--- title: "DrChrono Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DrChrono. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DrChrono is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/drchrono-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/) / DrChrono Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/drchrono-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/drchrono-profile/alternatives/) # DrChrono User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 493 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 230 reviews (47%) - 4 stars: 133 reviews (27%) - 3 stars: 47 reviews (10%) - 2 stars: 26 reviews (5%) - 1 star: 57 reviews (12%) ### Most mentioned pros - In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. - We have been using drchrome for a while and i can say that its multifunctional for the enterprise. - Overall, drchrome application is user frindly and makes word very efficient. ### Most mentioned cons - In a busy medical practice, providers do not have time to review a draft prescription and send in all the new prescriptions, much less all the routine refills and med changes, based on standing orders. - There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. - They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. ## DrChrono customer reviews Showing reviews 1-25 of 493 (page 1). ### DrChrono as a tool for digital healthcare management - Overall rating: 5/5 - Reviewer: Arsalan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s a great platform to manage patient documentation, scheduling and appointments. Although technical and customer support can be improved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros DrChrono helps simplify daily healthcare tasks such as managing patients records,appointments and making its valuable for money spend. It also provides clinical documentation and notes that saves time and keeps everything organized. #### Cons Sometimes patients record security issues can happen due to system issues and bugs. Customer support can be slow. High pricing for smaller businesses --- ### Customizable and includes scheduling and payments - Overall rating: 5/5 - Reviewer: Jeffrey F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I was really glad to find something customizable that worked well for my chiropractic clinic. It worked for me for many years until I decided to use a different program that was more specific to my field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customizable and worked with my chiropractic business, from the get-go. It was free at first, and then transitioned to a paid model. #### Cons It wasn't chiropractic specific. It wasn't a big deal, but it did mean it included a lot of things I didn't really need. --- ### Decent platform/ EMR - Overall rating: 4/5 - Reviewer: Larisa F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to view daily schedule, schedule appointments and template the way you want your notes to be arranged. #### Cons Difficulty getting great reporting, financial metrics, etc. difficulty getting specific access for users. --- ### Nice all around software - Overall rating: 4/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have had a good experience overall with the onboarding and support from the team as we set up a practice. It has been a smooth transition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the patient management of Dr Chrono. It is fully integrated with everything needed to see a patient, chart the visit, and manage medications! #### Cons My biggest frustration is simple - I don't want the system automatically posting ERAs on me. I want to go through them individually and publish them. It is the most efficient way to manage denials. --- ### No Practical Medical Decision Makers @ Dr Chrono - Overall rating: 1/5 - Reviewer: Todd L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription. All Prescriptions, even a BP refill can only be sent by the provider. This is not a new regulation from the state medical boards or DEA, and that same non-controlled RX can be called in by those same staff members. In a busy medical practice, providers do not have time to review a draft prescription and send in all the new prescriptions, much less all the routine refills and med changes, based on standing orders. Makes no sense to put these barriers in healthcare. These providers are already over worked and UNDER paid. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The pros were pricing in the beginning, but the functionality has continued to decline, and we will be moving to another EMR. For the reasons stated below #### Cons Management and IT are making updates and policy updates that don't even work in the medical field. They need a board of clinical and administrative personnel to advise on functionality. They are making changes that will run customers off!! #### Reasons for choosing DrChrono Pricing and now we know why its cheaper. Goes back to the people making decisions. It has to be cheaper to get people on board --- ### CPA's cannot reconcile numbers from Dr. Chrono - Overall rating: 1/5 - Reviewer: Zachary P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered If you add a provider your monthly goes up, but if you let a provider go the bill never goes down. Over several years we ended up paying 3 times more per month than what our actual provider head count. Very expensive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It is new modern software. It looks great but has a long way to go to actually work properly. If you like to use reports to track your business performance don't use Dr. Chrono the numbers are Not Accurate. #### Cons Financial Numbers are not accurate! Someday it might be a good software platform when it is fully developed. But as of today non of the actual financial numbers from provider production to billing can be trusted. It is