DrChrono
About DrChrono
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Most Helpful Reviews for DrChrono
1 - 5 of 476 Reviews
Lauren
Information Technology and Services, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed August 2021
DrChrono
Mike
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Love the program. I had all my charts shredded--15 years worth.
chart elimination, eas of use, efficiency
PROSNow I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!!
CONSI have to pay for it. LOL. I have no negative comments to make about this great program.
Shannon
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Happy with our decision
Overall, Dr. Chrono has been a great value for the price. We are very pleased with the decision.
PROSprovider documentation. streamlined, looks good, customizable.
CONSWould like it if my medical assistant could pin prescriptions ahead of time for me (the provider) to sign. That would free up time.
Reason for choosing DrChrono
unhappy with their EPCS set up
Reasons for switching to DrChrono
Unhappy with the workflow / price of Athena. Poor customer service as well.
Shikha
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2017
WORST SOFTWARE I'VE EVER USED
I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.
PROSIt’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.
CONSWhere do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air. 2) The speech to text feature is useless 3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center. 4) Their online support is A JOKE. They cannot help you 50% of the time from the start. 5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice 6) They need to market to small PCP groups only, this software is not made for other specialties 7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis. 8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it. 9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template 10) Everything is done based on appointments. So, you need to document outside of that, you cannot.
Vendor Response
Our sincerest apologies for the experience you have encountered with our platform and service. The drchrono EHR platform is indeed not made for inpatient facilities such as yours and is specialized for outpatient ambulatory practices. We appreciate your feedback and would like to let you know that our team has been actively working on improving and innovating our EMR software and service. We thank you for maintaining your standards for software and for having done a fantastic job in testing our platform to its limits as this is the same standard that we are striving to achieve. Your dedicated account manager has sent you a follow up email, but please feel free to also directly email the account management team at accountmanager@drchrono.com for any further assistance until you transition to the new EMR platform as this is always an available avenue for you.
Replied January 1970
Patricia
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Customer Service and Ease of Use is Unmatched
The billing service is very good and efficient. They have made collections much easier
PROSThe ease of use of the program. It makes sense
CONSThere were no cons that I have experienced
Reason for choosing DrChrono
Liked their product secretions and services to make my life smoother and less
Reasons for switching to DrChrono
Their billing and customer service was very poor