AdvancedMD EHR Software


 

AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and business intelligence reporting that all work together to automate practice workflow.

Mobile users can work on the iPhone and iPad. The cloud platform enables anywhere access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and runs on nearly any device.

Integrated workflow automates the patient journey, starting with self-scheduling onsite or telemedicine appointments. Appointment reminders can be sent to patients via text or email. Insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Consent forms are sent through a patient portal and collected into the patient chart. Rooming helps manage patient flow. Charting and prescriptions can be done from anywhere. Charge capture occurs during the charting process without billing staff needing to copy or paste.

 

AdvancedMD - Scheduling details
 
  • AdvancedMD - Scheduling details
    Scheduling details
  • AdvancedMD - EHR dashboard
    EHR dashboard
  • AdvancedMD - Telemedicine
    Telemedicine
  • AdvancedMD - Online scheduling
    Online scheduling
  • AdvancedMD - Rooming
    Rooming
  • AdvancedMD - iPad charting
    iPad charting
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

336 Reviews of AdvancedMD

 

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Software Advice Reviews (243)
More Reviews (93)

Showing 1-20 of 243

Rena from Holistic Recovery for Mothers/New Phoebe House Association
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Awesome Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love that it allows us to build our own templates to fit our practice. We are a co-occurring Mental Health and SUD program, thus we needed customizable documents and templates.
The schedule function is great as well. We can set appointments with color coordination, multi-person groups, and easily move appointments.

Cons

Not a lot of templates for us to use with our SUD program (but we created them!)
Hard to learn all the features of the software as there are so many.

Review Source
 
 

Kamin from Premium Laser Ophthalmology
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

an effective software that is compatible to our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are an ophthalmologist office and has been working with Advancedmd for over 10 years, that speaks for itself.

Pros

Great customer service, this is a product that we have been using for over 10 years, and find that using Advancedmd has made the work flow efficient

Cons

there is a new scheduler, however it still takes you to the old system when you edit the patient demographics, I know that it has better layout, but like anything else, we have to get used to the changes.

Review Source
 
 

Erick from DFW Pain and Injury Centers
Specialty: Chiropractic
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Great Software, on the high end

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used it in our practice for almost 2 years. Its easy to use, but pricing was the main concern.

Pros

Customer Service is fantastic, they have multiple reps at all times to help you. Also, there is an easy way to get instructional videos on whatever page you are on that will guide you through everything.
Very complete in the PM and EHR.

Cons

The main thing is pricing. I found different companies that have similar features for a lot less money.

Review Source
 
 

Jake from USBChiro
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

If it's in your price range... the search ends here.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over the past year I have tried four different systems and looked at what i feel to be everything. This is not a perfect system but it is as close as I could get.

Pros

The customization features are where this shines. I run and alternative clinic focusing on major neurological disorders... needless to say i don't fit standard billing and patient flow. The hot key functions are lightning quick, the reports and incredibly simple to use and reproducible. The patient portal is not unique to AdvancedMD but is is simple and very useful it you actually put in the little bit of time to get in just how you want it. Oh, one the most important aspects... customer service... well above average.

Cons

The debate of cloud vs server based has good arguments on both sides. I am partial to a cloud based system. That being said... even being in a medical suite with the areas best internet service we have had a few days of bad connection and that means... sitting duck.

Review Source
 
 

Brede from designer and manufacturer
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Support is terrable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are small and have no internal software support function, think long and hard about using Advanced MD.

Pros

It is a easy to use software, it is a cloud based software, it is easily accessible on line from anywhere.

Cons

Support is horrible. Can barley get ahold of any one then when you do they do not have a solution. send a help ticket wait days or longer. Send an email with a specific question no response.

Review Source
 
 

Greg from Maryland Helathcare PC
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The software is excellent but the support is a nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For everything they will promise, pls have it in writing or else one department says verbal and no way of verifying although there is an email stating for same reason. I will never recommend this company.

Pros

software is excellent, it is interfaced with my electronic medical record so no paperwork but Kareo and other EMR are interfaced as well

Cons

support - each department is very disconnected and support is a nightmare. One department promised something and the next department has no clue whats going on and its up to you to prove everything again

Review Source
 
 

Amber from Southern Bridge Inc.
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Lots of features and user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

We used Therapynotes prior to AdvancedMD and it was a drastic change for the better. AdvancedMD is everything and does everything that I wanted in a software program! So glad we switched!

