--- title: "DrChrono Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DrChrono. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DrChrono is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/drchrono-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/) / DrChrono Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/drchrono-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/drchrono-profile/alternatives/) # DrChrono User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 492 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 229 reviews (47%) - 4 stars: 133 reviews (27%) - 3 stars: 47 reviews (10%) - 2 stars: 26 reviews (5%) - 1 star: 57 reviews (12%) ### Most mentioned pros - In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. - We have been using drchrome for a while and i can say that its multifunctional for the enterprise. - I have had a good experience overall with the onboarding and support from the team as we set up a practice. ### Most mentioned cons - In a busy medical practice, providers do not have time to review a draft prescription and send in all the new prescriptions, much less all the routine refills and med changes, based on standing orders. - There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. - They are now locking you into an entire year of contract without telling you, and increasing their premium without giving you a chance to transfer data to another EMR. ## DrChrono customer reviews Showing reviews 1-25 of 492 (page 1). ### Decent platform/ EMR - Overall rating: 4/5 - Reviewer: Larisa F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to view daily schedule, schedule appointments and template the way you want your notes to be arranged. #### Cons Difficulty getting great reporting, financial metrics, etc. difficulty getting specific access for users. --- ### No Practical Medical Decision Makers @ Dr Chrono - Overall rating: 1/5 - Reviewer: Todd L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription. All Prescriptions, even a BP refill can only be sent by the provider. This is not a new regulation from the state medical boards or DEA, and that same non-controlled RX can be called in by those same staff members. In a busy medical practice, providers do not have time to review a draft prescription and send in all the new prescriptions, much less all the routine refills and med changes, based on standing orders. Makes no sense to put these barriers in healthcare. These providers are already over worked and UNDER paid. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The pros were pricing in the beginning, but the functionality has continued to decline, and we will be moving to another EMR. For the reasons stated below #### Cons Management and IT are making updates and policy updates that don't even work in the medical field. They need a board of clinical and administrative personnel to advise on functionality. They are making changes that will run customers off!! #### Reasons for choosing DrChrono Pricing and now we know why its cheaper. Goes back to the people making decisions. It has to be cheaper to get people on board --- ### Best EHR - Overall rating: 5/5 - Reviewer: Jaime S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered None #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DrChrono is by far the easiest EHR that I have ever used. I've worked in emergency medical, surgery, industrial, aesthetics and primary care. By far this EHR is the easiest to use and customize. #### Cons Unable to set time in which the EHR is accessible by non provider staff. Would be great be able to set times in which I could set ancillary staff could use the EHR. Being that one could down load the app to the mobile device. Unable to set security settings that would prevent staff from accessing the EHR via their mobile device does patients personal information at risk. --- ### TERRIBLE SERVICE- FIRE EVERYONE- [sensitive content hidden] is awful to work with - Overall rating: 1/5 - Reviewer: Omar S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered awful. They're really good at collecting payment. They're really bad at everything else- they're customer service dept needs to be completely REVAMPED #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros the software is okay. i like that it's web based so you can access from anywhere. Unfortunately, everything else is terrible. #### Cons THE CUSTOMER SERVICE IS TERRIBLE!!! COMPLETELY UNRESPONSIVE! [sensitive content hidden] should be FIRED!!!! This company has no interest in actually helping to solve problems. T --- ### CPA's cannot reconcile numbers from Dr. Chrono - Overall rating: 1/5 - Reviewer: Zachary P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered If you add a provider your monthly goes up, but if you let a provider go the bill never goes down. Over several years we ended up paying 3 times more per month than what our actual provider head count. Very expensive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It is new modern software. It looks great but has a long way to go to actually work properly. If you like to use reports to track your business performance don't use Dr. Chrono the numbers are Not Accurate. #### Cons Financial Numbers are not accurate! Someday it might be a good software platform when it is fully developed. But as of today non of the actual financial numbers from provider production to billing can be trusted. It is impossible to reconcile we have tried it does not work. #### Reasons for choosing DrChrono It was perceived to be more cost