This is an excellent company. It offers incredible customer service, pertaining to questions and concerns. They are prompt and truly get to the base of the concern in a caring and helpful way!

Easy to use. I can get messages remotely.

That we cannot accept photos from patients via text

Overall it has been good, and customer service has been great. I just would like more online booking features.

Its easy to use and has great integrations with our Patient system, loads apts automatically and also allows to update notes to the system.

It doesnt have an online apt booking system that integrates with Dentrix

neutral

appt reminders , post operative reminders

Customer service never emails back or follow s up with my concerns for changes. Frustrating

Intiveo is easy to use and we love the 2 way chat option. Appointment reminders work very well and since we use intiveo the productivity of our front desk and the appointment confirmations have improved a lot. Customer service is outstanding. Overall a great product.

I wish it was more flexible and allowed to disconnect certain features from the appointments when needed. Example, Surveys should be possible to send to a database or individually chosen clients. Forcing these applications to be functional only by linking to appointment types limits the use because one size does not necessarily fits all. The forms add on should be part of the package instead of having an extra cost. Intiveo is a great application but is expensive so charging extra for each new feature that comes up makes it less attractive to use and we decide to keep what we have instead of moving all the process with intiveo. It is a nice option but not that much to pay extra for it.

We are able to collect our surgery deposits, message patients about missed appointments, message multiple patients for a last minute cancellation, and so much more!

Intiveo integration was fast and easy. Their support department is always available and so helpful. Our patients love having the ability to text us and complete their forms online.

I wish patients could text photos to the intiveo platform. I also wish there was a more print friendly version of the forms.

[sensitive content hidden] is the best person from customer service all other interactions are not as understanding as him and he always corrects the error

We like the Sms messaging and it sends it for us

Customer service is not helpful when it comes to answering questions

I cannot imagine working without Intiveo. It saves me so much time. I used to have to call or email every patient to get confirmation. I never knew if my messages were heard or read. It is also great that there is an evidence trail that shows when notices were sent and times for appointments. Patients can no longer deny they were never informed. I like that I am able to test patients as well as not all people are able to answer their phone right away. It is easy to send a message and have them respond when convenient.

I think it could have a better user manual. I do not like the video format. Some of the written explanations I have received for problem solving have been a little too wordy. It feels like it was written by someone with a lot of computer code language wrote it. I would prefer short and to the point.

My favorite feature about EasyMarkit is how user friendly it is. Large buttons and large print. It's very clear how to move from one feature to another and it's easy to make changes to our customized messages. our patients love the text messaging service and our practice now uses text messaging a lot for communicating with patients to schedule appointments. The customer service is fantastic. Online questions are always answered very quickly and phone service is always so friendly. The tech team was able to adapt to our requests for how we would like to use the program for manually sending out messages rather than using their automated feature.

Hard to think of anything I don't like about EasyMarkit. The only thing would maybe be the lag that sometimes happens when switching between the chat and messaging. Not a huge deal. And very occasionally the chat is not updating so a current message may not come up right away.

5/5 - But honestly two point deduction for lack of real person communication.

I absolutely love this system. It has cut down on no shows so significantly. It has allowed my staff to better use their time with patients confirming via text or email. Efficiency has been greatly improved. I highly recommend this service to anyone.

I absolutely hate that I can't call and speak to someone when I need help or have an issue. Creating tickets and the lack of real person conversations has me considering switching confirmation systems. As much as I love this system I truly hate that aspect of it.

We started using Intiveo in 2020 during the pandemic when we needed to communicate with our patients via text. We then discovered all the great things about Intiveo. We love the confirmations with the direct link to our online registration. We also love how easily we can communicate with our patients. A few times, we have needed to change our messaging, which is also very easy to switch on your own. The customer service is incredible, and they take care of issues that may arise quickly!

We haven't had any issues with the product.

Easy reminder system for patient appointment confirmation. Patients love the easy reminders .

Patients can text us using our regular telephone number. Appointment reminders were set up to the configurations/frequency that we wanted. Patient mass mailers can be done very easily and quickly to communicate a message . Set up feed back survey to see how we are doing at all times .