Pros

The ability to click on one button to check insurance eligibility is amazing! It saves us a lot of time and money! The customer support is great! I could go on and on because there are so many great things about this software!

Cons

The scheduling could be a little more user friendly. However, you can customize it in many different ways to whatever works best for you.

Review Source
 
 

Michele from The UP Foundation
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Was quite impressed with your system!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Can alleviate a lot of time consuming issues in an office environment. It's like a secretary having her own personal secretary!

Cons

The price. It's is expensive for a small business just starting out. Too bad you can't charge a business at different levels.

Review Source
 
 

Ashley from Coastal Carolina Surgical Associates, PA
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

AdvancedMD Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly. Lots of useful functions. Reporting is very good and there are ways to customize your reports.

Cons

Customer Service isn't very good. Most of time time, you feel like you know more about the product than the reps do.

Review Source
 
 

Geneth from Cumberland Home Doctors
Specialty: Internal medicine
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

e-claim nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. progress notes section can be totally designed from scratch
2. When you finally get a good support staff they are helpful

Cons

1. Unable to bill home health re-certifications because system does not allow entry of agency provider numbers
2. Using the system for 9 months and still have not been paid on any claims filed electronically. Only paid on paper claims I printed and submitted myself by snail mail.
3. AdvancedMD entry of information in insurance and provider data base files (master files) was inaccurate and has caused a large number of problem and even paper claim rejections.
4. Takes 30-40 minutes to enter information for a patient encounter, 60 minutes or more for a new patient.
5. Looking for a new system
6. On phone line for hours in que waiting for support, after months of claims billing problems finally got an assigned support person, very nice hope things get work out!

Review Source
 
 

Robin from South Sound Women's Center
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Decent PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good interface with our EHR and credit card payment company. Detailed scheduling and decent array of available reports. Relatively easy to use but templates must be manually entered annually, they cannot be copied for replication.

Cons

To build custom data reports requires a subscription to expensive Advanced Insight. You cannot subscribe to just one provider either; it must be for all. Customer service not very responsive unless you use chat. Roll out of new schedule did not come with instructions ahead of time so we were struggling to make it work.

Review Source
 
 

Pam from Georgialina Physical Therapy
Specialty: Physical medicine / physiatry
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

System Issues constantly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

At this point there is nothing I like about the program. A user for almost 6 years. Service continues to decline. The system gets slower by the minute.

Cons

The system was great when we were 4 offices. Now that we are 14 offices, the system speed is terrible. We constantly get error messages and have to restart the system. These issues have been a list for almost 2 years. Nothing has been done. Support staff is friendly, but nobody really seems to know what they are doing anymore. It is one headache after another.

Review Source
 
 

Brian from Advanced Physical Medicine
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Overall good billing software program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am extremely disappointed in Advanced MD customer service. I have been using the product for about 8 years. They market the product as costing less than provider which is not accurate. I have 3 providers in my office and I have to pay /month. They admit to their mistakes in the software codes, but refuse to work with their clients when Advanced MD's mistakes cause significant harm to a practice.

Pros

It will find errors on claims prior to submitting them to insurance carriers. It allows for macro billing which saves data entry time

Cons

There are too many "add on modules" that you must purchase in order to get the functionality out of the program. There customer support is below average. We purchased an add on module that wasn't functioning properly. We noticed this 1 week after purchasing the module and made Advanced MD aware of the errors. It took them about 5 weeks to shut the program down and it caused financial harm to my practice and also upset many patients. The software was texting/emailing patients up to 16 times in one day. It was a significant error in the software code and Advanced MD refused to act quickly to shut down the module. In addition, Advanced MD continued to charge me monthly for the module even though it wasn't working correctly. They refuse to provide a solution.

Review Source
 
 

Kevin from RVS
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

A Great System For all of your PM and EHR needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Customer support has fine tuned their training to allow for ease of learning and ease of use and continued use.

Cons

The ehr side of things may be a little to reliant on the build it yourself side of things, But once you know what you are doing it becomes like second nature.

Review Source
 
 

Kendrick from Hope for Change
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Behavioral Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product have the ability of completing multiple functions in the healthcare facility. Also, we do not have to continue to use an outside billing company.

