athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

Capture patient details
Capture patient details

Capture patient details

Track patient vitals

Track patient vitals

Measure and record details

Measure and record details

Patient history tracking

Patient history tracking

Diagnosis and order management

Diagnosis and order management

Dosage monitoring

Dosage monitoring

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 10



629 Reviews of athenahealth EHR

Overall rating

3.5 / 5 stars

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Showing 1 - 20 of 629 reviews

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Rebekah from Great Falls Clinic

Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

Athena

Pros

Athena definitely has potential, however it is not one of my favorite EMR's used. It is nice how it can departmentalize different physicians and checking their schedules is relatively easy.

Cons

Athena is not very user friendly. Do not try to run reports, as these can be highly inaccurate.

Review Source: Capterra

Abby from Dell Children's Medical Center

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

November 2018

Easy to use but has flaws

Overall, it keeps medical charts organized and it is easy to update and change information. They do try to update the software regularly, so that is nice.

Pros

It is generally easy to use. A recent update in the last year, so the layout is much improved. It is pretty user-friendly.

Cons

First, there is not enough security in terms of being able to secure certain types of notes to keep them from being accessible to people within your network. Second, when you send patient cases back and forth, there is no notification of new notes on an open case.

Review Source: Capterra

Bea from Megaworld Corporation

Specialty:  Other specialty

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

athenahealth solutions

Pros

Great app for those difficult health questions and solutions that your not sure of. It will answer all your concerns and queries.

Cons

No problem with downloading this tool and no negatives to report. Get all your health queries answered.

Review Source
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great tool for healthcare providers

Pros

This tool is great for fast information and effective systems. Switching to Athena helped our company create a better end user experience for our employees and customers.

Cons

Some buttons would be useless to us. I wish we could get rid of these keys for the space. Rearranging would be beneficial.

Review Source: Capterra

Adrian from Pru Life UK

Specialty:  Other specialty

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

High in patient engagement

It's a rather average EHR but excelled in patient engagement. Overall, a reliable and productive software.

Pros

The patient portal has greatly helped to lessen my work. Patients were able to view check their records and schedule an appointment without ringing.

Cons

Occasional lagging, usually after updates. I bet due to newly added features. Customer support is hard to reach.

Review Source
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Verified Reviewer

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

October 2018

Excellent Way to Communicate with Other Providers

Pros

I like how I can easily search through outpatient records when caring for them in the hospital setting. Everything I need to know is located in one place such as past medical history, current medications, previous lab work and imaging ect. I can see where the patient was seen last and what was done for them. I especially like how I can message providers in order to stay in close communication with them. This allows a smoother transition when going from the inpatient to outpatient setting.

Cons

I do not like how not all providers are connected with Athena. If a provider is not part of the system then I can not communicate with them.

Review Source: Capterra

Brenda from North Fulton Pediatrics, PC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The Best!

I implemented this product in a practice, then started training providers on this product. I am stationary now and using another product that doesn't come close to Athena. Unfortunately, I am unable to switch over to Athena! I have used several different EMR/Practice management products and Athena is the best!

Pros

Athena can do most anything in their EMR/Practice Management product!

Cons

Percentage rate of collections can be a little high. Billing department can be a little hard to get a hold of, but over a great product.

Review Source: Capterra

Evangeline from Healthcare Management Associates

Specialty:  Dermatology

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easiest EHR system I have navigated

Pros

Easy, pleasurable interface to navigate. Also easy to train others on it, overall a great product. I loved working on it compared to others I have worked with.

Cons

Sometimes it was a little bit laggy and crashed often during the work day. After a phone call to athena they were usually able to fix it quickly though.

Review Source

Pamela from Flatiron Family Medical

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

ZERO CUSTOMER SUPPORT

Pros

It has a lot of the bells and whistles that you need for a EMR and of course they've available during implementation.

Cons

Customer support is non-existent once you finish implementation. We are in limbo now as we use it with ipads/iphones and since the IOS upgraded, athena isn't compatible. They said they'll look into it and after a week of waiting, we have no answer and no one to speak to. As well, you need to create a ticket for everything and it takes a good 30-45 minutes to even get simple answers. They assign you a "customer success" manager after implementation but they don't know any clinical answers. We asked to speak to a manager and 10 days later, still waiting for this to happen. I even tweeted athena to see if I could get a quicker reply and no answer.

Review Source

Stephanie from Manufacturing Company

Specialty:  Other specialty

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Reviewing athenahealth EHR

Pros

Convenient to use! they made it easy for the patients that are waiting for results or even make an appointment.

Cons

when updating the app, it is lag sometimes maybe for new features added after an update.

Review Source

Lisa from Medical Clinic

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Wouldn’t recommend to my worst enemy

Pros

Honestly, the salesperson was the reason we went with Athena. Everything that they promised never came to fruition.

Cons

The most difficult EHR to use. Definitely NOT user friendly and the training was horrible.

