AdvancedMD EHR Software


 

AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and business intelligence reporting that all work together to automate practice workflow.

Mobile users can work on the iPhone and iPad. The cloud platform enables anywhere access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and runs on nearly any device.

Integrated workflow automates the patient journey, starting with self-scheduling onsite or telemedicine appointments. Appointment reminders can be sent to patients via text or email. Insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Consent forms are sent through a patient portal and collected into the patient chart. Rooming helps manage patient flow. Charting and prescriptions can be done from anywhere. Charge capture occurs during the charting process without billing staff needing to copy or paste.

 

AdvancedMD - Scheduling details
 
  • AdvancedMD - Scheduling details
    Scheduling details
  • AdvancedMD - EHR dashboard
    EHR dashboard
  • AdvancedMD - Telemedicine
    Telemedicine
  • AdvancedMD - Online scheduling
    Online scheduling
  • AdvancedMD - Rooming
    Rooming
  • AdvancedMD - iPad charting
    iPad charting
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

407 Reviews of AdvancedMD

 

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Software Advice Reviews (282)
More Reviews (125)

Showing 1-20 of 282

Rebecca from SW PM&R
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Terrible Customer Service - dont waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If I could have cancelled my subscription, I would have. It was a total waste of my clinic money and time. You can purchase just about any billing software. It will all do the same thing. Its the customer service and training and support that you need to keep your practice running. I started with Advanced MD over 6 months ago and will not renew my subscription. I would not recommend this software company to any private practice physician or independent biller if you are just starting off. It makes me sad to say that it was a complete waste of time and money.

Pros

It works like any other billing service. OK for both inpatient and outpatient billing. Easy to access from anywhere.

Cons

Terrible customer service. It took Advanced MD over 4 weeks to start implementation so you are going to pay for 1-2 months of service that you can't use. They have multiple "direct lines" on emails from their representatives that don't go to any voicemail. They have poor follow-through on multiple levels with the exception of the sales team (who are really fantastic). I spoke with 5 different implementation team members and still could not get them to start my office key or configuration. Maybe its a ploy to get more money out of you.

Review Source
 
 

susn from The Pain Management Group
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Poorly written program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support generally easy to reach and very nice. Unfortunately, they frequently cannot help.

Pros

Schedule relatively easy to use. It seemed easy to use and learn. Has an embedded credit card processor which saves steps but is expensive.

Cons

Cannot edit any payment entries. It voids the transaction and you have to re-enter it. Reports are inadequate without having to purchase a specialized program so that you can create your own reports. . Does not have a clear to read report for only patient payments for year end reports for patients. . Does not show how a patient payment was paid or the payment date or check number if a check.. Does not total the payments so that patient's can match up their payments. We do liability cases and workers comp and we can not easily print CMS forms, or reports. The transaction detail reports do not list the payer and do not break down payments or write offs by insurance carriers. It is listed in a lump sum only.

Review Source
 
 

Judy from East Carolina Retina Consultants
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Horrible Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have MDI for our EMR and Advanced MD for our scheduling and billing. They don't communicate with each other and when updates are done claim do not go out. Their customer service is the worst of any vendor I have worked with over the years. Stay away from this company until they can get their act together.

Pros

Very hard to find one. Reports are not bad, but not great either. They should flow seamlessly with MDI, which they do not.

Cons

Customer Support is horrible. They always blame someone else for the problems your having with their software. They Contract with relay health which you cant talk to but expect you to call the insurance carriers EDI department to get a problem fixed. The price we pay for the service we get is way too high. Look around before buying this software.

Review Source
 
 

Michelle from Pomarri Detox and Counseling Center
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Awesome Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

LOVE....LOVE....LOVE!! Amy was great and knoweledgable. She answered every question we through her way!! We are on to registering our company.

Pros

It is so easy to use and has more features than you could ever dream.
I love that everything can be electronic.

Cons

None... I just can't think of one. We absolutely loved the program and our sales rep. She answered every question we through her way!! We are on to registering our company.

Review Source
 
 

Kattie from Managed Care Center/ Jackson Hewitt
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Very Functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user friendly

Pros

It is easy to navigate, and I had no problems getting through to customer service when I had a question.

