DrChrono
About DrChrono
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Most Helpful Reviews for DrChrono
1 - 5 of 467 Reviews
Lauren
2 - 10 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed August 2021
DrChrono
Mike
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Love the program. I had all my charts shredded--15 years worth.
chart elimination, eas of use, efficiency
PROSNow I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!!
CONSI have to pay for it. LOL. I have no negative comments to make about this great program.
Norman
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Product is "Good", Service is "Outstanding"
Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.
PROSEasy to implement, great support, ease of use
CONSSome of the features don't really function as well as advertised
Reason for choosing DrChrono
I had experience with Dr C from a previous job and chose to stick with it
Vendor Response
Thank you for the kind words and helpful feedback!
Replied January 2020
Kim
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2021
Great customizable platform/TERRIBLE customer service and help
Up and down. I do like the ease of the platform and that I can customize it. I hate the customer "service" which is honestly non-existent.
PROSIt is easy to make the forms exactly what you need for your practice. They do offer some tutorials up front, but they honestly were not very helpful. Fortunately if you have the slightest knowledge of programs, you can format things yourself very easily.
CONSLot's of down time. It goes slow and you can't access your records. The biggest CON for me though is the inability to get issues resolved. I have been working on getting an issue resolved with writing scripts for labs for over a year and half now and still not resolved. There is no place to call. So you can't actually talk to someone. Their hours to help you are in the middle of clinic hours so essentially you will never get help.
Reason for choosing DrChrono
Because it worked well with MAC supposedly.
Reasons for switching to DrChrono
wanting something that worked with Apple products better. Wanting something that didn't crash as much and was more suited to psychiatric care.
Karolyn
Medical Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
DrChrono Software Review
Positive.
PROSThe ease of use, the numerous videos that provided tutorials, the excellent support and customer service provided by DrChrono's team.
CONSHave yet to build in telemedicine portal, for example doxy.me, into their platform. That's the only missing piece.
Reasons for switching to DrChrono
Have used Epic for 10+ years and was looking for HIPPA compliant software for patient medical records that could be accessed easily by any device, used remotely by my team for patient care daily, accessed easily by my patients via patient portal, was easy to learn how to use with training support, and most importantly that provided excellent customer service. Their team also provides billing services if needed. Easy to use during telemedicine visits. Have enjoyed all the reports it can generate as well.
Vendor Response
We are glad to hear that you enjoy our platform Karolyn!
Replied January 2020
