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> Reviews of athenaOne. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if athenaOne is a good fit for you!

Source: https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews

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athenaOne Reviews

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# athenaOne Reviews

## Reviews Summary

## Overall Rating

3.8

* * *

## Ratings Breakdown

5

(384)

4

(250)

3

(114)

2

(68)

1

(95)

## Secondary Ratings

Ease-of-use

3.8

Customer Support

3.6

Value for money

3.6

Functionality

3.8

* * *

### Pros

"Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows."

"It supports efficient clinical workflows and centralizes key functions, though there is room for improvement in usability and customization."

"I like how athenaOne centralizes patient information and simplifies documentation, scheduling, and billing in one platform."

### Cons

"It reminds me of a portal that a huge medical center would use, which for hospitals etc is understandable, but for my primary care or psychiatrist using this portal makes it feel incredibly impersonal like I’m just another number in the system."

"Messaging notifications can get dropped and document capture can be hit or miss when it's lagging."

"The CSC is not helpful, asking one question takes anywhere from 10-30 min to solve if it gets solved, a lot of the times they have to escalate it to the internal team and get back with you in 7-10 days. "

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athenaOne Reviews, Pros and Cons - 2026 Software Advice