athenahealth EHR Software


 

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

athenahealth EHR - Capture patient details
 
  • athenahealth EHR - Capture patient details
    Capture patient details
  • athenahealth EHR - Track patient vitals
    Track patient vitals
  • athenahealth EHR - Measure and record details
    Measure and record details
  • athenahealth EHR - Patient history tracking
    Patient history tracking
  • athenahealth EHR - Diagnosis and order management
    Diagnosis and order management
  • athenahealth EHR - Dosage monitoring
    Dosage monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 10

582 Reviews of athenahealth EHR

 

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Software Advice Reviews (446)
More Reviews (136)

Showing 1-20 of 446

Subhash from Freelancer
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use and accessible on any platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Enhanced workflows for easy documentation
Automatic patient identification
Rich patient snapshot view
Continuation of care with patient engagement tools

Cons

Clinical decision support alerts need to be improved
Not good layout and design
Too much of noise alerts/suggestions

Review Source
 
 

Cynthia from Montrose Family Practice
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Frustration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our former EMR vendor SOAPware went out of business and SOAPware staff promoted ATHENA with promises of our data transferred from SOAPware. I am still waiting for that promise to be fulfilled almost 2 months since our go-live date.

Pros

The claims management end of this software is very good with some limitations. There is excellent functionality with real time eligibility, claim scrubbed for errors prior to submission so no complaints.

Cons

Scheduler is poor, lengthy process to make or change an appointment. Difficult to double book and make general notes on schedule. Searching for documents involves going through pages of ATHENA audit documents that have nothing to do with the patient. Portal is very limited--you cannot send letters to the patient or even direct message a patient.

Review Source
 
 

Jessica from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Easy once you get to know it

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Labs are easily accessible. Messaging is nice to have to chat to co workers when their not around.

Cons

Scheduling a patient at the same appt slot when someone else is taking that same is frustrating, athena doesnt show you when someone else is taking the slot. Making you have to call the patient back saying the slot has been taken

Review Source
 
 

Patrisia from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been using athena for a long time for about 5 years. Athenahealth is very easy to use and learn.

Review Source
 
 

Kayla from Family First Health
Specialty: Family medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

It's been a work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that you are now able to athena fax the insurance cards. For example when you have referrals being sent. That helps!

Cons

Sometimes when things are faxed into athena not all the pages are put together some are sent to Unknown document bucket for staff to go through and disperse.

Review Source
 
 

ROSEMARY from ISK INSTITUTE
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

AN OKAY PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ATHENA WAS A VERY EASY GOING BUT LIMITED PROGRAM. WE HAD LOTS OF ROOM TO ADD IN NOTES WHICH WAS HANDY.

Cons

IT IS A VERY LIMITED PROGRAM. DOES NOT ALLOW YOU TO THOROUGHLY PUT IN ALL THE INFORMATION YOU HAVE. NEEDS WORK.

Review Source
 
 

Robert from Salud! for Women, PLLC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

EHR is a Must Have Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to see an online time clock with hours for employees when they come in to work. It would be beneficial to incorporate with our EHR.

Pros

The software is user friendly and usually pretty easy to use. I have multiple employee's and when training can pick up on software pretty quickly. Has MIPS and acceptable use policies built in. Billing and coding is pretty easy. Templates help speed the use of the program.

Cons

More advanced selections and reporting is a little difficult at times. Customer service can help most of the time, depending on your representative. I think it should also integrate an online employee time clock to the program.

Review Source
 
 

Shelby from MAD Billing Service, LLC
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is super user friendly and easy to navigate! I am able to look up claims with ease so that's good!

Cons

I don't have anything bad to say except sometimes the system goes down, but I think that happens with any and all softwares as well.

Review Source
 
 

Tracy from Pain Management
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Athena has helped our clinic run smoother by making it easier for the staff to document through a streamlined system.

Cons

The least favorite thing about Athena is it's calendar. I do wish that the calendar is always pinned to the left. Sometimes, when we're in the actual patient's chart, the calendar does disappear.

Review Source
 
 

Layne from Affinity Heart CAre
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very generalized. Easy to find information. Information all ready uploaded, ex. CPT codes, ICD 10 codes, etc.

Cons

Too much clicking. Not for specialty clinics. Can not change things easily. Schedule view is not friendly. Need to be able to customize more for patient care to be better.

