--- title: "athenaOne Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of athenaOne. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if athenaOne is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Ophthalmology EMR Software](https://www.softwareadvice.com/medical/ophthalmology-software-comparison/) / [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) / athenaOne Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/alternatives/) # athenaOne User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 913 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 386 reviews (42%) - 4 stars: 250 reviews (27%) - 3 stars: 114 reviews (12%) - 2 stars: 68 reviews (7%) - 1 star: 95 reviews (10%) ### Most mentioned pros - The integrated scheduling, charting, and billing features work together smoothly, which reduces administrative burden and keeps patient visits moving efficiently. - Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. - It supports efficient clinical workflows and centralizes key functions, though there is room for improvement in usability and customization. ### Most mentioned cons - The CSC is not helpful, asking one question takes anywhere from 10-30 min to solve if it gets solved, a lot of the times they have to escalate it to the internal team and get back with you in 7-10 days. - It reminds me of a portal that a huge medical center would use, which for hospitals etc is understandable, but for my primary care or psychiatrist using this portal makes it feel incredibly impersonal like I’m just another number in the system. - Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. ## athenaOne customer reviews Showing reviews 1-25 of 913 (page 1). ### Streamlined Healthcare Management with athenaOne's Integrated Tools and Patient Care Features. - Overall rating: 5/5 - Reviewer: Madeline-Michelle C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered athenaOne provides a reliable platform for managing patients care, billing, and the office workflow. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros athenaOne simplifies patient records, scheduling, and billing, an making daily tasks more efficient. #### Cons The data systems can be slow at times, and navigating certain features requires additional training. --- ### Don’t wasn’t your time any longer! AthenaOne is where it’s AT!! - Overall rating: 5/5 - Reviewer: Brook L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations. Such as important medical appointments for more serious issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues. It’s the best option and value for the money with excellent security and 24/7 customer support. #### Cons That I didn’t discover it before wasting time using different appointment managing tools with little to no security regarding my information. #### Reasons for switching to athenaOne Because Patient Now did not send notifications, they did not reach out to me to do mental Health check ins and they were so disorganized and unattentive, they called me the wrong name for 3 months at appointment scheduling therefore my paperwork was never correct. --- ### AthenaOne Makes Appointment Scheduling Easy - Overall rating: 4/5 - Reviewer: Veronica C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to message my care team when I have a question or need to request an appointment. #### Cons I don't like the number of bugs and glitches I've encountered, especially in the past year. I hope it gets fixed. --- ### Healthcare software - Overall rating: 3/5 - Reviewer: alyssa c. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, for being a small business, we did not have a good experience. For the price you are paying, you should be able to get ahold of someone from every department, not have to use a middle man. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I liked that Athena included everything you would need in the software. It was not the simple version, you were able to do everything from the same software. #### Cons I did not like how athena outsourced quite a bit. Billing was outsourced, so trying to get anything answered on that in was a nightmare. --- ### Good but expensive EMR/Practice management software - Overall rating: 4/5 - Reviewer: Landon W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, AthenaOne has been a solid EMR for daily clinical use. It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional workflow inefficiencies require some adjustment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros AthenaOne offers strong clinical workflows and helpful automation for routine tasks. The integrated scheduling, charting, and billing features work together smoothly, which reduces administrative burden and keeps patient visits moving efficiently. #### Cons Some parts of the interface can feel cluttered, and certain tasks take more clicks than expected. Reporting tools are powerful but not always intuitive, so it can take time to learn how to generate the data you need. Also, it's expensive! #### Reasons for choosing athenaOne it was the cadillac of EMRs for private practitioners, it wasn't as expensive when volumes were lower, but now that we've grown it is very expensive. --- ### Don't Use Athena One - Overall rating: 1/5 - Reviewer: George T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible. Waste of time. Unable to solve problems in a timely manner. EMR for PCPs-not specialists. Changed our coding without notification or permission and made it worse. Their reply-We'll take responsibility---what does that mean? You will pay the fees? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros This EMR is good for PCPs. That's it! #### Cons They take forever to fix issues-if they can. We signed up for their billing service-Total waste of time and their "billing experts" don't have experience with non PCP billing. We've asked for a rep change-which they don't do. Their reps are "lip-service". Major waste of time and money. Seek an EMR that really specializes in what you do---and same for any billing service. Their patient follow up software is mediocre as well as their "bells and whistles". You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are worthless. Am in the process of leaving them. I suggest you don't use, or leave. #### Reasons for switching to athenaOne They wen't out of business, no longer available. --- ### Excellent Medical Records Platform - Overall rating: 5/5 - Reviewer: Sabiha M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AthenaOne is a highly convenient medical records platform that facilitates tracking patient information, scheduling appointments, diagnostic and procedural coding, as well as insurance billing and claims. It has an easy to use interface with customer support and advanced security. #### Cons The system may need to be upgraded or rebooted periodically for the most recent software updates and protection from bugs and issues. #### Reasons for switching to athenaOne More recent and updated Functionality and features --- ### Wishing they were better - Overall rating: 2/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The only thing that has kept us with Athena is the hassle it will be to change to another EMR. I thought that maybe it was the team that we were working with, but I have contacted two other companies and they have similar issues. I like the overall charting experience. They just tell you they do so much more and to very honest, they just don't. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros If you are looking for medical software EMR it will get the job done. The basic charting is pretty good. #### Cons They will promise you the moon. Once you are locked in, they are sorely lacking in fulfilling that promise. I have had this EMR for two years. They told me 3 months to get me up and running. After an extra 4 month and an extra $60,000, we were able to start billing our patients. Their on boarding team did not know what they were doing. They said they seamlessly work with Epic, NOT. They are great with billing assistance, NOT. Trying to get set up with Dragon, all they want to do is sell us their system. After 2 months of arguing, they finally set up a meeting to get Dragon going, I am not holding my breath. If this simple task is screwed up as much as most of the others, we will be leaving. #### Reasons for choosing athenaOne They promised me several key features that I was looking for. They just did not follow through. --- ### NOT Physician friendly: one of the worst programs I have ever worked with - Overall rating: 1/5 - Reviewer: Alex D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible. I would pay 25K to get out of this as it is costing me more then this on a 6 mo basis. If you like charting and clicking this is the EMR for you!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros How it had all the pharmacydosage and quatitiy for a drug. Also how it tells you if a med is covered or not. BuTTTTTTTTTTTTT: This is my seventh EMR. One of the worst I have ever experienced. So many clicks to get anything done and it is worst in the phone and tablet app. I would stay away from this at all cost. This program is designed to capture data so they can sell it in the future. It is not designed for documentation and for physician use. #### Cons every other aspect of this EMR. Just CPT chat look it up against every ohter EMR out ther and you will see it is horrible. And by horrible I mean horrible. Takes over 2 times to get anything done and the number of clicks is overwhelming. Once you close something it still comes back to you. The education on how to use is all on line and all the videos take alot of time to get to the point. #### Reasons for switching to athenaOne The company I now work for made the change. i feel like they now regret it. The physician who made the recommendation is no longer with us. We are all suffering from his influence on the company. --- ### Athena one is... - Overall rating: 5/5 - Reviewer: Shacria D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Athena one was very pleasant and easy to learn #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There was an easy system to work with when it came to patient charts and scheduling #### Cons I couldn't access certain medical records or reports until the doctors signed the report #### Reasons for switching to athenaOne The network was slow, out dated and it was constantly stalling. --- ### AthenaOne All-in-one EHR - Overall rating: 5/5 - Reviewer: Lynda N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic. AthenaOne has been very supportive when we need assistance. Our Customer Support Manager follows up with us regularly to ensure we are getting what we need--even after almost 10 years! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and use. All-in-one system for scheduling, medical records, and billing. Great customer support/service. #### Cons Some updates don't always makes sense for all users. #### Reasons for choosing athenaOne Cost/system limitation requiring separate program for scheduling and charting #### Reasons for switching to athenaOne System was too old/limited and did not meet requirements. --- ### Just start/continue using Athena - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have had a very positive experience. The platform continuously improves, obviously using input from the end users, which is not common with most EHR’s. This is my tenth year using Athena, and will use it until retirement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Allows the practice to function very well with one employee. #### Cons Honestly there is nothing I have encountered using athenaOne to really not like. #### Reasons for switching to athenaOne System down too often. Hard to use. Poor financial analysis. --- ### I got my weekends back! - Overall rating: 4/5 - Reviewer: Deborah R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff. #### Cons I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities. #### Reasons for choosing athenaOne Much higher capabilities, ease of use and scalable to smaller practices. Also the percentage based fees means the Athena has skin in the game and will constantly be working to improve the product. I need an EHR that grows as the industry grows. #### Reasons for switching to athenaOne Was like slogging through mud to get anything done. They do not provide interfaces for common lab companies unless you meet a certain volume threshold. One referral could take as much as 45 mins to complete because part of the chart had to printed out and manually faxed. The portal was glitchy such that most patients could not use it reliably. And then they switched clearing houses and accounts that were being paid smoothly were suddenly not payable because the secondary insurances where not receiving the correct info from Kareo....40 hours of phone calls with them..never fixed! --- ### Great EHR system! - Overall rating: 5/5 - Reviewer: Taya E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that athena is easy to navigate and I really like that their setup is not too busy. I feel that other EHR systems tend to have a lot of words and buttons and colors all over your screen but athenaOne is aesthetic and functional. I love that with the recent update you can now see the phone number and insurance on your screen during intake. I also like that you can access electronic fax's, patient messages, clinical and admin documents all in one place. I love that athenaOne has the option to do athenaCapture; it makes it seamless to upload patient pictures and insurance cards. I almost never experience issues with athenaOne and I am really greatful that they have such easy support resources. It is always helpful to see their posted articles about related issues, and that you can easily chat with someone or create a cases if you are having an issue in the system. I also love the extent of prep work that I can enter for patients, such as intake prep and preparing order sets