Very positive overall

All in one software including client portal, invoices and billing with integration to payment account, client record storage, HIPAA compliant, included easy to use app, telehealth feature, e-sign ability excellent help / support with webinars

Certain features not available unless on certain plan, cannot directly upload a document to be esigned as need to recreate it in software

Overall it was a decent experience. There were a few bugs that were annoying but the features offered outweighed the annoyance. When they recently raised the prices, for me it wasn't worth the cost anymore.

I loved the fact that everything was extremely customizable from the SOAP notes, to the reminder emails to the menus in the patient portal. Sharing info with patients was amazing as you could share files in the documents section of the patient portal or share certain parts of the SOAP note (HUGE plus that you don't have to share the entire SOAP note). Patient chat feature is very nice.

I am not a fan of the pricing structure and wish it was based more on patient visits as opposed to patients in the clinic. This simply made it too pricey since I have a lot of patients in my system but don't see them often. The program is very feature-rich but for someone who doesn't use all of the features, I felt like I was simply paying too much when they raised the prices quite considerably.

I would give PB a 3/5 in terms of my overall experience. I like the interface for the practitioner facing, but I've had many complaints from clients about the technical difficulties that they face. In the past 4 days, I've had to reschedule 2 patients, which is >$350 worth. This has put me at great unease during my busy days, where I may have 10 patients (~$1000 income), which could be jeopardized.

Works well for patient records and chat functioning. - labs function is great to share info with practitioners

lack of reliability for video calls- frequent issues with video calls not working- troubleshooting/tech support is not very good, they say the same thing over and over again and the issue is not resolved.

Very positive. It never glitches, and I’ve I need any help the support team are fast and efficient. This gives me great peace of mind.

The automations, the saved templates, online billing and payment plans, text message appointment reminders, the client app.. it’s honestly like having an admin team doing all the time consuming tasks for you!

Not so much a ‘dislike’ but I think there could be aesthetic improvements on programmes, specifically design and layout. I would also like to have multiple windows open at once (view protocol and type session notes at the same time)

Practice Better is well worth the money... can't recommend enough!

Practice Better is top-notch because this software does SO many things to make an entrepreneur's life easier. It's user-friendly and provides numerous automations that help streamline my business.

I do wish it was easier to process billing and insurance submissions.