--- title: "Prime Suite Software Reviews, Demo & Pricing - 2026" description: "Review of Prime Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Primary Care EHR Software](https://www.softwareadvice.com/medical/primary-care-ehr-comparison/) / Prime Suite Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/alternatives/) # Prime Suite Review Custom quote 1 plan Wondering if Prime Suite is right for your practice? Our Primary Care EHR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Prime Suite 3.8 [(205)](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/reviews/) Pricing Pricing available upon request ### About Prime Suite Prime Suite is an ambulatory platform that provides healthcare organizations with clinical, financial, and administrative tools and services. The health record (EHR) and practice management (PM) system enables practices to choose between on-premise and hosted options. Users can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement. Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition. Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs. Wondering if Prime Suite is right for your practice? Our Primary Care EHR Software selection experts can help you in 15 minutes or less. ## Prime Suite User Interface ## Popular Prime Suite Alternatives Main Product Prime Suite 3.8 [(205)](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/reviews/) Ratings Breakdown - 3.77Ease of use - 3.80Value for money - 3.80Customer support - 3.70Functionality Pricing Available upon request Get Price Alternative Product [Fusion](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/) 4.3 [(708)](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.19Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) 4.4 [(371)](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.25Value for money - 4.21Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Alleva](https://www.softwareadvice.com/medical/alleva-profile/) 4.5 [(282)](https://www.softwareadvice.com/medical/alleva-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.51Value for money - 4.54Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [AestheticsPro](https://www.softwareadvice.com/medical/aesthetics-pro-profile/) 4.5 [(668)](https://www.softwareadvice.com/medical/aesthetics-pro-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.35Value for money - 4.51Customer support - 4.25Functionality Pricing Starting at $160.00 per month Get Price ## Prime Suite Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Prime Suite Features - Popular features found in Primary Care EHR Medical Billing Medication Management Patient Engagement Patient Records Management Treatment Planning - More features of Prime Suite Activity Dashboard Alerts/Notifications Analytics API Charting Compliance Management Customizable Templates Document Management Document Storage Drug Reference Database EDI EMR/EHR E-Prescribing For Cardiologists For Family Medicine For Neurologists For Obstetrics & Gynecology For Orthopedics For Pain Management For Primary Care For Urologists Mobile Access Patient Portal Patient Scheduling Physician Scheduling Practice Management Records Management Reminders Reporting/Analytics Task Management Task Scheduling Template Management Templates ## Prime Suite User Reviews ## Prime Suite customer ratings - Overall rating: 3.8/5 - Total reviews: 205 ### Rating distribution - 5 stars: 81 reviews (40%) - 4 stars: 69 reviews (34%) - 3 stars: 21 reviews (10%) - 2 stars: 17 reviews (8%) - 1 star: 17 reviews (8%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.8/5 - Customer support: 3.8/5 - Functionality: 3.7/5 --- ### My experience with Prime Suite - Overall rating: 4/5 - Reviewer: Alicia B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Prume Suite is great! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros As a CMA in a very busy Family practice its crucial to have a good working EMR and I think Prume Suite was just that. It made charting very easy and not very time consuming. It's very simple to refill patients medications, view lab/imaging results, put in referrals to specialists, schedule patients, and communicate back and forth with each physician. #### Cons One thing i think it's missing or I dont know how to is putting in reminders for things that need to be followed up on. --- ### Nobody loves their EHR - Overall rating: 4/5 - Reviewer: VINNIE H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway. #### Cons Service and response times to issues. We still have open tickets from December in the middle of February. #### Reasons for choosing Prime Suite We had Greenway when I started. Due to the lack of support, I was very tempted to go back to Athena. --- ### GREENWAY PRIME SUITE - Overall rating: 3/5 - Reviewer: Bob C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The best feature is that there could be an Administrator over this software that limits/extends permission/rights in the office rather than calling someone in IT or at the software company! #### Cons They are sun-setting this product due to the fact that they want everyone to switch to their new platform - Intergy rather than support 2 EMR systems they will only have to support one. --- ### Greenway PrimeSuite - Overall rating: 4/5 - Reviewer: Stephanie I. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall PrimeSuite is a great product for our specialty. We have looked at other systems within Greenway and they are not as user friendly and definitely are not set up for the type of patient we see. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is specific to our specialty. The facesheet is easy to read and can be customized to fit the needs of the employee whether they are a physician, medical assistant or front office staff. #### Cons The reports are lacking and you cannot make the program fill the screen --- ### Great software - Overall rating: 5/5 - Reviewer: Samantha C. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a good smart software. It is fast and efficient. It has a good logistics to manage a health center #### Cons The software is complicated to use. It can not be used under any platform. On some cellphones it updates slow --- ### Don't bother - Overall rating: 1/5 - Reviewer: candace h. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I do't have anything positive to say about this software #### Cons customer service is awful. I have had a support ticket open for 253 days for an error with pulling prescription history. Not a single person has contacted me, I asked for a supervisor and there isn't on. #### Reasons for switching to Prime Suite To create office notes more efficiently and increase patient volume and faster reimbursement. --- ### Billing Mgr - Overall rating: 1/5 - Reviewer: Carol B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I was never able to streamline my workflow. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The medical charting was very simple to use. #### Cons The financial applications and reporting was difficult to use. --- ### HIPAA nightmare upon retirement - Overall rating: 1/5 - Reviewer: Bob L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Recently changed to semiretired status and exited this software platform. I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information. Unable to extract financial records despite multiple contacts with customer service. I was told that I could transfer the date out only at the end of use. As I reached the end of my extension I attempted to transfer data. I was then informed that the data only came in and a format that does not allow access, except by transferring to another third party. I investigated these options very closely and could find no platform that could provide this function for less than $8000. This is an unreasonably burdensome cost for the exit of a small practice. I lost the chance to follow-up collections of outstanding accounts. It also means that I cannot respond to patient requests for this data. This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data. In retrospect, if I was just given basic support a customer service, I could have selectively printed PDFs of individual patient's statements. There is no excuse for not providing data in the simple usable format that can be exported to Excel or Google sheets. This conversion is offered by third parties.. After all the years and all the money paid Greenway, the should have provided this data conversion internally. I was led on until they extracted a 3 month extension contract from me. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Used this software beginning with a legacy product that was acquired by Greenway. It provide a stable platform for our function, medical billing. #### Cons HIPAA nightmare upon retirement. Cannot extract data in any usable for at the end of service contract. --- ### Primesuite review - Overall rating: 3/5 - Reviewer: Robin F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are getting ready to migrate to Intergy, another Greenway product due to the legal issues with Primesuite. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I liked that we could easily schedule patients, look at their accounts and make changes to the account easily. #### Cons We were pretty happy with the software until we hit the "bugs" that triggered the DOJ investigation. #### Vendor response Hi Robin. Thank you for your continued partnership with Greenway Health. We truly value our customers and we¿re excited to see you¿ve taken the first steps to migrate to our flagship solution, Intergy. We¿re combining the best features of our current platforms into a next-generation, state-of-the-art electronic health record and practice management platform to help our customers become more efficient and more profitable. We look forward to partnering with you on the path to innovation. Replied April 2019 --- ### Using this software was a good experience - Overall rating: 5/5 - Reviewer: Fabricio G. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use, and very practical compared to other software of this category. I liked your customer support. #### Cons There are few complaints about this software. One of it could be that it is something slow, it would be excellent to improve this. --- Showing 1 - 10 of 205 Reviews [See All Reviews](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/reviews/) ## Prime Suite Popular Comparisons [Fusion vs Prime Suite](https://www.softwareadvice.com/compare/1010-primesuite-electronic-health-record/vs/395326-Pediatric-Therapy-EMR/)[Carepatron vs Prime Suite](https://www.softwareadvice.com/medical/care-patron-profile/vs/primesuite-electronic-health-record/)[ModMed vs Prime Suite](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/vs/primesuite-electronic-health-record/)[Alleva vs Prime Suite](https://www.softwareadvice.com/medical/alleva-profile/vs/primesuite-electronic-health-record/)[AestheticsPro vs Prime Suite](https://www.softwareadvice.com/medical/aesthetics-pro-profile/vs/primesuite-electronic-health-record/)[ChiroTouch vs Prime Suite](https://www.softwareadvice.com/medical/chirotouch-profile/vs/primesuite-electronic-health-record/)[Epic vs Prime Suite](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/vs/primesuite-electronic-health-record/)[Tebra vs Prime Suite](https://www.softwareadvice.com/medical/kareo-profile/vs/primesuite-electronic-health-record/)[Jane vs Prime Suite](https://www.softwareadvice.com/compare/1010-primesuite-electronic-health-record/vs/86099-Jane-App/)[ClinicSense vs Prime Suite](https://www.softwareadvice.com/medical/clinicsense-profile/vs/primesuite-electronic-health-record/)[athenaOne vs Prime Suite](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/vs/primesuite-electronic-health-record/) [Compare All Alternatives](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/alternatives/) ## Other Top Recommended Primary Care EHR Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (466) Recently recommended **227** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **202** times [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (912) Recently recommended **199** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (153) Recently recommended **148** times Stuck Between Options? 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