AdvancedMD EHR Software


AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and business intelligence reporting that all work together to automate practice workflow.

Mobile users can work on the iPhone and iPad. The cloud platform enables anywhere access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and runs on nearly any device.

Integrated workflow automates the patient journey, starting with self-scheduling onsite or telemedicine appointments. Appointment reminders can be sent to patients via text or email. Insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Consent forms are sent through a patient portal and collected into the patient chart. Rooming helps manage patient flow. Charting and prescriptions can be done from anywhere. Charge capture occurs during the charting process without billing staff needing to copy or paste.

Supported Operating System(s):
Windows 7 , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

467 Reviews of AdvancedMD

Showing 1 - 20 of 467

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  • Darichelle from Dimmick Laughlin Dermatology

    Number of employees: 11-50 employees

    August 2018

    Not worth the expense

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We picked this software as a new practice, but after the many issues we have had, we are looking into changing practice management software. Do not waste your money on the RCM piece of this system or for Advanced Insight.

    Pros

    Not much, but the scheduler is easy to read.

    Cons

    Reports don't give you the info you need.
    ERA files don't always populate correctly and customer service blames it on the payer.
    You never get an immediate answer or fix, even though it's a known issue, and are told your issue will have to be sent to a tier 2 with no updates on progress of correcting issue.
    RCM does not know what they are doing-payments are posted incorrectly, they can't explain an EOB to a patient.



    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rachael from The Healing Center - Body, Mind, Spirit

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    August 2018

    Thr right product for our needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The folks who work for the software company are very knowledgeable about what our clinics need and how to best meet those needs.

    Pros

    It can do everything we need it to do to keep our new clinic on track, accountable, and transparent.

    Cons

    It is very expensive and for a new clinic the setup fee almost choked me; but if it continues to do what we need then the cost will be worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Aparna from Jersey Medical Weight Loss Center

    Specialty: Other specialty

    Number of employees: 2-10 employees

    August 2018

    Lack of accountability

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Their billing software and portal user friendly. Set up was easy. Partially interfaced with my EHR!!

    Cons

    Very poor customer service. There is no accountability either. They have been giving me a run around for 3 months for mere downgrade.

    This review was submitted organically. No incentive was offered
    Review Source
  • DOROTHY from The Family Foot Care Group

    Specialty: Podiatry

    Number of employees: 2-10 employees

    August 2018

    STILL THE BEST

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HAD IT TEN YEARS AND STILL USE IT

    Pros

    VERY EASY TO USE
    GREAT FOR EAST COAST USERS BECAUSE THE SUPPORT IS AVAILABLE AFTER OUR OFFICE HOURS

    Cons

    PRICEY
    EHR IS NOT FULLY INTEGRATED; IT IS INTERFACED;
    THE LEAST LIKEABLE PART IS THE PRICE; THERE SHOULD BE MORE PAYMENT TIERS TO CHOOSE FROM

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pam from Georgialina Physical Therapy

    Specialty: Physical therapy / rehab

    Number of employees: 51-200 employees

    July 2018

    Billing Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software works well with a multi office clinic.

    Pros

    The EHR side of the system is great for customization of Medical Documents. After testing several EHR systems, we were able to implement an EHR product that used the same work flow as a paper chart. The PM side of the product is great for scheduling and A/R workflow capabilities works well for our office staff.

    Cons

    The system has periods of slowness. The support team is not always as helpful as required to get an issue resolved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stacey from St. Thomas Counseling Center

    Specialty: Substance abuse

    Number of employees: 2-10 employees

    July 2018

    works well for private practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I run a small private practice and appreciate the support and flexibility with AMD. My billing is done through the system and works seamlessly. If I have a question, support is available and timely.

    Pros

    Billing is done for me, great customer support, easy to learn and use. Easily customization to your specific needs.

    Cons

    the monthly price can get costly at times, but still a good value for all the functions you receive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sheila from Physical Therapy Center of Ocean Springs

    Specialty: Physical therapy / rehab

    Number of employees: 11-50 employees

    July 2018

    Don't waste your time or money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Please save yourself the frustration; don't buy this product.

    Pros

    The program has a great deal of options for reporting; if you can find it! The clearinghouse option is our favorite thing because we are able to check claim statuses almost immediately, but the extremely poor quality service and hidden costs of the program detract from the good qualities in the program itself.

    Cons

    Customer service is non-existent. The daily calls and e-mails we received while considering this program should've been a warning to us, but instead, I thought we were getting a great service provider and product. We didn't get that at all. Instead, we got "self-serve" training, no responses to e-mails or calls with questions once we started the system, promises that were not kept, and a headache from making multiple attempts just to get basic tasks completed. We've been with the company 6 months and it's the worst business decision I've ever made. I feel as though I've let my company down because there HAS to be something better than this out there.

