DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.  

The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.

Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.

DrChrono EHR
DrChrono EHR

DrChrono EHR

Electronic Health Records

Electronic Health Records

Face sheet

Face sheet

Mobile view

Mobile view

Payment analysis

Payment analysis

Patient timeline

Patient timeline

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



358 Reviews of DrChrono EHR

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 358 reviews

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Paula from Potthoff Eye Care & Surgery

Specialty:  Ophthalmology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

DrChrono10-30-18!

I would highly recommend DrChrono to anyone looking for a user friendly, well optioned EHR with great customer support!

Pros

I love how easily I can navigate around DrChrono! There are several ways to easily get to almost any area of a patient's chart. Whether I am in a billing section or chart section I can move to where I need to be without any issue. I also especially like the insurance eligibility feature. It is absolutely wonderful to be able to plug in the insurance identification # and have the most recent deductible, copay and coinsurance information readily available! There is also a very handy feature called "practice chat" to message the doctor while he is in with a patient if I have an urgent question or request.

Cons

I do wish there was a bit more definition in the schedule so I can see the time frames for appointments better but it's really just a small item. I can still always click on line and if it's not what I wanted I can change the time myself in the appointment window.....no worries!

Review Source

Linda from LINDA BUSEMAN, PMHNP, LLLC

Specialty:  Mental & behavioral health

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The Best

They do a great job and keep up with adding new meds to their database.

Pros

Less expensive than any other I have found
Reliable
Great Customer Service
Intuitive menus
Drug interactions on the screen

Cons

This is minor, however, I have no control over the layout of printed scripts, including font size. Nor am I able to print different scripts on the same paper. I must give 3 separate scripts for ADHD medicine, and if I print all 3 on 1 page, the pharmacist calls to say the script is unreadable.

Review Source

Response: The DrChrono Team, DrChrono

October 2018

Hi Linda, Thank you for your feedback. I see that you are currently using our free trial account which does not provide full access to all features. Please let us know if you'd like to see the product demo and upgrade to a paid plan. You can email us at ehr@drchrono.com. Best, The DrChrono Team

Pamela from Flatiron Family Medical

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great potential but only useful if you have IT background

Pros

An Absolutely beautiful looking EMR and amazing with apple products. Love the patient check in feature. Just give to the patients when they walk in. Works seamlessly with square as a payment option. Easy on the eyes. Very easy to use once the modules are created. Quick to learn once set up.

Cons

You basically need to know IT to put it together - the modules. Nothing comes with it. It literally takes hours and hours and weeks and weeks to work on the modules. Very disconnected looking final note. Billing through trizetto was atrocious. It's a shame as this product has amazing potential to be a #1 software. Hard to reach anyone in charge - which seems to be the "new normal" for EMRs these days we've come to find out. Missing quite a bit of functionality for primary care.

Review Source

Ryan from quorum

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Well designed, browser-only UI;

Pros

Overall strong EHR system; works best with Apple products so is ideal for iPad usage; efficiently formatted and organized

Cons

Apple-dependence may not thrill some customers

Review Source: Capterra

Doug from InBody Chiropractic

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

This is the EMR you need

Pros

Drchono practice management has solved all of our issues in the office

Cons

There is nothing wrong with this system, in fact it does more than we need

Review Source: Capterra

Bonnie from Hunter Vision

Specialty:  Ophthalmology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Simplicity

Pros

Easily understandable and user friendly. Especially in Ophthalmology field. Simple to change templates/forms when needed.

Cons

One major problem that I do not like about Dr. Chrono is that it is difficult to see the exact time an appointment is being booked at. The time slots never line up correctly until you actually click on them, and then it is easy to accidentally double book patients.

Review Source

Scott from Beaches Facial Plastic

Specialty:  Plastic & reconstructive surgery

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Dr Chrono review in Facial plastic surgery

Overall it is a great emr and RCM for small practices and small plastic surgery practices with a facility. Customer support and correcting issues needs to improve, however.

Pros

It’s very user friendly and the notes are easy to template. It is also a very intuitive system that is based upon Apple platforms. It is also user friendly for the staff to enter patient information and schedule appointments. It works for the physician on an iPad or iPhone wising an application.

