ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other complex areas of medicine.

ChartLogic EMR (electronic medical record) is designed to understand user workflow, specialty and personal preferences. The solution offers electronic charting capabilities that allow medical practitioners to view patient notes, medical history, referral letters and diagnosis codes on a single screen.

ChartLogic PM (practice management) helps in managing the administrative activities which include registration and scheduling, eligibility and verification, claims, billings and collections, user dashboards and reports. The module also integrates with ChartLogic EMR.

ChartLogic RCM (revenue cycle management) enables users to optimize financial performance. The solution manages the payer mix, case volumes and denials and disputes on a regular basis. ChartLogic also takes care of the claims continuum and provides practice staff access to detailed financial data.



43 Reviews of ChartLogic EHR Suite

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 43 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Smooth Clinical Process

Clear support.

Pros

Easy setup.
Simple process.
Easy to edit notes.
Similar to a word document.
Electronic medications.

Cons

Connectivity issues at times, but that happens with any platform connected over wifi.

October 2018

Julia from Cook Foot & Ankle Specialists

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Easy to use

Pros

I like being able to use smart marks, smart fields, and templates. It saves a lot of time in charting to be able to have a template with all of the verbiage you want already done, and you can just drop it in the note.

Cons

E prescribing can be a hassle. There are several steps to the process and this part of the system is just not very user-friendly or "intuitive."

July 2018

Merideth from Steely foot clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

July 2018

Bad to worse

Like I said initially they were helpful in setting up and sent someone to train onsite for 3 days

Pros

It does save to the cloud so no storage needed on site. During the sale they were very helpful and come to our site for training.

Cons

THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start. To expensive to start over. Please consider other products

April 2018

Lauren from ozarktech

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

excellent

Pros

It is user friendly which is a plus. Also, it makes charting easy and less time consuming when you are in a pinch.

Cons

The customer service could use some work and the loading can takes some time which causes problems when you are in a hurry.

April 2018

Kristen from Peepers

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Very good software

Pros

We just switched over to this software for our office. It has many great things about it. It allows you to schedule patients with ease, make billing claim easier, organizing patient information, and much more. We have two doctors and it makes it easy to navigate between doctors.

Cons

The only con I have about this product is that it is sometimes hard to navigate between the screens. Other than that it is good so far.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

This EMR system is extremely user friendly!

Pros

EMR are easy to navigate through. I love the easy template setup which you can set up to your preference which makes it extremely easy to navigate.

Cons

At some points while navigating it takes a little extra time for loading but other than that I have only had a few user mistakes which were taken care of promptly by their great support team.

March 2018

Steve from Randall Pain Management

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

March 2018

Absolutely terrible. Out-dated and terrible. Don't use. Lag issues. Server issues. Very outdate

Pros

Really not much at all. It is seriously so far behind other EHRs and their PM software is absurd.

Cons

Everything. PM software terrible. Customer service a joke. They put in tickets and do nothing. Not cloud-based. As if they are from the 80s. So many better products. Not customizable. I cannot believe they get a 4 star. A joke.

March 2018

Shelby from MAD Billing Service, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Easy to use

Pros

This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.

Cons

It took me awhile to understand and learn all the buttons and sometimes the pages take a little while to load.

March 2018

John from Colorado Rehab

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

March 2018

Trouble Getting Off The Ground

Chart Logic seems like a nice intuitive product but the actual implementation left much to be desired. It seems like it would work fine for a smaller PCP but it just couldn't handle the complexity of our Docs' travel schedule. Plus, the inability of the implementation team to export/import our data was a major blow.

Pros

Interface seems easy to understand and checkin process is automated, if you are a standard practice with set travel schedules

Cons

Tracking multiple Docs across multiple locations that changes weekly is not possible, implementation team had a very difficult time importing SQL database correctly - this was a real show stopper.

January 2018

Keith from Asun

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2018

Used to use, but not too friendly

Pros

It was ok in the robustness of it, there was a lot of ideas going on at once, and you get eventually what you need to get done

Cons

Way over complicated. Too much is going on on the screens at once, and your eyes have trouble adjusting.

October 2017

amber from Sacramento Bariatric

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Amber Espinoza

Pros

user friendly, quick, easy to use, overall I like the system. easy to access to pt info, makes my job easier to do.

September 2017

Bonnie from Sacramento Bariatric Medical Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Nice, easy system to use

As always, customer service is really great whenever we need something and that is much appreciated.

Pros

The EMR is simple and easy to use. I like the set up and the customer service is great. I like that you can set up your page how you would like it, which makes it easier to navigate based on your preferences.

Cons

I don't have any cons with the EMR system. I do find that the new scheduling system update makes it more difficult to use, so I continue to use the old one. It's more efficient and I can get things done much faster.

September 2017

Julia from NHSA

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Office Manager

Pros

Overall user friendly , great customer service, if you are having any problems with the system they resolve within minutes and get you back to work in no time.

Cons

streamlining meaningful use steps, templates could be a little less clumsy, internal office email communication and why not labeling straight from scanned image instead of all steps from scanning, uploading etc. - minimize steps.

September 2017

judy from NHSA

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

its pretty easy

Pros

Overall i think the system is pretty easy once you learn it. i like that we can organize it to our benefit and see the pt demo info without clicking back to the PM

Cons

----When adding the ref doctor to the note even if its in the PM not sure why sometimes it doesn't cross over to the EHR.
---- Dont like that the Dr. Notes can be deleted or changed by accident its happen.


September 2017

Elly from NHSA

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2017

User friendly and adaptable to the clinician's needs for the practice

I am interested in the new developments including the ability to use apps and patient portals. I would like to see more integrating of schedules, lab results, and faxes. Looking forward to the future of what Chartlogics may have to offer in this regards.

Pros

I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)

Cons

The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.

September 2017

Maria from Northwest Houston Surgical Associates

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2017

Easy to Use!

Pros

Good selection of features. Makes it possible for us to efficiently organize all tasks and assignments

Cons

Pictures doesn't cross over. Provider stays the same when switching patients. Patient's address is not under demographics

September 2017

Paulette from NHSA

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

ChartLogic Rocks!

We reviewed several softwares both PM and EHR some systems compatible some not with our office culture. Chartlogic married witg Advanced MD have proven to work for us thus far.. Truth be told I am interesred in transistioning to Chartlogic RCM and billing platform.

Pros

The internal workflow is fluid and conscice... They have an excellent, friendly, hands on and well infomred support team which is an added bonus on all fronts. We started with chartlogic in 2013 switching from a in office server based Medisoft PM and EHR and glad we did.

Cons

Since 2013 there have been several changes for improved processes and as a result of governmental regulations. ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients.

September 2017

Julie from Sacramento Bariatric Medical Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Customer support rocks!!!

Pros

you can maneuver around the site quite easily, once you understand all the buttons, it makes your daily charting easier.

Cons

Takes a bit to understand all the buttons and where to look for certain templates etc. Overall, works well.

September 2017

Danelle from Gerstein Eye Institute

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2017

trailed product while investigating new Medical Record systems.

Pros

Like the ease of use. The system seems to follow a logical order and loaded quickly. Not too many clicks to navigate.

Cons

Seems like we will need a lot of customization. It will be difficult to determine how the reporting will coincide once edits are made.

December 2016

Sue from Pediatric Associates of Stockton

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

The name says it all

ChartLogic is a very easy to use program that is highly customizable.

Pros

Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online.
Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you. The customization is great!

Cons

We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done.