AdvancedMD EHR Software


 

AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and business intelligence reporting that all work together to automate practice workflow.

Mobile users can work on the iPhone and iPad. The cloud platform enables anywhere access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and runs on nearly any device.

Integrated workflow automates the patient journey, starting with self-scheduling onsite or telemedicine appointments. Appointment reminders can be sent to patients via text or email. Insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Consent forms are sent through a patient portal and collected into the patient chart. Rooming helps manage patient flow. Charting and prescriptions can be done from anywhere. Charge capture occurs during the charting process without billing staff needing to copy or paste.

 

AdvancedMD - Scheduling details
 
  • AdvancedMD - Scheduling details
    Scheduling details
  • AdvancedMD - EHR dashboard
    EHR dashboard
  • AdvancedMD - Telemedicine
    Telemedicine
  • AdvancedMD - Online scheduling
    Online scheduling
  • AdvancedMD - Rooming
    Rooming
  • AdvancedMD - iPad charting
    iPad charting
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

453 Reviews of AdvancedMD

 

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Software Advice Reviews (289)
More Reviews (164)

Showing 1-20 of 289

Niraj from HELICAL HEALTH
Specialty: Internal medicine
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Good product. Sales team promises did not always match up with actual product/services offered

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would still purchase AdvancedMD. I would just go slower and be more diligent about understanding everything

Pros

Great EHR so far. I've only been using it a short time. Better than Misys, Cerner, ECW, Elipse. Not as good as epic (but a lot cheaper). They seem to have put a good amount of investment into development.

Cons

There are some beta functions so somethings don't work like they say but this will obviously get better as they work on it. I'm not worried about that.

Major con had to do with the disconnect between the sales team and the implementation team. I bought my EHR during a "fire sale." They definitely rushed me and it was my decision to go forward. In doing so, there was definitely some miscommunication. I would ask LOTS of questions about training. They consider understanding your needs in the office as training time...I get it but that was not made clear to me. Long story short, ask a lot of questions. I don't think they were purposely misleading, i just think they know more (and therefore assume others know) about their product. I also had some communication problems with our first PM trainer but his supervisor was communicative and attached us to another trainer right away.

Review Source
 
 

Manish from Credence Resource Management
Specialty: Billing services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Robust but custom report is painful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very detailed and every module is designed keeping the provider need in mind and to provide powerful case management and billing functionality

Cons

Custom Report is very powerful tool provided to build reports. However, denials codes, remarks codes when tied with the claim, duplicates as it captures all transaction/insurance responses and should tie the recent insurance response only by default. There is no way to filter or apply rule to resolve the said issue and makes is very difficult to perform denial management. Default denial reports are anyways no match or provides freedom to add required headers/information.

Additionally a single claim cannot be re-billed as a claim and has to be performed CPT wise for each claim and can be made easy. Customer Support is unable to understand the request and acknowledge/honor the improvement required.
Otherwise AdvMD is comparatively is well designed and has huge potential if constantly developed.

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Advance md is smooth !

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the accesability it provides and the ease it gives to the doctors, nurse practioners, PA's and MA's.

Cons

I dont really have any cons on the software of AdvancedMD, I really liked this program overall and so does everyone else

Review Source
 
 

Ashley from LPCH
Specialty: Hospital
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good comany. I would recommend to other businesses.

Pros

Great medical billing software. It has a good cost-effective solution to integrated billing. I would recommend this product

Cons

The website could use some help. it was not always the easiest to use and the customer service could use some improvements.

Review Source
 
 

Elizabeth from Stewardship at Home Primary Health Care, PLLC
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

They made it so easy.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall, I think that I am going to be very satisfied with this product.

Pros

The billing capabilities are amazing. They made it so easy. I was planning on having to have a third party biller, but because of AdvancedMD I am going to do it all myself.

Cons

It is a little bit difficult to get communication going with the company sometimes. It has also taken longer than originally anticipated to get up and running.

Review Source
 
 

Maris from Solutions
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One of the easiest systems to use. Almost every feature in the system can be customized. It’s an ideal system for individual use or for a private practice.

Cons

Customer support isn’t the greatest, although the initial implementation training is very helpful. The trainer is also very entertaining and makes it interesting.

Review Source
 
 

raj from DOCCARE
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

poor customer service after purchase

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking for a better alternative at the time of this review.

