athenahealth EHR Software


 

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

athenahealth EHR - Capture patient details
 
  • athenahealth EHR - Capture patient details
    Capture patient details
  • athenahealth EHR - Track patient vitals
    Track patient vitals
  • athenahealth EHR - Measure and record details
    Measure and record details
  • athenahealth EHR - Patient history tracking
    Patient history tracking
  • athenahealth EHR - Diagnosis and order management
    Diagnosis and order management
  • athenahealth EHR - Dosage monitoring
    Dosage monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 10

559 Reviews of athenahealth EHR

 

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Software Advice Reviews (433)
More Reviews (126)

Showing 1-20 of 433

Monica Acon from Education
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good but tedious.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Athena software is very detail oriented. It makes processing information very effective as everything is stored according to patient and keeps record keeping easy. We like to use iPads in the office, conducting and recording appointments directly into Athena

Cons

I do not appreciate how I have to click through all the screens as I input information about the patient. Even if I have no prescriptions I have to ok and click through screens which is time consuming and tedious

Review Source
 
 

Perry from WiseCare LLC
Specialty: Urgent care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Satisfactory EHR for charting, but lacking in billing and A/R support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd explore other EHRs first.

Pros

Ease of use clinical documentation, templates are fairly user friendly and help expedite the charting process at point of care

Cons

What's the use of good charting when they cannot sufficiently process claims? They keep losing us money on so many claims. Won't complete certain claim forms properly. Their customer service stinks, don't help us with this issue to see it through despite so many attempts by our billing office. I get the sense AthenaHealth knows they are too large to care about just one client. Such an arrogant way of thinking.

Review Source
 
 

Travis from UTHSC
Specialty: Family medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Loaded with features and becomes more efficient with use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ability to graph and chart different data points (labs, vitals, Coumadin results, etc) and visualize these within the chart can be helpful. Dot phrase macro texts as well as pre selected boxes for templates can both provide significant increase in efficiency. Notes come out readable and logical as opposed to some overly-templated notes.

Cons

System can be a little "bulky" in the sense that there are so many potential customizations and a fair amount of button clicking required until you become more familiar with the system. Auto defaulting on pharmacies, labs, ect is very good when it works, but can lead to mistakes if a patient uses more than one pharmacy for certain drugs. Med list reconciliation is less intuitive than it seems it could be, as well as a lack of auto-integrating diagnosis into the problem list.

Review Source
 
 

kristen from Northside Pediatrics
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

struggle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

clinical side is okay to use. The doctors state it is easy to chart with. Meaningful use is manageable.

Cons

The billing is horrible. You are third party to your money. Half the time our biller is double checking athena

Review Source
 
 

jessica from Advanced PainCare
Specialty: Pain management
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Billing Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would have get the software if we could have not used your billing people just the system

Pros

I love the friendly user aspect. It is easy to navigate. Most information was right on the screen so you did not have to toggle.

Cons

The RCM - the fact Athena outsources to a different country and they make many many mistakes. The posting mistakes are horrible. They contradict their notes.

Review Source
 
 

Robert from Salud! for Women and Family
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

AthenaHealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Amazing product that I would recommend to any office that would like to remain a small, self sufficient, independently operated machine.

Pros

This company tries its best to help you become self sufficient in billing and communication with the insurance companies.

Review Source
 
 

Maria from Texas Retina Institute
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Billing and Scheduling Appointments

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would give this program a 8 out 10. So far very happy with them though.

Pros

I'm going to start first by saying this product is very easy to use, Anytime I have a question I can get an answer by one of the reps in a timely matter.

Cons

There are a few things we would love to have, for example the power to remind us something, or alerts on some patients. ETC...

Review Source
 
 

Billie Jo from Access Health Louisiana
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love just how user friendly the program is and how easily it can be configured to your practice's needs.

Cons

The program does not have an autosave function and requires the staff to constantly route to the save button when editing chart information.

Review Source
 
 

Jessica from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Nice computer program in a primary care facility

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Athena text is nice to have to communicate between co workers and not disturb them while with a patient. Its nice to have all documents filed in different folders/tasks. Urgent tasks are easily seen

Cons

I found it difficult and time consuming to learn. Not user friendly.

Review Source
 
 

Patrisia from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

AthenaHealth

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Athenahealth is very easy to use, customer service for athena is very polite and answers any question we would have.

Cons

sometimes athena goes goes down, but other than that we have no issues with it, love it better than our previous system.