effective. #### Reasons for switching to DrChrono NextGen did our billing through the software and they lost millions in failed billing processes. --- ### Choose any other EHR. - Overall rating: 1/5 - Reviewer: Katherine K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Signing up with Dr. Chrono was the worst practice decision I've made. They started off so well when we signed up in 2016. I loved them for the first couple of years. They offered to pay for me to attend a conference so that I would come to some marketing dinners and convince other providers to sign up. I almost did it, but scheduling didn't work. And then the honeymoon ended. First it was constant system slowness, glitches, then they outsourced their help desk. Every time I thought it wouldn't get worse, things deteriorated further. There is no easy way to export chart notes, so it will cost thousands and thousands to transfer 9 provider's worth of data elsewhere. I feel like a hostage. Some examples. In February, they broke our providers' inboxes. Instead of each provider seeing only their patient's messages and faxes like had been the case for 9 years, now we all see EVERYONE'S. In addition to privacy concerns, it makes a safety issue, as I have to wade through 100s of messages to find the 4 messages from MY patients. Very easy to miss important communications. We had to explain to them AGAIN 3 weeks ago why this thing they claim they have been working on for the past 3 months is a problem. Aetna ERAs for two of our providers still don't work, 5 months after they forced us to change clearinghouses. Labcorp won't complete the integration unless you pay thousands of dollars or send them a high number of lab orders per week. Appointment reminders didn't go out last weekend. We've had at least 3 days in the last year where the system was completely down for most of the day. Periodically, the system applies payments to balances, even though the transaction failed, so we have to watch carefully for that. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They have identified features that would be helpful to integrate in an EHR. There are a few options for customizing forms and templates. #### Cons Poor reliability. Things break all the time, and then when you make a help ticket, the help desk gaslights you trying either blame user error, or claim that the problem doesn't really exist. Eventually, you get them to understand the problem, but then it takes weeks to solve a ticket, if ever. #### Reasons for choosing DrChrono They were able to handle credit card and claims processing issues unique to our medical mall/co-op practice structure. #### Reasons for switching to DrChrono EHR Your Way put documents with PHI and even credit card numbers in wrong patient portals. So. I guess Dr. Chrono isn't the WORST ehr we've ever used. --- ### Look elsewhere, actions made us lose clients - Overall rating: 1/5 - Reviewer: Justine J. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Look elsewhere. Support is not helpful. You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry. They called and texted 150 of my clients at 2am, took no accountability for it and can not promise it won't happen again. I turned my reminders off completely, losing major functionality. There isn't a person you can contact or talk to about issues. A support ticket is your only option. And when you want to talk about contract issues, you wait weeks to get someone and multiple submissions about the same issue. There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I have a hard time with the pro list. I used drchrono for over 10 years. The cost i guess is the biggest pro? #### Cons Support is terrible. No help, no answers and no solutions. Bugs that result in enties not saving, having to change and save multiple times for one item. The software send calls and texts to 150 of my clients at 2am and offered no explanation or consideration. --- ### Implementation Nightmare + Unintuitive UI + Locked-in Contract – Buyer Beware - Overall rating: 1/5 - Reviewer: Ahmad B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered After committing to DrChrono I discovered the system is virtually unusable without major workarounds. The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient. The implementation phase dragged for months, full of delays, unresolved issues and staff-downtime that disrupted practice operations. The training offered was insufficient: generic, basic, did not address our specialty’s workflow or busy-practice realities. Support is slow, often unhelpful, and you’re essentially locked into a contract with minimal freedom to cancel or exit—even when the system clearly fails to deliver on its promises. For any practice seeking a modern, streamlined, user-friendly EHR, I strongly caution against DrChrono. Unless you have a tremendous tolerance for frustration, excessive manual workarounds, and limited vendor accountability, look elsewhere. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, there is very little, if anything, positive to say about this platform. After months of using DrChrono, I could not identify a single feature that worked reliably or added real value to our workflow. The system’s interface, performance, and usability issues overshadow any minor conveniences it might offer. Even the supposed “benefits” like cloud access or mobile tools are poorly executed and frustrating to use. From start to finish, this software was a constant source of wasted time and aggravation. There are absolutely no redeeming qualities worth mentioning. #### Cons DrChrono is a complete disappointment on every level. The system is outdated, painfully slow, and nearly impossible to navigate. Nothing is intuitive — every action takes multiple steps that make no sense. Implementation dragged on for months with no clear guidance, and the “training” was useless, leaving our staff completely unprepared. Support is unresponsive and dismissive, often taking days or weeks to reply. Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work. Every aspect — design, functionality, service, and communication — feels broken. This software has been an expensive and exhausting mistake. --- ### TERRIBLE COMPANY WITH UNRELIABLE SOFTWARE!! - Overall rating: 1/5 - Reviewer: Andrew K. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Myself and my team have had nothing but problems for years with DrChrono. The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers). We lost soooo much time and money with all the issues we've had with them. After deciding to leave and switch to a better software, they have now sent us to collections for the remaining 2 months they say we owe for the software we are no longer using. I should be suing them for all of the mishandled insurance claims, security breaches and lost medical records that patients are requesting. DO NOT GO WITH THIS COMPANY THEY ARE TERRIBLE! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Starting out as a new provider opening my practice I had only ever worked with DrChrono as an intern at a different practice and he didn't have much positive or negative things to say about the software but I decided to sign up with them when I opened. In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. #### Cons As time went on and they kept launching new features (most we didn't use) the platform became more and more unstable. We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps. After about 6 months of them trying to fix all the issues they then raised the price of the software every year, and required a year contract in excess of over 1500 a month for a small practice with 3 providers. Software like Jane and Chirotouch charge a third of that and have far less issues. At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues. --- ### Not recommeded - Overall rating: 1/5 - Reviewer: Charbel H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered We moved to DrChrono expecting an enterprise-level EHR. While reporting technically exists, it is not intuitive or user-friendly. Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone. Billing took nearly a year of back-and-forth to stabilize, and even now the system frequently glitches. CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate. What appears correct on the clinical side can show differently once sent to billing, creating real risk and added cleanup work. Patient statements are also a major weakness. They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one. Support is generally polite, but resolution is slow and often reactive. In addition, practices should read the contract very carefully. Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic. Overall, this platform has required far more workarounds and staff time than expected. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 --- ### Cloudbase application - Overall rating: 4/5 - Reviewer: Adewale S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, drchrome application is user frindly and makes word very efficient. We have been using drchrome for a while and i can say that its multifunctional for the enterprise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros DrChrono application has been very useful and creates great value for money. It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting. #### Cons DrChrono application demands a huge deal of wife data. Probably due to its cloud base or might be due to data volume of our teams see devided. --- ### I highly recommend - Overall rating: 5/5 - Reviewer: Abby J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In my experience, this is great software and it’s easy to use. I deal with medical records everyday and it keeps me on my toes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is great to use for anyone that has to deal with medical records. It helps keep you organized #### Cons I didn’t notice anything that I didn’t really like about it because it was so helpful for me #### Vendor response Hi Abby, Thank you so much for your review. We are thrilled DrChrono has helped you stay organized and that you've had a great user experience. We appreciate you being a part of DrChrono! Best, The DrChrono Team Replied December 2024 --- ### Dr. Chrono - Overall rating: 5/5 - Reviewer: Ma. Rezie G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is satisfactory. What i like about using Dr.Chrono is the easy way on maneuvering it. The flexibility of the tool and it is an all in one access to patient’s records. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accessibility on checking schedules and creating one. You can also add task and make communication logs.You are also able to upload documents of patients in chart. #### Cons The loading time.Sometimes it takes time for the tool to load and also if you arw not using it. It automatically log you out in the system and you need to log in again. #### Vendor response Thank you so much for your review! We are thrilled to hear DrChrono has given the tools you need to easily manage your day-to-day tasks. We appreciate you being a DrChrono user! Replied December 2024 --- ### No Customer Support - Overall rating: 1/5 - Reviewer: Teya W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered All DrChrono cares about is the contract and they do not care about their software working or doing what they said and showed it would in the demo. Trying to work with them to get to a solution was unsuccessful. Also, it was very difficult to get ahold of the customer support as well. This has cost me many patients due their software not working, including OnPatient. I will actively show any one that wants to know how they respond to their customers. I have emails with screenshots and closing out tickets without developing a solution. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The salesperson was very good, but was not accurate on what the functionality of DrChrono. #### Cons Customer support was absolutely horrific. We had many questions and issues and put in help tickets with screen shots and emails from patients about issues accessing the scheduling function, medical forms, and not being able to checkin online. All of these tickets were marked as resolved even though nothing was resolved despite submitting more tickets for the same issues. All we were told was that it looked fine on there side and there was no problem. After six months of trying to get all of this fixed and functional it was never fixed. The only thing that was consistent is them taking my payment. You will have to sign a contract and we would have had to go to court to get out of the contract that they were on breach of and we determined it was cheaper to pay them then fight it. We paid six months and did not use them and I glad to be rid of them. #### Reasons for choosing DrChrono The functionality shown in the demo was above all other products we saw, but the actual product you get does not match the demo. If you are thinking we were shown the top level and we did not get that one. The answer is no, I was very specific to demo the functionality of the level I was willing to purchase. #### Vendor response Hi Teya, It's disappointing to hear your experience with DrChrono was negative, and we thank you for taking the time to express your concerns. We will be following up with our team to investigate this further. Please let us know if we can be of further assistance. Best, The DrChrono Team Replied August 2024 --- ### Spiraling down - Overall rating: 3/5 - Reviewer: Hamid K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I think DrChrono needs to get their act together and address critical issues. To constantly asking customers to add "suggestions" in the "community" page as a deterrence from addressing real problem gets old. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It is 100% cloud based and ability to use iPAD #### Cons After DrChrono 10 years of service, you'd expect certain abilities to be fully functional. - Filing claims is a nightmare. Every time we load up the CPT codes, i get ERROR SAVING and then we have to start all over again. We spent the last 6 months asking for resolution, no luck. They say we are the only one who has that problem. It is cloud based, not sure why it would be on end when 4 different computers in 3 different zip codes give the same error. Every claim has to be redone over and over before we get through. - They don't have any trouble charging the credit card monthly, but we have asked to speak to a manager numerous times, and six month later, we still don't seem to get one to call us back. - When you batch a claim before SUBMITTING to insurance, the CASH patients are mixed with the insurance ones, making it exhausting to filter through one by one. They don't have the ability to separate the two. Other EHRs we used didn't have that issue. - They don't have the ability to FLAG you when you do not meet the minimum time requirements on certain modalities. Other EHRs would flag you before you sign off the notes. - Certain important features available in the Desktop are not in the ipad or iphone, the most basic one of sending a prospective new patient a link to get onboarded. - A lot of ERRORS when doing real time eligibility checks, we constantly have to reach out and ask them to fix it. - These are just few of the long list of issues. #### Vendor response Hi Hamid, Thank you for your feedback. We do appreciate you taking the time to submit software feedback to us, and our engineering team is actively looking into your requests to ensure we can make these changes. However, since our software is cloud-based we are not able to make changes on a global scale without thinking of all users. Your account manager has also had consistent calls with the main provider from 12/2018 to 3/2019 and a call scheduled with you this week which your team was not able to attend. Please let us know when we can get in touch. Regarding your feedback for the iPad vs desktop functionalities, please note that due to various back end reasons there are limitations that each device offers thus there is a discrepancy between the tools. However, since this is a cloud-based software please note that any information entered within the devices will automatically be visible. Thank you for your detailed feedback and we look forward to speaking with you! DrChrono Team Replied June 2019 --- ### Good but could be a lot better - Overall rating: 3/5 - Reviewer: Kofi D. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 1. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use. 2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top. Most functions that are done on the laptop can be done on the iPad. This includes setting electronic prescription. In fact, some things are better done on the iPad such as reviewing the records and chart. 