AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and business intelligence reporting that all work together to automate practice workflow.

Mobile users can work on the iPhone and iPad. The cloud platform enables anywhere access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and runs on nearly any device.

Integrated workflow automates the patient journey, starting with self-scheduling onsite or telemedicine appointments. Appointment reminders can be sent to patients via text or email. Insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Consent forms are sent through a patient portal and collected into the patient chart. Rooming helps manage patient flow. Charting and prescriptions can be done from anywhere. Charge capture occurs during the charting process without billing staff needing to copy or paste.

Scheduling details
Scheduling details

Scheduling details

EHR dashboard

EHR dashboard

Telemedicine

Telemedicine

Online scheduling

Online scheduling

Rooming

Rooming

iPad charting

iPad charting

Supported Operating System(s):

Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



472 Reviews of AdvancedMD

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 472 reviews

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Danica from Broussard Cataract and Eye Institute/Broussard Surgery Institute

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Advanced Md Billing

Pros

Entering, editing, and submitting claims is easy to do, a step by step guide assist you. Patient billing has ticker system which makes it easy to keep up with who is paying, making monthly payment arrangement payments, and who is not paying.

Cons

Some of the steps, while easy to get to, have some cumbersome spots, such as finding old claims submissions and having to look for reports of previous submissions.

Review Source: Capterra

Julius from The Chicago Institute for Psychoanalysis

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

AdvanceMD Review

Pros

As an accountant for an Institute that provides therapeutic services for the public, AdvanceMD serves as our subledger. The software provides a versatile platform that helps implement customizable features that cater to our specfic needs to ensure that all records are accounted and transparent. We are a satisfied user of this software.

Cons

The interface of the website portal offers a user-friendly experience; however, it does require time and effort to utilize all it's functions properly and with of ease, but that's a given. In other words, you only get what you put into it.

Review Source: Capterra

Doreen from DLH Consulting & Psychiatric Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very Disappointed

They will promise the moon and stars leaving you staring up at a black sky! I suggest you look elsewhere!

Pros

Instant eligibility checking, ability to access a patient’s medication history from insurance company with touch of a button, template customization is easy.

Cons

Too many different ways to do the same thing making it convoluted. Not at all user friendly or intuitive. Clunky. Hiccup after hiccup. Horrible mostly non existent tech support. Lots of errors and failed rx transmissions. Impossible to easily print a note or part of the chart! It doesn’t format to print without first creating what’s called a word merge template that coincides with each note template. Then you can create a document to print using this word merge option which pulls your note into a word doc. From there you need to edit spacing and copy and paste anything it failed to pull forward before you have a semi-professional note to print! Takes me at least an extra 20 minutes to do this! Ridiculous! Not to mention the price I was quoted and agreed to was half of what my average bill has been and they still, after 6 months have not been able to get billing set up with all my pay or sources!

Review Source: Capterra

Akram from Professional Training & Coaching

Specialty:  Dentistry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to use

Pros

The privacy and performance work very well I liked the design is comfortable with all uses and all people

Cons

I think you can be more secure cause using people data is not legal also maybe will be better if you develop a chat bot

Review Source

Emily from Cindy A. Shiro, D.O.,LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Using AdvancedMD

I started using this system almost 4 years ago and I've trained seveval new hires that were easily trained

Pros

I love this system as it is easy to use and train new staff.

Cons

It freezes sometimes, but thats with a lot of these softwares

Review Source: Capterra

C J from Aspire Therapeutic Solutions

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A little hectic but overall pleasant

The 1 on 1 training staff are VERY pleasant to speak with and helpful being very knowledgeable about the product and always willing to help.

Pros

It is extremely versatile with the different modules to be implemented which can make it very customizable to your needs. The system creates a steady and productive workflow.

Cons

While the modules are wide in use and availability it can get pretty costly to implement everything you may need/want. The workflow is steady and productive but it takes a lot of devoted time to get the system set up and customized the way you want it to create that workflow.

Review Source

Jesus from Dio Implant Philippines Inc

Specialty:  Dentistry

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Safe and effective billing software

Pros

* best part of using AdvanceMD is that you can set access limit among the employees
* billing program is very reliable

Cons

* the referral area still have a room for improvement, other than that, its really great

Review Source

Aparna from Jersey Medical Weight Loss Center

Specialty:  Internal medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Lack of accountability

Will not recommend it to anyone.

Pros

software/portal relatively easy to use. As long as you deal with the portal/software only you are safe. If you need any human help/assistance they show their true color.

Cons

Due to their lack of accountability and integrity, I was forced to terminate their service. The company does not show any regards for their customer. They completely went back on their agreement and thereby putting my practice in a great deal of stress and financial loss.

Review Source

Rachael from The Healing Center - Body, Mind, Spirit

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Thr right product for our needs

The folks who work for the software company are very knowledgeable about what our clinics need and how to best meet those needs.

Pros

It can do everything we need it to do to keep our new clinic on track, accountable, and transparent.

Cons

It is very expensive and for a new clinic the setup fee almost choked me; but if it continues to do what we need then the cost will be worth it.

Review Source

DOROTHY from The Family Foot Care Group

Specialty:  Podiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

STILL THE BEST

HAD IT TEN YEARS AND STILL USE IT

Pros

VERY EASY TO USE
GREAT FOR EAST COAST USERS BECAUSE THE SUPPORT IS AVAILABLE AFTER OUR OFFICE HOURS

Cons

PRICEY
EHR IS NOT FULLY INTEGRATED; IT IS INTERFACED;
THE LEAST LIKEABLE PART IS THE PRICE; THERE SHOULD BE MORE PAYMENT TIERS TO CHOOSE FROM

Review Source

Pam from Georgialina Physical Therapy

Specialty:  Physical therapy / rehab

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Billing Manager

The software works well with a multi office clinic.