Cons

The biggest downfall of the system is there lack of phone support and it can take several days or weeks to resolve an issue. With the new update, we still can’t send facility UB-04’s and the support team has not kept us in the loop on when it might be fixed since their new update. This is a definite flaw in their support.

Review Source

Savannah from Belle Medical

Specialty:  Plastic & reconstructive surgery

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

DrChrono makes it easy!

DrChrono for the most part is really easy to work with and learn!

Pros

I really like a lot of the different features of DrChrono, the form builders, the scheduling is simple, billing is simple. It's user friendly and easily manageable!

Cons

We have found glitches once in a while, whether it be that consent forms don't auto-populate like they're set up to do, or a picture or document won't save.

Review Source

Michelle from Hunter Vision

Specialty:  Correctional health

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Easy to navigate!

Pros

The schedule is super easy to read quickly and filter for specific appointment types. I also love the feature that warns you when there is a duplicate patient.

Cons

I wish there was a "find the next available appointment" feature and I don't like how the page clears if you don't save the first and last name before clicking to another app to get other information when adding a new patient.

Review Source

Annie from Healthcare

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2018

Few issues, but mostly usable and useful

Mostly good, some very irritating issues, but mostly good.

Pros

It's relatively easy to use, and has a lot of really good features. Easy to schedule patients, easy to store documents, easy to fax things.

Cons

When you have more than one provider in a practice, it's too easy to send things from the wrong provider. You can't refund a partial charge on a card. You can't schedule breaks over breaks, so sometimes making changes to the calendar can be very frustrating. There are also things that we'd like DrChrono to change, but they only say that they're working on it.

Review Source

KAREN from Del Mar College

Specialty:  Other specialty

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Review of DrChrono ERH

I don't have any general comments about DrChrono. As I mentioned earlier, the students find the software very easy to use. I will continue to use DrChrono to teach about electronic health record systems

Pros

Ease of use and easy to use features. The software is easy to navigate through. Students find the software easy to use.

Cons

I don't have any cons with DrChrono. When compared to other software used in the past, Dr. Chrono supersedes them.

Review Source

Rebecca from private practice

Specialty:  Psychiatry

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

I like it so far.

I was referred to from a friend who uses it. I agree that it's the way to go. I could have gone with an "out of the box" EHR which would have got me up and using it faster however I would have been frustrated with the lack of customization in the end.

Pros

adaptability to my needs
e fax
data input from patient prior to their appt
patient educational materials
I can send handouts and information to patients after the appt.
I don't have to click on too many pages to get through my note

Cons

Not super mental health oriented, like other EHRs
It almost feels like too much customization at times (but in the end this is a good thing)
Not always user friendly when just trying to get from one point in the chart to the next.

Review Source

Abbey from Fit 4 Life Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

overall worth it

We have been using drchrono for over 5 years, we have recently added the billing feature and it is working out great. We love it.

Pros

The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.

Cons

If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.

Review Source: Capterra

Dorothy from Family Foot Care

Specialty:  Podiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

WORTH A LOOK

I think it is worth a second look and I plan to do with that in the very immediate future.

Pros

Product seemed to have good support,And has a lot of features that are helpfulWith electronic records andPractice management.

Cons

It was not set up very well for specialty care when I looked at it and started using it on a trial basis.

Review Source

Response: The DrChrono Team , DrChrono

August 2018

Hi Dorothy, Thank you for your feedback. We have many podiatry practices that have been using DrChrono EHR for quite some time now. Please reach out to us at ehr@drchrono.com and we would love to show you a personalized demo for your practice. Best, The DrChrono Team

Charles from NPI

Specialty:  Pain management

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The best way to describe DrChrono is 1 sentence, better yet, 1 word is: Amateur

I hope they change some simple things and this could pass as a functional EMR.

Pros

It is cheap and they tell you that they offer a lot of quick tools. Overall, I would say that procedure notes are actually really quick which is the way they should be. Having said that, they are quick if it is a routine procedure. Any deviation from routine and it's really difficult. The iPad App is very funcitonal compared to other apps, but is still limited by the architecture of the program as a whole. In 20 years when the general public knows how to utilize an ipad efficiently, this product could be really good as far as the check-in/data gathering phase of patient care.