    This review was submitted organically. No incentive was offered
    Review Source
  • Matthew from Arizona Medical & Injury

    Specialty: Pain management

    Number of employees: 11-50 employees

    July 2018

    Nothing Advanced about AdvancedMD

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Move on. Sales tactics are more suitable at a used car lot. That deal that expires at the end of business hasn't changed in a year. Don't fall for it and demand a trial live. Save yourself the time this product has no value today.

    Pros

    Excellent help files though many are for previous version of product and need updating and in the end they are help for an inferior product.

    Cons

    There is no EHR. Don't be fooled by cartoon demos on video. Its actually just a word merge system build on Word 97 which you need to even update a template. It takes hours of tedious work on MS Word to move anything to a presentable format. Sales will tell you it does everything you need. Don't believe me or them, ask for a live trial and see for yourself. You wont get one, if they let anyone try it they would have no sales.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    July 2018

    I love Advance Scheduling!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love the referral/prior auth tracing, the fact that you can easily find the next open appointment time for a provider, you can easily track No Show and Late Cancelations, plus it has a report I can run to make sure I have billed for all of the visits on the schedule. I used to have to track that manually and that took hours. AMD Scheduler has saved me at least 15 hours per week! And that is just me, other staff in my office have saved time with that too. Think about it, how much would you pay just your biller for 15 hours per week on tracking that they could be spending on AR Follow up? That is money in your pocket.

    Pros

    I like most that it will track your prior auth/referral visits so you know when you need a new one. It has cut our denials down immensely and freed up at least 10 hours per week of having to manually track those visits.

    Cons

    The auth/referral tracker also includes "No Show" visits so the count of visits used is not 100% accurate. But at least it makes it so you end up getting a new auth a little sooner so not much harm done.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • ron from NeuroZen Rehab Tech

    Specialty: Ophthalmology

    Number of employees: 11-50 employees

    July 2018

    The product is good but there was a hill to climb to get it to work for us; it took longer than we were told orginally.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For the most part, you get what you put into it. The process is not simple and this program should only be chosen if you have experence in billing software. It is working better now but it has taken four months to get it to this point. I would only recommend this product to meical offices who have used other billing software program.

    Pros

    The product is designed well but it is a complicated product compared to others. The customer support is caring but they just cant fix everything quickly. They have a good platform for billing but the person billing needs to have some experience. We found that this program is fine for experienced offices.

    Cons

    The biggest challenge was working out all the bugs in the system. It did not go as quickly as the sales process indicated. We needed to stick with it to get this platform to work for us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Allison from C.U.E.

    Specialty: Speech therapy

    Number of employees: 1 employee

    July 2018

    A great system but poor customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This system was engineered with great attention to detail, it is easy to use, and serves all the functions as intended

    Cons

    The customer service reps are hard to get a hold of, and are not friendly when answering questions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kay from Off the Grid Women’s Health

    Specialty: Ob Gyn / women's health

    Number of employees: 2-10 employees

    June 2018

    Confusing, poorly represented by its vendors, time consuming data entry required. Not automated for patient data entry. And very little add-on has a price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NOT for the solo or small practice. System is geared toward an already up and running clinic of the BigBox Medicine genre. Despite advertising stills, it is not optimized for Mac (a less vulnerable system for data breach). Despite advertising stills, AMD still does not allow patients to make their own appointments & do their own data entry.

    Pros

    One or two of the options allow the practice owner/mgr to see a particular patient’s appts, self-payments & insurance payments.

    Cons

    Requires an already trained, fully functional front office staff to do all data entry, requires constant oversight to reduce errors of data entry.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    June 2018

    Powerful program with ability to capture and organize

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great for moderate to large size offices and clinics with sufficient training time and resources, staff to make utilizing the features possible.

    Cons

    Many features and choices/options can sometimes create a significant learning curve which can take extensive training time

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Salina from Quick Care Clinic

    Number of employees: 2-10 employees

    June 2018

    Nice and easy billing software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    fast efficient payment of claims

    Pros

    This software helps my company to bill effectively and efficiently with minimum mistakes. We receive our payments quickly.

    Cons

    I do not have cons based on my experience with this software. It helps us in our day to day operations

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • paul from Paul Wood, M.D.

    Specialty: Psychiatry

    Number of employees: 1 employee

    June 2018

    Advancedmd- Switch from Practice Fusion

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a bit overwhelming to switch over to a product like this, but I think is well worth the effort in the long run. The support and training teams have been excellent and very responsive. They gave me a very low price /month as a solo practitioner, since I won't be using a lot of it's more advanced features.