Review Source
 
 

Christina from Apricity Billing & Consulting LLC
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Absolutely Horrible System, DO NOT USE.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Customer service is a joke! Account representatives never get back to you in a timely manner and the so called "BILLING" module is useless. The fact that you cannot print claims from within the system without the claim going to Athena for review is ridiculous especially when you have to appeal your own claims because Athena cannot obviously do the job they are contracted to do. The follow up phone calls the "billers" make to insurance is a waste of time as well as they do not know what to ask and the phone call notes lack competent information so the office has to do all of the billing in house to make up for the incompetence of the Athena 'billers" lack of knowledge. Complete waste of money!

Pros

The system layout is extremely user friendly. That is the only exception to how incompetent everyone else in this system is.

Cons

The billing aspect is absolutely horrible. If you utilize the Athena billing module, I suggest you stop or make sure that they are being held to their contract. The billing team has no idea what they are doing in regards to modifiers or appeals. Athena also takes credit for every dollar posted into the system even though they did NOT work the claims or take part in collecting patient responsibility. How horrible!

Review Source
 
 

Geneth from Cumberland Home Doctors
Specialty: Internal medicine
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

EHR and Back office Support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The EHR was easy to use. The best part is Athena's back office support. They handle all aspects of insurance filing reducing the need for additional staff just to handle billing and filling functions. Their pricing is based on % received which cover the EHR and back office services.

Cons

The % was a little concerning, although when the cost of additional staffing is included in the analysis, not so bad.

Review Source
 
 

Luis from Family First Health
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Great EHR with minor flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

- Very easy to learn and use
- Has well developed interfaces with other EHRs and labs
- Very efficient. I finish my notes 1-2 minutes after seeing every patient.

Cons

- There's lots of small ways (and some big) that Athena can improve. For example, the problem list for patients doesn't show the ICD10 codes. Athena does have a way to "vote" on ideas, and this idea has been present for years, but they have shown no movement toward making this happen.

Review Source
 
 

Luis from Family First Health
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

The Best EHR, but can be even better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- SO easy to use
- Has excellent and easily accessible customer support
- Has a system to "vote" for new ideas and improvements from users
- Maximizes workflow and efficiency
- Allows for fair amount of customization for organizational needs

Cons

While Athena as an organization has a platform to vote on and suggest ideas, they seem less interested in improving the product that they have and more interested in moving forward as the EHR of the future. While I appreciate their aspirations, as a user, I think it would behove them to take a pause and a deep listen to what the users are asking for to improve upon what they already have. The product they have is great, but there are small glitches and ways in which it could be even more smooth and seamless and maximize profit for the users. A great example is that they don't have a well developed way of interlinking CPT2 codes to the necessary places. All this has to be done manually by the users and it is a very clunky and time consuming process. CPT2 codes are the way of the future where insurance companies will be utilizing them to quantify quality. If Athena continues to ignore this gaping lack of service, they will lose clients to other programs (i.e. Epic) which have integrated this process more fully. Athena could benefit from not just listening but acting on what FQHCs have been telling them for years as ultimately this will put them ahead of the game and prepare them for the future of medicine.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Neurology / neurosurgery
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Powerful EHR with all the bells and whistles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would advise you to stay abreast with how much they are charging you and keep an open communication with your account manager if you decide to go with this program.

Pros

Many features come with this EHR that will tailor it to any practice, big or small. Tech support is second to none and very available to help you out.

Cons

There are so many bells and whistles that it can be easy to get lost in the sea of features. It is also very expensive, but you pay for what you get.

Review Source
 
 

Adam from Longhorn Eye Care
Specialty: Ophthalmology
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use interface, low up front costs. When compared with some other industry leaders I saved a lot on implementation costs.

Cons

So far my only gripe has been onboarding staff rescheduling meetings and phone calls at the last minute. Hopefully this doesn't become a trend.

Review Source
 
 

Meredith from Ascension
Specialty: Psychiatry
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

year 1 of pure and utter hell

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

i am so sick of apologizing to patients, looking like i am a moron and staying hours later ( sometimes 1am compared to previous (functional) ehr where 730pm was the record and i’d occasionally miss the gym before closing...now i have suspended the gym membership). do not get. if you have any standards and clicking boxes does not suffice for your standards, or if you expect reliability and functionality, this ehr will drive you mad!!!

Pros

it’s search feature was useful ONE TIME compared to our old ehr. ..the training team was nice and appeared competent. appreciate e-prescribing controlled substances WHEN IT actually WORKS AND ACTUALLY GETS THERE AFTER YOU’VE BEEN ALERTED THAT IT HAD!!!!!!!!!

