--- title: "athenaOne Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of athenaOne. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if athenaOne is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Portal Software](https://www.softwareadvice.com/medical/patient-portal-comparison/) / [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) / athenaOne Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/alternatives/) # athenaOne User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 915 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 388 reviews (42%) - 4 stars: 250 reviews (27%) - 3 stars: 114 reviews (12%) - 2 stars: 68 reviews (7%) - 1 star: 95 reviews (10%) ### Most mentioned pros - The integrated scheduling, charting, and billing features work together smoothly, which reduces administrative burden and keeps patient visits moving efficiently. - Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. - It supports efficient clinical workflows and centralizes key functions, though there is room for improvement in usability and customization. ### Most mentioned cons - The CSC is not helpful, asking one question takes anywhere from 10-30 min to solve if it gets solved, a lot of the times they have to escalate it to the internal team and get back with you in 7-10 days. - It reminds me of a portal that a huge medical center would use, which for hospitals etc is understandable, but for my primary care or psychiatrist using this portal makes it feel incredibly impersonal like I’m just another number in the system. - Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. ## athenaOne customer reviews Showing reviews 1-25 of 915 (page 1). ### Streamlined Healthcare Management with athenaOne's Integrated Tools and Patient Care Features. - Overall rating: 5/5 - Reviewer: Madeline-Michelle C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered athenaOne provides a reliable platform for managing patients care, billing, and the office workflow. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros athenaOne simplifies patient records, scheduling, and billing, an making daily tasks more efficient. #### Cons The data systems can be slow at times, and navigating certain features requires additional training. --- ### Don’t wasn’t your time any longer! AthenaOne is where it’s AT!! - Overall rating: 5/5 - Reviewer: Brook L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations. Such as important medical appointments for more serious issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues. It’s the best option and value for the money with excellent security and 24/7 customer support. #### Cons That I didn’t discover it before wasting time using different appointment managing tools with little to no security regarding my information. #### Reasons for switching to athenaOne Because Patient Now did not send notifications, they did not reach out to me to do mental Health check ins and they were so disorganized and unattentive, they called me the wrong name for 3 months at appointment scheduling therefore my paperwork was never correct. --- ### AthenaOne Makes Appointment Scheduling Easy - Overall rating: 4/5 - Reviewer: Veronica C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to message my care team when I have a question or need to request an appointment. #### Cons I don't like the number of bugs and glitches I've encountered, especially in the past year. I hope it gets fixed. --- ### AthenaOne is a great partner! - Overall rating: 5/5 - Reviewer: Taya F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I really like the ease of use, at least once you are used to the system. I really like that you can see all important details clearly, and in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like the layout and accessibility of AthenaOne. It is fairly user friendly and I also love the purple! At first, there can be a lot to learn but AthenaOne's customer service center can answer almost any question, and if you still need more help you can create a case no problem. I love that you can have templates for appointments, keep track of meds, allergies, and problems easily. I really like their recent update where the top of the chart now shows demographic information. Its extremely easy to see all the info you need in one place. #### Cons Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because of Athena's integration limitation. I do sometimes have frustrations with their billing team, sometimes I will be working on a claim and some employee of AthenaOne will edit the claim or change something when I don't want them to. I've also heard that costs can be pricy and are continuing to rise. --- ### Good but expensive EMR/Practice management software - Overall rating: 4/5 - Reviewer: Landon W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, AthenaOne has been a solid EMR for daily clinical use. It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional workflow inefficiencies require some adjustment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros AthenaOne offers strong clinical workflows and helpful automation for routine tasks. The integrated scheduling, charting, and billing features work together smoothly, which reduces administrative burden and keeps patient visits moving efficiently. #### Cons Some parts of the interface can feel cluttered, and certain tasks take more clicks than expected. Reporting tools are powerful but not always intuitive, so it can take time to learn how to generate the data you need. Also, it's expensive! #### Reasons for choosing athenaOne it was the cadillac of EMRs for private practitioners, it wasn't as expensive when volumes were lower, but now that we've grown it is very expensive. --- ### Don't Use Athena One - Overall rating: 1/5 - Reviewer: George T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible. Waste of time. Unable to solve problems in a timely manner. EMR for PCPs-not specialists. Changed our coding without notification or permission and made it worse. Their reply-We'll take responsibility---what does that mean? You will pay the fees? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros This EMR is good for PCPs. That's it! #### Cons They take forever to fix issues-if they can. We signed up for their billing service-Total waste of time and their "billing experts" don't have experience with non PCP billing. We've asked for a rep change-which they don't do. Their reps are "lip-service". Major waste of time and money. Seek an EMR that really specializes in what you do---and same for any billing service. Their patient follow up software is mediocre as well as their "bells and whistles". You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are worthless. Am in the process of leaving them. I suggest you don't use, or leave. #### Reasons for switching to athenaOne They wen't out of business, no longer available. --- ### Excellent Medical Records Platform - Overall rating: 5/5 - Reviewer: Sabiha M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AthenaOne is a highly convenient medical records platform that facilitates tracking patient information, scheduling appointments, diagnostic and procedural coding, as well as insurance billing and claims. It has an easy to use interface with customer support and advanced security. #### Cons The system may need to be upgraded or rebooted periodically for the most recent software updates and protection from bugs and issues. #### Reasons for switching to athenaOne More recent and updated Functionality and features --- ### NOT Physician friendly: one of the worst programs I have ever worked with - Overall rating: 1/5 - Reviewer: Alex D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible. I would pay 25K to get out of this as it is costing me more then this on a 6 mo basis. If you like charting and clicking this is the EMR for you!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros How it had all the pharmacydosage and quatitiy for a drug. Also how it tells you if a med is covered or not. BuTTTTTTTTTTTTT: This is my seventh EMR. One of the worst I have ever experienced. So many clicks to get anything done and it is worst in the phone and tablet app. I would stay away from this at all cost. This program is designed to capture data so they can sell it in the future. It is not designed for documentation and for physician use. #### Cons every other aspect of this EMR. Just CPT chat look it up against every ohter EMR out ther and you will see it is horrible. And by horrible I mean horrible. Takes over 2 times to get anything done and the number of clicks is overwhelming. Once you close something it still comes back to you. The education on how to use is all on line and all the videos take alot of time to get to the point. #### Reasons for switching to athenaOne The company I now work for made the change. i feel like they now regret it. The physician who made the recommendation is no longer with us. We are all suffering from his influence on the company. --- ### Wishing they were better - Overall rating: 2/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The only thing that has kept us with Athena is the hassle it will be to change to another EMR. I thought that maybe it was the team that we were working with, but I have contacted two other companies and they have similar issues. I like the overall charting experience. They just tell you they do so much more and to very honest, they just don't. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros If you are looking for medical software EMR it will get the job done. The basic charting is pretty good. #### Cons They will promise you the moon. Once you are locked in, they are sorely lacking in fulfilling that promise. I have had this EMR for two years. They told me 3 months to get me up and running. After an extra 4 month and an extra $60,000, we were able to start billing our patients. Their on boarding team did not know what they were doing. They said they seamlessly work with Epic, NOT. They are great with billing assistance, NOT. Trying to get set up with Dragon, all they want to do is sell us their system. After 2 months of arguing, they finally set up a meeting to get Dragon going, I am not holding my breath. If this simple task is screwed up as much as most of the others, we will be leaving. #### Reasons for choosing athenaOne They promised me several key features that I was looking for. They just did not follow through. --- ### Athena one is... - Overall rating: 5/5 - Reviewer: Shacria D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Athena one was very pleasant and easy to learn #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There was an easy system to work with when it came to patient charts and scheduling #### Cons I couldn't access certain medical records or reports until the doctors signed the report #### Reasons for switching to athenaOne The network was slow, out dated and it was constantly stalling. --- ### AthenaOne All-in-one EHR - Overall rating: 5/5 - Reviewer: Lynda N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic. AthenaOne has been very supportive when we need assistance. Our Customer Support Manager follows up with us regularly to ensure we are getting what we need--even after almost 10 years! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and use. All-in-one system for scheduling, medical records, and billing. Great customer support/service. #### Cons Some updates don't always makes sense for all users. #### Reasons for choosing athenaOne Cost/system limitation requiring separate program for scheduling and charting #### Reasons for switching to athenaOne System was too old/limited and did not meet requirements. --- ### 5 STARS all the way around! - Overall rating: 5/5 - Reviewer: Leigh Ann C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I give it 5 stars! I wish all practices used this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros This software hands down is the best I have ever used. I have worked in Medical Administrative for 30 plus years and this one is my favorite. The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have spoken with and if they were taken care of in the end. #### Cons In the beginning I struggled to learn Athena. This would fall on the training. If the proper training is in place, it is very efficient. #### Reasons for switching to athenaOne This was the practice choice. I had nothing to do with that, but I was pleasantly surprised! --- ### Quality/Informatics Manager - Overall rating: 5/5 - Reviewer: Tonya E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of functionalities. CSM access. #### Cons Not being able to “copy” reasons for visits from one provider to another. #### Reasons for switching to athenaOne We were purchased by a hospital that used Athena. --- ### Excellent product, poor onboarding implementation. - Overall rating: 5/5 - Reviewer: Abigail H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AthenaOne allowed our business to consolidate many of our third-party apps into one complete EHR system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option. #### Cons The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months. #### Reasons for choosing athenaOne Athena was faster to reach out and provide a demo. Pricing with athena is a percentage, Kareo is a flat fee. #### Reasons for switching to athenaOne Valant has poor customer service and is less than satisfactory. It does not have many integrated features, meaning that other third-party applications are needed. --- ### AthenaOne Provider Review - Overall rating: 5/5 - Reviewer: Laura M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with AthenaOne has been fantastic. The ease of use for the providers and customers makes this a medical charting system that is wonderful for small business owners and customers alike. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appointment scheduling and user interface is of the highest quality with this product. I appreciate the efficiency of improvements and how quick & easy it is for customers to utilize the online version of the appointment scheduling and the customer support that is offered is fantastic. #### Cons At times, the bugs and issues with website improvements can be rather cumbersome. At times, it did take quite a bit of time for the bugs and issues to be rectified. --- ### AthenaOne: A Game-Changer in Practice Management - Overall rating: 5/5 - Reviewer: Akash A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using AthenaOne for eight years, and our experience has been exceptional. Having previously worked with multiple PM systems, we can confidently say that AthenaOne stands out as the best. It has significantly streamlined our operations and enhanced efficiency, making a noticeable impact on our workflow. After exploring various systems, finding one that truly meets our needs has been a tremendous advantage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It simplifies tasks like scheduling, billing, and documentation, reducing manual work. Providers can access patient records from anywhere, enhancing flexibility. User-Friendly Interface. Regular system improvements and updates keep up with evolving industry standards. #### Cons Nothing. I like AthenaOne very much and that's why we have been using it for last 8 years. --- ### Athena is a one stop shop for everything I need. - Overall rating: 5/5 - Reviewer: Carla O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Athena daily. It is where clients are checked in, documentation is done, notes are taken, orders are submitted. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Athena has it all. Easy to navigate. Easy to chart information. Easy to make changes when needed. Couldnt ask for better. #### Cons I personally have not had any issues navigating and using Athena daily. Everything is exactly what I need it to be. --- ### Excellent Medical Software - Overall rating: 5/5 - Reviewer: Nora G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My success is because of Athena One. There have been multiple times that I grow in directions that Athena One found for me. For example, the CCM program is a big success for us; this came from the Athena platform. We also have a robust ALL TEXT to our patients when we have specific messages to all our patients, this is a wonderful feature that contributes to our success as a company serving our community. Now we will be rolling out Vitamins to