Cons

The program has far too many limitations. Simple things like headers and subheaders aren't really even headers or subheaders. It's rather impressive. Customer support is almost non-existant if you want something more than the routine minimal functionality. This program can't even get prescriptions correct. They omit the start date and end date of a prescription. They say "the start date is the date you write it". Well, what happens if you write a controlled substance that doesn't start for a week because they just filled a 7 day supply from their surgeon? Well then you are left hoping that the pharmacist notices the DNF in the comments section (the comments section specifically states: do not put start date, or any other important information). Everything about this program is like a teenager that took a programming course and thinks that they can do everything now. They have canned videos to show you how to do basic things. After that, you're on your own. It's just you and the glitches in the system trying to find your way through life. I'm 30 and fairly tech savvy, so I've been digging really deep into the program to maximize it. On the surface it looks great. After you pass through the first layer of promises...good luck.

Review Source

Response: The DrChrono Team, DrChrono

August 2018

Hi Charles, We don't see you as an active DrChrono user or customer in our system. If you need support or help with your account, please email us at ehr@drchrono.com so that we can assist you. Best, The DrChrono Team

Sandra from Formula Wellness

Specialty:  General practitioner

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Absolutely wonderful

Pros

Easy to use and understand. Videos that are in help tab are very handy when first learning they system.

Cons

Opens too many windows.
I am not fond of all the windows that open when clicking on tabs in pt chart.

Review Source

Kevin from medical practice

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Big promises, little performance

Within days of purchasing the system I realized I made a mistake. I attempted to resolve this issue and corporate referred back to the contract and essentially said 'too bad, you signed a contract' Keep in mind I never implemented the system and was in the training process when I discovered the gaps in service and the corporate policy of profits before service. My business fax number is now lost, so my patients and colleagues can't fax me, I now need to get a new fax number and change everything that had my fax number on it. I do not and will not use. Be very careful before you sign on the dotted line with this company.

Pros

Dr. Chrono has a nicely packaged sales promotion. They even speak of a free one month trial, but my free trial turned into a debt that I can't get out of.

Cons

Terrible service, little effort to do what is right for the physician. They botched my fax number and now I have to get a new one, creating a lot of stress and cost to my practice.

Review Source

Response: The DrChrono Team, DrChrono

July 2018

Dear Kevin, We are very sorry to hear about your experience. Our support hours are Monday - Friday 8 am - 8 pm EST and we also do have support on the weekends if needed. These hours are standard and available for all customers. I was also informed that both your account manager and implementation specialist are actively working with you to resolve any questions or challenges you are having. Please reach out to us at ehr@drchrono.com if you have any other questions. Thank you, The DrChrono Team

Kenneth from Pinehurst Wellness & Urgent Care

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

July 2018

Auto reminder does not work properly for almost 3 months.

Pros

We can't give any pro comments until this issue is resolved and feel it is unfair to give any positive comments when we are loosing business.

Cons

It has been three months and the auto reminders is still not working properly. With multiple locations we are at an all time high with the auto reminder still not working properly. There are days where it does work and then there are day where not a single reminder is set. We have been told that this was a global issue and that it has been fixed but yet it hasn't. The auto appointment reminder was major selling point and feel very disappointed.

Review Source

Response: The DrChrono Team, DrChrono

July 2018

Dear Kenneth, We are very sorry to hear about the issues you've been having. Our internal team has informed me that they've been in contact with your practice and is currently working to resolve the issues. We will be reaching out to you to provide updates on the progress. Thank you, The DrChrono Team

Steve from Ankle & Foot Specialty Clinics, LLC

Specialty:  Podiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Amazing

Listen to all tutorials and videos. Still got to the help tab to figure out how to do stuff. Faster than calling the rep. and setting up a time.

Pros

Ease of use and functionality. Paper use and printing are basically gone. Faxing is electronic and quick.

Cons

It has it all so there is a lot to learn. I use everything they have and sometimes get negative feedback from my patients who demand a person who speaks good english. Not much cultural diversity in my patients.

Review Source

yasen from vmg

Ease-of-use

Value for money

Customer support

Functionality

June 2018

MY EXPERIENCE WITH THIS SOFTWARE IS BEYOND AMAZING

Pros

system is easy to change notes and re format.
Easy to on iPads
backup system is easy to manage
prices for plans are not to bad
comes with new user tutorials

Cons

sometimes system does not save things
don't like that you have to put in a ticket to fix a problem

Review Source: Capterra

Displaying 1 - 20 of 358 reviews