impossible to reconcile we have tried it does not work. #### Reasons for choosing DrChrono It was perceived to be more cost effective. #### Reasons for switching to DrChrono NextGen did our billing through the software and they lost millions in failed billing processes. --- ### TERRIBLE SERVICE- FIRE EVERYONE- [sensitive content hidden] is awful to work with - Overall rating: 1/5 - Reviewer: Omar S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered awful. They're really good at collecting payment. They're really bad at everything else- they're customer service dept needs to be completely REVAMPED #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros the software is okay. i like that it's web based so you can access from anywhere. Unfortunately, everything else is terrible. #### Cons THE CUSTOMER SERVICE IS TERRIBLE!!! COMPLETELY UNRESPONSIVE! [sensitive content hidden] should be FIRED!!!! This company has no interest in actually helping to solve problems. T --- ### Look elsewhere, actions made us lose clients - Overall rating: 1/5 - Reviewer: Justine J. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Look elsewhere. Support is not helpful. You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry. They called and texted 150 of my clients at 2am, took no accountability for it and can not promise it won't happen again. I turned my reminders off completely, losing major functionality. There isn't a person you can contact or talk to about issues. A support ticket is your only option. And when you want to talk about contract issues, you wait weeks to get someone and multiple submissions about the same issue. There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I have a hard time with the pro list. I used drchrono for over 10 years. The cost i guess is the biggest pro? #### Cons Support is terrible. No help, no answers and no solutions. Bugs that result in enties not saving, having to change and save multiple times for one item. The software send calls and texts to 150 of my clients at 2am and offered no explanation or consideration. --- ### Not recommeded - Overall rating: 1/5 - Reviewer: Charbel H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered We moved to DrChrono expecting an enterprise-level EHR. While reporting technically exists, it is not intuitive or user-friendly. Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone. Billing took nearly a year of back-and-forth to stabilize, and even now the system frequently glitches. CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate. What appears correct on the clinical side can show differently once sent to billing, creating real risk and added cleanup work. Patient statements are also a major weakness. They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one. Support is generally polite, but resolution is slow and often reactive. In addition, practices should read the contract very carefully. Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic. Overall, this platform has required far more workarounds and staff time than expected. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 --- ### Terrrible EMR - Overall rating: 1/5 - Reviewer: Yasmina E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It was very user-friendly at the beginning up to 10 years ago. Things went down slightly until their recent sale of the platform to a new company, where it took a downward slide in quality. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing is of value with this EMR now. We are constantly struggling to save time and money with it. stay out of this EMR if you want to have a smooth office EMR. #### Cons Unavailability and unreliability of tech support are the major problems. They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. --- ### Cloudbase application - Overall rating: 4/5 - Reviewer: Adewale S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, drchrome application is user frindly and makes word very efficient. We have been using drchrome for a while and i can say that its multifunctional for the enterprise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros DrChrono application has been very useful and creates great value for money. It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting. #### Cons DrChrono application demands a huge deal of wife data. Probably due to its cloud base or might be due to data volume of our teams see devided. --- ### I highly recommend - Overall rating: 5/5 - Reviewer: Abby J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In my experience, this is great software and it’s easy to use. I deal with medical records everyday and it keeps me on my toes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is great to use for anyone that has to deal with medical records. It helps keep you organized #### Cons I didn’t notice anything that I didn’t really like about it because it was so helpful for me #### Vendor response Hi Abby, Thank you so much for your review. We are thrilled DrChrono has helped you stay organized and that you've had a great user experience. We appreciate you being a part of DrChrono! Best, The DrChrono Team Replied December 2024 --- ### Dr. Chrono has been my favorite EMR of all time - Overall rating: 5/5 - Reviewer: Joseline B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered LOVED the EMR Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me. Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at [sensitive content hidden]; cell phone in US is [sensitive content hidden]. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history. #### Cons Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable. #### Reasons for switching to DrChrono not financially sustainable Thank you for allowing me to give an honest review. I really don't want to switch but it's up to my boss. Please call me if you ever need a sales rep and if you need any other business advice. Joseline Borchardt, CPNP cell in USA: [sensitive content hidden]. email: [sensitive content hidden] #### Vendor response Hi Joseline, thank you so much for your review! We are so glad to hear you've had a positive experience. We are happy to chat with you about your billing experience to help create more efficiency as well. Please let us know how we can help! Replied April 2024 --- ### Don't buy the hype - Overall rating: 2/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents. A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use. The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me. Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh? Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect. #### Cons Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line. #### Reasons for choosing DrChrono If you have any questions we are happy to tell you our experience. Look up the clinic at in Miramar Beach, Florida and call the office. We are happy to discuss our opinion. The other thing we noticed is that service has deteriorated since announcing our intention to leave. #### Reasons for switching to DrChrono As above. The reason to switch was for an easier system that provided text reminders. Neither happened to be the case. --- ### Scam Artists! - Overall rating: 2/5 - Reviewer: Lee W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered My experience is pretty bad with the 'team' at Dr. Chrono. There is no way to actually get in contact with a 'help desk' or to get assistance with issues when the program fails. You must submit a work order and then hope for a call back. The call back, if it EVER comes, is usually 2-3 days later (after submitting a work order). The only people you can easily access is the sales team who always states they can't help with system function/glitches/assistance with use or function of the program. Furthermore, you must be careful of the contract you sign! I recently let an associate go, and they are going to continue charging me for the no longer employed physician between $400-500/month with no intent on giving me a credit or stopping the charges until a new associate starts. The contract ends in June-they have been charging me since last October for this other physician-just letting me throw away money so they can earn a profit EVEN AFTER 5 YEARS AS A COMMITTED USER TO THEIR COMPANY! I URGE ANYONE TO FIND ANOTHER PROGRAM! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this program builds and imports the note from the multiple page boxes which can be clicked on to create the note, I was able to use the system in a functional way that will create a thorough note which looks legally presentable. However, if you intuitively use the boxes they have set up to create and import information into your note, you will see a great deal of unnecessary information imported into your notes and you will legally be in trouble, as it will include things that you not only did not examine, but that are unnecessary to be in your notes. This makes you seriously susceptible to lawsuits and legal action against you. But if you learn how the system imports information and create all your own templates, and you DO NOT click on their boxes, you will be fine, as the information will be only what you require and what you have deemed necessary in the notes. #### Cons The program glitches and freezes frequently. They are constantly doing maintenance on the program, which creates days of very slow use and function. The program frequently fails to save information you have entered or edited, which can get you in real legal trouble. If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures. Unfortunately, once you are invested in a program, it is a real hassle to switch, as many of us know. So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened. #### Reasons for choosing DrChrono I made a serious mis-judgement! #### Reasons for switching to DrChrono the previous program was very time consuming --- ### They still have a lot to learn - Overall rating: 2/5 - Reviewer: Marni G. - Industry: Medical Practice - Product usage: Used unspecified for less than 2 years - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Simple to get up and running. You can send automated appointment reminders via text, in Spanish. And when you type in a patient's address, you can type in the ZIP code, and it fills in the City and State for you. #### Cons It just seems like they're not ready. Like they put the product out before finishing it. Yes, they HAVE certain functionality, but does it work like it's supposed to? I've had many problems since I signed up in December of 2013, but this one is particularly revealing: DrChrono has a way for doctors to receive electronic refill requests, which is great. But when we started using it, we discovered that when we refilled prescriptions in this way, once it was sent, there was no record of it ever happening. No record whatsoever. Of a doctor refilling a prescription. No date. No medication name or dosage or number of refills. The whole thing would just vanish. The only confirmation we could get was by calling the pharmacy by phone and writing in the paper charts that we still had to maintain because drchrono can't track what doctors need to track. I made them aware of this issue in April of 2014. May, I followed up, no response. June I followed up, no response. DECEMBER rolls along, and I got an email saying: "Thank you for your patience as we've worked to investigate the issue you had reported about medication not getting added after the refill request is approved. We don't currently have a timeframe we can provide regarding when a solution will be available but did want to let you know that it is still on our radar and that as soon as we have an update to share, we'll be certain to let you know." It wasn't until February 2015 that I finally got an email saying they fixed it. Maybe it's