clear and detailed with their instructions. The follow ups for continued assistance are excellent.

Havent found any cons yet. Ill let you know in the future if i do.

The system is straightforward and easy to manage. I love the capabilities of making it personal for our clinic.

On a daily basis the system works great and is easy to navigate.

The support team is very good. It's always nice to have someone backing you up.

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.

Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad.

Once you develop the template it is easy to use.

The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.

Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.

The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems.

Overall, the product is well thought out for all areas - from check-in to check-out, billing, payments, and denials.

We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

The market place is where you leave your problems. I log onto it and let them know what is not working for me.

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective.

If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had.

Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted.

Love Escribe, love ability to import notes, excellent library of templates from correspondence to provider notes.

The software itself is good looking with easily usable menus and modules.

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get.

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product.

This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data.

No way to easily send out consults to referring physicians. Inability to import photos or pics of patient problems.

Greenway has proven effective solutions to ease the workflow and maintain thorough documentation throughout the practice and to provide comprehensive patient chart documentation.

They also provide a fair price, which is very much appreciated.

We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

I have heard horrible things about a lot of EHR systems, in fact, most of them.

This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company.

Cost is reasonable compared to several others out there. It isn't hard to navigate.

My previous EHR was far superior at a fraction of the cost.

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task.

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message.

That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities.

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Great, easy software looks up to date & not old like other products. I've been using it for almost 5.

Poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.

US Dollar

Align Chiropractic Practice Management System is a cloud-based, ONC-ATCB certified medical billing and practice management solution designed specifically for chiropractors. It offers features such as customized scheduling, billing and invoicing, documentation and workflow management.


It helps practices to automate their claim submission and processing channels, allowing patients to submit medical claims electronically and enabling facilities to validate claims based on their quality assurance rules. Practitioners can also handle other clinical activities such as payment management, staff scheduling, incentive management and reimbursement tracking.


With a built-in follow-up and denial management system, both practices and insurers can track the status of claims submitted and view denial reasons. The solution also offers both electronic and manual verification checks that are customizable according to the practice type and need.


Align is also suitable for physical therapy and multi-specialty facilities. Support is offered via phone and email.



LongDescription

Document Templates

Patient Records Management

Employee Management

Electronic Payments

Recurring/Subscription Billing

Customizable Reports

Document Storage

Access Controls/Permissions

HIPAA Compliant

SMS Messaging

Charting

Task Scheduling

Confirmation/Reminders

Credit Card Processing

Invoice Management

For Chiropractors

Customer Database

Calendar Management

Scheduling

Assessment Management

Multi-Location

Self Service Portal

Booking Management

Email Marketing

Compliance Management

Outcome Assessment Tools

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Email Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Customizable Templates

Calendar Sync

Billing & Invoicing

Patient Management

SOAP notes

Claims Management

Customizable Forms

Appointment Management

Records Management

Client Management

Healthcare Compliance

Document Management

Inventory Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

ALIGN

In Person

Live Online

Webinars

Documentation

Videos

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.


Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.


Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.



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