athenahealth EHR Software


 

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

athenahealth EHR - Capture patient details
 
  • athenahealth EHR - Capture patient details
    Capture patient details
  • athenahealth EHR - Track patient vitals
    Track patient vitals
  • athenahealth EHR - Measure and record details
    Measure and record details
  • athenahealth EHR - Patient history tracking
    Patient history tracking
  • athenahealth EHR - Diagnosis and order management
    Diagnosis and order management
  • athenahealth EHR - Dosage monitoring
    Dosage monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 10

603 Reviews of athenahealth EHR

 

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Software Advice Reviews (461)
More Reviews (142)

Showing 1-20 of 461

Darrus from Summit Health Management
Specialty: General practitioner
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Much better suited to individual practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Athenahealth EHR is a competitively priced solution that has a decent feature set well suited to a individual provider practice. It's integrated billing components, having been the first part of the software developed, is solid.

Cons

The interface and many of the UI control concepts are dated on the user front end. The administrative interfaces are similarly dated and make a great deal of extra work for organizations that have many providers, locations, specialties, etc...

Review Source
 
 

Taylor from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Clinical staff in an outpatient office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This system is very easy to use. You can multitask and see multiple sections of a patient's chart at once.

Cons

Sometimes can be challenging to look at chart due to large amount of information displayed on one page.

Review Source
 
 

Anita from Dr burkholder
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Initial use in medical practice trnsition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Able to use soap note comfortable formats and edit notes as needed
Able to use templates and medical terminolgy

Cons

Learning to segment orders from thought, work flow
Sometime going back is not as simple as it wS when flipping a page

Review Source
 
 

Steve from Ankle & Foot Specialty Clinics, LLC
Specialty: Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Physician who uses it at the hospital.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is intuitive to save time with patient information input. Communication with other departments is easy. Reports are good.

Cons

Color and background make it kinda depressing to work on. Hard to change font sizes for old people eyes.

Review Source
 
 

Darien from Parks Motors
Specialty: Billing services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

ATHENA HEAKTH REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact that you have access to everything you need in reference to your health right in your smart phone device

Cons

This product is so helpful really can’t find anything negative to say about it. Most applications are difficult to use but this one is very user friendly

Review Source
 
 

Veronica from Family first health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Time consuming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to enter data, organized into categories from problems medicines and history, ect. Also looking patients up multuple ways

Cons

Multiple pages. You need to go out of a chart into quickview to schedule an appointment. You need to go out of a chart just to make a label. Limited items to use for conditions, surgeries and orders

Review Source
 
 

Maziar from CourseNetworking
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good but product but not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use in term of finding different parts. Also, updating has been done pretty good. Overall good experience.

Cons

The scheduler part is not user-friendly. Charging by percentage doesn't make sense. Failure is happening and hard to deal with.

Review Source
 
 

Sheila from Rocky Hill Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Mediocre

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is relatively easy to navigate within the system and with some upgrades in functionality, it has been better - i.e., upgrade with last patient's charts opened, etc.

Cons

Of late, the customer support structure has changed is somewhat frustrating to get a "live person." It also depends on the person you get and their level of knowledge - one person can be really great and so super helpful and the other person can literally not know what to do. It's great when you get a live person, but even getting to a live person isn't easy as it used to be.

Review Source
 
 

rachelle from southern coos and health center
Specialty: Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

The cloud

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

cloud base system, disaster recovery, price per patient no add on fees , Updates included in price point.

Cons

scheduler a little awkward to use, for the lab and the medical imaging departments, 2 choices with built in interfaces for PACS

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Athena is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that it is very easy to use and it has a lot of short cuts to utilize to, for scheduling, for labs, etc.

Cons

I dont like that you cant group lab orders to be printed all at once, sometimes you have to print them out one by one. Thats time consuming

Review Source
 
 

Roxana from Outsource Healthcare Billing
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good for big practices.

Pros

You can do everything you want in the the system. Usually good customer service and good ticketing system.

Cons

They charge by percentage. Which limits a small billing business to get this software. They will not give you a quote unless they see you revenue.

Review Source
 
 

Kayla from Family First Health
Specialty: Family medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Nice EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Being able to fax orders through the actual app versus doing it manually. Saves a bunch of time! Also, being able to athena chat with co-workers... it's like a text message.

Cons

When Athena goes down, and then we have to turn to paper charts. That takes up a lot of time that could be used on other things.