Review Source
 
 

Nancy from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Clinical staff - patient intake, vaccine input, triage calls, etc.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

User-friendly, on-line dependability; clinical documents can be easily categorized, filed away and located at a future date.

Cons

Have to be very careful when pulling up patients to "add documents" from scan-in box; works well if you reclick on the patient's name, but if you click the magnifying glass will go to last patient in que.

Review Source
 
 

lori from Angels Medical LLC
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

They will Bankrupt your Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nobody at Athena cares about small business with one doctor

Pros

Somewhat simple to use for basic tasks like input of patient for front desk, clinical and billing codes Not up to standard billing:
Do NOT TRUST your business with Athena health

Cons

No help with claims or billing . They lie! Multiple claims in hold for computer issues /problems that they NEVER fix: You will NOT get PAID unless you have a person looking and working claim buckets to watch your claims go in bucket for credentials , even if you are they want to redo it and will not let claim process

Review Source
 
 

Karen from Orthopedic clinic
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Practices with inhouse billers BEWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company sold us their “EHR only” version, knowing our intentions to use our own billing company and not theirs. They failed to disclose that this would cripple our front desk - we could not verify insurance, see an account balance, scan any ID cards, or utilize an appointment reminder system. You know, features you think would be there. We only learned these things after asking about them, mid-implementation process. If we asked how do you do this or that, the answer was always “well you can’t because you didn’t purchase the full package.” It became clear they were trying to force us into using their billing company, rather than ours. None of that was made clear beforehand, which is just unethical. Our implementation specialist, if you can call her that, was highly unaccomodating to our needs, did not return phone calls, and was only available on her terms. She made zero effort to work out any arrangement with our biller, and in the end we ditched Athena because of her lack of willingness to help us. We switched to Advanced MD and the difference is NIGHT AND DAY. Athena was on track to ruin our practice - It was like buying a car, and then finding out it didn’t have an engine. Also, Advanced MD can do everything Athena refused to do, PLUS they’re cheaper.

Pros

EHR software was attractive on demo, and appeared to be user-friendly. The cost was a little high, but seemed worth it at first.

Cons

This company was dishonest with our practice about what we purchased, and their business model is unethical.

Review Source
 
 

Lu from FFH
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Athena is the most forward thinking EHR that exists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Athena is extremely easy to use. I am in charge of training new providers in our practice and even those that are terrible with computers seem to "get it" quickly. It's loaded with great tools and features and I'm able to finish my notes immediately after seeing patients. It has many ways to customize it for my practice.

Cons

There are so many small improvements that Athena could make and while they do offer a sort of "suggestion" page within their system that they review, they are more focused on forward improvement than dedicating resources to fix the small issues that exist with the current system.

Review Source
 
 

Carlos from Regenetics health
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Difficult loss money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth it

Pros

Can’t tell if anything you might think is an all service practice management but not really customization is limited as well as expensive when you add everything you need

Cons

You are not in control need a biller coder on staff and still have to pay 7 percent. Not a trial period when you could back out and still get your money back

Review Source
 
 

Jennifer from Comprehensive Podiatry LLC
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Athena

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This EMR makes my small office more efficient and allows me to automate some aspects of it. It helps keep me in check with the new changes happening in the field.

Cons

This EMR has several aspects that I do not use. It does take a few weeks to get used to using it.

Review Source
 
 

Julie from Seton
Specialty: Psychiatry
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2017

November 2017

Athena is cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Reports that are more customizable than what is offered.

Pros

The new tabs at the top are helpful for navigation. Being able to customize templates is nice. Ability to use on cell phone.

Cons

Still too much scrolling and clicking. No ability to make quick keys to quickly put in frequently used text.

Review Source
 
 

Sean from FMA
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Worst client support I have ever experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is useless, plenty of bugs, not interested in hearing what problem is, every complaint/but we have tried to report we have been told is a "work flow issue", the customer service phone people seem like they have zero experience with software or the medical field and how an actual office works, seems like they just read off a script that always ends in a "work flow" problem.
they choose to do updates in the middle of the day which inevitably leads to slower performance and crashes most of the time, most companies would have downtime overnight when usage is low, NOT ATHENA!!!

Pros

drop downs, ease of documentation, layout of pages good, easy to toggle between items (when the site is performing as expected.

Cons

devastating slow loading more often than not, crashes frequent, they never have any answers, always a work flow problem, have even figured out the glitch on more than one occasion and they still do not think anything is wrong.