3. Electronic prescription is easy. 4. The system has a great fax capability with ability to fax almost from any screen and to fax most documents. 5. Dictation: The interface with dragon is decent although could be better compared to other EMR. The M-mode dictation that comes with the program is great. While the recognition is slightly below dragon, the M-mode dictation has the advantage of being portable as it is used with the iPhone are iPad. The downside, however, is that he cannot be used on a laptop. However, I really like the M-mode feature and use this more than dragon. 6. Cloud base which can be accessed from anywhere where there is internet and from most devices. ( It cannot be accessed from none appple Smart devices - Smart phones or tablets). 7. Notes and documents are automatically saved in an external third party cloud base ie BOX. This is actually a very good feature as a backup to have a access to our clinical notes and documents. This is of vital importance in cases where access to drchrono is not possible such as going to another system. The downside to this, however, is that certain parts of the chart (phone messages or email messages for example) are not stored in this third party system #### Cons 1. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference. If an outside agency (DEA, medical board or an attorney) ask for the complete medical records, the clinical notes and documents stored at the BOX account can be easily exported. However, communications between you and the patient by phone or email are not stored in the box account and not included in this information. When I have spoken with them about this, they inform me that I could simply print each phone or email encounter. This however is completely ludicrous - as in supposed the patient has 100 phone or email encounters. For unknown reasons, in refilling the same medications from visit to visit, it simply takes it out of the medication list that is generated in the complete dictated notes. This gets very confusing especially for an outside agency that is reviewing the chart. Its is completely confusing as to what medication the patient is taking at the time of the visit. For example, if I have a patient who is on OxyContin 80 mg twice a day, gets a refill on this medication, it takes it off the medication list in the completed dictated note. This creates mass confusion. The way it appears in the signed completed note, is as if this patient was not on any opioids at all, but then all of sudden, I prescribed them a very high dose of 80 mg OxyContin twice a day. (This would be malpractice). This creates absolute confusion especially if my chart is being reviewed by the medical board or the DEA. Furthermore, the signed dictated note does not include the number of medications prescribed. So for example in the case of this person who was getting OxyContin 80 mg twice a day, the note does not include that the total count of the prescription given such as #60 or #480. This makes a difference to a DEA offcer who is reviewing the records. Again, when I have discussed this with drchrono, they simply state that review of the medication history in the software can tell this information. However, they do not recognize that the only thing an outside chart reviewer has access to is signed clinical notes and not the complete electronic medical records. Again, this shows that they are clueless about difference of what the software end-user sees and what an outside reviewer has access to. 2. Templates are still in their infancy and generally they are limited compared to other EMRS. 3. Customer service: They responded very quickly to support tickets. Generally, if there is an major system wide issue it get results rather quickly. For other issues, it tends not to be resolved in a timely fashion or not at all. #### Vendor response Hi Dr. Doonquah, Thank you for your feedback. We appreciate the list of product features that have been working well for you. We are very proud of our award winning cloud-based EHR platform. As for the challenges you’ve mentioned, I would like to clarify some of the points that you may not be familiar with below: Phone call logs: You do not need to print/download each phone call to log it into your box account. You can print a full record of communication by patient in the patient communication report (under reporting tab). Once this is created you can upload it as a document for it to sync to box or manually include it as an additional document. Your account manager will reach out to show you. You mentioned DrChrono templates are limited but the flexibility and customization capability of DrChrono EHR is one of our core strengths compared to other EMRs. We’ve heard many compliments from both big and small practices how powerful they are and the type of productivity boost our templates bring to their practice. I see that your practice is not currently utilizing our template capabilities to its full potential and that can be easily resolved by our account manager. If you have an ideal template you would like to have in the system we can absolutely build it out for you! Additionally we have released many new template features such as charting by exception, which allows you to set default settings on the template and you can then chart the exception rather than the rule. I also see you do not have any templates set as persistent. This setting can be applied to any template