Pros

Good features if you can learn to use them. Unfortunately, not the most user friendly PM system out there.

Cons

zero support once you buy. Expect to be on hold for hours. Chat support will simply keep pointing to the articles to read and never actually fix anything

Review Source
 
 

rumana from Hospital & Health Care
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

nightmare experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I wish there was something positive about my experience with your company.
the software is something that can be worked with thats the most I can say.

Cons

this is the worst of the worst billing company I have dealt with , I have had them for one year now and exiting them is like a nighmare to say the least , the sweet talk is only when the sales team is trying to sell you their services after that you wake up to find out that their customer service sucks .
It takes numerous emails before anyone live talks to you , including the account managers that are assigned to your account.
I would NEVER recommend advanced MD to anyone in the right state of mind .I would also like to let practice fusion know not to have them listed as preferred billing service on their platform.

Review Source
 
 

Rebecca from SW PM&R
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Terrible Customer Service - dont waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If I could have cancelled my subscription, I would have. It was a total waste of my clinic money and time. You can purchase just about any billing software. It will all do the same thing. Its the customer service and training and support that you need to keep your practice running. I started with Advanced MD over 6 months ago and will not renew my subscription. I would not recommend this software company to any private practice physician or independent biller if you are just starting off. It makes me sad to say that it was a complete waste of time and money.

Pros

It works like any other billing service. OK for both inpatient and outpatient billing. Easy to access from anywhere.

Cons

Terrible customer service. It took Advanced MD over 4 weeks to start implementation so you are going to pay for 1-2 months of service that you can't use. They have multiple "direct lines" on emails from their representatives that don't go to any voicemail. They have poor follow-through on multiple levels with the exception of the sales team (who are really fantastic). I spoke with 5 different implementation team members and still could not get them to start my office key or configuration. Maybe its a ploy to get more money out of you.

Review Source
 
 

susn from The Pain Management Group
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Poorly written program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support generally easy to reach and very nice. Unfortunately, they frequently cannot help.

Pros

Schedule relatively easy to use. It seemed easy to use and learn. Has an embedded credit card processor which saves steps but is expensive.

Cons

Cannot edit any payment entries. It voids the transaction and you have to re-enter it. Reports are inadequate without having to purchase a specialized program so that you can create your own reports. . Does not have a clear to read report for only patient payments for year end reports for patients. . Does not show how a patient payment was paid or the payment date or check number if a check.. Does not total the payments so that patient's can match up their payments. We do liability cases and workers comp and we can not easily print CMS forms, or reports. The transaction detail reports do not list the payer and do not break down payments or write offs by insurance carriers. It is listed in a lump sum only.

Review Source
 
 

Judy from East Carolina Retina Consultants
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Horrible Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have MDI for our EMR and Advanced MD for our scheduling and billing. They don't communicate with each other and when updates are done claim do not go out. Their customer service is the worst of any vendor I have worked with over the years. Stay away from this company until they can get their act together.

Pros

Very hard to find one. Reports are not bad, but not great either. They should flow seamlessly with MDI, which they do not.

Cons

Customer Support is horrible. They always blame someone else for the problems your having with their software. They Contract with relay health which you cant talk to but expect you to call the insurance carriers EDI department to get a problem fixed. The price we pay for the service we get is way too high. Look around before buying this software.

Review Source
 
 

Michelle from Pomarri Detox and Counseling Center
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Awesome Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

LOVE....LOVE....LOVE!! Amy was great and knoweledgable. She answered every question we through her way!! We are on to registering our company.

Pros

It is so easy to use and has more features than you could ever dream.
I love that everything can be electronic.

Cons

None... I just can't think of one. We absolutely loved the program and our sales rep. She answered every question we through her way!! We are on to registering our company.

Review Source
 
 

Kattie from Managed Care Center/ Jackson Hewitt
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Very Functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user friendly

Pros

It is easy to navigate, and I had no problems getting through to customer service when I had a question.

Cons

It is more expensive than the company that I work for can afford, but if we could have I have a feeling that things would have gone very smoothly!

Review Source
 
 

Harlan from Acacia Psychological Corporation
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Not ready for mental health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get.