Review Source
 
 

Vicky from GNS
Specialty: Nephrology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

A pretty good product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's overall a good product.

Pros

Athena is a user friendly program. It is easy to use the scheduling system. Other areas in the system are fairly easy to use as well.

Cons

Athena could improve in a few areas. It sounds like there will be some updates coming out soon, so hopefully billing claims will be better.

Review Source
 
 

Arlene from Chesterfield pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

There are many thing I like but too many clicks to get thru a chart.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the cost of the system there needs to be better and quicker way around the chart. From making appointments all the way thru a visit there are many clicks that slow down the visit. Even when done there is too many items to be completed even when everything is mapped and templates are made with order sets.

Pros

The thing I like most is that I can write directly on the computer, sign documents and send them off without paper.

Cons

I feel that the system is difficult to get through a chart, there are too many clicks and I need to write to verify and compliment the chart.

Review Source
 
 
 
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Showing 1-20 of 126


January 2018

January 2018

Good for use in urgent care especially if you are using for several

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Again, reporting is very accurate. It was not originally made for urgent care so there are a few work arounds like work flows for instance.

Pros

Prior to this we had Docutap which had a more user-friendly interface. However, when we would run a report and then the same one 5 minutes later using the same parameters they would never balance out. With athena we can run reports for one site or all 17 sites or any combination. It's also easy to get used to the user-interface, just takes a little practice.

Cons

athena's products don't come cheap and if you need customer support you need to put in a ticket which is a pain. To do a customization of a requirement takes quite a bit of time and effort.

Review Source: Capterra
 

Kory from Kitagawa Dermatology LLC

January 2018

January 2018

EHR was ok but not efficient for specialist.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrated well with labs, pharmacies etc. meaningful use info was helpful. Worked with dragon dictation

Cons

Not very user friendly at all. Scheduling aspect is horrible although they were trying to improve this

Review Source: Capterra
 

Kara from Kara Wallace, MD

November 2017

November 2017

The sales completely misrepresent their product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The EMR help create a note efficiently with templates and macros. Refilling prescriptions is easy, after figuring out what to refill.

Cons

The RCM/PM is terrible! I'm paying them a fortune and they are doing nothing. All the work is punted back to the biller. The EMR's biggest problems are seeing when an Rx was last refilled, having to search in different areas for messages, and too many steps involved in accomplishing some tasks.

Review Source: Capterra
 

Jennifer from Seiling Municipal Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Fantastic!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased revenue, better quality indicators, MU and MIPS support, revenue cycle support

Pros

This software is very user friendly. We are using them in out clinic, ED, and IP space with no issues. There is a learning curve, like any EHR, but once your staff get it there is no turning back. Within 60 days of going live our hospital revenue increased by 11%. Their customer service is amazing, our account manager is on site every month and calls in weekly. I didn't get this from Epic, CPSI, or Meditech!

Cons

I would like to see more people within their CSC. This company is growing fast, and a few extra hands to assist with questions would be beneficial.

Review Source: Capterra
 

John from Womens Health

April 2017

April 2017

Very slow and completely incompetent support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If i hadnt been with them as long as I have been making a transition a nightmare I would be finding a better solution

Review Source: Capterra
 

Tim from SNG
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Holding out hope...........As bad as all other EMRs at this point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If I could give negative stars for customer support (after go-live) I would but that is not an option.
Overall Athena has not lived up to its hype. Document management for a large practice with multiple locations and two specialties is horrendous. Surgery scheduling module is painful as well. We knew that going into this product but we held out hope that our schedulers would catch on, unfortunately, it just does not work for our practice at this point. The new scheduling module might be better so we are holding out hope. If considering this product make sure you fully understand the buckets and document management. And I mean spend more time learning these pieces of the system than you could have ever possibly imagined. Overall, It is a struggle.

Pros

Reports. Co-sourcing of billing office. Pre-go live project planning. Support at go-live.

Cons

Document management. Task Assignment Overrides. Customer Service. Ability to solve problems in a timely manner. Lack of in-depth training necessary for such a complex system.

Advice to Others

Do your homework. Call others w/ Athena and not just the groups they tell you to call. Map out your document flow not just once, not twice, but at least 6 times so you can anticipate bottlenecks and identify red flags w/ their document management process. Don't set up two departments (we have pain and neurosurgery) as it creates way more problems than it's worth. Make sure you fully understand how the buckets and spend a great deal of time on this aspect of the system.

