# DrChrono Software Reviews, Demo & Pricing - 2026 > Review of DrChrono Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/drchrono-profile --- [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / DrChrono Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/drchrono-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/drchrono-profile/alternatives/) # DrChrono 2026: Benefits, Features & Pricing Wondering if DrChrono is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview DrChrono 3.9 [(490)](https://www.softwareadvice.com/medical/drchrono-profile/reviews/) Pricing Pricing available upon request ### About DrChrono DrChrono is a cloud-based healthcare platform that combines electronic health records, practice management and medical billing into a unified system. It is designed for medical practices across various specialties such as family practice, pain management, orthopedic surgery, psychiatry, podiatry and urgent care. The platform includes customizable clinical notes with specialty-specific charting shortcuts. Integrated telehealth capabilities allow providers to schedule and conduct video visits within the system. The medical billing component features customizable profiles and dashboards, while practice management tools include online scheduling, self check-in options and a HIPAA-compliant patient portal. Electronic prior authorization automates submission and processing to streamline requests. It allows providers to access patient information and deliver care using iPhone, iPad, or M-Series Mac devices. The platform supports laboratory and imaging service integration and includes electronic prescription functionality for regular medications and controlled substances. Wondering if DrChrono is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. ## DrChrono User Interface ## Popular DrChrono Alternatives Main Product DrChrono 3.9 [(490)](https://www.softwareadvice.com/medical/drchrono-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.66Value for money - 3.64Customer support - 3.86Functionality Pricing Available upon request Get Price Alternative Product [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) 3.9 [(1371)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) Ratings Breakdown - 4.05Ease of use - 3.65Value for money - 3.75Customer support - 3.83Functionality Pricing Available upon request Get Price Alternative Product [Fusion](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/) 4.3 [(708)](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.19Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(911)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.63Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) 4.3 [(498)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.19Value for money - 4.21Customer support - 4.22Functionality Pricing Starting at $32.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price ## DrChrono Pros and Cons We analyzed 490 verified reviews for DrChrono to find out what actual users really think. Select to learn more Intuitive Interface For All Users DrChrono offers a user-friendly experience with intuitive navigation and clear layouts. Users find it easy to learn, set up, and teach, with helpful tutorials and guidance for first-time users. The platform adapts well to different workflows, making daily tasks straightforward for both staff and students. Responsive And Friendly Team DrChrono's staff is consistently described as friendly, patient, and helpful. Support and training teams are attentive to questions, provide step-by-step guidance, and offer timely responses. Staff communication and availability help practices stay organized and make onboarding easier for new employees. Flexible Forms And Workflows DrChrono provides extensive customization options, allowing users to tailor forms and workflows for any specialty. You can easily modify templates, screens, and macros to fit your practice needs. The platform supports quick in-house adjustments, making it adaptable for diverse clinical requirements. Slow And Limited Assistance Users report frequent delays and difficulty reaching DrChrono's customer support. Help tickets often go unresolved for days, and live support is unavailable. Many find responses unhelpful for complex issues, with repeated escalation and poor communication, leading to ongoing frustration. Challenging Patient Data Handling Managing patient records in DrChrono can be cumbersome, with frequent issues retrieving information, navigating screens, and saving data. Users face problems with privacy, messaging, and onboarding, while accessing historical records and handling patient statuses often requires extra steps and clicks. Inefficient Scheduling Tools DrChrono's appointment scheduling features are often described as limited and difficult to use. Users struggle with online booking, tracking visit counts, and managing cancellations. The system lacks flexibility for different providers and procedures, causing manual rescheduling and lost appointments. ## DrChrono Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Essentials Pricing available upon request No plan information available Essentials Plus Pricing available upon request No plan information available Advanced Pricing available upon request No plan information available Advanced Plus Pricing available upon request No plan information available Elite Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## DrChrono Features - Popular features found in Electronic Medical Records Claims Management Clinical Notes Clinic Interoperability Communication Management Compliance Tracking Decision Support E-Prescribing Medical Billing Patient Portal Patient Scheduling - More features of DrChrono Activity Dashboard Alerts/Notifications Analytics API Appointment Management Appointment Scheduling Assessment Management Audit Trail Before & After Pictures Billing & Invoicing Calendar Management Charting Claims Scrubbing Client Management Code & Charge