chart elimination, eas of use, efficiency

Now I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!!

I have to pay for it. LOL. I have no negative comments to make about this great program.

I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.

The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming. Also the reporting was very minimal but has gotten better through the years

It's been terrible.

Nothing. I can't use this system with ease and will be happy to be done with it at the end of the year.

Setting appointment profiles, setting up note templates, having to search for my customized templates when I go to create a note. I counted... it takes NINE clicks to create a locked note.

We have been using drchrono for over 5 years, we have recently added the billing feature and it is working out great. We love it.

The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.

If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.

Everyone at DRC has been great. Our team especially loves [sensitive content hidden]. They always go above and beyond.

I have been very satisfied with the programs and interface. If is easy to use and intuitive in regard to navigating the software. They have just about everything needed when it comes reports one would need.

I can't say that I have any. The software and support have been great.

Up and down. I do like the ease of the platform and that I can customize it. I hate the customer "service" which is honestly non-existent.

It is easy to make the forms exactly what you need for your practice. They do offer some tutorials up front, but they honestly were not very helpful. Fortunately if you have the slightest knowledge of programs, you can format things yourself very easily.

Lot's of down time. It goes slow and you can't access your records. The biggest CON for me though is the inability to get issues resolved. I have been working on getting an issue resolved with writing scripts for labs for over a year and half now and still not resolved. There is no place to call. So you can't actually talk to someone. Their hours to help you are in the middle of clinic hours so essentially you will never get help.

Very customizable. User friendly. Cost effective.

Occasionally, it takes support a longer time than desired to resolve an issue. However, they do respond quickly and any issues/questions I have had have been minor.

Positive

Ease of use for documentation of progress notes.

Billing payment sometimes lags. Although it has improved significantly in the past few weeks.

Again terrible customer service. Takes days to get someone to help with software problems. Don’t recommend. They lock you in to contracts and refer to website for updated changes to their rules.

Customization was nice. Worked well for integrated practice.

Customer service and automatic 1 year renewals without out option to get out of contract.

superbill is pretty easy to useI liked the patient reminder options

The customer service is really bad. I've emailed them 6 times to close out of my practice (I moved away) & I still haven't gotten any of this service. The templates are annoying to make

The first year or two was great. The subsequent 4.5 years have been a nightmare. Because of how hard DrChrono makes it to export charts, I feel like a prisoner to it. Read only access to charts costs $150/month and require a 1 year contract, so I can’t even gradually move my charts to a new system.

Theoretically DrChrono offers a comprehensive product with all the features you would want under one roof. It was easy to learn how things are supposed to work. The UI is not too visually cluttered.

It doesn’t work as promised. When something is broken, the help desk first gaslights you,, trying to convince you that it’s not broken or that it’s your fault it’s broken. Sometimes tickets are open for a month or two before they even acknowledge that it’s broken. They don’t reliably notify the larger DrChrono community of system level problems. The status page with system uptime statistics is a lie. It presently boasts 100% up time in the last 30 days, but on 11/3/22, the system was so slow it was unusable. We cancelled patients and sent admin home because we had no access to charts, as did multiple of my colleagues using DrChrono.Also read your contract with a lawyer. The sales person will promise you the moon, and there will be things that seem like common sense, but if it’s not in the contract, they won’t honor it.

Absolutely horrible service. They're GREAT during the sales process (of course), and they were initially helpful in setting it up, but they very quickly cut you off from regular support and try to charge you hundreds of dollars for support. We were a new company, not ready to implement all features immediately, but when we got around to being ready to implement additional features, they told us that our support period had ended and it would now be (if I recall properly) $150/hr for support. There is NO phone number to call. Their ticket/email service regularly failed to answer questions, or answered completely different questions than we had asked. They took several days (or even weeks) to send canned responses that did not address the questions, which then required us to write back, which then took MORE time for them to respond, and then they would respond with fairly useless answers or just "sorry, our product won't do that, but we'll pass it on to our engineers for possible future additions." If you make the mistake of signing on with this company, READ THE CONTRACT VERY CAREFULLY. If you start out on a more expensive plan and decide to downgrade, THEY WILL CHARGE YOU THE HIGHER RATE FOR THE ENTIRE YEAR. Cancel early? CHARGE YOU THE WHOLE YEAR. Terminate a provider? CHARGE YOU FOR THE WHOLE YEAR. We hired an NP in January. They renewed the contract in August. We terminated him in December. They want to charge us for his account until next August.

