athenahealth EHR Software


 

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

athenahealth EHR - Capture patient details
 
  • athenahealth EHR - Capture patient details
    Capture patient details
  • athenahealth EHR - Track patient vitals
    Track patient vitals
  • athenahealth EHR - Measure and record details
    Measure and record details
  • athenahealth EHR - Patient history tracking
    Patient history tracking
  • athenahealth EHR - Diagnosis and order management
    Diagnosis and order management
  • athenahealth EHR - Dosage monitoring
    Dosage monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 10

522 Reviews of athenahealth EHR

 

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Software Advice Reviews (403)
More Reviews (119)

Showing 1-20 of 403

Caryn from KRL Foot & Ankle
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

For a new small practice, multiple features that allow me to run lean on staff with the automated options. I like the connectivity via the online portal and uploading new patient paperwork. Decreases significant amount of time.

Cons

Like any new system with a lot of features, taking some time to figure out. Still adjusting and editing to make specific for our specialty and practice.

 
 

Amber from Ohio Gastroenterology
Specialty: Gastroenterology
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will never recommend this system to anyone. Worst system out of the 15 that I've worked on up until now.

Pros

Code searching capability.

Cons

Too many to list. Shortened list:
Poor customer service
System is not able to be individualized to meet practice needs
Reps will drop claims before our internal scrub
Payments are posted incorrectly
Balances are adjusted erroneously

 
 

Cheryl from We Care Pediatric and Adolescent Group
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

False advertising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do not recommend Athena for anyone.

Pros

Ability to pull assessment and plans from previous notes into the present note which decreases documentation time.

Cons

1. I was told that Athena does billing and therefore, makes sure claims are clean when they go out. This is not the case. Athena does not do any billing but merely serves as a clearing house for claims and does posting. Athena will also sometimes change items on claims incorrectly, such as place of service, and this will cause claims to be rejected.
2. Also, I was told that I was ready to go live with Athena, only to find out that various insurance information, NPI numbers for providers, etc., had not been entered correctly and caused claims to be held up.
3. I was also told that Athena has pediatric templates (what are called encounter plans) that are consistent with Bright Futures, the guidelines per the American Academy of Pediatrics. These did not exist. The pediatrician has to develop the encounter plans without any template whatsoever.
4. My time seeing patients is longer, I have had to hire a biller and scribe to assist with the additional work and Athena did not compensate me for the lost revenue I incurred because Athena held up claims with their errors for several months before my biller caught the mistake.

 
 

Muslah from Advanced Medical cenetr
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

My experience with ATHENAHEALTH EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Get a someone on the phone to support your issue is a MAZE to navigate.

Pros

Excellent EMR software. Accessibility from anywhere. Once you get acquainted with the product you like it.

Cons

Billing is horrible. You are misled that by paying over 7% they do the billing. Wrong, you have to do it all. All they do is send it, post it and collect. ANY ISSUE with billing is yours. So you still need a biller. (Add5-6%to your billing costs). Support staff are horrible and inexperienced. I startted in January and its now October ... I am happy with the DOCTOR part, the financial part is a DISASTER.

 
 

Roger from Dermatology Specialists of Atlanta
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

AthenaHealth EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have a wide array of reports, especially billing and RCM reports. Chronic Care Mgt is developed and usable.

They offer a number of training videos and if the staff is given the time to watch them, then in time one can become conversant in using the software. But there is an initially high learning curve even with having experience with other EHR/PMS.

Pros

The EHR/PMS is a unified system that is very all-encompassing and is capable of serving the needs of a broad number of specialties as well as primary care.

Cons

The EHR attempts to do too much and has become too complex in its workings. As a result, when you need assistance on most anything, you will have to create a case for further assistance. I particularly found this very frustrating in trying to resolve A/R issues such as unpostables or unallocated ERAs; especially in light of the fact that Athena earns a percentage of all practi ce revenue and is supposed to be a partner in the initial processing and reviewing of claims, denials and rejections. I found very litte to actually point to what was being done on the front end by their billing personnel.

