Greenway Health Prime Suite


188 reviews(4.0/5)
188 reviews(4.0/5)

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

Supported Operating System(s):
Web browser (OS agnostic)

188 Reviews of Greenway Health Prime Suite

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  • Jordan from Sunland Home Care

    Specialty: Geriatric

    Number of employees: 11-50 employees

    September 2018

    Excellent Electronic Health Record Management!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very clean platform and user interface, simple and easy to work with! We have been using this for several months and are more than happy with our results!

    Cons

    It took quite a bit of time to shift our data into the system, however, that would occur with any platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kathi from Child & Adolescent Specialty Care of Dayton, Inc.

    Specialty: Pediatrics

    Number of employees: 11-50 employees

    September 2018

    Best EMR you will every use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Greenway Prime Suite has made our lives so much easier by offering a great EMR.

    Pros

    Prime Suite software makes it very easy to become a pro user in no time! It is easy to find your way around and the help guide answers any questions you may have. The Customer Community is excellent, you can participate in additional learning classes, and find answers to any problem area you are having without having to open a case, it can be fixed with a simple help guide.

    Cons

    I would like to be able to see the entire day of the schedule and all the providers on the screen at once.

    This review was submitted organically. No incentive was offered
    Review Source
  • Stephanie from Wellspring Family Medicine

    Specialty: Pediatrics

    Number of employees: 11-50 employees

    August 2018

    Straightforward product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Good product overall, could be better in functionality for pediatrics in particular

    Pros

    Coding suggestions for notes
    Inter office messaging system
    Orders entry
    Folders for documents (labs, notes, correspondence, etc)

    Cons

    Does not use metric system for vitals which is very inconvenient
    Growth charts are not very user friendly
    Orders tracking is difficult
    Scheduling isn’t very customizable (I.e. visit length options)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • luis from CASTILLO & TORRES MD PA

    Specialty: Family medicine

    Number of employees: 11-50 employees

    August 2018

    PRIME GREEN WAY.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I did use in the past practice fusion, nextgen, practice partner in the previous job before going in my on own I will rather use practice fusion again, I do have the view as a physician and owner of the practice.

    Pros

    The billing software works well, I found it difficult to find a claim that was not paid why ( all the information is there) you need to get used to finding it, it is not easy to see and find a thing quickly.

    Cons

    Very difficult for family medicine you need to expend a lot of time doing your set up otherwise paid a lot of money for training and still do your own work " Forget about free training" the free training is just for you to start using greenway, finding diagnosis is difficult it takes a lot of time, sending prescription also take time, you have to save everything before you move to the next step in your note otherwise you can lose the information, make sure your contract has everything you may need in the future otherwise they will charge you for even a smile in from of prime suite, the sale person will tell you everything is included make sure you take your time reading and getting everything in written ( e-prescribe free: not true for control medication you have to pay extra if not written in the initial contract, asking for update or more training it can take weeks even when you have to pay.

    This review was submitted organically. No incentive was offered
    Review Source
  • Carmel from Valley OB-Gyn Clinic

    Specialty: Ob Gyn / women's health

    Number of employees: 51-200 employees

    August 2018

    Prime Suite is a Robust EMR for Clinic Setting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are a lot of positive features and functions in Prime Suite. It is a stable, robust EMR platform that makes it easy to optimize and scale-up workflows across multiple sites. Our patient volume and charge capture has grown by 14.5% since going live 4 years ago. The Achilles heel of Greenway is poor inside sales.

    Pros

    Highly Customizable. Tailored for Ob-Gyn practice and workflows. Extensive market partners capable of plugging into the system to further tailor workflows.

    Cons

    They nickel and dime you for every little add-on feature and don't allow you to cancel or change features and licenses easily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Taylor from Family First Health

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    July 2018

    Obstetrics Nurse at outpatient facility

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The facesheet makes it easy to review a patient's entire health history, and it has predictive text for entering history.

    Cons

    The system is incredibly slow, constantly freezes, and you cannot view multiple things at once. When you go to look at a result or document, all other areas of the chart become unusable.

    This review was submitted organically. No incentive was offered
    Review Source
  • Barbara from Meadville OB/GYN Associates

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    June 2018

    An exceptional EHR that has grows with us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have to say that the customer service is beyond exceptional. My questions are answered in a timely manner and the support staff are always friendly and knowledgeable. We have been with Greenway for 12 years and love it!

    Pros

    What I like most about Greenway Prime Suite is that is always growing as our needs grow. It is comforting knowing that our software will be around and updated to meet our needs.

    Cons

    There is nothing negative that I can say about it. I have a hard time keeping up with the updates but that is a welcomed challenge.

    This review was submitted organically. No incentive was offered
    Review Source
  • kent from South Shelby Family Medicine,

    Specialty: Family medicine

    Number of employees: 2-10 employees

    June 2018

    It is not easy to fix a problem and understanding the contact person can be difficult

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to write a prescription and documenting a discussion with patient is easy. Not a lot of variability in the progress note or template.Very difficult to make a personalized template

    Cons

    The face page is easy to use, but finding labs and previous notes is not easy to proceed through in a timely manner

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Fabricio from Cooperativa Mixta Matasiete

    June 2018

    Using this software was a good experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use, and very practical compared to other software of this category. I liked your customer support.

