AdvancedMD EHR Software


 

AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and business intelligence reporting that all work together to automate practice workflow.

Mobile users can work on the iPhone and iPad. The cloud platform enables anywhere access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and runs on nearly any device.

Integrated workflow automates the patient journey, starting with self-scheduling onsite or telemedicine appointments. Appointment reminders can be sent to patients via text or email. Insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Consent forms are sent through a patient portal and collected into the patient chart. Rooming helps manage patient flow. Charting and prescriptions can be done from anywhere. Charge capture occurs during the charting process without billing staff needing to copy or paste.

 

AdvancedMD - Scheduling details
 
  • AdvancedMD - Scheduling details
    Scheduling details
  • AdvancedMD - EHR dashboard
    EHR dashboard
  • AdvancedMD - Telemedicine
    Telemedicine
  • AdvancedMD - Online scheduling
    Online scheduling
  • AdvancedMD - Rooming
    Rooming
  • AdvancedMD - iPad charting
    iPad charting
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

308 Reviews of AdvancedMD

 

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Software Advice Reviews (234)
More Reviews (74)

Showing 1-20 of 234

Kevin from RVS
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

A Great System For all of your PM and EHR needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Customer support has fine tuned their training to allow for ease of learning and ease of use and continued use.

Cons

The ehr side of things may be a little to reliant on the build it yourself side of things, But once you know what you are doing it becomes like second nature.

 
 

Kendrick from Hope for Change
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Behavioral Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product have the ability of completing multiple functions in the healthcare facility. Also, we do not have to continue to use an outside billing company.

Cons

There is nothing bad about the system, overall, love the product. Going from paper charts to electronic will require an extensive training for employees.

 
 

Shilpi from Eye Doctor MD PC
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, able to connect to credit card processing, able to pull great reports monthly. Ability to run A/R reports and numerous other reports.

Cons

Billing service (separate fee from software) not excellent and not on time. Enrollment service also takes some time to set up

 
 

ERIKA from Compass Limb & Brace, LLC
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Not for us

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I think this software is fabulous in a setting different than ours. We are a DMEPOS provider and we were told that the price list would automatically update and after signing the contract found out that this wasn't the case. So we had to abandon the software. I otherwise think it would be a good software for other types of medical offices.

Pros

EHR seemed easy to use and we loved that it was customizable. The scheduler was dynamic and we liked the intake options.

Cons

They could not automatically upload/update the DMEPOS Medicare price list for us, so it was a deal killer.

 
 

Shaunna from Psychiatry Office
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Manager of office using Advanced Md for a year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The past year, while billing has been excellent with this system, our providers are continuing to complain about being unable to sign notes, send claims over for billing, the system will freeze out of nowhere, and Advanced never has a solution.

Pros

Billing is easy to use and understand, most of the time. The system itself is pretty to look at.....

Cons

Advanced md is very pricy and when we do have questions and problems we wait on hold for close to an hour before anyone answers, after they answer we are put on hold consistently and usually just receive a ticket number rather than an actual answer to our question.

 
 

Troy from Camden Medical CLinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

When it works correctly it is fine but when it doesn't support is impossible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Why can we not reach or get connected to anyone higher than a supervisor who generally just back up the support personnel instead of finding the issue

Pros

Reports are generally easy to find what I need , the system is user friendly for the most part but changes to or adding templates seems overly complicated

Cons

support is sketchy with most issues being blamed on our ISP even when we are having the same issue across multiple ISP providers , mistakes are sometimes hard to get corrected

 
 

Dan from Family Service Inc.
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

AdvancedMD user experience.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This product is much better than the previous software we were using.

Pros

The software is very user friendly and has videos to guide you with each software function. There is also good support if you have immediate questions.

Cons

It is at times a little slow in processing data and does not work as well with browsers like Google.

 
 

Pamela from Deerfield Medical Associates
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Awesome Company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can't say enough about AdvancedMD. The software, the staff, the users. Everyone helps one another. NEST is a great resource.