Cons

There is nothing bad about the system, overall, love the product. Going from paper charts to electronic will require an extensive training for employees.

Review Source
 
 

Shilpi from Eye Doctor MD PC
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, able to connect to credit card processing, able to pull great reports monthly. Ability to run A/R reports and numerous other reports.

Cons

Billing service (separate fee from software) not excellent and not on time. Enrollment service also takes some time to set up

Review Source
 
 

ERIKA from Compass Limb & Brace, LLC
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Not for us

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I think this software is fabulous in a setting different than ours. We are a DMEPOS provider and we were told that the price list would automatically update and after signing the contract found out that this wasn't the case. So we had to abandon the software. I otherwise think it would be a good software for other types of medical offices.

Pros

EHR seemed easy to use and we loved that it was customizable. The scheduler was dynamic and we liked the intake options.

Cons

They could not automatically upload/update the DMEPOS Medicare price list for us, so it was a deal killer.

Review Source
 
 

Shaunna from Psychiatry Office
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Manager of office using Advanced Md for a year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The past year, while billing has been excellent with this system, our providers are continuing to complain about being unable to sign notes, send claims over for billing, the system will freeze out of nowhere, and Advanced never has a solution.

Pros

Billing is easy to use and understand, most of the time. The system itself is pretty to look at.....

Cons

Advanced md is very pricy and when we do have questions and problems we wait on hold for close to an hour before anyone answers, after they answer we are put on hold consistently and usually just receive a ticket number rather than an actual answer to our question.

Review Source
 
 

Troy from Camden Medical CLinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

When it works correctly it is fine but when it doesn't support is impossible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Why can we not reach or get connected to anyone higher than a supervisor who generally just back up the support personnel instead of finding the issue

Pros

Reports are generally easy to find what I need , the system is user friendly for the most part but changes to or adding templates seems overly complicated

Cons

support is sketchy with most issues being blamed on our ISP even when we are having the same issue across multiple ISP providers , mistakes are sometimes hard to get corrected

Review Source
 
 

Dan from Family Service Inc.
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

AdvancedMD user experience.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This product is much better than the previous software we were using.

Pros

The software is very user friendly and has videos to guide you with each software function. There is also good support if you have immediate questions.

Cons

It is at times a little slow in processing data and does not work as well with browsers like Google.

Review Source
 
 
 
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Dana from Therapediatrics, LLC office key 134786
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

great accounting & EHR program- easy to use, very detailed & avail 24/7-better w/ ea update.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

more than I expected.
The accountability for finance is complete.
The EHR area is wonderful.
Having the program available anywhere is fantastic.
PC and Mac perfect!!!!


Pros

I am a manager and therefore have full access. There are many features I rave about. The work flow ease from front desk personnel to billers to providers is amazingly user friendly. I do like that there are access limits to set for each job title within the company. The accountability of each service date is complete financially as well as historically.
The scheduling module can be as complete as you design it. The fact that we are able to customize certain areas is absolutely wonderful. The EHR portion is very complete. I like that AMD allows additional information to be added at anytime to a patients record not effecting the scheduling.
I also like that we are able to access this program on our Ipads for quick usage.
I am glad we are able to export reports to excel to manipulate information as necessary. I rave about your program all the time! I have worked with three other programs and am the primary person that hand picked your company's program for Therapediatrics.

Cons

There are always quirks in any system. REPORT ACCESS* and referral/authorization areas could use improvement. I do find that important reports for business purposes such as for finance, current active clients, marketing, HIPAA, rx renewals, referral counts, etc are not accessible unless your purchase an additional module with AMD. There is not a report that pulls all current active patients. There is a report that pulls discharged or deceased, and there should be a report that pull all active only.
The referral area does not count referrals/authorizations the way the insurance companies count them, which is critical for our industry. Every single client comes to us by a script and could be accompanied by a referral or authorization. I would like to see this area reviewed to its usefulness for our industry.

Review Source: Capterra
 

Shannan from Global Neuro Diagnostics
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Great Experience, Fantastic Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Any time I have had an issue or a question on how to make something work for our needs the support personnel at Advanced MD / EHR have stayed on the phone and walked me through my question until I understood everything, they would then even make suggestions on how to make it more efficient. They always seem to go the extra mile every time you need them. The whole system from the support team to the software is easy to use and very multi-functional.

