--- title: "Prime Suite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Prime Suite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Prime Suite is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Primary Care EHR Software](https://www.softwareadvice.com/medical/primary-care-ehr-comparison/) / [Prime Suite](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/) / Prime Suite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/alternatives/) # Prime Suite User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 205 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 81 reviews (40%) - 4 stars: 69 reviews (34%) - 3 stars: 21 reviews (10%) - 2 stars: 17 reviews (8%) - 1 star: 17 reviews (8%) ### Most mentioned pros - As a CMA in a very busy Family practice its crucial to have a good working EMR and I think Prume Suite was just that. - It made charting very easy and not very time consuming. - I do like the billing platform. ### Most mentioned cons - I was never able to streamline my workflow. - This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data. - It also means that I cannot respond to patient requests for this data. ## Prime Suite customer reviews Showing reviews 1-25 of 205 (page 1). ### My experience with Prime Suite - Overall rating: 4/5 - Reviewer: Alicia B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Prume Suite is great! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros As a CMA in a very busy Family practice its crucial to have a good working EMR and I think Prume Suite was just that. It made charting very easy and not very time consuming. It's very simple to refill patients medications, view lab/imaging results, put in referrals to specialists, schedule patients, and communicate back and forth with each physician. #### Cons One thing i think it's missing or I dont know how to is putting in reminders for things that need to be followed up on. --- ### Nobody loves their EHR - Overall rating: 4/5 - Reviewer: VINNIE H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway. #### Cons Service and response times to issues. We still have open tickets from December in the middle of February. #### Reasons for choosing Prime Suite We had Greenway when I started. Due to the lack of support, I was very tempted to go back to Athena. --- ### GREENWAY PRIME SUITE - Overall rating: 3/5 - Reviewer: Bob C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The best feature is that there could be an Administrator over this software that limits/extends permission/rights in the office rather than calling someone in IT or at the software company! #### Cons They are sun-setting this product due to the fact that they want everyone to switch to their new platform - Intergy rather than support 2 EMR systems they will only have to support one. --- ### Greenway PrimeSuite - Overall rating: 4/5 - Reviewer: Stephanie I. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall PrimeSuite is a great product for our specialty. We have looked at other systems within Greenway and they are not as user friendly and definitely are not set up for the type of patient we see. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is specific to our specialty. The facesheet is easy to read and can be customized to fit the needs of the employee whether they are a physician, medical assistant or front office staff. #### Cons The reports are lacking and you cannot make the program fill the screen --- ### Great software - Overall rating: 5/5 - Reviewer: Samantha C. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a good smart software. It is fast and efficient. It has a good logistics to manage a health center #### Cons The software is complicated to use. It can not be used under any platform. On some cellphones it updates slow --- ### Don't bother - Overall rating: 1/5 - Reviewer: candace h. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I do't have anything positive to say about this software #### Cons customer service is awful. I have had a support ticket open for 253 days for an error with pulling prescription history. Not a single person has contacted me, I asked for a supervisor and there isn't on. #### Reasons for switching to Prime Suite To create office notes more efficiently and increase patient volume and faster reimbursement. --- ### Billing Mgr - Overall rating: 1/5 - Reviewer: Carol B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I was never able to streamline my workflow. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The medical charting was very simple to use. #### Cons The financial applications and reporting was difficult to use. --- ### HIPAA nightmare upon retirement - Overall rating: 1/5 - Reviewer: Bob L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Recently changed to semiretired status and exited this software platform. I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information. Unable to extract financial records despite multiple contacts with customer service. I was told that I could transfer the date out only at the end of use. As I reached the end of my extension I attempted to transfer data. I was then informed that the data only came in and a format that does not allow access, except by transferring to another third party. I investigated these options very closely and could find no platform that could provide this function for less than $8000. This is an unreasonably burdensome cost for the exit of a small practice. I lost the chance to follow-up collections of outstanding accounts. It also means that I cannot respond to patient requests for this data. This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data. In retrospect, if I was just given basic support a customer service, I could have selectively printed PDFs of individual patient's statements. There is no excuse for not providing data in the simple usable format that can be exported to Excel or Google sheets. This conversion is offered by third parties.. After all the years and all the money paid Greenway, the should have provided this data conversion internally. I was led on until they extracted a 3 month extension contract from me. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Used this software beginning with a legacy product that was acquired by Greenway. It provide a stable platform for our function, medical billing. #### Cons HIPAA nightmare upon retirement. Cannot extract data in any usable for at the end of service contract. --- ### Primesuite review - Overall rating: 3/5 - Reviewer: Robin F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are getting ready to migrate to Intergy, another Greenway product due to the legal issues with Primesuite. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I liked that we could easily schedule patients, look at their accounts and make changes to the account easily. #### Cons We were pretty happy with the software until we hit the "bugs" that triggered the DOJ investigation. #### Vendor response Hi Robin. Thank you for your continued partnership with Greenway Health. We truly value our customers and we¿re excited to see you¿ve taken the first steps to migrate to our flagship solution, Intergy. We¿re combining the best features of our current platforms into a next-generation, state-of-the-art electronic health record and practice management platform to help our customers become more efficient and more profitable. We look forward to partnering with you on the path to innovation. Replied April 2019 --- ### Using this software was a good experience - Overall rating: 5/5 - Reviewer: Fabricio G. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use, and very practical compared to other software of this category. I liked your customer support. #### Cons There are few complaints about this software. One of it could be that it is something slow, it would be excellent to improve this. --- ### Paul F.'s review - Overall rating: 2.5/5 - Reviewer: Paul F. - Product usage: Used unspecified for unspecified - Reviewed: October 2012 - Review source details: This review was submitted organically. No incentive was offered We are a 3 person Internal Medicine group in a New Jersey suburb of Philadelphia. We had looked at several systems and chose Greenway partly on the recommendation of a consultant. The demo made it look fairly easy to use. We had no illusions that the transition from paper to an electronic health record would be easy but we had no idea what a hardship it it be. We blame most of this on Greenway. Implementation was a disaster. Our supposed project manager seemed to only manage to be able to delegate questions and problems to others. When the day for training and implementation came we did not have a functional system. Our trainer could not log us on to the system and we were missing needed hardware amongst other things. These are issues that should have been known about or dealt with prior to trying to train us but there was no one to take responsibility. Thus, after 4 days of training we were essentially nowhere. To Greenway's credit, they did give us three days more of training at no charge. However, they did charge us for the extra time it took to sort out the problems with the initial implementation - well over the estimate when we signed the contract. The software is very cumbersome to use for the number of diagnoses we have to deal with. It can take a long time to find and enter problems and history. There may be easier ways of doing what we need to do but because of the poor quality of the initial training and implementation we are learning on the fly. Support is fair - you can wait a long time on hold or get a reply by e-mail in a few days. The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems. We also found out, but we should have been aware, that there seems to be a charge for everything - Quest Lab (our major lab) monthly per provider charge, integrate an EKG -up front fee and monthly charge, etc. We have been using the system for about 3 months now. Though I can see some good may come of it down the road, because of the problems we have had I can see little good about the system. They need to improve the e-prescribing and make it simpler for an internist to use before I would recommend it to anyone. I also hope for their sake that our implementation was an aberration. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 --- ### Greenway PrimeSuite Review - Overall rating: 4/5 - Reviewer: Renee M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been with Prime Suite for many years- they have had many growing "pains" over time, either with product management, customer service or just what direction the company is going in general. I do feel that they have definitely redirected and have placed success of the clients as priority. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros One of the main pros for Prime Suite is its user flexibility. Staff are able to customize screens, templates, filters across the entire software application that best fits their needs and productivity. It lends itself to different "levels" of system users. #### Cons Reporting functionality can be challenging due to how the data is stored. --- ### Prime Suite is a Robust EMR for Clinic Setting - Overall rating: 4/5 - Reviewer: Carmel R. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are a lot of positive features and functions in Prime Suite. It is a stable, robust EMR platform that makes it easy to optimize and scale-up workflows across multiple sites. Our patient volume and charge capture has grown by 14.5% since going live 4 years ago. The Achilles heel of Greenway is poor inside sales. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Highly Customizable. Tailored for Ob-Gyn practice and workflows. Extensive market partners capable of plugging into the system to further tailor workflows. #### Cons They nickel and dime you for every little add-on feature and don't allow you to cancel or change features and licenses easily. --- ### Pathetic - Overall rating: 1/5 - Reviewer: Jay B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered I can’t wait to switch EMR away from this garbage program. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing is good about this program. I would not recommend. #### Cons The user interface is not like any other computer program. It requires so many clicks. There is no right click functionality. The document browser doesn’t expand to use the whole window and this has been an issue for years without resolution. #### Vendor response Hi Jay. Thanks for your review. We're very sorry to hear you've had an unpleasant experience with PrimeSuite. We are committed to making the provider experience as seamless as possible to help you focus on what you do best -- caring for your patients. We'll take into consideration your feedback on desired additional functionalities and amount of clicks on future developments of our products. In the meantime, we hope you consider upgrading from PrimeSuite to Intergy as we develop Intergy into a next-generation EHR and practice management solution. Replied April 2019 --- ### CT Technologist - Overall rating: 5/5 - Reviewer: Candace N. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very user friendly and upgrades are available frequently. Adding spell check as a feature has been a great deal of help. The customer service representatives are always very helpful and knowledgeable as well. #### Cons The software is not currently integrated with the CHS and Novant hospital systems in our area. If the software was integrated with the CHS and Novant systems then our referring doctors would be able to review our patient's office notes through their systems without us having to fax everything over to them and vice versa. This would be a very useful feature to have. --- ### Good experience - would recommend above others - Overall rating: 4/5 - Reviewer: Louetta S. