Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

Patient dashboard
Patient dashboard

Patient dashboard

Reports dashboard

Reports dashboard

Mobile view

Mobile view

Patient factsheet

Patient factsheet

Diagnosis modifier search

Diagnosis modifier search

Supported Operating System(s):

Web browser (OS agnostic)



192 Reviews of Greenway Health Prime Suite

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 192 reviews

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Tania from APAM

Specialty:  Pediatrics

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

EXCEPTIONAL CUSTOMER SERVICE

It is a great tool and it has made reporting a lot easier

Pros

Exceptional customer service. The reporting is so much easier and I like how it can be reported by CPT codes, patients,charges etc.

Cons

Not all windows expand to full screen. It is very frustrating to look at the daily schedule and only be able to expand the screen to 3/4 and not full screen.
Financial Intelligence is not so friendly to use.

Review Source

jennifer from UVM Medical Center

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

Intuitive EHR system

I used this system daily at a previous clinic I worked at. Company was bought out and EPIC was brought on instead, which is much more complex.

Pros

Easy to learn, took almost no time to train new users. Easily incorporated dictation for providers. Integrated well with our Phreesia system for patient self check-in. The face-sheet screen is a great feature, allowing you to see important patient info at a glance. The integrated billing section was great and allowed staff to easily answer questions related to billing without passing the patient off to someone else. One-stop problem solving was a huge patient satisfier!

Cons

User interface feels dated, unable to customize notes.

Review Source: Capterra

Ashley from Partners in Family Practice

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

User Friendly EMR

Pros

We have been using Greenway since our practice opened in 2004. We tell all new employees if you know basic computer skills you will be able to catch on quick. The customer support is great and you can even solve your issue on a chat instead of having to call in.

Cons

The reports can get confusing at times and running the wrong one happens more than it should. Also, communication about updates can be better.

Review Source

Mike from Athens Women's Clinic

Specialty:  Ob Gyn / women's health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Greenway is a "Five Star" PM and EHR system.

We interviewed many different companies before choosing a PM/EHR system. Our clinic has now been with Greenway since 2012, and we are very thankful to have this company on our side. Greenway EHR and PM system is the best answer for us.

Pros

Greenway has a smooth and efecient flow. Great software support. Great hardware support. Upgrades are seamless. Pleasant support staff.

Cons

There have been a few hiccups along the way, but Greenway support has always provided a fix or a workaround.

Review Source

Jordan from Sunland Home Care

Specialty:  Geriatric

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Excellent Electronic Health Record Management!

Pros

Very clean platform and user interface, simple and easy to work with! We have been using this for several months and are more than happy with our results!

Cons

It took quite a bit of time to shift our data into the system, however, that would occur with any platform.

Review Source

Kathi from Child & Adolescent Specialty Care of Dayton, Inc.

Specialty:  Pediatrics

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Best EMR you will every use.

Greenway Prime Suite has made our lives so much easier by offering a great EMR.

Pros

Prime Suite software makes it very easy to become a pro user in no time! It is easy to find your way around and the help guide answers any questions you may have. The Customer Community is excellent, you can participate in additional learning classes, and find answers to any problem area you are having without having to open a case, it can be fixed with a simple help guide.

Cons

I would like to be able to see the entire day of the schedule and all the providers on the screen at once.

Review Source

Stephanie from Wellspring Family Medicine

Specialty:  Pediatrics

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

Straightforward product

Good product overall, could be better in functionality for pediatrics in particular

Pros

Coding suggestions for notes
Inter office messaging system
Orders entry
Folders for documents (labs, notes, correspondence, etc)

Cons

Does not use metric system for vitals which is very inconvenient
Growth charts are not very user friendly
Orders tracking is difficult
Scheduling isn’t very customizable (I.e. visit length options)

Review Source

luis from CASTILLO & TORRES MD PA

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

PRIME GREEN WAY.

I did use in the past practice fusion, nextgen, practice partner in the previous job before going in my on own I will rather use practice fusion again, I do have the view as a physician and owner of the practice.

Pros

The billing software works well, I found it difficult to find a claim that was not paid why ( all the information is there) you need to get used to finding it, it is not easy to see and find a thing quickly.

Cons

Very difficult for family medicine you need to expend a lot of time doing your set up otherwise paid a lot of money for training and still do your own work " Forget about free training" the free training is just for you to start using greenway, finding diagnosis is difficult it takes a lot of time, sending prescription also take time, you have to save everything before you move to the next step in your note otherwise you can lose the information, make sure your contract has everything you may need in the future otherwise they will charge you for even a smile in from of prime suite, the sale person will tell you everything is included make sure you take your time reading and getting everything in written ( e-prescribe free: not true for control medication you have to pay extra if not written in the initial contract, asking for update or more training it can take weeks even when you have to pay.

Review Source

Carmel from Valley OB-Gyn Clinic

Specialty:  Ob Gyn / women's health

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Prime Suite is a Robust EMR for Clinic Setting

There are a lot of positive features and functions in Prime Suite. It is a stable, robust EMR platform that makes it easy to optimize and scale-up workflows across multiple sites. Our patient volume and charge capture has grown by 14.5% since going live 4 years ago. The Achilles heel of Greenway is poor inside sales.

