athenahealth EHR Software


619 reviews(4.0/5)
619 reviews(4.0/5)

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Windows 10

619 Reviews of athenahealth EHR

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  • Lisa from Medical Clinic

    Number of employees: 11-50 employees

    September 2018

    Wouldn’t recommend to my worst enemy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Honestly, the salesperson was the reason we went with Athena. Everything that they promised never came to fruition.

    Cons

    The most difficult EHR to use. Definitely NOT user friendly and the training was horrible.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jeremy from STERIS corp

    Specialty: Hospital

    Number of employees: 5,001-10,000 employees

    September 2018

    athenahealth review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I still thought this was an excellent product but I wouldn't recommend to anyone with a small group of users.

    Pros

    The mobile piece was an excellent solution at the time but as standards changed, we no longer needed a system like this. There are a lot of bells and whistles but they come at a price.

    Cons

    It was pretty expensive for the population we were using this for. Maybe 200 people were using it and it was a huge cost. Used this software for a year or so but no longer needed the mobile portion so the software became too expensive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Athena is one of the best, But Support and Training Isn't

    Ease-of-use
    Functionality
    Quality
    Support

    Went live with Athena on 5/2018 and it has been a bumpy ride since.

    Pros

    -New modern interface compared to what we were using before.
    -Easy to Navigate once a workflow is established

    Cons

    -Support really isn't that great. I've still got open tickets from months ago with no resolution. Occasionally you'll get someone who can fix your problem on the first call.
    -Training is subpar. Previous EMR was here for a month training users. Athena send a few people a couple weeks ahead to train only the superusers. Then they send a few more the week before (3), the week of (8) and the week after(3). Most of those people don't even have the answers. They tend to stick what is in the training but any questions outside of that they have to get back to you on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kerri from FCRHC

    Number of employees: 11-50 employees

    September 2018

    Not Available for Android - iPhones only!??

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    IS NOT SUPPOETED ON ANY DEVICE OTHER THAN AN IPHONE. I WAS NOT EVEN ABLE TO ATTEMPT AN EXPERIENCE.

    Pros

    I was esctatic when my co-worker showed me I could access on my mobile device. I wouldn't have to be around my laptop if I needed to check labs or do some quick follow up on my day off.

    Cons

    But then I tried and tried and tried to log in on my phone. To no avail. Not supported by my browser. I looked at all their advertising for how amazing Athena clinicals is....tried to figure out why I couldn't get it to work for me. Called customer support at Athena only to hear what I dreaded - only supported by iPhones. Why? How in 2018 does a company provide a service that can only be utilized by iPhones!? We operate their Athena EHR in our office on Windows based computers....does not require Macs to operate their EHR, why limit their mobile support to iPhones!??? My advice from tech support, make a suggestion. Anyone else out there who doesn't operate on an iOhine, can you please make a suggestion too!?

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shelby from Hope Clinic and Care Center Inc.

    Specialty: Family medicine

    Number of employees: 2-10 employees

    August 2018

    Athena Health EMR

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Customer Service was fantastic for us as a small clinic! Highly recommend their product.

    Pros

    It is pretty easy to learn, manuals are online, support and their customer support representatives are awesome!

    Cons

    No paper manuals, reports are not the easiest but are detailed which is good! Trying to find help sometimes on the internal support is difficult.

    This review was submitted organically. No incentive was offered
    Review Source
  • Darien from Parks Motors

    Specialty: Other specialty

    Number of employees: 51-200 employees

    August 2018

    Exceptional Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact that health care can be handled quickly and in a orderly fashion is what means the most to me.

    Cons

    With this product there really isn’t any cons with a program designed this well you can’t help but like everything about it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sarita from Unity Family Health Care

    Specialty: Family medicine

    Number of employees: 2-10 employees

    August 2018

    Very Disappointed with this EHR and their billing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our billing is also done through this system. Waste a of money. This is a huge disappointment. I spend too much time researching modifiers and trying to make sense of computer generated billing instructions telling me to see this rule or that rule. These are issues that a billing company is supposed to take care of. Need to talk to someone on the phone to resolve an issue? Good luck. Would be much better off to just hire a billing/coding person to work in the office.

    Pros

    Well, it is an electronic record so i have to consider that a pro.
    I really cannot think of any other pros.

    Cons

    Total Lack of Support. You cannot just call to speak to someone. You must first go through multiple questions and drop down boxes to direct and then you can receive an access code which is required to actually speak to someone. More often than not, the person isn't aware of how to help with your situation and has to go speak to someone else while you remain on hold.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nicole from San Diego Sports Medicine & Ortho Center

    Specialty: Orthopedics / sports medicine

    Number of employees: 11-50 employees

    August 2018

    Athena EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I miss it!

    Pros

    I used it every day and was easy to flow through for an ortho practice, well organized when it comes to patient information and forms or documents that the patient needed. Easy to fax as well.

    Cons

    Sometimes with updates it would be an adjustment and sometimes run things slow. Called customer service quite a few times, but helped out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • jasmine from San Diego Sport Medicine and Orthopaedic Center

    Specialty: Orthopedics / sports medicine

    Number of employees: 11-50 employees

    August 2018

    The software, for me, was easy to learn.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I liked that the encounter notes would fax automatically to their PCP's and how easily it was to fax any document.

    Cons

    I did not like that we had to click in and out of the patients folder to find an answer, such as authorizations and referrals. Another thing was there were many steps to take to just file one document.

    This review was submitted organically. No incentive was offered
    Review Source
  • Vishal from Hamilton Club

    Specialty: Other specialty

    Number of employees: 11-50 employees

    August 2018

    Extremely helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It a very user-friendly software which works just the way it is supposed to. I have used many different software in the past but this is extremely well designed and does what it promises.