and encounter plans. #### Cons I had some critiques with athenaOne that have now been updated in the recent update! Some cons I have experienced are that sometimes it is slow to load. With this, when I go back to the home page sometimes it will switch my homepage from clinician to non-clinician and I have to switch it back. --- ### AthenaOne: A Game-Changer in Practice Management - Overall rating: 5/5 - Reviewer: Akash A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using AthenaOne for eight years, and our experience has been exceptional. Having previously worked with multiple PM systems, we can confidently say that AthenaOne stands out as the best. It has significantly streamlined our operations and enhanced efficiency, making a noticeable impact on our workflow. After exploring various systems, finding one that truly meets our needs has been a tremendous advantage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It simplifies tasks like scheduling, billing, and documentation, reducing manual work. Providers can access patient records from anywhere, enhancing flexibility. User-Friendly Interface. Regular system improvements and updates keep up with evolving industry standards. #### Cons Nothing. I like AthenaOne very much and that's why we have been using it for last 8 years. --- ### My perspective: Thankful for Athena - Overall rating: 5/5 - Reviewer: Wilson N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been weith Athena one for two years, and I get flyers and calls from other EMRs all of the time. I realize that I have options, but why would I change? All of my needs are met with Athena. There is a community in the Success Center where i can reach out to other providers, there are a host of resources in always learning new shortcuts and they are frequently launching new updates and ways to streamline processes. I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and using Athena's aggressive and thorough processes. I am also thankful to Athena, as they introduced to me a biller and allowed a connection for a biller for the tasks I do not have time to devote to myself. We could not have survived our 9 months period of no deposits without Athena. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love love Athena! Deep scrubbing of claims, good customer success methods for solutions when there are questions, wonderful client success manager. On the forefront of being innovative with solutions and tools. #### Cons Cannot think of a issue. The only drawback is the process of changing data from one system to another, but with any EMR, when a practice makes such a change of data -- it is time consuming, but this would be with any practice. I am thankful that the data moving occurred early on in our clinic's launch. I only had a year of data to move. I was very thankful for the ideas provided by Athena to make it as easy as possible. --- ### AthenaOne Update - Overall rating: 5/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience is positive as it allows me to have multiple screens open from within the program to properly do my job and keep the patient flow moving and not slowing down. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I enjoy most about Athena is the ability to have my billing, schedule, and chart open so I can multitask and complete my day to day work. #### Cons What I least like about Athena is how it takes a while to open anything and, at times, it will freeze when trying to open the documents needed. --- ### Great program - Overall rating: 5/5 - Reviewer: Mara F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the way you can set it up and personalized it. Is pretty easy to start with this software. Very happy with it #### Cons Maybe the membership and price could be based on what the person request and not like a general price. --- ### App makes communication a breeze! - Overall rating: 4/5 - Reviewer: Kimberly J. - Verified reviewer: Yes - Industry: Libraries - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mostly positive--like I mentioned the pros outweigh the cons. I wish all doctors used this straightforward system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's pretty easy to use and helpful to reach the doctor without the extra hassle of a phone call to the office. #### Cons My complaint isn't specific to this app, but sometimes there's info placed on there before you can reach a doctor to discuss. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Stacey S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I find having multiple categories right on the home page makes access accessing what I need extremely convenient. #### Cons The back button when going through pages on medical records isn’t clear. Often times I end back up at the home page. --- ### Streamlined Healthcare Communication through athenaOne - Overall rating: 5/5 - Reviewer: Hannah R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered athenaOne streamlines your experience in communicating instantly with your healthcare providers. From scheduling, to messaging, to viewing test results, this platform does it all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros AthenaOne is the premier platform for community health resources in my city. I have found it to be a great tool in communicating seamlessly with my providers. #### Cons I feel as if they have really cornered the market in the community health field, at least in my geographical area. I do not necessarily view this as a bad thing, but it is worth noting that this is hands-down the most popular software in the Pacific Northwest. --- ### Mental health United - Overall rating: 4/5 - Reviewer: Michelle Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was great and met the needs I had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and organized for consumers to navigate #### Cons The overall aesthetics that may seem intimidating to the average user --- ### Easy to access - Overall rating: 5/5 - Reviewer: Jamie V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros That it keeps the accounts per provider separate for the user using the portal domain #### Cons That it doesn’t sync records across providers when user logs in via generic portal --- ### Solution Architect - Overall rating: 4/5 - Reviewer: Rachel J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The CSMs are amazing. Always so helpful and sharing knwoeldge and being knowledgeable #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Continuous improvement of product and its integration offerings. #### Cons The report builder is abit cumbersome and difficult to use. --- ### Great product! - Overall rating: 5/5 - Reviewer: Stephanie W. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to sign in and access my information. #### Cons There's nothing in particular that I don't like, I think it's efficient. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/?page=2) --- athenaOne Reviews, Pros and Cons - 2026 Software Advice