Cons

It is more expensive than the company that I work for can afford, but if we could have I have a feeling that things would have gone very smoothly!

Review Source
 
 

Harlan from Acacia Psychological Corporation
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Not ready for mental health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get.

Pros

- Great billing platform with many ways to keep track of claims and payments
- We're able to manage 3 locations with a single system
- The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work.
- Templates can be customized

Cons

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session.
- There is no easy way to track missing notes other than going session by session for each chart
- The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key.
- Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage.
- Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team.
- Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Decent for a dental sleep medicine practice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was very user friendly and had some good features. I liked the reminder selection for calling patients.

Cons

Advanced MD is easy to use but missing a lot of handy features. Our office used it for dental sleep medicine and it worked but definitely wish there were more features.

Review Source
 
 

John from Colorado Rehab
Specialty: Physical medicine / physiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overly complex compared to other EHRs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For smaller practices and family based PCPs, AdvancedMD can be a great fit but for those larger organizations, some of the tracking, reporting, and customization features will limit the usefulness of this EHR.

Pros

Screen layout is easy to understand and color coding helps with pt creation/checkin process.
AdvanceMD steps you through the checking process and can help track the pt during entire office visit

Cons

Manipulating appointments and performing follow ups is cumbersome
Ability to create and track multiple Docs at multiple locations is not possible, especially when Docs travel schedules changes month to month
Reporting ability lags behind other top players
Updates and customizations are difficult with cloud based EHR.

Review Source
 
 

Pam from Georgialina Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Have used this product since 2012. Recent upgrades and technical assistant have greatly improved the recent issues we were having.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of the system. The collection system really works well. Looking at possibly using the EHR system along with the PM.

Cons

The cost is somewhat high. We had some serious system issues for about a year. After quite a bit of consistently calling support, I was able to get assistance and most of the system issues have been resolved.

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

SOME UPDATES ON THE PROGRAM WOULD BE HELPFUL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GREAT CUSTOMER SERVICE. FRIENDLY AND REALLY ATTEMPT TO HELP BUT IT DOES TAKE SOME TIME FOR THEM TO FIGURE IT OUT. PROGRAM ITSELF IS GOOD, EASY TO USE, FAST TRAINING AND SIMPLE.

Cons

REALLY EXPENSIVE PROGRAM. MY COMPANY QUICKLY FOUND ANOTHER PROGRAM LESS EXPENSIVE AND BETTER FEATURES.

Review Source
 
 

Andrew from AMD,MD
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

You don't always get what you pay for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

STAY AWAY!!! You have been warned.

Pros

Um..a few training videos are nice. However there's an over reliance on them. They sound great on the front end and are skilled in the deceptive marketing of their product.

Cons

If you are a physician exploring different options for your EHR and billing, let me do you a favor and strongly discourage you from spending any time looking at this company. They are unprofessional, and over-priced. Their cost is outrageous for the services received and are likely to cost you even more due to the software and inability to support their clients properly. There is a tremendous disconnect between what comes out of their marketers mouth and what you will see with implementation. My level of dissatisfaction with their product and their service can not be overstated.

Review Source
 
 

Riaz from Valley kidz clinic
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Do not rrecommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Templates are good. there is not much good to talk about. Any thing good is neutralized by amount of problems.

Cons

I am a physician that keep loosing my nosed when my medical assistant or front office go in to chart at same time save the chart before me. It also happens when some scans a documents and faxes a prescription on my behalf.
I have the RCM contract. EHR is Ok to use.. But they have multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses.
Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medicaid clients for unpaid balances but still they keep mailing them statements. It is more than a year and they continue to bill my Medicaid patients.
Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from advanced. You have to open a case with concerns that there is no claim on file with insurance and it already past filing dead line. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied and you lost your money.
They also do not apply payment correctly and you request them to fix the errors , they will not respond.
AdvancedMd does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.

Review Source
 
 

Lois from A New Start
Specialty: Substance abuse
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

We have been very pleased with this as our first EHR and PM program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a very good software program and the support has been adequate for our needs.

Pros

The ability to customize the note template to our clinic specifications. We also like the variety of reports that can be obtained from the data. The tutorials are an excellent source for learning and using the features of the system.