It has a visually pleasing interface. There is otherwise very little about this software that I like. I have wanted to switch systems almost since we signed on, but it's such a hassle to switch EHRs that I've kept using drchrono despite hating the product, the company and their horrible support. I've finally reached the last straw, and we are going to switch.

Almost everything else. Almost every time I wrote to the company with a problem, their answer (when I finally got one, which takes forever) was initially to blame me and my staff, followed finally by an admission that we weren't doing anything wrong, but that their product didn't currently have those features or didn't work that way. The way the product works also puts you at very high risk for data loss, which has happened to us multiple times. There is no local storage of the data, so if you lose internet connectivity after writing a big section of a note, your changes will all be lost. This, of course, is a stupid way to design EHR software.

I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge. Countless hours and a small fortune, they were not able to put my data into their system. I contacted my current software vendor, Quest Quanum, and it seems the data extraction problem was unique to Dr. Chrono. They strung me along for several months, while I was paying monthly fees in anticipation of getting a new EHR software, without any real transparency. Now they are demanding all the money for the two-year contract. When I stopped payments and demanded my money back, they told me that they had hired a third-party for data extraction but it would cost me more money.

Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software

Very poor customer support, and lack of knowledge by support teams

I like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can. The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.

To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.

There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.

I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.

It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.

Where do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air. 2) The speech to text feature is useless 3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center. 4) Their online support is A JOKE. They cannot help you 50% of the time from the start. 5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice 6) They need to market to small PCP groups only, this software is not made for other specialties 7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis. 8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it. 9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template 10) Everything is done based on appointments. So, you need to document outside of that, you cannot.

Stay away from them. Dr. Chrono is Worst possible EHR in many ways. Below is actual part of Email they sent to us regarding data transfer. Hi Dr. The last invoice to be paid to finish the contract came out on Aug. 7, you won't be charged going forward. Here are the options for getting your data out of DrChrono: OPTION 1 Maintain read-only access to your existing DrChrono account. This will allow you to still log in any time, any where and access your patient information. This option only requires you to sign an annual read-only access agreement with DrChrono for a small fee of $50 per month. This can be paid out monthly or you can prepay and not have to worry about the bill for another year. OPTION 2 Use DrChrono’s manual export features. With this option, you are able to export a zip C-CDA file of your patient list. You can also export your patient demographics as a .csv file. For clinical notes and uploaded documents, you will need to export individually from within each patient’s file. There is no fee for this option but you will only have your 30 day notice window to complete your own export. Here are some support articles that provide more information about the manual export features:

User interface loos pretty and enticing. That is all. Nothing else.

Extremely buggy and slow. ICD and CPT codes does not accept synonyms. It only accepts exact wording of used in original CPT and ICD-10 code. I had to use google all the time to find appropriate codes to put in the charts. Takes double the time. Billing is horrendous. No way to track if payment is received and processed. When more than thousands of payments are hanging, it becomes impossible to track anymore. Finally I had to decide to stop using and give up tracking the account receivable and give up insurance payment all together for many months. It was worth to give up months of work than further loosing and not being able to collect anymore. Lessons learned in hard way. Finally, when I moved to different EHR after using Dr.Chrono for 4 years, they refused to transfer patient data. Instead, they told us to manually open and download individual items from patient charts or pay them $50 per month for read only version. The new EHR company contacted them to work through, they refused all the cooperation. One year later, I still did not receive any patient data. I complained to Better Business Bureau. I am taking legal action against them now. They will take patients information as hostage. STAY AWAY. These are scammers.