Entry Coding Assistance Confirmations/Reminders Co-Pay & Deductible Tracking Credit Card Processing Customizable Forms Customizable Templates Data Import/Export Digital Signature Document Templates Drag & Drop Drug Reference Database Dunning Management EDI Electronic Claims Electronic Prior Authorization Employee Management EMR/EHR EPCS Compliant Exercise Library Faculty/Staff Management For Cardiologists For Chiropractors For Dermatologists For Family Medicine For Healthcare For Medical Purposes For Medical Spas For Mental/Behavioral Health Formulary Management For Obstetrics & Gynecology For Ophthalmologists For Optometrists For Orthopedics For Pain Management For Physical Therapy For Plastic Surgery Practices For Podiatrists For Primary Care For Psychiatrists For Urologists Handwriting Recognition Healthcare Compliance HIPAA Compliant Image Management Initial Assessments Insurance Eligibility Verification Insurance Management Inventory Management Invoice History kiosk Lab Integration Live Chat Meaningful Use Certified Medication Alerts/Warnings Medication History Medication Management Messaging Mobile Access Mobile App Multi-Location Multi-Physician Multi-Provider Practice No-Show Tracking Notes Management On Call Scheduling ONC-ATCB Certified One-to-One Messaging Onsite Registration Order Entry Outcome Assessment Tools Paper-Based Claims Patient Education Patient Engagement Patient Flow Management Patient Intake Patient Management Patient Records Management Payment Processing Physician Management Physician Scheduling Practice Management Pre-Registration Prescription Renewal Progress Notes Quotes/Estimates Records Management Recurring Appointments Reminders Remittance Advice Remote Treatment Planning Revenue Management Role-Based Permissions Scheduling Self Check-In/Check-Out Self Service Portal SOAP notes Task Management Task Scheduling Telemedicine Templates Therapy Notes Treatment Planning Video Conferencing Virtual Waiting Room Voice Recognition ## DrChrono Integrations Box Integration rated undefined from -1 review Demandforce Integration rated undefined from -1 review Grow Integration rated undefined from -1 review Square Point of Sale Integration rated undefined from -1 review InvoiceSherpa Integration rated undefined from -1 review Prevounce Integration rated undefined from -1 review See all 24 integrations ## DrChrono User Reviews Overall Rating 3.9 Ratings Breakdown 5 47% 4 27% 3 10% 2 5% 1 11% Secondary Ratings Ease of Use 4.0 Value for money 3.7 Customer support 3.6 Functionality 3.9 LF Larisa F. Verified reviewer Hospital & Health Care 11-50 employees Used weekly for more than 2 years Review source Reviewed June 2026 Decent platform/ EMR 4 Previously 5 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Easy to view daily schedule, schedule appointments and template the way you want your notes to be arranged. Cons: Difficulty getting great reporting, financial metrics, etc. difficulty getting specific access for users. Read More JF Jeffrey F. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed May 2026 Customizable and includes scheduling and payments 5 I was really glad to find something customizable that worked well for my chiropractic clinic. It worked for me for many years until I decided to use a different program that was more specific to my field. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customizable and worked with my chiropractic business, from the get-go. It was free at first, and then transitioned to a paid model. Cons: It wasn't chiropractic specific. It wasn't a big deal, but it did mean it included a lot of things I didn't really need. Read More JS Jaime S. Verified reviewer Medical Practice 11-50 employees Used daily for more than 2 years Review source Reviewed October 2019 Best EHR 5 None Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Previously 4 5 Functionality Previously 4 Pros: DrChrono is by far the easiest EHR that I have ever used. I've worked in emergency medical, surgery, industrial, aesthetics and primary care. By far this EHR is the easiest to use and customize. Cons: Unable to set time in which the EHR is accessible by non provider staff. Would be great be able to set times in which I could set ancillary staff could use the EHR. Being that one could down load the app to the mobile device. Unable to set security settings that would prevent staff from accessing the EHR via their mobile device does patients personal information at risk. Read More TL Todd L. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed December 2025 No Practical Medical Decision Makers @ Dr Chrono 1 Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription. All Prescriptions, even a BP refill can only be sent by the provider. This is not a new regulation from the state medical boards or DEA, and that same non-controlled RX can be called in by those same staff members. In a busy medical practice, providers do not have time to review a draft prescription and send in all the new prescriptions, much less all the routine refills and med changes, based on standing orders. Makes no sense to put these barriers in healthcare. These providers are already over worked and UNDER paid. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The pros were pricing in the beginning, but the functionality has continued to decline, and we will be moving to another EMR. For the reasons stated below Cons: Management and IT are making updates and policy updates that don't even work in the medical field. They need a board of clinical and administrative personnel to advise on functionality. They are making changes that will run customers off!! Reasons for choosing DrChrono Pricing and now we know why its cheaper. Goes back to the people making decisions. It has to be cheaper to get people on board Read More ZP Zachary P. Verified reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed June 2025 CPA's cannot reconcile numbers from Dr. Chrono 1 If you add a provider your monthly goes up, but if you let a provider go the bill never goes down. Over several years we ended up paying 3 times more per month than what our actual provider head count. Very expensive. Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 1 Functionality Pros: It is new modern software. It looks great but has a long way to go to actually work properly. If you like to use reports to track your business performance don't use Dr. Chrono the numbers are Not Accurate. Cons: Financial Numbers are not accurate! Someday it might be a good software platform when it is fully developed. But as of today non of the actual financial numbers from provider production to billing can be trusted. It is impossible to reconcile we have tried it does not work. Reasons for choosing DrChrono It was perceived to be more cost effective. Reasons for switching to DrChrono NextGen did our billing through the software and they lost millions in failed billing processes. Read More KK Katherine K. Verified reviewer Mental Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed May 2025 Choose any other EHR. 1 Signing up with Dr. Chrono was the worst practice decision I've made. They started off so well when we signed up in 2016. I loved them for the first couple of years. They offered to pay for me to attend a conference so that I would come to some marketing dinners and convince other providers to sign up. I almost did it, but scheduling didn't work. And then the honeymoon ended. First it was constant system slowness, glitches, then they outsourced their help desk. Every time I thought it wouldn't get worse, things deteriorated further. There is no easy way to export chart notes, so it will cost thousands and thousands to transfer 9 provider's worth of data elsewhere. I feel like a hostage. Some examples. In February, they broke our providers' inboxes. Instead of each provider seeing only their patient's messages and faxes like had been the case for 9 years, now we all see EVERYONE'S. In addition to privacy concerns, it makes a safety issue, as I have to wade through 100s of messages to find the 4 messages from MY patients. Very easy to miss important communications. We had to explain to them AGAIN 3 weeks ago why this thing they claim they have been working on for the past 3 months is a problem. Aetna ERAs for two of our providers still don't work, 5 months after they forced us to change clearinghouses. Labcorp won't complete the integration unless you pay thousands of dollars or send them a high number of lab orders per week. Appointment reminders didn't go out last weekend. We've had at least 3 days in the last year where the system was completely down for most of the day. Periodically, the system applies payments to balances, even though the transaction failed, so we have to watch carefully for that. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: They have identified features that would be helpful to integrate in an EHR. There are a few options for customizing forms and templates. Cons: Poor reliability. Things break all the time, and then when you make a help ticket, the help desk gaslights you trying either blame user error, or claim that the problem doesn't really exist. Eventually, you get them to understand the problem, but then it takes weeks to solve a ticket, if ever. Reasons for choosing DrChrono They were able to handle credit card and claims processing issues unique to our medical mall/co-op practice structure. Reasons for switching to DrChrono EHR Your Way put documents with PHI and even credit card numbers in wrong patient portals. So. I guess Dr. Chrono isn't the WORST ehr we've ever used. Read More MS Moisey S. Verified reviewer Alternative Medicine 2-10 employees Used daily for more than 2 years Review source Reviewed December 2024 Poor customer support and lack of respect to your current clients 1 Very poor support system. Takes them 3-5 business days to respond to a simple issue. Billing system is also very poor. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: The scheduling is ok but everything else is hassle. Cons: I hired a doctor and for me to add him i had to sign the contract for 1yr. He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there. So image paying $$600/month for a provider who's no longer practicing. After speaking to their executive team, \[sensitive content hidden\] stated it would be a breach a contract which is complete bullshit. very disappointed Reasons for choosing DrChrono nad Reasons for switching to DrChrono i thought it was more interactive and easier suppport system Read More AB Ahmad B. Verified reviewer Medical Practice 2-10 employees Used daily for less than 2 years Review source Reviewed October 2025 Implementation Nightmare + Unintuitive UI + Locked-in Contract – Buyer Beware 1 After committing to DrChrono I discovered the system is virtually unusable without major workarounds. The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient. The implementation phase dragged for months, full of delays, unresolved issues and staff-downtime that disrupted practice operations. The training offered was insufficient: generic, basic, did not address our specialty’s workflow or busy-practice realities. Support is slow, often unhelpful, and you’re essentially locked into a contract with minimal freedom to cancel or exit—even when the system clearly fails to deliver on its promises. For any practice seeking a modern, streamlined, user-friendly EHR, I strongly caution against DrChrono. Unless you have a tremendous tolerance for frustration, excessive manual workarounds, and limited vendor accountability, look elsewhere. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Honestly, there is very little, if anything, positive to say about this platform. After months of using DrChrono, I could not identify a single feature that worked reliably or added real value to our workflow. The system’s interface, performance, and usability issues overshadow any minor conveniences it might offer. Even the supposed “benefits” like cloud access or mobile tools are poorly executed and frustrating to use. From start to finish, this software was a constant source of wasted time and aggravation. There are absolutely no redeeming qualities worth mentioning. Cons: DrChrono is a complete disappointment on every level. The system is outdated, painfully slow, and nearly impossible to navigate. Nothing is intuitive — every action takes multiple steps that make no sense. Implementation dragged on for months with no clear guidance, and the “training” was useless, leaving our staff completely unprepared. Support is unresponsive and dismissive, often taking days or weeks to reply. Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work. Every aspect — design, functionality, service, and communication — feels broken. This software has been an expensive and exhausting mistake. Read More AK Andrew K. Verified reviewer Alternative Medicine 11-50 employees Used daily for more than 2 years Review source Reviewed November 2025 TERRIBLE COMPANY WITH UNRELIABLE SOFTWARE!! 1 Myself and my team have had nothing but problems for years with DrChrono. The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers). We lost soooo much time and money with all the issues we've had with them. After deciding to leave and switch to a better software, they have now sent us to collections for the remaining 2 months they say we owe for the software we are no longer using. I should be suing them for all of the mishandled insurance claims, security breaches and lost medical records that patients are requesting. DO NOT GO WITH THIS COMPANY THEY ARE TERRIBLE! Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Starting out as a new provider opening my practice I had only ever worked with DrChrono as an intern at a different practice and he didn't have much positive or negative things to say about the software but I decided to sign up with them when I opened. In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. Cons: As time went on and they kept launching new features (most we didn't use) the platform became more and more unstable. We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps. After about 6 months of them trying to fix all the issues they then raised the price of the software every year, and required a year contract in excess of over 1500 a month for a small practice with 3 providers. Software like Jane and Chirotouch charge a third of that and have far less issues. At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues. Read More CH Charbel H. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 2 years Review source Reviewed January 2026 Not recommeded 1 We moved to DrChrono expecting an enterprise-level EHR. While reporting technically exists, it is not intuitive or user-friendly. Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone. Billing took nearly a year of back-and-forth to stabilize, and even now the system frequently glitches. CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate. What appears correct on the clinical side can show differently once sent to billing, creating real risk and added cleanup work. Patient statements are also a major weakness. They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one. Support is generally polite, but resolution is slow and often reactive. In addition, practices should read the contract very carefully. Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic. Overall, this platform has required far more workarounds and staff time than expected. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Read More Showing 1 - 10 of 490 Reviews [See All Reviews](https://www.softwareadvice.com/medical/drchrono-profile/reviews/) ## DrChrono Popular Comparisons [Tebra vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/kareo/)[Fusion vs DrChrono](https://www.softwareadvice.com/compare/131146-drchrono/vs/395326-Pediatric-Therapy-EMR/)[athenaOne vs DrChrono](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/vs/drchrono/)[RXNT vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/rxnt-emr/)[Carepatron vs DrChrono](https://www.softwareadvice.com/medical/care-patron-profile/vs/drchrono/)[AdvancedMD EHR vs DrChrono](https://www.softwareadvice.com/compare/1018-AdvancedEHR/vs/131146-drchrono/)[AestheticsPro vs DrChrono](https://www.softwareadvice.com/medical/aesthetics-pro-profile/vs/drchrono/)[ModMed vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/electronic-medical-assistant/)[Alleva vs DrChrono](https://www.softwareadvice.com/medical/alleva-profile/vs/drchrono/)[ChiroTouch vs DrChrono](https://www.softwareadvice.com/medical/chirotouch-profile/vs/drchrono/)[Jane vs DrChrono](https://www.softwareadvice.com/compare/86099-Jane-App/vs/131146-drchrono/)[Epic vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/epic-systems-epiccare/)[Elation vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/elation-emr/)[ClinicSense vs DrChrono](https://www.softwareadvice.com/medical/clinicsense-profile/vs/drchrono/)[PatientNow vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/patientnow/)[CureMD vs DrChrono](https://www.softwareadvice.com/mental-health/curemd-profile/vs/drchrono/)[EHRYourWay vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/ehryourway/)[NextGen Office vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/nextgen/)[eClinicalWorks vs DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/vs/eclinicalworks/) [Compare All Alternatives](https://www.softwareadvice.com/medical/drchrono-profile/alternatives/) ## Other Top Recommended Electronic Medical Records Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **236** times [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **228** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **201** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **175** times Stuck Between Options? 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