Cons

The cost associated for each feature adds up to a substantial amount each month. There are some very great features but it certainly adds to the monthly expense.

Review Source
 
 

Linda from Wilson Pediatrics
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Advanced MD review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's a user friendly practice management system. I like many of the features compared to other practice manage systems we have had. There are so many reports and their claim scrubbing module is nice. The patient scheduler is easy to read and re-schedule patients.

Cons

The system lags quite frequently and can be slow. The patient portal needs improvement. I would like a system where when you do your own billing, you can easily email all the patients that have a balance with an e-statement. The patient should be able to pay their balance on the patient portal.

Review Source
 
 

Deborah from South Denver Spine
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Needs better software engineers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Steer clear of this one.

Pros

Patient entry is straightforward. Customer service does try to help when you finally get a representative. Many of their representatives are not knowledgeable but they definitely try to help.

Cons

Too many to list, I do not think anybody who wants to succeed with an EMR system should go with this product. Reporting side is horrible!! Must swing back and forth between Internet Explorer and Chrome because if you have Advanced insight it does not work in Chrome. Too many clicks, too many bugs or glitches and no support at all for MIP/MACRA. This was not designed by physicians for physicians.

Review Source
 
 

Gary from Whole Life Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

expensive, geared toward Primary Healthcare not Behavioral Healthcare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I should have started with a less expensive record and upgraded when I had a client caseload already in place.

Pros

It will be a good record when I have clients and add all the extra products. Better navigation than Ipitomax or Netsmart.

Cons

Too expensive, I thought that I was buying the "add on products". The training webinars are geared for convenience of the trainers not the customers.

Review Source
 
 

Pamela from DMA
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

AMAZING. THE CONCIERGE OF MEDICAL SOFTWARE.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like everything about the product. But what I like most is how they listen to their customers. Us. They take our ideas and wants and make them reality. They have us meet with their engineers and designers to show them what we like and what we need. They take our ideas and incorporate them into the software. Then come back. Show us what they have done with our ideas. Then make them a reality. They listen then produce. Always giving us things to make our lives easier. A clinician is the person that should be designing the medical software. Everyone wants better and bigger. That’s what you get with ADVANCEDMD. You can’t go wrong with them.

Cons

I don’t know if this is really are any cons but ADVANCEDMD offers hundreds of templates. It’s hard to know what to choose if you haven’t used an EHR before. You can customize the templates to your liking once you know what will work best for your practice.

Review Source
 
 

Jenah from Southeast Psychology
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Great product, but limited on cost-effective options for smaller practices.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really liked most of the features of this software. It was user-friendly, had excellent claims turnaround data and a lot of patient-interactive options.

Cons

I did not like that there was not a way for a single-provider group to adjust the price point. While the product was reasonable priced, it was still too expensive for one provider. It would be nice to have a lower starting option for providers that are new to private practice.

Review Source
 
 

Eric from BCK Primecare
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

The most horrible experince you could have

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Cons

It has been a nightmare to work with this people. To all who want to listen.. be very clear with them about the agreement cancelation. Especially with the sellers. They will promise two months of implemental phase for free but it is going to take more than that and you will finish paying for a service you are not receiving. That happened to me and they started charging me. When I tried to cancel the contract nobody answered. So they continue charging our account. After a lot of conversation, they offered to credit my account if I continue with them which for me it was a big "bribe" Of course at this point I was not waiting for a piece of honesty from this people. We are going to be sent to collection for a 'delinquent" balance charged for a service that we didn't receive. BE CAREFUL this could be your story too.

Review Source
 
 

poonam from Duggal Poonam MD
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

too soon to review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

too soon to say much , havent been fully functional yet , but seems will work well

Pros

seems will work as partners well with existing EHR, seems needs at least 6 weeks after sign up to get somewhere , but hopeful to get positive outcomes looks like . with time like in 3 months , will know more

Cons

not the cheapest. but like it that it will integrate with existing EHR , taking long to get thru process

Review Source
 
 
 
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Showing 1-20 of 125

Adnan from iRCM, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

AdvancedMD is a cohesive software suite. It is good system for you to consider for full PM/EHR.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not to disclose right now.