Review Source
 
 

Jennifer from FRMDPA
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Clincal is great, Collector...not so much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AthenaClincal has made our doctor incredibly happy. Its ease of use and efficiency has improved our practice tremendously. Our complaints solely lie with AthenaCollector. Their billing team has no idea what they are doing. Basic coding skills, insurance knowledge, general skills on how to appeal denials are not taught to their team. The majority of this team is outsourced, barely speaks English, and is loosely trained on billing. They provide generic responses and kick back claims to the practice they deem "unworkable" yet simply require a phone call to the payer for resolution. We spend more time working denials and appeals than they do and they collect a percentage of our revenue for minimal work. Their "replicated" EOB's are usually incorrect and the reason a claim is denied is usually misinterpreted. Resubmission of claims is done incorrectly and submitted as new claims, resulting in new denials as duplicate submissions. The list goes on and on. Don't waste your money on this portion of the system. Save the time and hire an actual biller.

Pros

The clinical side is fantastic, easy to use/navigate
Order sets easy to modify & create along with access to other physician order sets as examples
Reporting

Cons

Collector - uneducated billing team, outsourced from another country who do not understand coding basics
Payor Enrollment
Customer Service

Review Source
 
 

JENNIFER from OSNC
Specialty: Orthopedics / sports medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

IT SLOWS DOWN AND FREEZES FROM TIME TO TIME, WONT LOAD PAGES OR FAILS TO CONNECT WITH CREDIT CARD AND SCANNING MACHINE

Cons

IT EFFICENT, SEARCHES INSURANCE FOR YOU, IT PULLS INFOMATION FROM OTHER PLACES AND PUTS IN THE BLOCKS FOR YOU

Review Source
 
 

gina from orthopaedic Specialist of North Carolina
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Athena pros and cons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact we can do everything in one system, scheduling is easy and fast. i also like being able to check patient insurance on demand.

Cons

I dont like that we have had a constant glitch for more than 6 months when processing copays. it randomly gives us an error message and doesnt communicate with our credit card terminal and noone at Athena has been able to fix this. It is very frustrating when you have to explain it over and over and cannot get any anwers or resolution.

Review Source
 
 

Robert from CFAM, Inc
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Was Better years ago

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Need more medical support with ins co

Pros

Able to get all insurance co fast years agoeasier to get signed up with insurance companies. Claims usually in 24 hours of submission

Cons

Support are more mechanical aspects of program, but an able to evaluate certain medical aspects of the program.

Review Source
 
 

DIANE from WEBSTER MEDICAL CLINIC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Excellent but complex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Somewhat pricey but for all practical purpose, it's a complete system. The support is not too bad but you need lots of practice and mistakes to really finally understand how it works. The accounting system if very complex; you almost have to be a CPA to understand how it's functioning. Overall, it's an industry standard and ranks with some of the best.

Pros

The through coverage of all aspects of a medical practice, large or small. It incorporates everything an office needs to accomplish and tries to make it complete.

Cons

complexity of the accounting portion is extremely hard to learn and takes a lot of time to learn. It requires constant attention to detail and gets out of control quickly if not monitored constantly.

Review Source
 
 

Subhash from Freelancer
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use and accessible on any platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Enhanced workflows for easy documentation
Automatic patient identification
Rich patient snapshot view
Continuation of care with patient engagement tools

Cons

Clinical decision support alerts need to be improved
Not good layout and design
Too much of noise alerts/suggestions

Review Source
 
 

Jessica from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Easy once you get to know it

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Labs are easily accessible. Messaging is nice to have to chat to co workers when their not around.

Cons

Scheduling a patient at the same appt slot when someone else is taking that same is frustrating, athena doesnt show you when someone else is taking the slot. Making you have to call the patient back saying the slot has been taken

Review Source
 
 

Patrisia from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been using athena for a long time for about 5 years. Athenahealth is very easy to use and learn.

Review Source
 
 
 
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Showing 1-20 of 142

William from CRCHC

July 2018

July 2018

As part of the admin team, the reporting feature is top notch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I do not use this software from a clinical perspective. The layout is aesthetically appealing and it has an IM feature to send quick messages. From a reporting standpoint, setting up reports and building them from scratch couldn't be easier. It's very simple to export the reports to excel or Tableau for even better analysis. It does come with prebuilt reports. If you need to create a custom report, there is a report building feature that walks you through the steps. For the most part, Athena does a good job at defining the fields, but sometimes it does require some trial and error.

Cons

Though the software has really user friendly reporting features, sometimes the data itself does not make sense. For instance, we ran a report for no shows and there were instances of 1 no show/0 booked slot. There are also different report categories that include/exclude certain types of data. ie you may not find certain billing data in a clinical category report.