and makes the information charted persist from one visit to the next. Many providers find this to be helpful especially if they frequently copy/paste the same notes. Thank you for your feedback on our customer service. We do take all of your feedback very seriously and we want to assure you that we have invested many new resources into our customer service team and plan to make many changes to improve our support. Your account manager is always a good resource for product related questions so you are using DrChrono to its fullest potential. She will reach out to you to schedule a call and answer any questions you may have. She will also provide product demonstration and be able to review how you are using DrChrono EHR. Regarding the medication refills, please note I have escalated this to our development team. We appreciate your feedback. DrChrono is known for our agility in product enhancement and we are always looking to improve our EHR quickly and frequently unlike other EMRs that take a long time to upgrade their system. Thank you for your detailed feedback and we look forward to speaking with you! DrChrono Team Replied May 2018 --- ### Great Foundation, Good value - Feedback is not heard - Overall rating: 4/5 - Reviewer: Michael A. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful. App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface. Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be. The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns. #### Cons DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff. Any and all criticism is dismissed and blamed on the user (see their responses to reviews here). Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients). Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues. Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono. Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients. --- ### Non Existent Technical Support - If the program isn't working you are out of luck - Overall rating: 2/5 - Reviewer: Kristina J. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice #### Cons 1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again. 2) You cannot write a note in a patient's chart without creating an appointment. 3) The SOAPNOTE set up is just strange. 4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue. 5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart. 6) Electronic lab results and uploaded lab results cannot go to the same folder. 7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not. #### Vendor response Hello Kristina, We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management team holds regular account reviews to provide product updates as well as document any feedback you may have. Our marketing team also sends out our Account Review Request emails to our customers so that we can proactively touch base with any of the customers that want to have their account reviewed or to answer your questions. In terms of technical support, we respond to most of our online support tickets within 1 business day. Moreover, there are numerous knowledge base articles that can answer most of your technical questions. Our sales line is dedicated to the sales team and not our customer support so it is not the right number to call. If you have any other questions or issues, please do not hesitate to contact us directly at ehr@drchrono.com or reach out to your account manager. Thank you for your feedback and we look forward to hearing from you. -DrChrono Team Replied March 2018 --- ### Responsive Support, and an Improvement-Focused Team - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My regular interactions with DrChrono's support staff and management team were consistently wonderful. The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office. The customer support is absolutely the best part of DrChrono. It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients. Each page provides a great deal of information. It's worth investing the time to learn how to make the most of the software. #### Cons There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience. Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software. It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant. While it's technically possible to manage inventory in DrChrono, there are better services out there. --- ### Hind sight is 2020- Don’t Do It - Overall rating: 1/5 - Reviewer: Charles S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Highly disappointed in the company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Patient reminder system and appointment scheduling. #### Cons Many promises were made prior to going on board and I was highly excited about getting up and going. There was a lot of difficulty reaching technical support for immediate and not so immediate issues. My staff had to spend many man hours to get the proper paper work for billing of Medicare once we found out that they were dragging their feet. We could no longer wait on them getting everything in order. The issue with Medicare still has not been completely resolved to date and Medicare is one of our major carriers. Had we not intervene the present progress would not have been made. There were numerous emails and telephone calls placed only to get the usual response that they were sorry for the inconvenience and would solve the issues. You can believe that there were no problems charging the credit card on a monthly basis. The initial monthly contract agreement increased substantially and the service never came up to par. I am totally