Pros

It is easy to navigate and use. This billing platform will able to keep track of your all transactions. Overall system has a lot of capability and some features are too good. There is lot of additional functionality that can be used accordingly. Their customer support is responsive and had no problem to contact customer service. Representatives are trying to help you but it does take some time to figure out it. Lot of things I have to mention that is good which is actually part of any billing software.

Cons

Really expensive program. Some training videos are nice and also their training hours hours are not enough to understand the functionalities. Also their representative are limited to provide comprehensive training of each feature/module. Additonal pricing of each add on modules. Some reports are good but need to provide featured report.

Review Source: Capterra
 

Kimberly from CMHC

April 2018

April 2018

Bad experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used AMD at a community counseling agency and thought it would be wise to use it for my private practice. I was wrong.

Cons

Difficult to use, no customer support, I would call or email with a question and would not hear back for a week. I was sold the product under false pretense and when I began to receive my monthly invoice it was much more than I expected. When I did speak to customer support they were short, not helpful. I was required to submit notice 10 days prior to end of month to cancel contract. I emailed my contact multiple times asking where I should send the email and never heard back. I attempted to log on the beginning of this month and my account has been disabled with no notice, no response from anyone in customer service. For a small practice, stay far away from this product. Far far away.

Review Source: Capterra
 

Kara from Scovel Psychological and Counseling Services

March 2018

March 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, Good graphics, simple to learn, Almost mistake proof. This software runs very smoothly.

Review Source: Capterra
 

Diana from Youth & Family Counseling Service
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Easy to use, customer support always helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Have no issues with this software, but if I do customer service is quick to help. Easy software to use. Set-up seems like a lot in the beginning, but once you actually use it everyday, you can see why the set-up process is the way it is.

Review Source: Capterra
 

Amanda from Newton Medical Consulting Inc

March 2018

March 2018

We have a great partnership spanning over 8 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love the fact that everything is integrated into Practice Management. We don't have to use a bunch of other programs or separate clearinghouses.

Cons

Some of the reporting features confuse our clients. It would be helpful to have more reports that are sorted by deposit date.

Review Source: Capterra
 

Linh from Lincoln Nephrology and Hypertension
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I have good experience with AdvancedMD.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

N/A

Pros

What I do like most about this software is easy to use with the video training and friendly customers service that makes it easier to navigate around.

Cons

What I really dislike about this software is windows, they are very small with big screen that we have now a day this feature need to be improve soon.

Review Source: Capterra
 

Marie from North Shore Myofascial Physical Therapy P.C. dba Blackmount Physical Therapy
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

The training was well worth it and there are many resources available to further learning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am alone in my office. This software insures that I get all my visits billed out on time and I am immediately aware of any corrections that need to be made before they become a problem. You do need to utilize the webinars and pay attention, taking good notes. Just like anything worthwhile, you must put your best effort into it. It is, however, TOTALLY worth it in the time and money you save.

Pros

It was more complete and foolproof than my other EMR. I never forget a step closing out my day now and never miss billing an appointment.

Review Source: Capterra
 

Cara from Yolo Family Service Agency

March 2018

March 2018

I use the PM daily and really like AMD Insight

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With AMD Insight, I can create and change reports as needed depending on the funding source, location, or by therapist.

Cons

Pricing and the price changing is not the easiest thing for us since we are a nonprofit and every penny is needed.

Review Source: Capterra
 

Richard from Acacia Psychological Corporation
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

The billing application can be improve .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Electronic billing, patient tracking and enforce HIPAA regulations.

Pros

The AMD Dashboard is my most favorite because I can see the health of our company every month. I also like the accounts receivable information in the dashboard that shows how much amount we are expecting to be billed.

Cons

The insurance information sometimes does not flow into AMD when we used the "check eligibility" functionality. We should be given the flexibility to design our own filter(s) in AMD as it relates to our own business reporting requirements.

Review Source: Capterra
 

Linda from The Eye Specialists ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overall the system is user friendly and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Some benefits include being able to see all previous visits, be connected to the pharmacies, print prescriptions from patient's EHR.