 
 

Jason from Jason Marchetti MD PA
Specialty: Physical medicine / physiatry
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

It seems like Athena went out of their way to make an incredibly complicated system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

EMR system is okay but definitely not superior to competitors including the free EMRs out there

Cons

The system is not intuitive at all. I had to call customer support for just about everything including just to verify that I had done things correctly as I learned early on that even if it appeared like something was done correctly, it wasn't- I either wasn't in the correct "area" or I didn't then go to step 2 (for things that really don't need to have more than one step!)
There are several areas in the system where you can leave notes that appear to be communication notes with the Athena staff- but NOOOOooo, these notes just sit there for your own amusement. If you want Athena staff to do something or be aware of something, you better call (and chances are you'll get customer support based in India FYI).

 
 

Michael from South Florida Ear, Nose, and Throat
Specialty: Otolaryngology (ENT)
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The bigger they've gotten, the worse they gotten, both in terms of software and customer services

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It was once a good company. Now they make unacceptably frequent (and serious) mistakes. They have also absconded on responsibility by doing away with individual account agents. There used to be one individual responsible for our account, and we went to her with any problems. Now they have teams of useless agents that are responsible for everything as a group. Which means no one is responsible. And nothing gets fixed.

Pros

It used to provide very comprehensive service and was easily navigable. It also used to have American employees who were concerned with fixing their mistakes.

Cons

They have apparently gone cheap on programmers and customer service agents, outsourcing to somewhere in southeast asia. What used to be quick and easy now is time-consuming and laborious. We've had to hire an extra employee because of one unfortunate change that Athena made two years ago, getting rid of the calendar sidebar so that you have to refresh every time you want to go from a patients chart back to the daily calendar to process all the patients. They promise over and over again they are working on fixing it. Two years later, they still have figured it out.

 
 

Andrew M from Softchoice
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

New to athena

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I help my sister with her systems at her practice and she says it is very useful because it understands medical lingo and requirements

Cons

She (my sister) doesn't like that, to record a visit she has to check off every step that is propositioned by the software even if it is just a simple check up

 
 

Ashley from Klamath Womens CLinis and Birth Center
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Not what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

integrated with a lot of other systems
tracks meaningful use
patient portal so patients can contact us

Cons

Price almost tripled to remove billing and scheduling abilities
No customer support for portal issues
Customer support for office issues can sometimes take days to be resolved or you just don't hear back

 
 

Beverly from McManus and Associates
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

extremely timely system with alot of things to do to complete a task

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would not recommend this system if you do any in house and send out testing

Pros

evidently the prescription portion of this system is OK. the scheduling seems to appear nice but again a lot of work for your front desk folks

Cons

the testing and resulting portion of this system is very discombobulated
a lot of work to complete simple tasks

 
 

Nick from Coastal Urgent Care
Specialty: Urgent care
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Good, but not great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Athena is good enough to select as an EMR for urgent care after you put in hundreds of hours to get it set up how you would like it. If just starting out, Athena would not be my first choice. There are other better options that perform better and costs less. Once you start with Athena, it's hard to switch EMR's bc of the lockbox and the fact of losing all patient data.

Pros

- I like the ability to customize "most things" in Athena. It would be nice to have more flexibility to customize layouts like the classic version of Athena.
- Once you create templates, the charting can be completed fairly quickly.
- Epocrates is built into the Athena order screen.

Cons

- Only 1 person at a time may enter and/or complete orders.
- Expensive % of collections cost.
- Not geared towards Urgent Care.
- Minimal reporting options for the clinical side.