Pros

Ease of use. User friendly. Excellent help files and videos. Customer support. Easy to contact. Several ways to contact. If they don't know the answer they will find the answer. Always adding new software applications. AdvancedMD listens to what their customers want, then incorporate it into their software. The company is like a small family. They all know one another and they remember who you are. Very personable and knowledgeable about their product.

Cons

You can do so much with the template creation. It can be overwhelming. But they do have experts that will help you tweak what you have created.

 
 

Sabrina from Mind Spa
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Don't waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have no conception of customer service. Hold times are generally over an hour on the phone, and 20-30 min for the chat line.

Pros

They have a good billing system, it is easy to use, well organized, and has many reports that you are able to run.

Cons

As an EHR they have no clue what they are doing. The system is hard to use, is expensive, the patient portal is completely non-functional. They say they are meaningful use qualified but it is only to a very limited number of measures not relating to specialties. The cost is outrageous for the functionality you can get better bang for your buck elsewhere.

 
 

Chelsea from CFPC
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great program thus far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

How easy the system is to use and the great customer service. I also enjoyed the transition of our old billing system to this billing system, the implementation process was smooth and very informative.

Cons

We use this system to create the second half of our payroll reports for our individual providers and there isn't an actual report available that provides the information we need. We need to go to a larger report and custom design the report in excel to fit out needs.

 
 

Spencer from How Healthy Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Does not live up to the hype

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Shame on this company. Do not sign up with this company. They will take your money and never let out of your contract no matter how bad their software is.

Pros

Training was excellent. Nothing much else to say. Most Electronic billing software is very similar.

Cons

They are constantly upgrading their software which puts their system down for days. They have lots of software issues. It is not reliable. I submitted claims 3-4 mo ago which never got submitted to the anthem blue cross nor united healthcare. United healthcare has a 3mo deadline. I was wondering why I never got my reimbursement checks. It was because AdvancedMD never submitted them even though I completed the end of the day wizard. By the time I found out, it went beyond the 3mo deadline, and resubmitted them after. This cost me which made me not be able to pay bills on time costing me my practice. I am now in default all due to advancedmd's misleading software making you think everything is submitted when it it isn't. They have software issues that will cost you your practice. Also this is not for chiropractors, it is designed for MD's.

 
 

Amy from CFPC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Transition to AdvancedMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We made the transition from outsourced billing to in-house billing and with AdvancedMD the transition has been smooth! We are so glad we made the jump. We have saved money and have gained full control to see what sources are paying out and which are not.

Pros

The system is very user friendly. There are a lot of reports and screens, which can be overwhelming; however, with great customer service and implementation specialists designed to make your transition smooth, you realize how much you are really getting!

Cons

I really have not found any cons with this system yet and I am hoping I don't in the future. Overall great system!

 
 

Val from VWE, LLC
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great EMR with well-developed billing package

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The interface looks great, everything is easy to find, and it integrates easily with labs, SureScripts, etc. Dot phrases speed up note-writing.

Cons

The telemedicine component still needs a little work. Someone has to actively watch the scheduling screen to know when a patient arrives for an e-visit. Pricier than some of the competitors.

 
 

Dianna from Virginia Hand and Rehabilitation Services
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It is easy to do the work flow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far I enjoy the features of the software, just not the billing of claims!!!

Pros

Posting payments!! It is neat the way you can pull up the eob and hit the button and it puts in all the info for you with one click. Very time saving feature.

Cons

Right now, the having to submit claim on a daily bases, as too many claims especially for the paper claims. Money being wasted and spent.

 
 

Jeanine from Hunter Vision
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great first EHR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This was the first real EHR system our company used. We were a small business and went from Outlook to utilizing this system. Was a great first step into the EHR world. Easy to use. Basic templates.

Cons

Minimal options for customizing the schedule and templates. Basic platform. It works, but can definitely be improved upon.

 
 

Melissa from Frost Mental Healthcare
Specialty: Psychiatry & Psychology
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Excellent Implementation Team and Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the best software I have seen and used. I have reviewed and worked with 7 software companies.

Pros

The solid base of the platform, it is customizable and responsive. The learning curve is fairly easy and yet the depth of the software continues to add more value as you learn it.

Cons

The progress notes open in word documents, not inside the software. The scheduled drugs are not able to be scheduled into the future for the software to prompt for refills.