Priority list maintenance would need to be more detailed . Automated .Forms completed by patients to be done on a smart phone .

Wonderful! Any changes that we have needed to make were seamless. Great Customer service!

Intiveo is easy to use, and works great for the needs of our practice!

We still use Nexhealth (formely Enlive) because we use a fillable PDF for one of the doctors. We will continue to use them for forms until Intiveo can do a fillable PDF form.

very happy so far

customization is great for our medical practice

hard to navigate, fix things, change things lots of work to set up initially

We love the ability to text patients, no one wants a phone call anymore! They can respond when they are busy doing something else!

Accessing from mobile, and the ability to text/email/phone right from their appt in the calendar would be great when there is a snow day and we need to cancel without being able to access our comps at the clinic

Integration with our booking software has really streamlined booking and contacting patients. What makes the biggest difference is that patients will actually engage with the messages. There are always patients who never respond to calls or emails, and giving them the messaging option means far more patients are actively being taken care of.

While Intiveo connects well to our patient files, and will note when the software has sent a reminder, it would be beneficial if Intiveo noted in the patients file the messages sent between the office and the patient.

Our office really love the product. Ease of use and helping with time management it paramount to our positive experience.

Love the text to patient ease of use. Our patients love being able to text information like insurance info and other questions. It helps not eat up time being able to multitask instead of being on the phone.

I can't think of anything off the top of my head.

I absolutely love how user friendly this software is. It is easy to navigate, and the support team is easily accessible if you should require help using the system. The support line has minimal wait times before you reach a rep for help. The max I've ever waited on line for a rep was 2 min. When you work in a busy office and have an issue with a software system there is nothing worse than having to wait in queue for over 10 minutes to reach a rep for help! I also love how you can mass email/text message your clients, great for when there is a policy change, change in operation hours, new promotions etc. Saves a ton of time and money in postage. Highly recommend!!!

No cons so far, very satisfied with the product and service!

Intiveo takes the headache out of routine reminders for patient appointments. It even remembers when/what we forget sometimes! There may be other vendors offering similar services, but the Intiveo support system and team is exceptional and makes it easy to submit and track requests.

As I long-term user of the service, it would be appreciated to get new features included in the monthly subscription fee instead of having to pay for add-ons when our maintenance costs should technically be reducing over time.

The efficiency of the software allows our administrative assistants to focus on the patients who are in the office and frees up valuable time to do other important tasks. Patients love the reminders and the birthday wishes!

EasyMarkit is an all in one communication platform that you can easily personalize and customize. We appreciate the time saving advantage that EasyMarkit affords our front desk administration.

There is nothing we can think of to answer this question.

People are pleasant but sometimes responses to tickets don't match the question.

It is like having a virtual receptionist. Saves so much time on phone calls and checking emails or wellness questions.

It has no real least likes but lately has had some issues with reminding patients of an old appointment rather than the rescheduled one.

All of us are very happy with Inteveo.

Inteveo is very good with reminding patients of their appointments and very good with the two-way interactions.

I hope it can be live with our booking scheduled appointments.

Great experience, very helpful and easy to use.

Software is easy to navigate through and syncs to our system saving us the work of having to manually confirm our patients. Customer support is of great help and staff have always provided us with exceptional service and positive attitude.

The only issues we came across where the reminders sent on Friday for Monday appointments would say "Your appointment tomorrow" which confused a few patients.

We no longer spends hours confirming patients. Patients love the extra reminders!

I loved the customization of the software to meet our practice's needs. We run a very detailed show and are happy to have a program that meets our specs! Support was always very friendly, patient, and responsive--talking about you, [sensitive content hidden] from Canada!!

Onboarding was a little confusing. The platform isn't very user friendly to someone just starting off.

No Major Complaints

The fact that we can message patients right away

Wish that Forms could be linked better with our Dental Manager Software. Would love to have NP and Chart Update forms be sent out to those who are due.

We have great experience with intiveo

We love Intiveo in our office, as it was easy to integrate with our practice management software. Has reduced calling a lot for reminders and recalls.

when we change the time of patient appointment even 5 min, patients get notification.