Greenway Health Prime Suite


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

 

Greenway Health Prime Suite - Patient dashboard
 
  • Greenway Health Prime Suite - Patient dashboard
    Patient dashboard
  • Greenway Health Prime Suite - Reports dashboard
    Reports dashboard
  • Greenway Health Prime Suite - Mobile view
    Mobile view
  • Greenway Health Prime Suite - Patient factsheet
    Patient factsheet
  • Greenway Health Prime Suite - Diagnosis modifier search
    Diagnosis modifier search
Supported Operating System(s):
Web browser (OS agnostic)

159 Reviews of Greenway Health Prime Suite

 

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Software Advice Reviews (157)
More Reviews (2)

Showing 1-20 of 157

Brandon from Wilmington ENT
Specialty: Otolaryngology (ENT)
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

PrimeSuite in the specialty setting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Unified, cohesive system.
Upgrades to the software over time to add new features.
Customer support has been great (chat feature is key, so you can keep working while getting your questions answered).

Cons

The accounting side of it can get a bit convoluted.
Does not cover some specific items for some specialties.
Specialists will need to put in some time on the templates, but it is worth it in the long run.

 
 

Ashley from Coastal Carolina Surgical Associates, PA
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer Service is great. Have never had an issue getting a question answered whenever I have logged a case.

Cons

Takes a while for enhancement requests to be implemented if they are ever implemented. You can go online and read them any time.

 
 

Barbara from Meadville OB/GYN Associates
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

An exceptional EHR and PM system that fits our exceptional practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is very consumer driven. The more you put into it the more you get out of it. While this is not a con for us as we are very involved in adapting along with the product, some do not put in the time to make the product work for them.

Pros

What I like most about Greenway is the accessibility to customer service. If I have a question that I can't answer or if I need an answer in a hurry, their customer service team is amazing! They are always willing to take the time to answer additional questions and exceed expectations. Greenway's ability to evolve with the ever changing healthcare requirements is a testament to their longevity commitment. When adding new staff, it is an easy application to learn.

 
 

Angela from Forest Physcians for Women
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good product, helpful customer service......

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Product is well thought out and helpful in day to day practice use. Reports can be customized to fit the needs of the practice and customer service is always helpful, knowlegble and friendly. Questions are quickly answered and followed with emails for future reference. Product is updated frequently.

Cons

I don't have many cons other than short notice on updates on the software and the system does takes some time to learn.

 
 

Candace from CornerStone Ear, Nose and Throat
Specialty: Otolaryngology (ENT)
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

CT Technologist

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The software is very user friendly and upgrades are available frequently. Adding spell check as a feature has been a great deal of help. The customer service representatives are always very helpful and knowledgeable as well.

Cons

The software is not currently integrated with the CHS and Novant hospital systems in our area. If the software was integrated with the CHS and Novant systems then our referring doctors would be able to review our patient's office notes through their systems without us having to fax everything over to them and vice versa. This would be a very useful feature to have.

 
 

Susie from Advanced Spine Endoscopy and Pain Institute
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good but needs improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Each department seems to function without any knowledge of the other department creating frustration and confusion on the part of the provider's office. The online Help does not cover every feature nor does the community page. A full step by step training manual would be very beneficial. The project manager never seemed to have it all together. The software in a way is like this survey.. parts of it are not thought through but just thrown in there.

Pros

Trainers are very knowledgeable, live training classes are very helpful for initial training. ....

Cons

2 month back-up on training. Schedule is extremely poorly constructed-small and not flexible........

 
 

Tara from Oak Street Health
Specialty: Family medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

I find it very easy to learn and work through. I mainly use Greenway to review registration and superbills.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I liked how there are many ways to search a patient. This make it easy for times when you may have the wrong patient ID or spelling of a name.

Cons

I extremely dislike the diagnosis descriptions. I do not think a diagnosis should have multiple descriptions. There should be one description based on the ICD-10 description. This is something that should really be corrected to avoid misdiagnosing a patient.

 
 

Loretta from Clinic for Colon & Rectal Surgery
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Greenway is always improving our experience.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Greenway works to stay ahead of the changes in the medical industry. I have been on the PrimeSuite system for 14 years and it is always changing as needed. They offer a several user exchanges and conferences each year.

Cons

The only things I have been disappointed with was the quick initial training and quick deployment. Of course, that was 14 years ago. I hope it has improved.

 
 

Cyndi from Mississippi Ear, Nose & Throat Surgical Associates
Specialty: Otolaryngology (ENT)
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great quality and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenway Health is my preference in medical software.

Pros

The ease of understanding the use of the software and the ability to retrieve numerous different and useful reports.

Cons

Inability to print account numbers or names on printouts from the account screen. It would be beneficial to have the option to print either, if needed.

 
 

Brittany from Columbia Urological Associates
Specialty: Urology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

User friendly, great reporting.

Ease-of-use

Functionality

Product Quality

Customer Support

Used PrimeSuite in a cardiology practice for 5 years until I left that position for another practice. I loved it from day 1.