disappointment in the company and will not be renewing my contract. Ample time was given to vent my frustrations on the phone and at the end of the conversation I would be told the usual which is that they would resolve the issues. I can honestly say that that Drchrono has caused us a lot of frustration, valuable time and waste of my money. Like others have mentioned Buyer Beware. #### Vendor response Dear Charles, Thank you for reaching out to us. We take our customer feedback and user experience very seriously. We apologize for the challenges you've been experiencing. Your concern has been escalated to our Customer Success management team and I believe they already tried to get in touch with your practice. We appreciate your patience as we work through your requests. Please do not hesitate to reach out to us at ehr@drchrono.com. Best, The DrChrono Team Replied August 2019 --- ### Very good, support can be faster, down time is a problem, what is better? - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective. If you take the time to set up your system properly, it will work very well for you. Unfortunately, with their fast growth they are having server issues that is slowing the system down at time. This should be resolved and there should be less downtime. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct). #### Cons Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be. #### Reasons for switching to DrChrono Soapware sold to Athena. We did not like Athena at all--both Practice management and charting. --- ### Great product but expensive - Overall rating: 5/5 - Reviewer: Chandra S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really did like this EMR but could not justify paying so much when I could get something similar for half the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how all necessary features were integrated. #### Cons The cost was too much for me per month just getting started. #### Vendor response Thank you so much for your review, Chandra! We are so glad to hear you liked our solution and hope you will keep us in mind should your needs change in the future. Replied September 2024 --- ### Helpful - Overall rating: 5/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Everyone at DRC has been great. Our team especially loves [sensitive content hidden]. They always go above and beyond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been very satisfied with the programs and interface. If is easy to use and intuitive in regard to navigating the software. They have just about everything needed when it comes reports one would need. #### Cons I can't say that I have any. The software and support have been great. --- ### Our nearly 4-year experience with Dr. Chrono has been frustrating and confusing, to say the least. - Overall rating: 1/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are numerous bugs in the program that we've reported to Dr. Chrono, but they never reply with a straight answer. Patient reminders are unexplainably failing to send, appointments are randomly deleted or rescheduled, but Dr. Chrono does not provide any real help. They work diligently to make sure you are never able to contact them by phone. Even if I call my personal account manager's number, an automatic voicemail plays asking me to submit a support ticket. A support ticket that will not be responded to for days, and most likely you will just get referred to someone else who will ALSO NOT have a solution for you. I'm actually appalled at their lack of awareness in terms of never providing solutions. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Advanced Reports . #### Cons Ineffective and laughable support team and ticket system, dysfunctional patient reminder system, multiple unaddressed bugs in the system, unapologetic lack of urgency, and complete lack of communication. #### Vendor response Thank you for reaching out and letting us know. Our record indicates that your account manager is in contact with you to help you resolve any issues you may be experiencing. Please also open support tickets so that our customer support team can assist you as well. Please let us know if there is anything we can do to help further. Replied January 2019 --- ### Not worth the price tag - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered We ended up moving off this system and even that was a difficult process and still not finished. They are trying to hold our patient info hostage and charge us for access to it. We just want them to export our info and they won't. We called them today and told them if they don't give us access our attorney is getting involved and they will be reported for a HIPPA violation. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Had a ton of functions and as a chiropractor we ran into way too many options built for a medical practice. It made it to clustered and too many choices to sift through to find what you need. #### Cons It was clunky and hard to use and train new staff on #### Vendor response Hi, Thank you for reaching out. We do offer the option of exporting your data for free into Box and have provided instructions for you to follow. In addition, we also offer a read-only option that is available after the termination of your contract. I see that our team is in touch and working with you. For any additional questions, please let your account manager know. Best, The DrChrono Team Replied December 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/drchrono-profile/reviews/?page=2) --- DrChrono Reviews, Pros and Cons - 2026 Software Advice