    Cons

    There are few complaints about this software. One of it could be that it is something slow, it would be excellent to improve this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brice from Anchorage Pediatric Group LLC

    June 2018

    Daily use in a Pediatric Clinic of 9 Providers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cost is reasonable compared to several others out there. It isn't hard to navigate. Patient charts make sense. Includes billing, scheduling and charting all in one. Scheduling works really nicely (though always room for improvements) Reports are very customizable (if you know what you're doing). Customer service has had rocky periods, but is greatly improved from recent years presently.

    Cons

    It isn't the smoothest system ever - too many customizations per provider available. Workflow is clunky, but manageable. Background setup is a pain. Reports don't translate to usable interfaces (like excel).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mary from Medical Office

    Specialty: Podiatry

    Number of employees: 2-10 employees

    May 2018

    Fast, effective and hassel free!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Change your EHR to PrimeSuite!! You’ll love it!

    Pros

    PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective. You will never change again!!!

    Cons

    We don’t have any disappointments or nothing negative to say about PrimeSuite or customer service. No issues.

    This review was submitted organically. No incentive was offered
    Review Source
  • Bob from Women's Medical Associates of Nashville

    Specialty: Hospital

    Number of employees: 11-50 employees

    May 2018

    GREENWAY PRIME SUITE IS A GREAT EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PRIME SUITE IS A GREAT EMR FOR ANY PHYSICIAN PRACTICE ESPECIALLY AN OB/GYN AND/OR ORTHOPEDIC PRACTICE. VERY ROBUST AND I HAVE HAD NOTHING BUT GREAT EXPERIENCES WITH GREENWAY CUSTOMER SERVICE.

    Cons

    THE ONE ITEM THAT I HAVE EXPRESSED DISMAY ABOUT IS THE "REPORTS" AS THEY ARE STANDARD REPORTS OR YOU HAVE TO BUILD YOUR OWN WHICH IS CHALLENGING. THERE HAVE BEEN TIMES THAT GREENWAY HAD TO "DEVELOP" THE REPORT AND LOAD IT ONTON MY SITE.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Samantha from Consultório particular

    May 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a good smart software. It is fast and efficient. It has a good logistics to manage a health center

    Cons

    The software is complicated to use. It can not be used under any platform. On some cellphones it updates slow

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Greg from Allcarehealth

    Specialty: Multi-specialty

    Number of employees: 11-50 employees

    April 2018

    Reliable Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Ease of use, Reporting Capabilities, Flexibility, Customizable. We have used the PrimeSuite EHR for over ten years and have been very happy.

    Cons

    "Bugs", Slowness in resolving issues. Sometimes, the "Hot Fixes" applied to resolve one issue causes more problems than it solves.

    This review was submitted organically. No incentive was offered
    Review Source
  • Bruce from Focus Solutions

    Specialty: Other specialty

    Number of employees: 11-50 employees

    April 2018

    Great Company

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Good product that can scale to support needs of mid size healthcare practice. Very customizable but not too overwhelming to support.

    Pros

    Amazing product support and ease of use. Great customer support. Many folks have been on that team supporting the product for a long time.

    Cons

    Somewhat out dated user interfaces and not able to turn on ad-hoc interfaces. Must go through vendor.

    This review was submitted organically. No incentive was offered
    Review Source
  • Chuck from Focus solutions

    Specialty: Other specialty

    Number of employees: 11-50 employees

    April 2018

    User friendly and flexibile product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clinical templates and flowsheet work well. They allow the practice the ability to customize to the physician.

    Cons

    Solid all around, but reporting assistance. More mips measures for more specialties. Helping with upcoming bundled payments.

    This review was submitted organically. No incentive was offered
    Review Source
  • Seth from SSMG, Inc

    Specialty: Family medicine

    Number of employees: 11-50 employees

    April 2018

    Great product with good use both for EMR and Practice Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    EMR Is easy to use and has a lot of tutorials and help when needed. It provides a lot of customization.

    Cons

    A/R tracking is difficult to run reports on. Need to specify what your looking for and which code your trying to find.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shanitra from ENT and Voice Care of Atlanta

    Specialty: Otolaryngology (ENT)

    Number of employees: 11-50 employees

    March 2018

    What a Successful Product!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love this Product!!

    Pros

    This product is easy to use. It is very functional, with ease of collaboration. You definitely have a winner with this product.

    Cons

    The only con I has found is minimal issues once version updating occurs. If this issue can get addressed a little easier, there would be nothing holding this product back!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robert from Salud! for Women and Family

    Specialty: Family medicine

    Number of employees: 2-10 employees

    January 2018

    Greenway is an EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent product but the customer service did not seem to care because we were a smaller account.

    Pros

    It will bring you into the new world of healthcare and help you connect with other offices that you work.

    Cons

    The service is not very user friendly with smaller practices. Mainly for larger businesses or hospitals.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Darcy from Concierge Legal Group, PLLC

    Specialty: Other specialty

    Number of employees: 11-50 employees

    January 2018

    Cadillac of EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is the software if you have a higher volume practice. Top of the line.

    Pros

    Layer upon layer of functional interfacing capabilities, templates and orders tracking. From referral management to RCM this is a top shelf product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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