Cons

I am facile in computers and code to some extent. i am picky about my notes but am creative and work around a lot of garbage and always have without as much as a groan and am considered quite agreeable. HOWEVER, the word ATHENA incites rage in me. portal doesn’t work. can’t preload notes until pt checked in. this is bad for new patients in my specialty. when highlighting text, it does not overwrite. you have to press delete and type. finding documents is a frickin scavenger hunt. 5 or 6 clicks before you can even start seeing a pt. viewing labs is torture. viewing med list is torture. documents get redirected capriciously when scanned. one hopes and prays an rx went through when it said it did. we have initiated a boatload of safety concerns to our quality department but get tired of doing it. customer support...god help me. portal does NOT work. can’t dispose of certain things on your dang list until weeks of dedicated manpower exhausted. when things supposedly fixed, they will not tell you what the issue was or how they fixed it AND IT STILL DOESN’T WORK. Feedback on labs from provider ( and pretty much anything) involves an archaeological dig to unearth. reminders for appointments via text cannot be adjusted so for a 15 min earlier arrival ( thus pts get rather upset)...i’ve been told of billing quirks (it was supposed to be our savior or something). communication with other healthcare systems blows as no one else was stupid enough to get this. problem lists are imported from the previous (functional) ehr and translated into things like “rage and unsocialized behavior in an adult” when original dx was something like “anger issue”...leaving some pts in tears before you talk them down...some documents sent to you are never received. so hard to differentiate to a pt the origin of an error. you look like you don’t know jack to a pt when using this ehr saying things like (after several deep breaths)...” if they said they sent it, it’s very possible they did; however i do not see it ...i would recommend that they mail the document to me as if they fax it, it will be hijacked by the system....here is an addressed, stamped envelope for them to send it in...i greatly apologize for the delay this has caused in your treatment.”.

Review Source
 
 

Monica Acon from Education
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good but tedious.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Athena software is very detail oriented. It makes processing information very effective as everything is stored according to patient and keeps record keeping easy. We like to use iPads in the office, conducting and recording appointments directly into Athena

Cons

I do not appreciate how I have to click through all the screens as I input information about the patient. Even if I have no prescriptions I have to ok and click through screens which is time consuming and tedious

Review Source
 
 

Perry from WiseCare LLC
Specialty: Urgent care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Satisfactory EHR for charting, but lacking in billing and A/R support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd explore other EHRs first.

Pros

Ease of use clinical documentation, templates are fairly user friendly and help expedite the charting process at point of care

Cons

What's the use of good charting when they cannot sufficiently process claims? They keep losing us money on so many claims. Won't complete certain claim forms properly. Their customer service stinks, don't help us with this issue to see it through despite so many attempts by our billing office. I get the sense AthenaHealth knows they are too large to care about just one client. Such an arrogant way of thinking.

Review Source
 
 

Travis from UTHSC
Specialty: Family medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Loaded with features and becomes more efficient with use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ability to graph and chart different data points (labs, vitals, Coumadin results, etc) and visualize these within the chart can be helpful. Dot phrase macro texts as well as pre selected boxes for templates can both provide significant increase in efficiency. Notes come out readable and logical as opposed to some overly-templated notes.

Cons

System can be a little "bulky" in the sense that there are so many potential customizations and a fair amount of button clicking required until you become more familiar with the system. Auto defaulting on pharmacies, labs, ect is very good when it works, but can lead to mistakes if a patient uses more than one pharmacy for certain drugs. Med list reconciliation is less intuitive than it seems it could be, as well as a lack of auto-integrating diagnosis into the problem list.

Review Source
 
 
 
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Showing 1-20 of 136

Paula from Charleston Women's Wellness Center

April 2018

April 2018

I have been on Athena for over a year and it is a step above my last system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved payments

Pros

Ease of use.
Global functionality and lots of useful data. I haven't even learned to use all the parts

Cons

A lot of buttons to click until you get your flow correct. No formal training on the product. We sorta learned as we used

Review Source: Capterra
 

Chelsea from Nuance

March 2018

March 2018

Best EHR on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Athena is simple, easy to use, and intuitive for the user. Take this with a grain of salt since no EHR is perfect, but after using 10+ in different situations Athena Clinicals takes the cake. The layout is simple to understand and charting is straightforward.

Cons

Athena has some glitches that all seem to be pretty random. Unfortunately, fixing them has been a trial and error situation but most we can work around.