 
 

Rob from Dermatology Billing Associates
Specialty: Dermatology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Great relationship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We look forward to working with AMD and constantly striving towards excellence for our providers and their staff.

Pros

Our key account manager does a great job communicating with us and resolving issues as they arise. This translates into prompt communications with our billing clients and quick resolutions to problems. Our clients appreciate this, as do we.

Cons

Whenever we have issues, we do have the ability to suggest improvements to the system - which helps.

 
 

Anna from Resource Partners, LLC
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Mostly Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly.

Pros

I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training.
The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.

Cons

I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!

 
 

Peggy from Gulf Coast Vein and Laser Center
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

MIPS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I am very appreciative of the support staff but one in particular, Beth Linker. I can't tell you how helpful she has been to our company. She stayed on the phone in the past countless times until I understood all the changes and requirements for MACRA MIPs (which is a task in itself) and is available to me whenever is convenient for us. Thank you BETH!!

Pros

Advanced Support System and programs the continue to grow with our company. We like to new program to incorporate Advanced MD and Demand Force

Cons

The only thing we do not care for at this time but working to utilize it more each day is the new Legacy scheduler, we were use to the old way but will adapt to the program

 
 

Armando from Florida Pro Health Inc.
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Advanced MD is a great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support is amazing! Our Rep Tammy Svedin is incredible professional and is always there to help us (5 starts for her)

Pros

I like how it has improved over time and how it continue getting better and integrating with all needed aspects

Cons

The templates setup takes a lot of work, I suggest to have predefined fields that we can combine in one template. Also it is complicated to set up the word merge correctly

 
 
 
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Showing 1-20 of 74

Rhonda from Drs. Sherman, Stone and Spurney
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall we are very pleased with the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It save time and paper

Pros

Overall we like the features the software provides . Customer services is very knowledgeable
and friendly.



Cons

The computer is very slow sometime going from one field to the next and the wait time for customer support is long . Even when you ask for a call back it takes I while .

Source: Capterra
 

Susan from Universal Health Network

August 2017

August 2017

I am a fan of this software, easiest system I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That it is web based, it is user friendly, and I like the reporting capabilities. Whenever I call support they are friendly, easy to understand and extremely helpful.

Cons

I would like the software to be able to be able to merge duplicate patients. At times the system is slow or freezes. I would also like to be able to access multiple keys at the same time.

Source: Capterra
 

Joseph from Water Street West Integrative Medicine
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Intuitive and regularly innovating, comprehensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software revolutionizes healthcare documentation. You can't be without it. It's easy to learn, intuitive and expands to accommodate a wide variety of needs.

Pros

The Practice Manager and EHR are very broadly integrated, are very smooth and thoroughly comprehensive.

Cons

I have found it somewhat challenging to customize clinical templates , but there are many choices available.

Source: Capterra
 

Bob from Linda Woodson Dermatology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The system works well but is substantially more expensive than our previous system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is like all the others on the market but is actually a little less user friendly when changes are necessary to the template. easy to use in scheduling and billing and demographic entry

Pros

Quality is good. We have not had major issues with downtime. Sometimes it is hard to get support to quickly address a situation when it arises (don't give me a number and a promise to call back, give me someone to walk me through fixing something when I call)

Cons

Every time changes are made to the system (adding another provider's schedule), the monthly charge is substantial and frankly is too high. There should be a one-time fee to add another provider to the system because frankly the cost on your end is not that much to add an additional schedule to my system. Also in the ease of use critique above, when I need to change the hours a provider is working in a given day, it is not easy and your cust svc staff/programmers seem put out sometimes when changes are requested.

Source: Capterra
 

James from Gastrointestinal Associated Specialists PC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Probably a better product than the "free" EHR we were using.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vague question- compared to what?

Pros

Seems to have a lot of functionality- more than we are aware of. The ability to perform customization to our practice needs is very important.

Cons

The proper utilization of ALL the functionality is severely limited by the quality of the training provided with the initial purchase and set up. It seems that we have bought a product which is in a large part beyond our ability to utilize to its maximum performance.