Cons

More detailed Advanced MD manual with step by step instruction on how to do things with out calling support, for example the exclusions tab in the Claims Center. It would be nice to have more detailed information as to how to fix the issues and when you need to delete and re-enter a charge after making corrections. The EHR is great as it is but having the ability to "lock" or "secure" an account completely, due to a patient requesting nothing be given out to anyone at anytime.

Review Source: Capterra
 

Maura from Maura Moore, LCSW
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

AdvancedMD has been a life saver for me as a sole practitioner. Their support staff is outstanding,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first time in decades that I have a payment rate of over 99% of services provided. I cannot believe how easy it now is to do my own billing and monitor payments.

Pros

Staff support availability and skill is really outstanding. They have consistently been able to train me and repair my mistakes. It is very easy to review problems and income.

Cons

It is a bit too complex for my needs as a psychotherapy sole practice. It would be great if I could get a version that is more tailored to my simple needs.

Review Source: Capterra
 


December 2017

December 2017

AdvancedMD is a great Practice Management software program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of accessing patient demographics. Verifying insurance eligibility upon entering new patients, scheduling, canceling, and rescheduling appointments were made so easy to allow more time for other tasks.

Pros

Ease of use. Great Customer Support. I am currently seeking my degree in Healthcare Management. The assignments learning practice management software had online simulations. None of the demos or simulation exercises were as user-friendly as Advanced MD

Cons

Training information to customize templates would be useful. A task calendar, to display in one of the corners would be beneficial.

Review Source: Capterra
 

BARBARA from JAIMELA J DULANEY MD PA

December 2017

December 2017

THIS IS A GOOD "BASIC" SYSTEM, NO FRILLS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CUSTOMER SUPPORT IS HELPFUL, PLEASANT AND EFFICIENT I LIKE THE "HELP" FEATURE WITH ALL DIFFERENT LISTINGS AND EXAMPLES

Cons

I DISLIKE THAT FACT THAT IT WILL ONLY FUNCTION PROPERLY ON INTERNET EXPLORER, THIS MAKES IT MUCH MORE SUSCEPTIBLE TO "DOWN TIME" AND SCREEN "FREEZING" I EXIT THE SYSTEM ON AVERAGE AT LEAST TWICE A DAY JUST TO BRING IT BACK TO WORKING ORDER I DON'T THINK THESE ISSUES WOULD OCCUR WITH CHROME

Review Source: Capterra
 

Gwen from Sunbelt Medical Management
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy-to-use software for daily medical charting and claims billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of access, customization, support services.

Pros

I appreciate the support services and the constant upgrades to remain compliant with current billing and charting regulations. I also like the fact that many aspects of the EHR and PM can be customized to best fit your practice.

Cons

I wish that AMD offered more reporting functionality - sometimes the reports are not specific enough, sometimes it can hard to find the report that will return the data you need.

Review Source: Capterra
 

David from iRCM

December 2017

December 2017

It was good experience to work with Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Patient Demographics, patient demo is good enough for taking information from site, i am working on daily manner which creating good response.

Cons

Insurance Portion, we need to have proper insurance portion to search and enter which should be with phone # and other details

Review Source: Capterra
 

Kim from Headzone LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

I love using AdvancedMR. The videos offered for training are excellant. I used them to train myself

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reports with great variety to help manage the receivable and claims submission details.

Pros

The reports available for follow up for accounts receivable. Support service is excellant! Again much support is available

Review Source: Capterra
 

Kathleen from ARNP Services, LLC

November 2017

November 2017

Looking to change vendors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ins verification feature is quick and easy. On line chat feature is helpful, and all vendors have that feature.

Cons

Cost. Add on costs for every thing. No billing support help. They charge for that. The initial set up for master carriers had errors and they wanted to charge me to fix that. AMD wants to DOUBLE our monthly cost for adding 1 single provider that will add only 10% more revenue for us. Thus, we can not afford to add more staff PRN! Implementation was long & painful and not thorough.

Review Source: Capterra
 

Beth from Orthopedic and Sport Medicine Specialists

November 2017

November 2017

Very polite and willing to assist.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Adjustable to individual practice. Easy to navigate in the system. Training library and help content that is available .