Review Source: Capterra
 

Melanie from Designing

March 2018

March 2018

Medical clinic emr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

I loved using Athenaclinicals. It has lots of helpful learning modules to help train staff. Creating reports was a big help as well.

Cons

Clearing claim holds is a challenge because the language is not alwats easy to interpret! Offering learning modules would help.

Review Source: GetApp
 


March 2018

March 2018

EHR is the wave of the future

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a necessary evil.

Pros

EHR are here to stay. The processes in this are much better than the other ehr that I have used. I would like to see some refinement though.

Cons

I don't like the lag sometimes. I am less than enthused about the volume of users that I can use at a given time though.

Review Source: Capterra
 

Denise from TOCA

March 2018

March 2018

Am still kind of training but seems good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Good ease of use and better software to what I am used to.

Pros

I like the ease of use, the step by step instructions on how to use the program and when going through the training process how you can ask someone questions.

Cons

It was kind of confusing at first then after the step by step instructors lead the way. The learning center was not so bad

Review Source: Capterra
 


March 2018

March 2018

Athena is a very robust application with many timesaving features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is very helpful to help track quality measures for mips and macra

Pros

The step by step process of walking through ge visit is very inclusive. We like the quality measure features, helping us track this for all patients.

Cons

The scheduling and reporting features need work. The scheduling templates are difficult to work with as they are not very flexible. The reporting features are just not good at all as it is difficult to find reports that you need or it's even more difficult to try and build one that you need.

Review Source: Capterra
 

catherine from Cross Island Medical Center
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

truly the easiest EMR/billing system to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

5 years ago, during the quality reporting for reimbursement, Athena made it so simple and easy that i was shocked to learn that it took a fellow friend 2 months to complete her reporting where it took me 30 minutes. providing patients with detailed information on their insurance benefits and the life of claim creates better communication and cohesion for the clinic/patient relationship. as a provider, the easy customization for templates, use of templates and the ability to actively follow medical orders (referrals, lab orders, pharm scripts) and their order created-results received "circular completion" making quick response corrections easier as well. having online doctor information, calculating by type of physician, practice, distance from your location and easy searches is a delightful feature for scribes and physicians alike. i have used an number of EMR systems, web-based and online, and this is by far the best i have ever used.

Pros

from the clerical input, insurance checking/info response, patient input, dx order features, sign off and the visual, detail of the LIFEspan of a claim, orders require "circle completion," the ease of quality reporting requirements...i could go on an on with the amazing functionality features of this program.

Cons

it is expensive, but it eliminates the need to hire for areas of administration. what I would pay for 1-3 people to do, Athena provides an entire team of people, thus creating a quicker turn around time for appeals, the need to call insurance companies. the implementation period is overwhelming, and going live will make you question yourself and your desicion. but, so worth it.

Review Source: Capterra
 

Skyller from Hammer and Forge Chiropractic

February 2018

February 2018

I have used Athena in the past and they have consistently high quality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support
Pros

They work well as a billing company. They have a great work record and always get work done for us quickly. I was always happy with their follow through.

Cons

It is not the cheapest of all billing software. There are some that are cheaper that could maybe do the same service.

Review Source: Capterra
 

Krystal from Medical Specialist of the Palm Beaches

February 2018

February 2018

Our office utilizes Athena as our electronic medical record software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Athena was user friendly and easy to learn since I started in this office without medical experience.

Cons

Athena could use some updates, especially in providing easy to access files such as patients social history.

Review Source: Capterra
 

Mallory from Regional One Health

January 2018

January 2018

Tricky Electronic medical record software. Beware, providers do not like it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

End users had too many problems, but back end was fine.

Pros

The back end maintenance is not bad at all. The application is not bad to change or build new things for Providers. Customization is difficult in some spots.

Cons

End users constantly complained about the software not working. The items would crash when clicked on, like ePerscribe. We had several issues of results not showing.

Review Source: Capterra
 


January 2018

January 2018

Good for use in urgent care especially if you are using for several

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Again, reporting is very accurate. It was not originally made for urgent care so there are a few work arounds like work flows for instance.

Pros

Prior to this we had Docutap which had a more user-friendly interface. However, when we would run a report and then the same one 5 minutes later using the same parameters they would never balance out. With athena we can run reports for one site or all 17 sites or any combination. It's also easy to get used to the user-interface, just takes a little practice.

Cons

athena's products don't come cheap and if you need customer support you need to put in a ticket which is a pain. To do a customization of a requirement takes quite a bit of time and effort.