Source: Capterra
 

Dee Dee from Highlander Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The customer service reps are always very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

pretty easy to use for the most part, ease of looking at schedules and colors to use in he schedule

Cons

I do not like that the doctor never stays with the same doctor as you are searching for appt .

Patient's do not like that the bills go to the insurance card member

Source: Capterra
 

Consuelo from North Dallas Eye Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall, the software works great when it works. There are glitches that slow down the flow of pts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to view a physician's entire weekly schedule at once and detailed information displayed on
carrier A/R reports.

Cons

Unresolved glitches, not able to pull up more than three patients, and users do not have the ability to run customized reports with personalized field options.

Source: Capterra
 

Darichelle from Dimmick Laughlin Dermatology, LLC

August 2017

August 2017

Frustrating, but works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great customer service, ease of posting payments, eligibility check, End of Day Wizard, custom reports,

Cons

Runs slow, freezes, reports are difficult to sort through, training is not helpful, RCM is awful, insurance can't be changed only termed if incorrect

Source: Capterra
 

Sarah from Northwest Eye Surgeons

August 2017

August 2017

I like the key accounts line. Its great to have a live person help me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting. There just about any imaginable report needed. I also am happy withthe key accounts line. Having a live person to help me in the moment is very valuable to me, rather than logging a ticket.

Cons

The advanced insight reporting.Its not intuitive to use for custom reports.
Aldo the auditing trail. I wish there was a feature that allowed me to see the activity on each account, but it may be Im not aware of it yet.

Source: Capterra
 

Jenna from Desert Valley Neurology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very easy to use, great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use with this software is great! It makes training new staff members very easy. It is also easy to check if Meaningful Use requirements are being met!

Cons

There are times when you are working on a task and then the program has to restart. It happens with no notice and the information is not saved. But on the plus side it only happens to a single user so it is nice that the whole office isn't down. Also, it starts right back up again so there is little time wasted.

Source: Capterra
 

Ray from Open Arms Healthcare Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very helpful and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to manage the office functions much more efficiently.

Pros

Responsive staff and navigational aspects of the system are useful. The Dashboard and benchmarking are what I like most.

Cons

Custom Reports and the inability to format reports in certain formats for certain programs. Some of the data needs to be changed from time to time and the export, formatting and pulling data hurts.

Source: Capterra
 

Teresa from ABM Billing Services & Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Working on AdvanceMD is pretty easy to use if you receive the correct training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You are able to enter the charges in different ways, You can have quite a few employees working on the system at the same time. If the Insurance are set up correctly and the procedures are set up, everything can run smoothly. You could run budgets with seeing where your money is.

Cons

The claim inspector not knowing why the claim has been held. It does not tell you what the errors are, it will state within the claim there are one or more errors but it does not state what are the errors. Some times when calling they can not answer the question quickly. With what the Doctors have to do with an EMR and they want the billing together. It has taken a long time for our EMR to reach out to a doctor that will be leaving cause the Doctor asked me what are EMR is like and I could not tell him. IF we are billing we should be able to see the EMR so we could inform our groups and get them on the system instead of losing a doctor. Which is what is happening to one of my big Groups. There is not communication between the Advance MD that uses your product and how it is better or what the changes are. Not everyone can go to the yearly meetings to see the products.

Source: Capterra
 

REBECCA from Alamance-ENT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Advanced MD is easy to learn. Not as intimidating as first feared.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

making scheduling easy.

Pros

I SCHEDULE SURGERY SO I LIKE HOW EFFICENT AND FAST SCHEDULING ACTUALLY IS. I can look up a patient in a fast effective way if they are calling regarding their surgery. I can reschedule them easily as well. I can see all the information I need quickly about a patient. Their demographics, insurance etc.

Cons

wHEN YOU OCCAINSINAL HAVE A BUG IN THE SYSTEM LET US KNOW ABOUT IT INSTEAD OF GETTING OUR IT DEPARTMENT INVOLVED FIRST.

Source: Capterra
 

Lorilynn from Advanced Billing Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It was a rough start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Workflow and consistency. I like that AMD works with other vendors to make the process easy and effective

Pros

The efficiency of productivity. I like the functionality and work flow. It's not that easy to understand at start, but with some consistency, best practices are developed.