    Pros

    Price point very competitive, especially for a solo practice
    Combines EHR and complete Practice Management/Billing software- fully integrated with clearinghouse
    Support and training are excellent and VERY comprehensive. Lots of videos to watch plus 10 hours 1:1 with a trainer. If you are a solo practitioner, it is possible to use this program yourself and not have any staff.
    Mobile APP for iphone/ipad is excellent. Very easy to schedule a patient on the fly, register a new patient, etc. with an iphone.
    They offer a credit card billing module that works great with co-payments.

    Cons

    There is a substantial learning curve. The product is well designed and very complex- what medical record/billing system isn't. I have used Medisoft for years and had Practice Fusion as a separate EHR. Combining the two should save a fair amount of money and time. Everything is in the cloud (is this better or not?). The training is extensive and very good, but there are 100's of features in this program. It is really made for an office with several MD's, nurses, front staff, etc., but you can have the program custom set up for one user and not use a lot of the features (such as check-in, check-out, auditing accounts, etc.)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • derek from EAST JEFFERSON MEDICAL CLINIC

    Number of employees: 11-50 employees

    June 2018

    Overall a great medical in house billing software and insurance check

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cloud based in house billing, insurance eligibility checks on each patient that comes in and it can be set up to be run before patient ever walks through the door, easy back end work on denied claims, and reasonably priced availability to send out patient bills

    Pros

    Easy for new medical billers to learn, easy for established medical billers to learn, quality one on ones to learn, instruction videos are very helpful, customer/tech support does their job very well, only had system go down once in 2 years and it was very brief and emails were sent to inform of outage, can add features that fit your practice

    Cons

    sometimes on hold to get through to tech/customer service for an extended period (once you are through they answer all your questions and give you undivided attention, some desired features that should be included cost extra, changing some services that were once included to pay for each time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Niraj from HELICAL HEALTH

    Specialty: Internal medicine

    Number of employees: 1 employee

    June 2018

    Good product. Sales team promises did not always match up with actual product/services offered

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would still purchase AdvancedMD. I would just go slower and be more diligent about understanding everything

    Pros

    Great EHR so far. I've only been using it a short time. Better than Misys, Cerner, ECW, Elipse. Not as good as epic (but a lot cheaper). They seem to have put a good amount of investment into development.

    Cons

    There are some beta functions so somethings don't work like they say but this will obviously get better as they work on it. I'm not worried about that.

    Major con had to do with the disconnect between the sales team and the implementation team. I bought my EHR during a "fire sale." They definitely rushed me and it was my decision to go forward. In doing so, there was definitely some miscommunication. I would ask LOTS of questions about training. They consider understanding your needs in the office as training time...I get it but that was not made clear to me. Long story short, ask a lot of questions. I don't think they were purposely misleading, i just think they know more (and therefore assume others know) about their product. I also had some communication problems with our first PM trainer but his supervisor was communicative and attached us to another trainer right away.

    This review was submitted organically. No incentive was offered
    Review Source
  • Manish from Credence Resource Management

    Specialty: Billing services

    Number of employees: 1,001-5,000 employees

    June 2018

    Robust but custom report is painful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very detailed and every module is designed keeping the provider need in mind and to provide powerful case management and billing functionality

    Cons

    Custom Report is very powerful tool provided to build reports. However, denials codes, remarks codes when tied with the claim, duplicates as it captures all transaction/insurance responses and should tie the recent insurance response only by default. There is no way to filter or apply rule to resolve the said issue and makes is very difficult to perform denial management. Default denial reports are anyways no match or provides freedom to add required headers/information.

    Additionally a single claim cannot be re-billed as a claim and has to be performed CPT wise for each claim and can be made easy. Customer Support is unable to understand the request and acknowledge/honor the improvement required.
    Otherwise AdvMD is comparatively is well designed and has huge potential if constantly developed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tiffany from Southwest kidney institute

    Specialty: Nephrology

    Number of employees: 51-200 employees

    June 2018

    Advance md is smooth !

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like the accesability it provides and the ease it gives to the doctors, nurse practioners, PA's and MA's.

    Cons

    I dont really have any cons on the software of AdvancedMD, I really liked this program overall and so does everyone else

    This review was submitted organically. No incentive was offered
    Review Source
  • Ashley from LPCH

    Specialty: Hospital

    Number of employees: 201-500 employees

    June 2018

    Good experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good comany. I would recommend to other businesses.

    Pros

    Great medical billing software. It has a good cost-effective solution to integrated billing. I would recommend this product

    Cons

    The website could use some help. it was not always the easiest to use and the customer service could use some improvements.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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