Pros

The ability to add templates and create them to our specialty. Really appreciate the ability to connect with pharmacies and pull the patient's medication history.

Cons

The software is extremely slow on most days. The patient receipt is very confusing looking. The payment line is above the charge line and does not even print the patient address, city and zip on it. There are so many steps to just print a receipt as well.

Review Source: Capterra
 

JIll from Southern Ohio Medical, Inc

March 2018

March 2018

I work on TONS of charges for a particular Doctor. I like the fact that I can finish in seconds!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that I can do what I need to do quickly and everything is right there. No hunting for information to bill, it's very easy

Cons

I don't like that I have to go into a different area to change the Doctor on a claim. I wish there was a way to get rid of the different pages when charges are done.

Review Source: Capterra
 

Rhonda from DRS. Sherman, Spurney and Stone

February 2018

February 2018

Great

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software is user friendly and self explanatory . The video training sessions are very helpful.

Cons

The wait time for support is long . If you request someone to call you back it might take a few days.

Review Source: Capterra
 

JENNIFER from Frink Bartusch Chiropractic

February 2018

February 2018

Renders me useless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is an all in one program that encompasses 4 different programs our office is currently using.

Cons

While it has highly convenient features, it is costly in that you pay per encounter versus paying one lump sum for the program.

Review Source: Capterra
 

Shannon from Plexus Health Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Decent system for a small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is pretty straight forward and easy to use. The basic billing features (submitting claims, posting payments) are easy to do. The collections module is helpful and the authorization tracking is pretty nice.

Cons

We find that they do not have upgrades very often and do not take customer comments and suggestions into consideration very often. For being a web based system it is not the easiest to set up due to Active X controls and certain browser setting requirements. Reporting is lacking, even in basic data, unless you purchase their pricey reporting module.

Review Source: Capterra
 

Nichole from MD Commerce

February 2018

February 2018

Worked with AdvancedMD at my last job and it was probably one of the worst programs I've worked on.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pro's was it was easy to understand but way to simple a cheap for anything that my providers were actually looking for.

Cons

No customization on the reports. I worked with Mercury Medical and got the best over and went to the worst with this program. Everything was sorry we can't do that or that's not available. Especially with anesthesia billing.

Review Source: Capterra
 


January 2018

January 2018

AdvancedMD is an integral software in our practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best feature for me personally is the ability to work on my iPhone and iPad. I am extremely busy and not always able to sit at my desktop to work so this feature is crucial for me.

Cons

It was a bit difficult to learn how to customize templates the way I prefer but once you get the hang of it, it's fairly easy to work with.

Review Source: Capterra
 

Kaja from Shifa Health
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I have had great success in using this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the electronic billing options, 835s, Collection Module, and denial tracker. The claim scrubber is very helpful too.

Cons

I would like to run a report by CPT, Modifier, or adjustment code and we cannot do that without purchasing a separate package.

Review Source: Capterra
 

Fred from Spine and Sport Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Adequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

integrated with Electronic Medical Record

Pros

my biller likes the program and some of its features , as a provider, we have not had any problems with billing relay to our EMR program

Cons

integrating w/ my EMR ; it took us some time to synch the 2 programs . Reports were difficult at first until customer service walked our biller through the procedure .

Review Source: Capterra
 

Tracey from Best Care Wellness Center
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Every time I've called Customer Service - I've gotten exceptional, prompt & professional service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to know exactly what's happening with our claims.

Pros

I find the software to be comprehensive and generally easy to use. I like the favorites capability for frequently used reports. The more I use it - the more I find it can do.

Cons

It's not always easy to find information on what I need it to do - which is where the exceptional Customer Service representatives come in. They're able to resolve any/every issue I have/had.

Review Source: Capterra
 

Lindsay from Bennett Orthopedics & Sportsmedicine

January 2018

January 2018

Best of several EMR systems I've used in my career

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

intuitive layout, software reflects knowledge of actual workflows, cloud-based , best set of ready-to-use reports I've encountered. It does not require a separate IT specialist systems administrator to keep it going.

Cons

occasionally I have to hold for a while waiting for a rep on the phone, but the reps are very knowledgeable and understand our business and are able to remote in and help, which is great.

Review Source: Capterra
 
 
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