help our patients maintain health via this natural holistic approach. Again, Athena introduced this idea to me. I appreciate the interconnectivity and authentic desire to help. It has been a good partnership for Garza Medical Group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I cannot do what I do without Athena. My company was founded about 5 years ago; with a startup patient population at that time of ZERO. Now, we have over 8600 patients. As a solo practitioner and a team of 20 staff, we are taking care of our community BECAUSE of the support Athena One provides us. #### Cons I do not have any issues with Athena. I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. My practice manager can better speak to these details. --- ### My experience - Overall rating: 5/5 - Reviewer: Mariia M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Convenience for customers, how the interface looks like, How fast can I find necessary information and so on #### Cons Nothing . Maybe because I didn’t use it as much as I need to find minuses but everything was really good --- ### Great doctor office app - Overall rating: 5/5 - Reviewer: Brittany S. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is great with this doctor office Based company. I love that I can go back and read the doctor’s notes print any doctors excuses? I need and review my bills and pay them all from the same platform. #### Cons I love every single thing about Athena one it is great. Please don’t change anything. Keep it the same. --- ### Communication tool - Overall rating: 4/5 - Reviewer: Makayla D. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered AthenaOne is great when it comes to communication and bill payment. It's really nice to see my bills in order of the oldest ones first as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the online portal for communication mainly. Its nice being about to message my health care provider directly. #### Cons Viewing my appointment notes on my mobil device. I am unable to scoll horizontally so I have to rotate my screen to read the whole thing. --- ### Streamlined Healthcare Communication through athenaOne - Overall rating: 5/5 - Reviewer: Hannah R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered athenaOne streamlines your experience in communicating instantly with your healthcare providers. From scheduling, to messaging, to viewing test results, this platform does it all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros AthenaOne is the premier platform for community health resources in my city. I have found it to be a great tool in communicating seamlessly with my providers. #### Cons I feel as if they have really cornered the market in the community health field, at least in my geographical area. I do not necessarily view this as a bad thing, but it is worth noting that this is hands-down the most popular software in the Pacific Northwest. --- ### Mental health United - Overall rating: 4/5 - Reviewer: Michelle Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was great and met the needs I had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and organized for consumers to navigate #### Cons The overall aesthetics that may seem intimidating to the average user --- ### I can't wait to switch to EPIC EHR - Overall rating: 2/5 - Reviewer: Bucky W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The name I guess. The purple color them is also pleasing #### Cons The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist. --- ### Frustrating!!! - Overall rating: 1/5 - Reviewer: Wren H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Everything was fine when they had their old Legacy system, but they'd rather go with a "modern" -read: all white and runs together- look instead of improving upon a schedule that already worked. Genuinely, I would NEVER recommend them to anyone, and if I were in charge of switching our practice's interface, I'd ditch Athena so fast. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The Legacy system is the only part of this system I like and use consistently. It's all right, but they're getting rid of it instead of improving the issues we've asked to have fixed. #### Cons Where to start? The community aspect used to communicate with other users is only helpful when Athena feels that your voice matters, and unless you're kissing their feet, they couldn't care less about your comments/concerns. They'll merge or delete complaints about their new UI and refuse to ask their users for opinions before implementing a system that doesn't work. Then there's the fact that their new system isn't even user friendly! They would rather block you from commenting and voicing concerns than accept criticism on a broken system on the community page. On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem, then tell you to send complaints to their developing team, who in turn send you ANOTHER script. And don't even get me started on how many concerns/complaints have gone unsolved in the name of "modernity," or how their 'help' section answers almost no questions posed but will send you links to useless videos and threads that didn't answer the questions there, either. Utterly embarrassing. Needless to say, you'd be better off spending money on a company that actually asks its users on their opinion before implementing a broken UI and answers you. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/?page=2) --- athenaOne Reviews, Pros and Cons - 2026 Software Advice