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 3/5 - Functionality: 4.5/5 #### Pros We have been with Greenway since 2006 and really love the software and it's capabilities. The templates are very easy to tweak to the provider's way of practicing. The online customer support panel and training are improving by the day. I used to train others on EHR's so I have several to compare it to and by far I recommend Greenway. No software is perfect but I believe that they are trying to stay in touch with what the customer needs and offer many alternatives. #### Cons Like I mentioned in previous comments, we have been with Greenway since 2006. But in the last 2 years, they have made some changes and problems occurring because of those changes. The changes are because of the mergers with other software vendors. But with that being said, since I have trained other on computer software, I expected hiccups with the merger. I do think that Greenway is hiring many people to try to rectify the situation and will come back out on top. --- ### PrimeSuite Review - Overall rating: 4/5 - Reviewer: Kristin H. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Have been live on PrimeSuite since 2012, coming from a paper system, after extensive research of several other EMRs. Launched front and back office at the same time at 5 different offices. Reporting capabilities and ease of creating Excel and Word files that everyone could read were a real draw. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Working most in the clinical applications side, I find the ease of documenting patient visits and the ability to track an order from start to completion a real asset. #### Cons The medication module takes patience. It is the area I hear the most about from providers and clinical staff. Improvements could be made here. --- ### Excellent Product - Overall rating: 4/5 - Reviewer: Kelle H. - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Great product, support is the best in the market.... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Continues to provided improvements to meet regulatory requirements, best support in the market, A+ #### Cons Some features are difficult to cross train staff and providers. --- ### Prime Suite Software - Overall rating: 4/5 - Reviewer: Linda H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Greenway Prime Suite has been positive. If they do not have what is needed, they will work to get it for you. They listen to the consumer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use--Consumer friendly. customer Service is always helpful, friendly, pleasant. #### Cons Can't think of anything right now. Find 99.99% of my time with Prime Suite has been positive --- ### Great EHR - easy to manipulate - Overall rating: 4/5 - Reviewer: Tara M. - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It seemed easy for our team to manipulate the foundation system to our needs. I think it would be ideal for small to medium size medical practices looking for an all in one solution. #### Cons It seems that because the software was able to be configured to allow for a variety of methods to complete tasks it made tough from a training perspective. To prevent any inconsistency, I would recommend setting procedures and policies and building training from there. --- ### Greenway is a "Five Star" PM and EHR system. - Overall rating: 5/5 - Reviewer: Mike G. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered We interviewed many different companies before choosing a PM/EHR system. Our clinic has now been with Greenway since 2012, and we are very thankful to have this company on our side. Greenway EHR and PM system is the best answer for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Greenway has a smooth and efecient flow. Great software support. Great hardware support. Upgrades are seamless. Pleasant support staff. #### Cons There have been a few hiccups along the way, but Greenway support has always provided a fix or a workaround. --- ### Greenway - Overall rating: 3/5 - Reviewer: Rachel W. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wouldn't recommend this product because of the several issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It was fairly easy to learn to use it and navigate through the different areas. The facesheet showed everything you'd want to know about the patient and his/her history in one place. #### Cons It froze up constantly which really interferes with the workflow when you're trying to see patients. There were often times I'd get booted out and have to sign back in. --- ### Recommendation - Overall rating: 5/5 - Reviewer: Teresa A. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I like PrimeSuite EHR. It does most everything we need to do for our patients, the CMS quality initiatives and our management team. I think it is User Friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think it is fairly easy to learn. It's a very powerful system with depth. I've been responsible for setting up new employees, training, trouble-shooting, opening cases, being the middle-person between THSPP staff and Greenway Technical Support for a year and a half. I still learn something new every day. #### Cons I wish Greenway Help was more helpful. I'd rather look something up that I don't understand than call the Help Desk. Usually when I look something up the answer is outdated or it just doesn't make sense to me. Many times the answer isn't clear, doesn't make sense or I can't even find the answer. For example, yesterday I was looking for instructions on what you are supposed to do to pass the MU Measure of Patient Electronic Access. There are no step-by-step instructions. Also, the only other thing I do not like about it you have to pay for each and every thing including email addresses. --- ### Greenway Health(Primesuite) - Overall rating: 4/5 - Reviewer: Kellie H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered We have always had great customer service with Greenway #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Primesuite is so easy to use and navigate. The customer service is great. Greenway also offers a lot of educational information and webinars. #### Cons I wish it had more of the measures required by CMS. I also think the required steps should be in red and that you couldn't close the chart out until they are done. --- ### Greenway Prime Suite satisfies all of our needs. Clinical/Practice Management etc. - Overall rating: 5/5 - Reviewer: Marilyn D. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the customer service! I have never had an issue go unresolved or unaddressed. They are constantly improving on an already wonderful product. #### Cons No knowing when the next upgrade is being released, until it's already out. It would be helpful if we got an e-mail telling us that is available so we can get on the list. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/primesuite-electronic-health-record-profile/reviews/?page=2) --- Prime Suite Reviews, Pros and Cons - 2026 Software Advice