Pros

- Great billing platform with many ways to keep track of claims and payments
- We're able to manage 3 locations with a single system
- The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work.
- Templates can be customized

Cons

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session.
- There is no easy way to track missing notes other than going session by session for each chart
- The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key.
- Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage.
- Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team.
- Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Decent for a dental sleep medicine practice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was very user friendly and had some good features. I liked the reminder selection for calling patients.

Cons

Advanced MD is easy to use but missing a lot of handy features. Our office used it for dental sleep medicine and it worked but definitely wish there were more features.

Review Source
 
 

John from Colorado Rehab
Specialty: Physical medicine / physiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overly complex compared to other EHRs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For smaller practices and family based PCPs, AdvancedMD can be a great fit but for those larger organizations, some of the tracking, reporting, and customization features will limit the usefulness of this EHR.

Pros

Screen layout is easy to understand and color coding helps with pt creation/checkin process.
AdvanceMD steps you through the checking process and can help track the pt during entire office visit

Cons

Manipulating appointments and performing follow ups is cumbersome
Ability to create and track multiple Docs at multiple locations is not possible, especially when Docs travel schedules changes month to month
Reporting ability lags behind other top players
Updates and customizations are difficult with cloud based EHR.

Review Source
 
 

Pam from Georgialina Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Have used this product since 2012. Recent upgrades and technical assistant have greatly improved the recent issues we were having.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of the system. The collection system really works well. Looking at possibly using the EHR system along with the PM.

Cons

The cost is somewhat high. We had some serious system issues for about a year. After quite a bit of consistently calling support, I was able to get assistance and most of the system issues have been resolved.

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

SOME UPDATES ON THE PROGRAM WOULD BE HELPFUL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GREAT CUSTOMER SERVICE. FRIENDLY AND REALLY ATTEMPT TO HELP BUT IT DOES TAKE SOME TIME FOR THEM TO FIGURE IT OUT. PROGRAM ITSELF IS GOOD, EASY TO USE, FAST TRAINING AND SIMPLE.

Cons

REALLY EXPENSIVE PROGRAM. MY COMPANY QUICKLY FOUND ANOTHER PROGRAM LESS EXPENSIVE AND BETTER FEATURES.

Review Source
 
 

Andrew from AMD,MD
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

You don't always get what you pay for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

STAY AWAY!!! You have been warned.

Pros

Um..a few training videos are nice. However there's an over reliance on them. They sound great on the front end and are skilled in the deceptive marketing of their product.

Cons

If you are a physician exploring different options for your EHR and billing, let me do you a favor and strongly discourage you from spending any time looking at this company. They are unprofessional, and over-priced. Their cost is outrageous for the services received and are likely to cost you even more due to the software and inability to support their clients properly. There is a tremendous disconnect between what comes out of their marketers mouth and what you will see with implementation. My level of dissatisfaction with their product and their service can not be overstated.

Review Source
 
 

Riaz from Valley kidz clinic
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Do not rrecommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Templates are good. there is not much good to talk about. Any thing good is neutralized by amount of problems.

Cons

I am a physician that keep loosing my nosed when my medical assistant or front office go in to chart at same time save the chart before me. It also happens when some scans a documents and faxes a prescription on my behalf.
I have the RCM contract. EHR is Ok to use.. But they have multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses.
Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medicaid clients for unpaid balances but still they keep mailing them statements. It is more than a year and they continue to bill my Medicaid patients.
Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from advanced. You have to open a case with concerns that there is no claim on file with insurance and it already past filing dead line. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied and you lost your money.
They also do not apply payment correctly and you request them to fix the errors , they will not respond.
AdvancedMd does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.

Review Source
 
 
 
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Showing 1-20 of 164


June 2018

June 2018

Horrible Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's the only way I can do my job on a daily basis.

Pros

It's super customizable and it's aesthetically pleasing to the eye. It also is web-based which makes working from different locations easier.

Cons

Right off the bat it is pretty obvious that this software was not built for speciality and/or large clinics. Within the first few days of using it, I have already found a few workflow options that literally make no sense at all. I was told by an AdvancedMD staff member that I should have no reason to go into the chart if I don't want to start a note....as though physicians and staff members never look at a patient's chart outside of their visit? They also praise it's great customizable templates but fail to mention that they're barely useable and will need constant work to make them printable for other offices or referrals. The fact that you also can't open a patient's chart from the scheduler is bizarre. The company sold us on their new "Beta" system but it has so many glitches that it's almost unusable.