fine now, I don't know because I don't trust them to handle my practice. I don't usually go into detail like this when I write reviews, but I'm hoping that this experience illustrates the central problem with drchrono. They are software developers with little experience in actually running a medical practice. Ask any experienced medical biller that has used DrChrono for billing, and they will tell you all the BASIC things that are missing from a billing software. Historical patient eligibility. Meaning, DrChrono doesn't keep track of what insurance a patient USED to have, only what they have now. So when you're looking at a previous claim details, it looks as if it was paid by the patient's CURRENT payer, not the payer that ACTUALLY paid it. And with all the changes that are happening with Medicare, and Obamacare, it's crucial to keep track of things correctly because a patient's coverage can change month-to-month. Recording prescriptions given through the software... correctly recording payments received through the software. These are BASIC elements of running a practice. And DrChrono is clueless. --- ### WORST SOFTWARE I'VE EVER USED - Overall rating: 1/5 - Reviewer: Shikha A. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for. #### Cons Where do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air. 2) The speech to text feature is useless 3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center. 4) Their online support is A JOKE. They cannot help you 50% of the time from the start. 5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice 6) They need to market to small PCP groups only, this software is not made for other specialties 7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis. 8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it. 9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template 10) Everything is done based on appointments. So, you need to document outside of that, you cannot. #### Vendor response Our sincerest apologies for the experience you have encountered with our platform and service. The drchrono EHR platform is indeed not made for inpatient facilities such as yours and is specialized for outpatient ambulatory practices. We appreciate your feedback and would like to let you know that our team has been actively working on improving and innovating our EMR software and service. We thank you for maintaining your standards for software and for having done a fantastic job in testing our platform to its limits as this is the same standard that we are striving to achieve. Your dedicated account manager has sent you a follow up email, but please feel free to also directly email the account management team at accountmanager@drchrono.com for any further assistance until you transition to the new EMR platform as this is always an available avenue for you. Replied January 1970 --- ### Massage Therapist Employee at a Chiropractic Clinic - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I trust the business savvy of the Chiropractor that I worked for while using this software. He did his research and chose this software despite that it is less catered to a Chiropractic office than a medical doctor's office. There are many good aspects to it. It is ultimately more than what I would need as a Massage Therapist and not enough of what I would need. It was ideal to have it for my notes while being an employee, however. I wish all software had such wonderfully customized SOAP notes! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The SOAP notes were amazing. Being able to customize how to use them in terms of using intensity number scales, images, drop menus for frequently address muscles and more. It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy changes to everything that could have been different that session. Well through thew, easy to use. The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner. #### Cons 1) The system does not allow for varying appointment times for different types of practitioners. For instance, clients trying to schedule a 10min chiropractic adjustment & 60min massage ONLINE, would have their massage session only block off 10mins of the MT's schedule. (When the MT only had 15mins between clients, the client was led to believe they scheduled their 60min!)This created a lot of confusion for the clients and the staff needed to watch these bookings like a hawk. We regularly had to call clients & manually reschedule both the chiro & MT appointments over the phone, defeating the purpose of online scheduling. 2) It is very expensive at its base price. I realize that it is for health care professionals who are billing insurances companies etc. so the value may be there but it prices out many. Massage therapy practices, even those that bill insurance, have smaller profit margins than many doctor offices and could not afford this in most cases. --- ### EMR is full of glitches and issues - Overall rating: 1/5 - Reviewer: Alicia C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered It is not efficient enough and does not save time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The price is reasonable and it has a clean appearance. #### Cons The EMR is HORRIBLE. It is not streamlined and you have to switch screens too often to document and find clinical information that you need. It is highly inefficient. The patient portal is HORRIBLE. Patients do not want to use it because it is so user UNFRIENDLY. --- ### Hind sight is 2020- Don’t Do It - Overall rating: 1/5 - Reviewer: Charles S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Highly disappointed in the company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Patient reminder system and appointment scheduling. #### Cons Many promises were made prior to going on board and I was highly excited about getting up and going. There was a lot of difficulty reaching technical support for