Review Source: Capterra

Jeremy from STERIS corp

Specialty:  Hospital

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Functionality

September 2018

athenahealth review

I still thought this was an excellent product but I wouldn't recommend to anyone with a small group of users.

Pros

The mobile piece was an excellent solution at the time but as standards changed, we no longer needed a system like this. There are a lot of bells and whistles but they come at a price.

Cons

It was pretty expensive for the population we were using this for. Maybe 200 people were using it and it was a huge cost. Used this software for a year or so but no longer needed the mobile portion so the software became too expensive.

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

September 2018

Athena is one of the best, But Support and Training Isn't

Went live with Athena on 5/2018 and it has been a bumpy ride since.

Pros

-New modern interface compared to what we were using before.
-Easy to Navigate once a workflow is established

Cons

-Support really isn't that great. I've still got open tickets from months ago with no resolution. Occasionally you'll get someone who can fix your problem on the first call.
-Training is subpar. Previous EMR was here for a month training users. Athena send a few people a couple weeks ahead to train only the superusers. Then they send a few more the week before (3), the week of (8) and the week after(3). Most of those people don't even have the answers. They tend to stick what is in the training but any questions outside of that they have to get back to you on.

Review Source: Capterra

Kerri from FCRHC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Not Available for Android - iPhones only!??

IS NOT SUPPOETED ON ANY DEVICE OTHER THAN AN IPHONE. I WAS NOT EVEN ABLE TO ATTEMPT AN EXPERIENCE.

Pros

I was esctatic when my co-worker showed me I could access on my mobile device. I wouldn't have to be around my laptop if I needed to check labs or do some quick follow up on my day off.

Cons

But then I tried and tried and tried to log in on my phone. To no avail. Not supported by my browser. I looked at all their advertising for how amazing Athena clinicals is....tried to figure out why I couldn't get it to work for me. Called customer support at Athena only to hear what I dreaded - only supported by iPhones. Why? How in 2018 does a company provide a service that can only be utilized by iPhones!? We operate their Athena EHR in our office on Windows based computers....does not require Macs to operate their EHR, why limit their mobile support to iPhones!??? My advice from tech support, make a suggestion. Anyone else out there who doesn't operate on an iOhine, can you please make a suggestion too!?

Review Source: Capterra

Shelby from Hope Clinic and Care Center Inc.

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Functionality

August 2018

Athena Health EMR

Customer Service was fantastic for us as a small clinic! Highly recommend their product.

Pros

It is pretty easy to learn, manuals are online, support and their customer support representatives are awesome!

Cons

No paper manuals, reports are not the easiest but are detailed which is good! Trying to find help sometimes on the internal support is difficult.

Review Source

Darien from Parks Motors

Specialty:  Other specialty

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Exceptional Service

Pros

The fact that health care can be handled quickly and in a orderly fashion is what means the most to me.

Cons

With this product there really isn’t any cons with a program designed this well you can’t help but like everything about it.

Review Source

Sarita from Unity Family Health Care

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Very Disappointed with this EHR and their billing.

Our billing is also done through this system. Waste a of money. This is a huge disappointment. I spend too much time researching modifiers and trying to make sense of computer generated billing instructions telling me to see this rule or that rule. These are issues that a billing company is supposed to take care of. Need to talk to someone on the phone to resolve an issue? Good luck. Would be much better off to just hire a billing/coding person to work in the office.

Pros

Well, it is an electronic record so i have to consider that a pro.
I really cannot think of any other pros.

Cons

Total Lack of Support. You cannot just call to speak to someone. You must first go through multiple questions and drop down boxes to direct and then you can receive an access code which is required to actually speak to someone. More often than not, the person isn't aware of how to help with your situation and has to go speak to someone else while you remain on hold.

Review Source

Nicole from San Diego Sports Medicine & Ortho Center

Specialty:  Orthopedics / sports medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Athena EHR

I miss it!

Pros

I used it every day and was easy to flow through for an ortho practice, well organized when it comes to patient information and forms or documents that the patient needed. Easy to fax as well.

Cons

Sometimes with updates it would be an adjustment and sometimes run things slow. Called customer service quite a few times, but helped out.

Review Source

jasmine from San Diego Sport Medicine and Orthopaedic Center

Specialty:  Orthopedics / sports medicine

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

August 2018

The software, for me, was easy to learn.

Pros

I liked that the encounter notes would fax automatically to their PCP's and how easily it was to fax any document.

Cons

I did not like that we had to click in and out of the patients folder to find an answer, such as authorizations and referrals. Another thing was there were many steps to take to just file one document.

Review Source

Vishal from Hamilton Club

Specialty:  Other specialty

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Extremely helpful

Pros

It a very user-friendly software which works just the way it is supposed to. I have used many different software in the past but this is extremely well designed and does what it promises.

Cons

There isn't anything about this software that I don't like. It is very user-friendly and works very well.

Review Source

Displaying 1 - 20 of 629 reviews