Review Source: Capterra
 

Kory from Kitagawa Dermatology LLC

January 2018

January 2018

EHR was ok but not efficient for specialist.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Pros

Integrated well with labs, pharmacies etc. meaningful use info was helpful. Worked with dragon dictation

Cons

Not very user friendly at all. Scheduling aspect is horrible although they were trying to improve this

Review Source: Capterra
 

Kara from Kara Wallace, MD

November 2017

November 2017

The sales completely misrepresent their product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The EMR help create a note efficiently with templates and macros. Refilling prescriptions is easy, after figuring out what to refill.

Cons

The RCM/PM is terrible! I'm paying them a fortune and they are doing nothing. All the work is punted back to the biller. The EMR's biggest problems are seeing when an Rx was last refilled, having to search in different areas for messages, and too many steps involved in accomplishing some tasks.

Review Source: Capterra
 

Jennifer from Seiling Municipal Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Fantastic!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased revenue, better quality indicators, MU and MIPS support, revenue cycle support

Pros

This software is very user friendly. We are using them in out clinic, ED, and IP space with no issues. There is a learning curve, like any EHR, but once your staff get it there is no turning back. Within 60 days of going live our hospital revenue increased by 11%. Their customer service is amazing, our account manager is on site every month and calls in weekly. I didn't get this from Epic, CPSI, or Meditech!

Cons

I would like to see more people within their CSC. This company is growing fast, and a few extra hands to assist with questions would be beneficial.

Review Source: Capterra
 

John from Womens Health

April 2017

April 2017

Very slow and completely incompetent support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If i hadnt been with them as long as I have been making a transition a nightmare I would be finding a better solution

Review Source: Capterra
 

Tim from SNG
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Holding out hope...........As bad as all other EMRs at this point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If I could give negative stars for customer support (after go-live) I would but that is not an option.
Overall Athena has not lived up to its hype. Document management for a large practice with multiple locations and two specialties is horrendous. Surgery scheduling module is painful as well. We knew that going into this product but we held out hope that our schedulers would catch on, unfortunately, it just does not work for our practice at this point. The new scheduling module might be better so we are holding out hope. If considering this product make sure you fully understand the buckets and document management. And I mean spend more time learning these pieces of the system than you could have ever possibly imagined. Overall, It is a struggle.

Pros

Reports. Co-sourcing of billing office. Pre-go live project planning. Support at go-live.

Cons

Document management. Task Assignment Overrides. Customer Service. Ability to solve problems in a timely manner. Lack of in-depth training necessary for such a complex system.

Advice to Others

Do your homework. Call others w/ Athena and not just the groups they tell you to call. Map out your document flow not just once, not twice, but at least 6 times so you can anticipate bottlenecks and identify red flags w/ their document management process. Don't set up two departments (we have pain and neurosurgery) as it creates way more problems than it's worth. Make sure you fully understand how the buckets and spend a great deal of time on this aspect of the system.

Review Source: Capterra
 

Reginald from Frontline Internal Medicine LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Consummate Professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this software since October 2014. They are more than a software vendor. They have a staff that is full of knowledgeable professionals that can assist in every facet of our practice. They were the best source for making the transition from ICD9 to ICD 10. They are able to assist in every facet of our practice by dealing with both software issues and or Best Practic Management.

Pros

The software is user-friendly. The staff is well trained and very very polite, patient and professional.

Cons

They do not have an office in my hometown where I can go to work for them.

Advice to Others

Do not hesitate to call and ask for help if you are sure about something. There are many bells and whistle available to make your job easy. You should stop to see if there may be a shortcut to an operation and there usually is something that can make your job easier.

Review Source: Capterra
 

Jarred from Merit Health Family Medicine

January 2017

January 2017

Easy to use once you get the hang of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm new to Athena and even though it seemed overwhelming at first, it is actually pretty easy to use and get around on.

Review Source: Capterra
 

Angelique from HAPPI, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great reports, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered.

The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena.

I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming.

Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

Review Source: Capterra
 

Sonia from Rio Surgical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked with Athena in the past, and I loved it. Very easy and fast to learn. I love how you can customize your own notes makes it easy and very helpful to finish encounters faster. It gives you a summary of the past visits, also has flow sheets you can adjust. so much you can do with Athena.

Pros

how easy it is to use but very detailed

Cons

haven't found anything I dislike yet.

Review Source: Capterra
 
 
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