Review Source: Capterra
 


June 2018

June 2018

Secure. Secure, Secure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can probably tell that I like it! Its secure and excellent for billing my clients. The secure text messaging is great and is compatible with my apple watch.

Cons

Bit pricey compared to the competitors but probably worth it given the vast array of features that are present.

Review Source: Capterra
 

Doug from InBody Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

An EHR that actually works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It takes the most time consuming events and simplifies them

Pros

This system basically takes the things that take the most time for you or your staff and makes them simple thus saving you time and money

Cons

For us it was a little bit challenging to start using but that was about it, otherwise it seems very awesome

Review Source: Capterra
 


May 2018

May 2018

Promises broken.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Obtaining insurance eligibility and getting immediate feedback to correct claims prior to submission. Billing software is very good, but then you lose control of the claims since Athena has payments made to a bank account they control.

Cons

Patient notes -- very difficult to make your own templates and what is pre-installed is awkward and missing options. The team that does the billing is unresponsive when there are issues. Support is slow we also had an issue since January, unsolved.
System limitations--you can't message a patient directly--that simple feature is missing. You can't fax most documents from the software, only certain items. Cannot export chart to a fax number--has to be with a pre-existing contact in the software (must ask permission with a form to add a contact).

Review Source: Capterra
 

Brett from Ken Garff Automotive Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Worked in offices over the last couple years with this software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Able to manage several patients at once. The templates fill in quickly making it pretty easy to keep up in a busy clinical setting.

Pros

I like that it looks pretty. It is easy to switch between different offices and different doctors. Adding diagnostic pictures is very easy to help with monitoring wounds and other things.

Cons

It is nice that you can have templates, but when you are entering things into each area of the template, you have to grab the mouse and move it and click where you want it. Some other software programs offer an option like "F2" to skip to the fields that need to be populated. The room assignments work well, but is a little time consuming.

Review Source: Capterra
 

Kathryh from Trinity Healthcare

April 2018

April 2018

Postive Pro's, Countless Cons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access to clinical providers through Athena Secure Messaging for almost instantaneous responses.

Pros

Athena Clinicals makes communication a breeze with Athena Text, secure messaging, Patient Case options and special documentation options for any and all patient/clinical staff needs.

Cons

The medical records system continues to be a painful process through Athena for patients and clinical staff alike. Scanning in documents to not have the information show up in the charting system/ only working with Athena capable providers successfully most of the time makes this a tedious process and errors common.

Review Source: Capterra
 

Paula from Charleston Women's Wellness Center

April 2018

April 2018

I have been on Athena for over a year and it is a step above my last system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved payments

Pros

Ease of use.
Global functionality and lots of useful data. I haven't even learned to use all the parts

Cons

A lot of buttons to click until you get your flow correct. No formal training on the product. We sorta learned as we used

Review Source: Capterra
 

Chelsea from Nuance

March 2018

March 2018

Best EHR on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Athena is simple, easy to use, and intuitive for the user. Take this with a grain of salt since no EHR is perfect, but after using 10+ in different situations Athena Clinicals takes the cake. The layout is simple to understand and charting is straightforward.

Cons

Athena has some glitches that all seem to be pretty random. Unfortunately, fixing them has been a trial and error situation but most we can work around.

Review Source: Capterra
 

Melanie from Designing

March 2018

March 2018

Medical clinic emr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved using Athenaclinicals. It has lots of helpful learning modules to help train staff. Creating reports was a big help as well.

Cons

Clearing claim holds is a challenge because the language is not alwats easy to interpret! Offering learning modules would help.

Review Source: GetApp
 


March 2018

March 2018

EHR is the wave of the future

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a necessary evil.

Pros

EHR are here to stay. The processes in this are much better than the other ehr that I have used. I would like to see some refinement though.

Cons

I don't like the lag sometimes. I am less than enthused about the volume of users that I can use at a given time though.

Review Source: Capterra
 

Denise from TOCA

March 2018

March 2018

Am still kind of training but seems good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good ease of use and better software to what I am used to.

Pros

I like the ease of use, the step by step instructions on how to use the program and when going through the training process how you can ask someone questions.

Cons

It was kind of confusing at first then after the step by step instructors lead the way. The learning center was not so bad

Review Source: Capterra
 


March 2018

March 2018

Athena is a very robust application with many timesaving features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is very helpful to help track quality measures for mips and macra

Pros

The step by step process of walking through ge visit is very inclusive. We like the quality measure features, helping us track this for all patients.

Cons

The scheduling and reporting features need work. The scheduling templates are difficult to work with as they are not very flexible. The reporting features are just not good at all as it is difficult to find reports that you need or it's even more difficult to try and build one that you need.