Review Source: Capterra
 

Reginald from Frontline Internal Medicine LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Consummate Professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this software since October 2014. They are more than a software vendor. They have a staff that is full of knowledgeable professionals that can assist in every facet of our practice. They were the best source for making the transition from ICD9 to ICD 10. They are able to assist in every facet of our practice by dealing with both software issues and or Best Practic Management.

Pros

The software is user-friendly. The staff is well trained and very very polite, patient and professional.

Cons

They do not have an office in my hometown where I can go to work for them.

Advice to Others

Do not hesitate to call and ask for help if you are sure about something. There are many bells and whistle available to make your job easy. You should stop to see if there may be a shortcut to an operation and there usually is something that can make your job easier.

Review Source: Capterra
 

Jarred from Merit Health Family Medicine

January 2017

January 2017

Easy to use once you get the hang of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm new to Athena and even though it seemed overwhelming at first, it is actually pretty easy to use and get around on.

Review Source: Capterra
 

Angelique from HAPPI, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great reports, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered.

The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena.

I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming.

Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

Review Source: Capterra
 

Sonia from Rio Surgical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked with Athena in the past, and I loved it. Very easy and fast to learn. I love how you can customize your own notes makes it easy and very helpful to finish encounters faster. It gives you a summary of the past visits, also has flow sheets you can adjust. so much you can do with Athena.

Pros

how easy it is to use but very detailed

Cons

haven't found anything I dislike yet.

Review Source: Capterra
 

Tina from The Doctor's Clinic

December 2016

December 2016

athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first medical software I ever used. It was easy to learn and real easy to use and get around.

Review Source: Capterra
 

Danelle from Gerstein Eye Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Costly, but good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love that we can access from anywhere. Great features for billing & collections and even front desk.

Pros

that we can access from anywhere.

Cons

costly for small practices.

Review Source: Capterra
 

April from My Doctor

November 2016

November 2016

my doctor pediatrics review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Athena for a little over a year and it works great for our practice. I recommend this program for any office.

Review Source: Capterra
 

Maureen from Reflections OBGYN
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

EMR review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used other emr's and find Athena the easiest user friendly of them all and would recommend it to everyone

Pros

Very easy to navigate

Cons

Does not let you see the last patient chart that you were in

Review Source: Capterra
 

Stacey from BID Plymouth

November 2016

November 2016

AthenaClinical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena is easy to use when it comes to scheduling, billing and messaging. I would highly recommend it for any busy practice.

Review Source: Capterra
 

Jackie from ACM

November 2016

November 2016

Overall Good Quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program. Enjoy that we have the ability to customize but wish we could go even further. I wish there was an easier way to contact support with questions instead of over the phone, with a busy office it is hard to find the time to get on the phone versus starting a ticket online or via email.

Review Source: Capterra
 

Zack from Maine Vitreoretinal

November 2016

November 2016

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome customer service and ease of use! Reports are easy to create and don't take forever generating!

Review Source: Capterra
 

Christian from Reflections OB/GYN
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Terrific EMR system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena is a very user friendly EMR system. Easy to navigate, schedule and input information. New update did make reviewing appointment histories more complicated.

Pros

Ease of use.

Review Source: Capterra
 

Brian from MCMG
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Absolutely hate everything about Streamline. Risk to patients; Classic is SO MUCH BETTER.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Lost a lot of functionality with Streamline. Unable to choose lab of choice or change way to submit an Rx during encounter. Miss quickpicks. Unable to save multiple labs for frequent tests that use different labs. Please ATHENA go back to Classic. It just needed a few more "jump to" tabs was all.

Pros

Allows to quickly see what an actual encounter will look like at the end after completing the various templates.

Cons

99%. It is a mess. Limited monitor "real estate"; really, medications and prescriptions are a large part of an encounter and with Streamline you get a small box to scroll in for meds. Classic had access to the entire monitor for meds. Unable to create QuickPicks or easily switch between different lab companies if needed.

Advice to Others

IF you can get ATHENA Classic view do so; it is VERY good. It has its issues (document management is an issue) however STreamline is beyond horrible. Very odd that as an UPGRADE it is worse than its predecessor. It is possible to sell your cadillac and buy a bicycle instead I presume. This is what it feels like.

Review Source: Capterra
 

jay from zinia

October 2016

October 2016

Support doctors and health providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With apps and websites, they are enabling users and doctors, nurses, and patients to collaborate on health and wellness issues. Long running track history shows data from previous trials and visits in a meaningful and thorough manner.

Review Source: Capterra
 
 
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