Pros

The EHR side of the system is great for customization of Medical Documents. After testing several EHR systems, we were able to implement an EHR product that used the same work flow as a paper chart. The PM side of the product is great for scheduling and A/R workflow capabilities works well for our office staff.

Cons

The system has periods of slowness. The support team is not always as helpful as required to get an issue resolved.

Review Source

Stacey from St. Thomas Counseling Center

Specialty:  Substance abuse

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

works well for private practice

I run a small private practice and appreciate the support and flexibility with AMD. My billing is done through the system and works seamlessly. If I have a question, support is available and timely.

Pros

Billing is done for me, great customer support, easy to learn and use. Easily customization to your specific needs.

Cons

the monthly price can get costly at times, but still a good value for all the functions you receive.

Review Source

Sheila from Physical Therapy Center of Ocean Springs

Specialty:  Physical therapy / rehab

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Don't waste your time or money

Please save yourself the frustration; don't buy this product.

Pros

The program has a great deal of options for reporting; if you can find it! The clearinghouse option is our favorite thing because we are able to check claim statuses almost immediately, but the extremely poor quality service and hidden costs of the program detract from the good qualities in the program itself.

Cons

Customer service is non-existent. The daily calls and e-mails we received while considering this program should've been a warning to us, but instead, I thought we were getting a great service provider and product. We didn't get that at all. Instead, we got "self-serve" training, no responses to e-mails or calls with questions once we started the system, promises that were not kept, and a headache from making multiple attempts just to get basic tasks completed. We've been with the company 6 months and it's the worst business decision I've ever made. I feel as though I've let my company down because there HAS to be something better than this out there.

Review Source

Matthew from Arizona Medical & Injury

Specialty:  Pain management

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

Nothing Advanced about AdvancedMD

Move on. Sales tactics are more suitable at a used car lot. That deal that expires at the end of business hasn't changed in a year. Don't fall for it and demand a trial live. Save yourself the time this product has no value today.

Pros

Excellent help files though many are for previous version of product and need updating and in the end they are help for an inferior product.

Cons

There is no EHR. Don't be fooled by cartoon demos on video. Its actually just a word merge system build on Word 97 which you need to even update a template. It takes hours of tedious work on MS Word to move anything to a presentable format. Sales will tell you it does everything you need. Don't believe me or them, ask for a live trial and see for yourself. You wont get one, if they let anyone try it they would have no sales.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I love Advance Scheduling!

I love the referral/prior auth tracing, the fact that you can easily find the next open appointment time for a provider, you can easily track No Show and Late Cancelations, plus it has a report I can run to make sure I have billed for all of the visits on the schedule. I used to have to track that manually and that took hours. AMD Scheduler has saved me at least 15 hours per week! And that is just me, other staff in my office have saved time with that too. Think about it, how much would you pay just your biller for 15 hours per week on tracking that they could be spending on AR Follow up? That is money in your pocket.

Pros

I like most that it will track your prior auth/referral visits so you know when you need a new one. It has cut our denials down immensely and freed up at least 10 hours per week of having to manually track those visits.

Cons

The auth/referral tracker also includes "No Show" visits so the count of visits used is not 100% accurate. But at least it makes it so you end up getting a new auth a little sooner so not much harm done.

Review Source: Capterra

ron from NeuroZen Rehab Tech

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The product is good but there was a hill to climb to get it to work for us; it took longer than we were told orginally.

For the most part, you get what you put into it. The process is not simple and this program should only be chosen if you have experence in billing software. It is working better now but it has taken four months to get it to this point. I would only recommend this product to meical offices who have used other billing software program.

Pros

The product is designed well but it is a complicated product compared to others. The customer support is caring but they just cant fix everything quickly. They have a good platform for billing but the person billing needs to have some experience. We found that this program is fine for experienced offices.

Cons

The biggest challenge was working out all the bugs in the system. It did not go as quickly as the sales process indicated. We needed to stick with it to get this platform to work for us.

Review Source

Allison from C.U.E.

Specialty:  Speech therapy

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A great system but poor customer service

Pros

This system was engineered with great attention to detail, it is easy to use, and serves all the functions as intended

Cons

The customer service reps are hard to get a hold of, and are not friendly when answering questions.

Review Source

Kay from Off the Grid Women’s Health

Specialty:  Ob Gyn / women's health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Confusing, poorly represented by its vendors, time consuming data entry required. Not automated for patient data entry. And very little add-on has a price.

NOT for the solo or small practice. System is geared toward an already up and running clinic of the BigBox Medicine genre. Despite advertising stills, it is not optimized for Mac (a less vulnerable system for data breach). Despite advertising stills, AMD still does not allow patients to make their own appointments & do their own data entry.

Pros

One or two of the options allow the practice owner/mgr to see a particular patient’s appts, self-payments & insurance payments.

Cons

Requires an already trained, fully functional front office staff to do all data entry, requires constant oversight to reduce errors of data entry.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Powerful program with ability to capture and organize

Pros

Great for moderate to large size offices and clinics with sufficient training time and resources, staff to make utilizing the features possible.

Cons

Many features and choices/options can sometimes create a significant learning curve which can take extensive training time

Review Source: Capterra

Salina from Quick Care Clinic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Nice and easy billing software

fast efficient payment of claims

Pros

This software helps my company to bill effectively and efficiently with minimum mistakes. We receive our payments quickly.

Cons

I do not have cons based on my experience with this software. It helps us in our day to day operations

Review Source: Capterra

Displaying 1 - 20 of 472 reviews