immediate and not so immediate issues. My staff had to spend many man hours to get the proper paper work for billing of Medicare once we found out that they were dragging their feet. We could no longer wait on them getting everything in order. The issue with Medicare still has not been completely resolved to date and Medicare is one of our major carriers. Had we not intervene the present progress would not have been made. There were numerous emails and telephone calls placed only to get the usual response that they were sorry for the inconvenience and would solve the issues. You can believe that there were no problems charging the credit card on a monthly basis. The initial monthly contract agreement increased substantially and the service never came up to par. I am totally disappointment in the company and will not be renewing my contract. Ample time was given to vent my frustrations on the phone and at the end of the conversation I would be told the usual which is that they would resolve the issues. I can honestly say that that Drchrono has caused us a lot of frustration, valuable time and waste of my money. Like others have mentioned Buyer Beware. #### Vendor response Dear Charles, Thank you for reaching out to us. We take our customer feedback and user experience very seriously. We apologize for the challenges you've been experiencing. Your concern has been escalated to our Customer Success management team and I believe they already tried to get in touch with your practice. We appreciate your patience as we work through your requests. Please do not hesitate to reach out to us at ehr@drchrono.com. Best, The DrChrono Team Replied August 2019 --- ### Very good, support can be faster, down time is a problem, what is better? - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective. If you take the time to set up your system properly, it will work very well for you. Unfortunately, with their fast growth they are having server issues that is slowing the system down at time. This should be resolved and there should be less downtime. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct). #### Cons Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be. #### Reasons for switching to DrChrono Soapware sold to Athena. We did not like Athena at all--both Practice management and charting. --- ### Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone - Overall rating: 2/5 - Reviewer: Richard E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered If it was not so painful to start a new EMR I would dump them When they bill you the invoice is confusing, it says amount due, but that is not what you owe They lied to get us to sign up then forgot us completely, have never delivered the obstetrical chart we were promised Impossible to contact them, all done by email, you get a return email they have generated a ticket, but that is the end, no one ever gets back with you #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The Gyn chart is not terrible, it is usable if you use yearly exam for everything otherwise, med, allergies, surgeries do not carry over I pad voice recognition is fair #### Cons OB chart is dangerous, you would have to look in 10 places to get a picture of what is going on, no problem list no flow sheet --- ### Had a good run but it's time to move on. - Overall rating: 4/5 - Reviewer: Hugo O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with DrChrono is neutral. It started off as a great product but went downhill quickly towards the end. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros When we initially became a user we loved the customization of the software. Even though it was geared towards medical professionals we were able to create daily note templates, appointment templates, etc. that were unique to our chiropractic practice. #### Cons Ever since a software update earlier this year (2019 at the time of writing this) the software has been slower and floundering in certain areas (i.e. daily note generation, scheduling, and authorization tracking). In addition, the support provided by DrChrono went from being top notch to lacking in that we would wait for up 24 hours before hearing from someone only to have our issue not resolved. #### Reasons for choosing DrChrono To be honest, price and customization. #### Vendor response We are sorry to hear about any technical problems that may have impacted your practice. Please feel free to reach back out to your account manager so that we can swiftly resolve any issues you may still be experiencing. We look forward to hearing from you! Replied December 2019 --- ### Great EHR - Overall rating: 5/5 - Reviewer: Bella M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices. #### Cons One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts. --- ### Simple, Powerful, Intuitive, Affordable - Overall rating: 5/5 - Reviewer: Lee M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now. DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training. DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros •ease of use (intuitive user interface) •all physician and nurse documentation can be done from iPad •built-in speech-recognition •easy to customize templates •large library of templates •continually updated "how-to" videos on their YouTube channel as new features are rolled out •friendly, patient trainers and tech support staff •extensive Mayo Clinic patient education resources •optional comprehensive medical billing services #### Cons •The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase. •100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age) •clinical decision support features are inconspicuous and difficult to navigate •knowledge-base articles are sometimes out of date •Mayo Clinic patient education resources are not well-indexed ## More reviews [Next reviews](https://www.softwareadvice.com/medical/drchrono-profile/reviews/?page=2) ---