 
 

Saifullah from Stat! Cardiologist
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Horrible experience. borderline fraudulent practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Support was terrible once they sign you on (prior to that they will tell you stuff to bait you in). they also took for money deposit and then left me high and dry. I could not get calls back and emails were responded to 1-2 days late. The implementation specialist person they assigned to me was a bit clueless and was too busy to help. Instead of helping you, they give you more work to do. When i realized that the service was going to be terrible and that they were just going after easy money (the easily reimbursed charges), I told them i did not want their service. Now, they refuse to reimburse money they took (deposit) which was supposed to be refundable... despite having no right to it (supposed to be charged a percentage of charges collected right). For anyone starting a practice or trying to build one, just think twice before you use them. Will be filing a complaints regarding their borderline fraudulent practice with local district attorney.

 
 

Saima from Lotus Gynecology
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Do not consider this company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company is also owned by the Bush family

Cons

This company grew too large. They are now just focused on getting a percentage of your collections, even if they were cash paying patients, even if they were incentive payments from medicare. The tech support is horrible. They don't even know how to use the EMR and you receive no training. Your set up mainly consists of them figuring out how to get all your collections to go their "lockbox" where they will always have access to it.

 
 

David from Focused Pain Relief
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Thought it was going to be quick and easy, but turns out it is just like any other EHR that is painfully time consuming to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There's GOT TO BE A BETTER WAY

Pros

Great customer support people who are extremely helpful and work hard to help with any issue that may arise.

Cons

It's no different then any other EHR in that it is time consuming, cumbersome, and painful for any clinician to have to deal with. Railing at the whole system as well as the software.

 
 

Yvette from NU Transformative Care Clinic
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Would not recommend this service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very disappointed, I changed my EHR and billing service to another carrier

Pros

No contract, No monthly cost, which is good for start up, but the support is so bad that it hurts start up companies.

Cons

The worst customer service. No real support. Confusing software. Financial is the worst, the banking team refused to help or take there time to speak with you.

 
 

David from ADD Center of Bellevue
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Tolerating but not happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't

Pros

Not much. icons for major sections helpful, portal works well, accessible easily out of office. blah, blah, blah

Cons

inconsistent support quality and availability, poorly designed User Interface, changes with "upgrades" usually worsen the use, etc etc etc

 
 

Val from VWE, LLC
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Very nice product, harder to understand pricing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Popular system used by a lot of practices, so integrates really nicely with a lot of systems and has had plenty of use to get all the bugs worked out.

Pros

AthenaHealth's EMR looks great and has all of the functionality one would want. There is a big focus on billing and the billing algorithms are continuously updated to make sure practices bill and get reimbursed as efficiently as possible. Integrates with Chiron for easy telemedicine accessibility.

Cons

I found it hard to determine pricing. There is a cost component per amount billed, but after three conversations, I still didn't have a cost estimate or understand the structure, so moved on.

 
 

Sarah Beth from OrthoAtlanta
Specialty: Orthopedics / sports medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You can use Athena for every step of the healthcare process. From checking in patients, entering their insurance information, even verifying Medicare.

Cons

They have a lot of changes, most of which we do not get a heads up for. For example, on Monday our system looks like it always has, then on Tuesday there has been an update which changes the way you do things.

 
 

Rachel from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Awesome system

Pros

Ease of use and access to lots of things, e-referrals are so easy and quick, love seeing lots of info about the patients on one screen

Cons

Can't do certain things on certain screens or get back to patients charts easily. Have to go through lots of steps to order things.

 
 

Kathryn from Haven Home Physicians
Specialty: Geriatric
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to set up

Ease-of-use

Functionality

Product Quality

Customer Support

Love the patient portal. Love communication with family/patients thru Athena. Easy to set-up patients.

Pros

This product is great for patients can look up and view their medical record. The option that you can send the provider a message thru the patient portal is a plus. I actually like this a lot better then calling as you do not feel so rushed like you do sometimes when you call the office.

Cons

It is a great way to view your records and communicate with the provider, but if you are a group that takes care of the elderly it can be difficult for the patient to use.