Review Source: Capterra
 

catherine from Cross Island Medical Center
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

truly the easiest EMR/billing system to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

5 years ago, during the quality reporting for reimbursement, Athena made it so simple and easy that i was shocked to learn that it took a fellow friend 2 months to complete her reporting where it took me 30 minutes. providing patients with detailed information on their insurance benefits and the life of claim creates better communication and cohesion for the clinic/patient relationship. as a provider, the easy customization for templates, use of templates and the ability to actively follow medical orders (referrals, lab orders, pharm scripts) and their order created-results received "circular completion" making quick response corrections easier as well. having online doctor information, calculating by type of physician, practice, distance from your location and easy searches is a delightful feature for scribes and physicians alike. i have used an number of EMR systems, web-based and online, and this is by far the best i have ever used.

Pros

from the clerical input, insurance checking/info response, patient input, dx order features, sign off and the visual, detail of the LIFEspan of a claim, orders require "circle completion," the ease of quality reporting requirements...i could go on an on with the amazing functionality features of this program.

Cons

it is expensive, but it eliminates the need to hire for areas of administration. what I would pay for 1-3 people to do, Athena provides an entire team of people, thus creating a quicker turn around time for appeals, the need to call insurance companies. the implementation period is overwhelming, and going live will make you question yourself and your desicion. but, so worth it.

Review Source: Capterra
 

Skyller from Hammer and Forge Chiropractic

February 2018

February 2018

I have used Athena in the past and they have consistently high quality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They work well as a billing company. They have a great work record and always get work done for us quickly. I was always happy with their follow through.

Cons

It is not the cheapest of all billing software. There are some that are cheaper that could maybe do the same service.

Review Source: Capterra
 

Krystal from Medical Specialist of the Palm Beaches

February 2018

February 2018

Our office utilizes Athena as our electronic medical record software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Athena was user friendly and easy to learn since I started in this office without medical experience.

Cons

Athena could use some updates, especially in providing easy to access files such as patients social history.

Review Source: Capterra
 

Mallory from Regional One Health

January 2018

January 2018

Tricky Electronic medical record software. Beware, providers do not like it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

End users had too many problems, but back end was fine.

Pros

The back end maintenance is not bad at all. The application is not bad to change or build new things for Providers. Customization is difficult in some spots.

Cons

End users constantly complained about the software not working. The items would crash when clicked on, like ePerscribe. We had several issues of results not showing.

Review Source: Capterra
 


January 2018

January 2018

Good for use in urgent care especially if you are using for several

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Again, reporting is very accurate. It was not originally made for urgent care so there are a few work arounds like work flows for instance.

Pros

Prior to this we had Docutap which had a more user-friendly interface. However, when we would run a report and then the same one 5 minutes later using the same parameters they would never balance out. With athena we can run reports for one site or all 17 sites or any combination. It's also easy to get used to the user-interface, just takes a little practice.

Cons

athena's products don't come cheap and if you need customer support you need to put in a ticket which is a pain. To do a customization of a requirement takes quite a bit of time and effort.

Review Source: Capterra
 

Kory from Kitagawa Dermatology LLC

January 2018

January 2018

EHR was ok but not efficient for specialist.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrated well with labs, pharmacies etc. meaningful use info was helpful. Worked with dragon dictation

Cons

Not very user friendly at all. Scheduling aspect is horrible although they were trying to improve this

Review Source: Capterra
 

Kara from Kara Wallace, MD

November 2017

November 2017

The sales completely misrepresent their product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The EMR help create a note efficiently with templates and macros. Refilling prescriptions is easy, after figuring out what to refill.

Cons

The RCM/PM is terrible! I'm paying them a fortune and they are doing nothing. All the work is punted back to the biller. The EMR's biggest problems are seeing when an Rx was last refilled, having to search in different areas for messages, and too many steps involved in accomplishing some tasks.

Review Source: Capterra
 

Jennifer from Seiling Municipal Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Fantastic!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased revenue, better quality indicators, MU and MIPS support, revenue cycle support

Pros

This software is very user friendly. We are using them in out clinic, ED, and IP space with no issues. There is a learning curve, like any EHR, but once your staff get it there is no turning back. Within 60 days of going live our hospital revenue increased by 11%. Their customer service is amazing, our account manager is on site every month and calls in weekly. I didn't get this from Epic, CPSI, or Meditech!

Cons

I would like to see more people within their CSC. This company is growing fast, and a few extra hands to assist with questions would be beneficial.

Review Source: Capterra
 
 
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