Cons

All the add on costs for every update. System slowness at times. I'm old fashioned and like more person to person communication.

Review Source: Capterra
 

Margie from Dermatology Laser Center and Medispa

November 2017

November 2017

Even though the rep. was not sure of the answer, she asked someone else and she got our answer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of electronically posting vouchers in the e-remit, confirmations now show in the scheduler next to pat. name

Cons

Sometimes the software will not electronically post and will have to be done manually.
Would like to remove the "VOIDS" from patient's acct. so they are not seen when giving them a ledger or statement.

Review Source: Capterra
 

Debbie from Applied Pain Institute

November 2017

November 2017

I've been using this software for 6 years and it was easy to learn and makes my job easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I especially like the ease of switching from the PM side versus the EHR side. I do the billing, auditing and charges so this is very important to me.

Cons

I don't like that when you do a reversal on a unapplied payment and you make a mistake it is completely lost and you are unable to fix it.

Review Source: Capterra
 

Jason from The Neurovation Center

November 2017

November 2017

Excellent billing software, large learning curve, helped us condense our operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of billing, flexibility with the scheduler, EHR for notes. Simplified our practice operations.

Pros

The insurance billing is fairly seamless once you learn it. The EHR has worked in a way we were hoping for. The calendar can handle expansion/growth as we are forecasting. You can easily use this for multiple locations and multiple providers.

Cons

It can take a long time to train new staff the features and functionality of the program. They charge per provider on different features, which can be a little frustrating.

Review Source: Capterra
 

Kara from Scovel Psychological and Counseling Services

November 2017

November 2017

Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That it is very hard to make a mistake, due to all the settings. It can become customized to an extent. All staff can use it.

Cons

Not really a training program that we can put new employees on. Do not like the void feature at all. We would prefer being able to edit.

Review Source: Capterra
 

Lisa from AENT

November 2017

November 2017

Overall experience with AMD has been great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of the patient billing process as well as collections functions. The charge entry and editing features are extremely helpful as well.

Cons

I would have to say that the update to the scheduling process has been my least favorite update. Luckily there is a work around for that with the Legacy function.

Review Source: Capterra
 

Denise from Billing and Bookkeeping Service

November 2017

November 2017

Very happy with AMD and software. Customer service is excellent and helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to maneuver around. Like that you have options to use for different tasks, such as posting payments, posting charges. I can use one way to get through fast and easy and/or
another way to be more detailed if needed.

Cons

Sometimes, not often, have some issues with the eRemittance posting payments. I really have no other complaints. We are still using the Practice Management software to date, so cannot comment on the newer version.

Review Source: Capterra
 


November 2017

November 2017

Everyone at Advanced MD has been so helpful, knowledgeable, and has made the experience a pleasure.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes my job easier and will help me with focusing on my clients. I am looking forward to using this product for many years. The billing aspect of the software also is quite intuitive and it makes a difficult job manageable.

Pros

It is very intuitive and offers many options to personalize the forms. Claims submission is fast and easy.

Review Source: Capterra
 

Lynn from The Mat, Cushion and Couch, LLC
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Very knowledgeable and friendly support staff. Trainings when I started were great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Billing system and ehr.

Pros

Easy to use, good support, excellent communication. Software meets all my needs. As a small, solo practice the complexity of billing is not easy for me,. I appreciate the good support I get.

Cons

Complexity of setting up new insurance companies so system recognizes them. I don't think this is necessarily an AMD issue, it is related to our monstrous health care system.

Review Source: Capterra
 

Rhonda from Drs. Sherman, Stone and Spurney
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall we are very pleased with the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It save time and paper

Pros

Overall we like the features the software provides . Customer services is very knowledgeable
and friendly.



Cons

The computer is very slow sometime going from one field to the next and the wait time for customer support is long . Even when you ask for a call back it takes I while .

Review Source: Capterra
 

Susan from Universal Health Network

August 2017

August 2017

I am a fan of this software, easiest system I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That it is web based, it is user friendly, and I like the reporting capabilities. Whenever I call support they are friendly, easy to understand and extremely helpful.

Cons

I would like the software to be able to be able to merge duplicate patients. At times the system is slow or freezes. I would also like to be able to access multiple keys at the same time.

Review Source: Capterra
 
 
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