Review Source: Capterra
 


May 2018

May 2018

It is a time consuming software as far as billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to process payments in various Windows and the ease to search for an account in almist every tab

Cons

The reporting is not very user friendly and is not very easy to create a report to get what you want

Review Source: Capterra
 

Richard from Kendale Lakes Medical Clinic, INC.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to use, and for the price you get much more than what you pay for.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Many templates available and if there is a need to customize, it's fairly simple.

Pros

Clinical charting is extremely easy. Many things can be done on one page because of the multiple sections you can click to expand or collapse.

Cons

Pharmacy import of patient medications is not pulling from the payor so it's not always available or compete.

Review Source: Capterra
 

Robyn from Quick Care Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Very quick and easy to learn and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We schedule patients and soon we will be charting in the EHR system.

Pros

The software is very easy to use. I started using it when I first started the company I am with part time and it was very easy to catch on and learn to manever it.

Cons

The log on process takes a little long for me. It is time consuming when you have a patient on the phone waiting for an appointment but it wont come up on the computer in time.

Review Source: Capterra
 

RITA from Great Plains Diabetes
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Software is slow since changes and the customer service (once you get through) is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of scheduling, payment posting and most reports.

Pros

The ease in scheduling and rescheduling patients. In EHR, I like that you can find a patient by first or last name, DOB, etc.

Cons

The amount of keystrokes it takes to do payments and receipts. Since the change in ownership seems that the entire system has slowed down and the weekly changes do not help that.

Review Source: Capterra
 


May 2018

May 2018

What an easy transition for our office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly interface, that is easy to learn and navigate. With the different skill levels to computers, this program was excellent for all levels.

Cons

There are occasional data delays with secondary EHR programs. Although with a couple of tricks it can be quickly fixed.

Review Source: Capterra
 

Cathy from Paragon Health Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great product. Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better productivity

Pros

The Claims Center is an awesome feature. Scrubbing for various errors before claims are sent out. Also, easily determining if a claims batch failed during transmission.

Cons

I have no dislikes with this software. Perhaps there are some things which could be simplified; however no product is 100% perfect and AdvancedMD is constantly doing updates with improvements.

Review Source: Capterra
 

Jennifer from Melissa A Kainer Erwin MD
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

AMD is a great tool for any office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy to navigate the software is. Lots of additional features to use to pull reports and really get down to the nitty gritty of the practice if need be.

Cons

Besides the occasionally "bugs" AMD overall is great. Customer service is always quick to try to find a solution.

Review Source: Capterra
 

Mandy from NP2U
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

It has been positive over all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can acess things via the app on my phone.
Makes a lot easier to move from patient to patiend

Cons

sometimes the customer service is hard to access. I have called in and been on hold for up to 15 minutes

Review Source: Capterra
 

Bill from PEAK Sport and Spine
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

AMD has been a great switch for our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease and accuracy of sending clean claims out and the speed of getting payments in from the payers.

Pros

The training and the follow up was outstanding. The trainer was very patient and helpful taking us through each step of the process. The Support Team has been outstanding with answering those questions that come up.

Cons

Nothing. We've been very satisfied. This is the fourth practice management software I have used over the past 12 years and I have not had any of the issues we have encountered in the past with other systems.

Review Source: Capterra
 

Ashley from MedBill, LLC

May 2018

May 2018

Very pleasant with few problems. No major complaints.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No major commitments, easy usage and all inclusive support.

Pros

I like how user-friendly the system is. Our clients are able to use the software with greatest of ease. I do enjoy the updates that are made frequently to add features that clients, such as myself, have suggested to AdvancedMD.

Cons

AdvancedMD has a decent reporting module, but can have an even more robust mechanism for additional fees. This is frustrating since the fee is a monthly fee per billable provider. So, for reporting that may not be day-to-day, the cost over shadows the benefits by a long shot.

Review Source: Capterra
 

KATHYRINE from ALLIANCE MED LLC

May 2018

May 2018

Customer service is fabulous.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the scrubbing feature. The HELP feature is very detailed. The "Demand Claim" update feature makes this process much faster/easier.

Cons

Doesn't print the back of the claim. Not being able to to EDIT a UB04. When patient's insurance has been updated the information is not updated in the claim line.