Pros

The software is just very user friendly. If you know how to operate a computer in general, you can work in PrimeSuite with ease. Compared to other systems I have used, this definitely "takes the cake" in that area. The reporting options are also great, especially when you get into the custom reporting you can build for pretty much whatever you need. I have worked in 3 systems and PrimeSuite is my favorite. Being fully integrated has so many benefits for billing, clinical, and administrative staff as well.

Cons

The one and only con I can think of is that the customer service went downhill after using PrimeSuite for about 5 years. During the 4th year, hold times were ridiculous, we didn't get calls back, there were no estimated times for resolution, and no one seemed to really be concerned no matter how much we complained. I have been off of PrimeSuite for 2 years now though so hopefully that has improved and went back to the stellar customer service we had in the beginning.

 
 

Janice from Mississippi Ear, Nose and Throat Surgical Associates
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

my great greenway experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

WE have been on Greenway since May 2004, we are all electronic, we love it....Janice

Pros

great functionality, audit trail helps streamline training (you know who made the mistake), wizard makes it easy to schedule, so many good features

Cons

printing from account screen is great from HIPAA standpoint, but no name and no account numbers makes it harder for employees

 
 

Tori from Wetumpka Family Practice
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The system is user friendly, when Greenway asks for user suggestions they genuily are interested and take them into consideration.

Cons

Just like every system there are going to be flaws and different ways to do things that everyone feels like they have a better way but overall, it's a great system.

 
 

Tanesha from Pediatric Health Center
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The support team always goes above and beyond to resolve any issues . Great service from start to finish !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Customer Service & support team who work until resolution on any issues you may have. The end result is ALWAYS with us being a happy customer.
Thank You !

Pros

The dedication and team work from all that represent Greenway, always knowledgeable and helpful to us

Cons

No Cons regarding them. The necessary steps are always taken to make sure great service and resolution is provided

 
 

Regina from Mobile Ob Gyn, PC
Specialty: Ob Gyn / women's health
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very convienient for the nurse and the patient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The patients are able to access, add to, and receive their medical information at the most convenient time for them.

Cons

At times, some patients tend to misread medical terminology and test results.

 
 

Brandi from Coastal Family Medicine
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Love/Hate relationship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Definitely recommend doing extended training well AFTER go-live. It is much more helpful once you somewhat understand what you are doing!!

Pros

Love that you can track just about anything anyone does. It is very detailed and fairly easy once you get through the learning process.

Cons

Takes quite a while to really understand and get the hang of the software and there are several ways to do most things. Too many 'clicks' for some things.

 
 

WendySue from Wade Family Medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We purchased Greenway in 2011. I still feel we made the right decision.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a very dynamic program and covers all needs of a busy family practice. All EMR's take time and effort to make them work right, but we still feel we made the right decision to go with Greenway.

Pros

I love the functionality of this robust program. We are still learning to use it more efficiently and it continues to grow with us.

Cons

Setting up this program has a lot of time and decision making which is not always understood when you start. This is also why it keeps getting better though as well. Just wish we knew then what we know now.

 
 

Gloria from Port City Pediatrics, PLC
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Best trainer in the world for great software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy for staff to use. Minimal interruption in service. Good customer service. Good resources on Greenway Community.

Cons

Getting set with secure faxing, emailing, etc. not clearly described and not easily accomplished. Physicians feel it is somewhat cumbersome.

 
 

Mindy from Central Ohio Surgical Associates
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Solid product at competitive price point.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Standard reporting is not robust.
No step by step process or manuals.

Pros

The product is very easy to learn. It is intuitive and easy to navigate.
Providers are easily added and it has solid interoperability.

Cons

The standard reports could be more robust.
The "Help" is not easily searchable or a step by step.

 
 

Karen from Consolidated Medical of Memphis
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we have had good experiences with this company.

Pros

You can either call or enter a support ticket online. The staff are always pleasant and helpful staying on the phone with you till they find the solutions or finding someone who can help you.

Cons

The report writer needs improvement it would could be more user friendly and more training for the report writing would be helpful.

 
 

Shawn from Family Medical Associates of Raleigh
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

My General Thoughts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Greenway is very eager to hear comments on their software. Usually their customer support is very helpful; however, our customer experience manager is the true gem that we have in our relationship with Greenway.

Cons

Upgrades that come out are sometimes not fully tested for bugs prior to their release. Some attention needs to be spent on Greenway's part to be more of an "industry leader" rather than "industry follower"

 
 
 
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Ashley from DOURRON OB/GYN
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great, easy software looks up to date & not old like other products. i've been using it for almost 5

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

pros are great customer service the rep's always fixing my minor problems if not the same day, in a very fast timely manner

Source: Capterra
 

Peter from CNC Co. Ltd.

January 2017

January 2017

It was very sincere to listen to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use.
And this was lucky me, very good to use.
I hope I can use it always for our Hospital.

Source: Capterra