Pros

Highly Customizable. Tailored for Ob-Gyn practice and workflows. Extensive market partners capable of plugging into the system to further tailor workflows.

Cons

They nickel and dime you for every little add-on feature and don't allow you to cancel or change features and licenses easily.

Review Source

Taylor from Family First Health

Specialty:  Ob Gyn / women's health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Obstetrics Nurse at outpatient facility

Pros

The facesheet makes it easy to review a patient's entire health history, and it has predictive text for entering history.

Cons

The system is incredibly slow, constantly freezes, and you cannot view multiple things at once. When you go to look at a result or document, all other areas of the chart become unusable.

Review Source

Barbara from Meadville OB/GYN Associates

Specialty:  Ob Gyn / women's health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

An exceptional EHR that has grows with us.

I have to say that the customer service is beyond exceptional. My questions are answered in a timely manner and the support staff are always friendly and knowledgeable. We have been with Greenway for 12 years and love it!

Pros

What I like most about Greenway Prime Suite is that is always growing as our needs grow. It is comforting knowing that our software will be around and updated to meet our needs.

Cons

There is nothing negative that I can say about it. I have a hard time keeping up with the updates but that is a welcomed challenge.

Review Source

kent from South Shelby Family Medicine,

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

It is not easy to fix a problem and understanding the contact person can be difficult

Pros

It is easy to write a prescription and documenting a discussion with patient is easy. Not a lot of variability in the progress note or template.Very difficult to make a personalized template

Cons

The face page is easy to use, but finding labs and previous notes is not easy to proceed through in a timely manner

Review Source

Fabricio from Cooperativa Mixta Matasiete

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Using this software was a good experience

Pros

It is very easy to use, and very practical compared to other software of this category. I liked your customer support.

Cons

There are few complaints about this software. One of it could be that it is something slow, it would be excellent to improve this.

Review Source: Capterra

Brice from Anchorage Pediatric Group LLC

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Daily use in a Pediatric Clinic of 9 Providers

Pros

Cost is reasonable compared to several others out there. It isn't hard to navigate. Patient charts make sense. Includes billing, scheduling and charting all in one. Scheduling works really nicely (though always room for improvements) Reports are very customizable (if you know what you're doing). Customer service has had rocky periods, but is greatly improved from recent years presently.

Cons

It isn't the smoothest system ever - too many customizations per provider available. Workflow is clunky, but manageable. Background setup is a pain. Reports don't translate to usable interfaces (like excel).

Review Source: Capterra

Mary from Medical Office

Specialty:  Podiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Fast, effective and hassel free!

Change your EHR to PrimeSuite!! You’ll love it!

Pros

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective. You will never change again!!!

Cons

We don’t have any disappointments or nothing negative to say about PrimeSuite or customer service. No issues.

Review Source

Bob from Women's Medical Associates of Nashville

Specialty:  Hospital

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

GREENWAY PRIME SUITE IS A GREAT EMR

Pros

PRIME SUITE IS A GREAT EMR FOR ANY PHYSICIAN PRACTICE ESPECIALLY AN OB/GYN AND/OR ORTHOPEDIC PRACTICE. VERY ROBUST AND I HAVE HAD NOTHING BUT GREAT EXPERIENCES WITH GREENWAY CUSTOMER SERVICE.

Cons

THE ONE ITEM THAT I HAVE EXPRESSED DISMAY ABOUT IS THE "REPORTS" AS THEY ARE STANDARD REPORTS OR YOU HAVE TO BUILD YOUR OWN WHICH IS CHALLENGING. THERE HAVE BEEN TIMES THAT GREENWAY HAD TO "DEVELOP" THE REPORT AND LOAD IT ONTON MY SITE.

Review Source

Samantha from Consultório particular

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great software

Pros

This is a good smart software. It is fast and efficient. It has a good logistics to manage a health center

Cons

The software is complicated to use. It can not be used under any platform. On some cellphones it updates slow

Review Source: Capterra

Greg from Allcarehealth

Specialty:  Multi-specialty

Number of employees:  11-50 employees

Ease-of-use

Functionality

April 2018

Reliable Software

Pros

Ease of use, Reporting Capabilities, Flexibility, Customizable. We have used the PrimeSuite EHR for over ten years and have been very happy.

Cons

"Bugs", Slowness in resolving issues. Sometimes, the "Hot Fixes" applied to resolve one issue causes more problems than it solves.

Review Source

Bruce from Focus Solutions

Specialty:  Other specialty

Number of employees:  11-50 employees

Ease-of-use

Functionality

April 2018

Great Company

Good product that can scale to support needs of mid size healthcare practice. Very customizable but not too overwhelming to support.

Pros

Amazing product support and ease of use. Great customer support. Many folks have been on that team supporting the product for a long time.

Cons

Somewhat out dated user interfaces and not able to turn on ad-hoc interfaces. Must go through vendor.

Review Source

Chuck from Focus solutions

Specialty:  Other specialty

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

User friendly and flexibile product

Pros

Clinical templates and flowsheet work well. They allow the practice the ability to customize to the physician.

Cons

Solid all around, but reporting assistance. More mips measures for more specialties. Helping with upcoming bundled payments.

Review Source

Displaying 1 - 20 of 192 reviews