Cons

Training, set up and start up. It's pretty instense to start up a new practice, way too many steps for EDI set up and customization. It would be nice if a development team would be able to hand hold during this process, the switch over from another product is time consuming and difficult already.

Source: Capterra
 

Natalie from Center for Healing Neurology
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Fantastic customer support. Easy to use. We're seeing very quick turn around in our reimbursements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Thorough training. Easy to learn and use. Insurance reimbursement turnaround has been very quick. Great customer service.

Cons

If a patient demographic or insurance update is made in our EMR (Practice Fusion) the updates are not transmitted over to AdvancedMD. Only our original entries transfer.

Source: Capterra
 

Bryan from Moxie Healthcare Solutions LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I am very impressed with AdvancedMD. They have thought of almost everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency and a more intelligent workflow.

Pros

The workflow makes a lot of sense. As a mid-sized billing service, I love the CBO Option. This allows us to work across all of our clients' databases at once, without having to log in-and-out of individual databases. This has greatly improved our efficiency! I also love the fact that AdvancedMD reviews our claims before they go out the door using professional claims review software. This software anticipates any potential coding issues or other problems on the claim before they even go to the clearinghouse. This helps us reduce our denial rate. The denials module is great - it has streamlined our denials management process in that we no longer work from paper. We now work from intelligently-created queues. This is another HUGE time saver. The Collections Lists for working Accounts Receivable is also well thought-out. We used to have to run paper reports in our old system to work Accounts Receivable. We now create work lists for our collections team and assign various payers to these work lists. This not only helps our collectors work A/R more efficiently, but it helps our supervisors manage the A/R queues better. Lastly, I love the Statement Module for patient statements. It is so easy and effortless to do patient collections now. AdvancedMD can even be set up to write off accounts that need to go to the Collection Agency automatically, and prepare a file that can easily be transmitted to our third-party collection agency. Great software!

Cons

As a cloud-based product, it can be a little slow occasionally, but not excessively slow. There are a couple of other small things I wish the software did differently, but I has certainly has exceeded my expectations.

Source: Capterra
 

Cynthia from Family Foot Care
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good cloud based practice management system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloud based.

Pros

Cloud based so feels more secure and I can access from multiple offices. Chat support very good. Phone support sometimes is /sometimes not so go with chat.

Cons

Some aspects are cumbersome and could be better done but overall gets the job done. Works best with Internet Explorer- not our preferred browser. Not as user friendly as our EHR.

Source: Capterra
 

Gena from stronghold counseling
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Primarily positive although recently there has been very slow response time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of being able to schedule, send claims, get answers. I am impressed with almost all of the representatives I talk to. Your software is expensive but the savings and efficiency has been worth it.

Cons

Right now there seems to be some response time issues. I have noticed it since adding the new scheduler format and am hoping it is just issues that will soon be fixed. The wait time can be extremely long and using the actual wait list often locks up the system completely.

Source: Capterra
 

MaryEllen from Eye Care NorthWest

July 2017

July 2017

I am completely a new-beeeee!! It has been a short learning curve type of system -

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Most of it makes sense in a synopsis = I have not been a computer user overall and to actually begin with this system on a daily basis was a definite concern to me ,sleepless nights, that kind of thing. However, there was nothing to be concerned with. Its too easy!

Cons

Little to least like because it is well thought out. The questions can easily be answered by the tech support or our billing service. They interface with us and I can go directly to them if I get confused on any new topics. I have had difficulty with tech support realizing I am a contact person for our office, they seem to not have that on file although I have had our billing service address listing me numerous times and if any complaint - the tech support level one tries hard to address questions but it did take me far too many times w/level one techs to finally send me to have a repeated issue resolved by a higher tech dept. in your system.

Source: Capterra
 

Rivky from MBH

July 2017

July 2017

Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software offers many wonderful and convenient features creating a pleasant experience when working with it.

Cons

Nothing about the software is to be disliked, however as to AdvancedMD in general, the queue at the call center is quiet long.

Source: Capterra
 
 
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