 
 
 
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Showing 1-20 of 119

John from Womens Health

April 2017

April 2017

Very slow and completely incompetent support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If i hadnt been with them as long as I have been making a transition a nightmare I would be finding a better solution

Source: Capterra
 

Tim from SNG
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Holding out hope...........As bad as all other EMRs at this point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If I could give negative stars for customer support (after go-live) I would but that is not an option.
Overall Athena has not lived up to its hype. Document management for a large practice with multiple locations and two specialties is horrendous. Surgery scheduling module is painful as well. We knew that going into this product but we held out hope that our schedulers would catch on, unfortunately, it just does not work for our practice at this point. The new scheduling module might be better so we are holding out hope. If considering this product make sure you fully understand the buckets and document management. And I mean spend more time learning these pieces of the system than you could have ever possibly imagined. Overall, It is a struggle.

Pros

Reports. Co-sourcing of billing office. Pre-go live project planning. Support at go-live.

Cons

Document management. Task Assignment Overrides. Customer Service. Ability to solve problems in a timely manner. Lack of in-depth training necessary for such a complex system.

Advice to Others

Do your homework. Call others w/ Athena and not just the groups they tell you to call. Map out your document flow not just once, not twice, but at least 6 times so you can anticipate bottlenecks and identify red flags w/ their document management process. Don't set up two departments (we have pain and neurosurgery) as it creates way more problems than it's worth. Make sure you fully understand how the buckets and spend a great deal of time on this aspect of the system.

Source: Capterra
 

Reginald from Frontline Internal Medicine LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Consummate Professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this software since October 2014. They are more than a software vendor. They have a staff that is full of knowledgeable professionals that can assist in every facet of our practice. They were the best source for making the transition from ICD9 to ICD 10. They are able to assist in every facet of our practice by dealing with both software issues and or Best Practic Management.

Pros

The software is user-friendly. The staff is well trained and very very polite, patient and professional.

Cons

They do not have an office in my hometown where I can go to work for them.

Advice to Others

Do not hesitate to call and ask for help if you are sure about something. There are many bells and whistle available to make your job easy. You should stop to see if there may be a shortcut to an operation and there usually is something that can make your job easier.

Source: Capterra
 

Jarred from Merit Health Family Medicine

January 2017

January 2017

Easy to use once you get the hang of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm new to Athena and even though it seemed overwhelming at first, it is actually pretty easy to use and get around on.

Source: Capterra
 

Angelique from HAPPI, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great reports, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered.

The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena.

I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming.

Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

Source: Capterra
 

Sonia from Rio Surgical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked with Athena in the past, and I loved it. Very easy and fast to learn. I love how you can customize your own notes makes it easy and very helpful to finish encounters faster. It gives you a summary of the past visits, also has flow sheets you can adjust. so much you can do with Athena.

Pros

how easy it is to use but very detailed

Cons

haven't found anything I dislike yet.

Source: Capterra
 

Tina from The Doctor's Clinic

December 2016

December 2016

athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first medical software I ever used. It was easy to learn and real easy to use and get around.

Source: Capterra
 

Danelle from Gerstein Eye Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Costly, but good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love that we can access from anywhere. Great features for billing & collections and even front desk.

Pros

that we can access from anywhere.

Cons

costly for small practices.

Source: Capterra
 

April from My Doctor

November 2016

November 2016

my doctor pediatrics review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Athena for a little over a year and it works great for our practice. I recommend this program for any office.

Source: Capterra
 

Maureen from Reflections OBGYN
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

EMR review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used other emr's and find Athena the easiest user friendly of them all and would recommend it to everyone

Pros

Very easy to navigate

Cons

Does not let you see the last patient chart that you were in

Source: Capterra
 

Stacey from BID Plymouth

November 2016

November 2016

AthenaClinical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena is easy to use when it comes to scheduling, billing and messaging. I would highly recommend it for any busy practice.