    Cons

    There isn't anything about this software that I don't like. It is very user-friendly and works very well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jared from Medical

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    August 2018

    This review is specific to the AthenaNet iPhone app... which is total and complete garbage. I would rate it on the App store, like one typically does for apps, but Athena does not post this app on the app store... probably because they don't want anyone t

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The cloud based version of Athena that I use on my computer is fine. But this app is such trash, I feel like someone should be eternally damned to the fiery pits of hell for creating it.

    Pros

    It fits right in your pocket. The icon is a lovely purple cloud with a factually inaccurate caricature of an EKG tracing on it.

    Cons

    It is a useless piece that will not help you care for your patients. It will continuously block you from logging in, stating that "Your session has expired. Please log in." And no matter how many times you close the app, reboot the app, restart your phone, etc, it will continue to give you this message and prevent you from logging in. Pretty handy, huh?

    This review was submitted organically. No incentive was offered
    Review Source
  • Katelyn from SDSM

    Specialty: Orthopedics / sports medicine

    Number of employees: 11-50 employees

    August 2018

    EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, too difficult to navigate through the program from a front desk perspective.

    Pros

    The ability to track patient communication and the ease of routing faxes. Being able to see previous patients that you've accessed if I forgot who I was just working on.

    Cons

    Too many clicks to do 1 function, too long to enter new patient info, and hard to view schedules. It's not easy to go back to previous screen because it kicks you back to the main screen every time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • DOROTHY from The Family Foot Care Group

    Specialty: Podiatry

    Number of employees: 2-10 employees

    August 2018

    THEY HOLD YOUR MONEY - NOT THE BEST

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think the marketing of the product is pretty heavy and there is no large benefits in this software over others some having of holding money is notJustified in my mind.

    Pros

    The software is recognized by many Organization and it does Accept Laboratory information easily, And it is easy to access from many locations.

    Cons

    The way money is handled made me very uncomfortable, The onus is on the doctorTo remember to click and release funds Earned by theMedical provider.Never saw this with any other software. I feel more comfortable having money directly put into my account - no reason it needs to be held onto by Athena.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Worst EMR Athena is a scam

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    There are none the cons out way any possible pros. Do your homework they are liars and will sell you an emr that doesn’t exist.

    Cons

    The company is horrible. They do not honor the business contract they gave us. No support, our office has done our own leg work because Athena’s supports staff is incompetent. No billing support what so ever.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Jennifer from mckesson technologies

    Specialty: Hospital

    Number of employees: 201-500 employees

    July 2018

    user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    claims can be caught prior to leaving the system for corrections
    user friendly, easy to navigate
    all aspects of patient chart are on the same page

    Cons

    Athena reps work the denials, but they still have to be worked by us.They are never fully argued or disputed.
    its a hassle when athena states something is against ins policy, but you have claims that are paid and would like to override that function.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • David from Flat Rock Physicians

    Specialty: Family medicine

    Number of employees: 1 employee

    July 2018

    There are better products for less money. Paper charts are still better than Athena.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Athena doesn't employ a single physician to help out at headquarters, which you will understand when you go through training. The project managers will push you through the poor training until it is too late. It was a complete nightmare learning this system; most descriptors are mislabeled.

    Pros

    You can create order sets (Doctor's orders) that include correct diagnosis, labs, Xrays, prescriptions that will speed up your memory and save time.
    You can also e-prescribe controlled medications with the help of your i-phone.

    Cons

    It is incredibly over priced. You will still need to pay your biller, or just use Athena as your biller and flush 20 cents (per dollar) down the toilet.
    Most of the words and phrases they use come from the computer world, and not the medical world. I would be embarrassed to run a company like Athena.
    We are currently looking for a new EMR system to replace Athena.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sabrina from Uthscsa

    Number of employees: 51-200 employees

    July 2018

    I have used this software at two different facilities.Which I learned it at one an used at the other

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Knowledge to use on others

    Pros

    This software is easy to use once you learn the process. Which helps that the customer service people are very helpful and will walk you threw any issues

    Cons

    The only issues I would say that isn't as much helpful is the verification part. It's so complicated to understand

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Darrus from Summit Health Management

    Specialty: General practitioner

    Number of employees: 1,001-5,000 employees

    July 2018

    Much better suited to individual practices

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Athenahealth EHR is a competitively priced solution that has a decent feature set well suited to a individual provider practice. It's integrated billing components, having been the first part of the software developed, is solid.

    Cons

    The interface and many of the UI control concepts are dated on the user front end. The administrative interfaces are similarly dated and make a great deal of extra work for organizations that have many providers, locations, specialties, etc...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • William from CRCHC

    July 2018

    As part of the admin team, the reporting feature is top notch.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I do not use this software from a clinical perspective. The layout is aesthetically appealing and it has an IM feature to send quick messages. From a reporting standpoint, setting up reports and building them from scratch couldn't be easier. It's very simple to export the reports to excel or Tableau for even better analysis. It does come with prebuilt reports. If you need to create a custom report, there is a report building feature that walks you through the steps. For the most part, Athena does a good job at defining the fields, but sometimes it does require some trial and error.

    Cons

    Though the software has really user friendly reporting features, sometimes the data itself does not make sense. For instance, we ran a report for no shows and there were instances of 1 no show/0 booked slot. There are also different report categories that include/exclude certain types of data. ie you may not find certain billing data in a clinical category report.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Taylor from Family First Health

    Specialty: Family medicine

    Number of employees: 201-500 employees

    July 2018

    Clinical staff in an outpatient office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This system is very easy to use. You can multitask and see multiple sections of a patient's chart at once.

    Cons

    Sometimes can be challenging to look at chart due to large amount of information displayed on one page.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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