Review Source: Capterra
 

Jennifer from Monida Healthcare Billing Sollutions

May 2018

May 2018

We've been using AMD for 4mo now seems to be great but the sales team does not response very quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All inclusive with payer clearinghouse and edi enrollments go very smooth. We are a CBO, we have the ability to work all of our clients from one key, excellent feature for efficiency.

Cons

Nickel and dime you on the costs, watch for the extra's they all cost something. Now that we signed the contract it's very difficult to get our sales person to respond in a timely manor (Chris Larsen).

Review Source: Capterra
 

danielle from Shankle clinic

May 2018

May 2018

not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

I like the fax feature we have. Before I would have to print out each item in the chart to manually fax out a patients medical records. Now it's easy to fax out medical records from the patients chart.

Cons

its not user friendly to learn how to use. It is a product that needs a training session with a trainer from Advanced EHR to come to the office and train the staff.

Review Source: Capterra
 

Jill from Ronald C Bezahler, MD

May 2018

May 2018

This software is JUST ok. Not as user friendly as our original software.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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Pros

Posting payments from the "quick pay" screen. It is nice to know which patient was "last" posted, when I have to leave that screen. For the most part, the adjustments are automatically done, but occasionally I run into a problem with the adjustment not being done.

Cons

The reporting system lacks. To start with, I would like to be able to run a patient list report by CARRIER. This would allow me to see which patients are covered under which carriers. This would be especially helpful in the event (and it has happened), that we no longer participate with a particular carrier.

Review Source: Capterra
 

Cindy from DATC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Overall we have had a very positive experience using AdvMD

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
Value for Money
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Support

I like the reports, I like the scheduler. Our practice runs efficiently because of this software.

Pros

Easy to use once you learn it. New things come out all the time that enhances the functionality of the software.

Cons

Having to watch videos to learn
Sometimes support is not eager to log into your system to assist, even when you have done everything possible before you make the phone call to support

Review Source: Capterra
 

Bronwyn from Main Street Family Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

We have used Advanced EHR/PM x 3 years since opening a small clinic. Satisfaction is fair.

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Ease-of-use
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Support

The benefits are the mobility from desktop to mobile device is very useful and I believe the possibility of capturing our quality data will be good....eventually.

Pros

The tab driven system is relatively easy to navigate. I believe it has the ability to address our quality measures and the templates are configurable. Customer support is good about putting out fires, however not preventing them. I really appreciate the CIE inbound and outbound option.

Cons

The absolute LACK of timely communication and the lack of support to small clinics. For example, the ability to capture MIPS/MACRA data is available, however not easily accessible at least not to this provider who is also IT!!!! The configurable templates are probably "easy" if you are into IT!!!! There are too many "products", ie NEST, Insight etc. with limited explanation to their purpose. There doesn't seem to be any proactive resources for small clinics.

Review Source: Capterra
 

Neera from Dr Necklall Khooblall Inc

May 2018

May 2018

Very efficient

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Pros

I like (1)how the task of entering claims is highly efficient (2) The claim center feature of scrubbing claims before they are sent out (3) the ease of navigating between each window, how reports are easily accessible and can be printed in any format. The collections is very useful for keeping track of overdue balances all in one window. Also insurance eligibilty feature is a life saver for every day use accessing and verifying patient's insurance.

Cons

However I wish more than 3 patients charts could be opened at one time.
Also wish the window size could be dragged to make it bigger specially the financial history window so we don't have to use scroll feature to scroll to right hand side of window to see which carrier payment line refers to.
Not a lot of cons to be honest. Over the years, we have seen enhancement features which did make a difference. For example recent zooming feature nice.

Review Source: Capterra
 

Jaime from Nashville Knee and Shoulder Center

May 2018

May 2018

Software is great no matter if you are scheduling or billing or pulling reports.

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Functionality

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Pros

You either have a great scheduling tool, or a great billing tool. Advanced MD has easy scheduling, and great billing tools. The reporting tool is great too.

Cons

I would like the ability to block or unblock, or schedule over a block to be managed so not just anyone can override.

Review Source: Capterra
 


May 2018

May 2018

Sales was great. Training and support needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that AMD has a lot of features to help streamline work flow. I like the integrated fax and email capabilities. Intuitive and basic features are fairly easy to use

Cons

Training and support need work. There are so many features that you need adequate training and support in oder to take full advantage of everything it has to offer and I find that to be lacking.

Review Source: Capterra
 
 
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