Source: Capterra
 

Jackie from ACM

November 2016

November 2016

Overall Good Quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program. Enjoy that we have the ability to customize but wish we could go even further. I wish there was an easier way to contact support with questions instead of over the phone, with a busy office it is hard to find the time to get on the phone versus starting a ticket online or via email.

Source: Capterra
 

Zack from Maine Vitreoretinal

November 2016

November 2016

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome customer service and ease of use! Reports are easy to create and don't take forever generating!

Source: Capterra
 

Christian from Reflections OB/GYN
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Terrific EMR system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena is a very user friendly EMR system. Easy to navigate, schedule and input information. New update did make reviewing appointment histories more complicated.

Pros

Ease of use.

Source: Capterra
 

Brian from MCMG
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Absolutely hate everything about Streamline. Risk to patients; Classic is SO MUCH BETTER.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Lost a lot of functionality with Streamline. Unable to choose lab of choice or change way to submit an Rx during encounter. Miss quickpicks. Unable to save multiple labs for frequent tests that use different labs. Please ATHENA go back to Classic. It just needed a few more "jump to" tabs was all.

Pros

Allows to quickly see what an actual encounter will look like at the end after completing the various templates.

Cons

99%. It is a mess. Limited monitor "real estate"; really, medications and prescriptions are a large part of an encounter and with Streamline you get a small box to scroll in for meds. Classic had access to the entire monitor for meds. Unable to create QuickPicks or easily switch between different lab companies if needed.

Advice to Others

IF you can get ATHENA Classic view do so; it is VERY good. It has its issues (document management is an issue) however STreamline is beyond horrible. Very odd that as an UPGRADE it is worse than its predecessor. It is possible to sell your cadillac and buy a bicycle instead I presume. This is what it feels like.

Source: Capterra
 

jay from zinia

October 2016

October 2016

Support doctors and health providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With apps and websites, they are enabling users and doctors, nurses, and patients to collaborate on health and wellness issues. Long running track history shows data from previous trials and visits in a meaningful and thorough manner.

Source: Capterra
 

Mary Frances from Tennessee Valley Pain Management
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

The new streamlined is awful!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The new streamlined is absolutely awful. It is beyond time consuming and not functional whatsoever. I absolutely hate it. We have a very large practice that has been using Athena for over 6 years. The entire practice HATES STREAMLINED!!!!

Pros

Nothing!!!! It is awful

Cons

Everything. It is time consuming and not functional

Advice to Others

GO BACK TO THE OLD VERSION

Source: Capterra
 

Patricia from PMG
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2016

August 2016

Athena EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the flow sheets that I can review multiple measures including a variety of labs, over a period of time. Also can see pertinent medications, variety of labs.

Pros

Being to configure your own facesheet., current flow sheets

Cons

Reporting issues that can't have dates set. Streamline can show labs, but you would have to build flowsheets. Some of the features of the flow sheets have been separated, when having them together was a pro

Advice to Others

I would add more filters to the quality management reporting. Being able to set dates for a specific time. I would like some features of the population health for care management, and reporting

Source: Capterra
 

Stacey from Biocare Diagnostics & HSNHC

August 2016

August 2016

to many steps

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

As a sonographer it is my job to receive the order, complete the exam, state what exams where done and let the physician know the exam is completed and waiting for the final interpretation. The majority of my orders are not seen right there on the intake page or they don't have the proper indication and I have to generate the order myself in order for billing to take place. There are way to many steps for me at the end of my exam and it shouldn't take more than a minute to complete.

Source: Capterra
 

jeanette from dr. narindar nat
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

I like the new Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

at first it was difficult to understand but with time it gets easier I love how easy it is to find the lab work and to find the referrals and also the best part is when patients need prescriptions refilled

Pros

what I love the most is how quick it is to find what I need in terms of labs referrals

Cons

it sometimes can be slow

Advice to Others

not at the moment

Source: Capterra
 
 
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