The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.

Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad.

Once you develop the template it is easy to use.

The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.

Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.

The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems.

Overall, the product is well thought out for all areas - from check-in to check-out, billing, payments, and denials.

We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

The market place is where you leave your problems. I log onto it and let them know what is not working for me.

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective.

If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had.

Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted.

Love Escribe, love ability to import notes, excellent library of templates from correspondence to provider notes.

The software itself is good looking with easily usable menus and modules.

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get.

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product.

This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data.

No way to easily send out consults to referring physicians. Inability to import photos or pics of patient problems.

Greenway has proven effective solutions to ease the workflow and maintain thorough documentation throughout the practice and to provide comprehensive patient chart documentation.

They also provide a fair price, which is very much appreciated.

We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

I have heard horrible things about a lot of EHR systems, in fact, most of them.

This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company.

Cost is reasonable compared to several others out there. It isn't hard to navigate.

My previous EHR was far superior at a fraction of the cost.

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task.

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message.

That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities.

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Great, easy software looks up to date & not old like other products. I've been using it for almost 5.

Poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.

Ability for patients to self book their own appointments is excellent. Love that we can text from our own phone number.

Sometimes messages can get lost and I have to search; only because so many other auto messages go out.

I have been able to manage my business without having to hire additional staff to do what Review Wave does for me. Their customer service is so amazing and always there to help.

The training was thorough and setup and use has been super easy. Any time there is an issue their customer service always assists us fast and resolves any issues.

It has made my girls job significantly easier, our patients love it, and we've gotten a flood of reviews since signing. The customer service is always quick to answer and over the top friendly.

They will promise you that everything is very simple and straightforward.

Review Wave is great for text reminders and more.

It is a little delayed in updates if we make a change to a patients appointments but that is it.

I also did not like the sales representative that we worked with because he was very aggressive and talked down to me when I said I needed to think about it.

Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use.

It gives the patient an outlet to let us know how we could do better before they leave us a negative review.

Love that it integrates with our electronic health record's and is automated. Understand very well be importance of reviews and the system makes it seemless.

We have received service with abundance. Their customer service has been the best I have ever worked with and has made the transition very smooth.

Everyone I've talked to has be extremely helpful and friendly. I've never felt like an imposition or like any question was too small to be valid.

I love that we get to hear the feedback of our patients. It is both helpful when we receive good feedback that can be shared on Google and Facebook as well as ways we could improve.

Sometimes the appointment text reminders do not go out and that causes some no shows since patients rely on those reminders.

They had a great customer support team and good review software, but were were looking for more of an integrated system that would allow for easy texting and rescheduling options for patients.

It has been much easier for us to get positive feedback from our customers in real time which has made a very positive impact on our growing practice.

The ease of use and integration options have made it easy for our clients to jump in and start using the platform immediately, and they are seeing excellent results.

The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic.

We use it and will continue to use it. Great company doing awesome things and doing them well.

The campaigns are a little trickier to use but there are more steps involved.

The integration with our system at the time was wonderful and streamlined our work flow.

The texting function and appointment reminders are fantastic. Like all of the features and templates for this.

Honestly, the product is great, but my favorite part is the customer service.

I also liked that patients with a less than amazing rate would be redirected to provide feedback instead of leaving a review on one of our platforms for the public to see.

The integrated prompt and ability for patients to rate and review our business via mobile device following their appointment visit.

The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.

The team who presented the product and set up our system did a great job. Team is friendly and eager to help whenever we have questions.

We have gotten almost 300 reviews in 6 months. We also love the text reminders and seamless integration with chirotouch.

It's easy to use and helps my practice run so smoothly everyday by confirming patients for all their appointments and I love that they can communicate by text with us any time that works for them.

The ease of use is very important as well as the automated requests. It helps to keep momentum going in the background of our daily business.

Review wave is intuitive, easy to use, and very effective.

We love working with Review Wave, that's why we hired them. We worked with them years ago in our former office, and we knew that they would be an asset to our new practice.

I haven't truly unlocked the full potential of the software yet, we're just dipping our toes.

They all use the same schedule and have the same tax ID # but they want to charge me $300 per office with a 10% discount.

Great company and technical support as needed.

It was a great product until it became overpriced after the first year.

This did help us to increase our Google and Facebook reviews. This also has a feature where you ask for feedback and then ask for a review.

US Dollar

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.


Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.


Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.



LongDescription

Patient Records Management

Document Storage

Task Scheduling

Template Management

EMR/EHR

Compliance Management

Activity Dashboard

Alerts/Notifications

Reminders

Customizable Templates

Reporting/Analytics

Records Management

Patient Scheduling

Patient Portal

Task Management

Document Management

Practice Management

Charting

For Family Medicine

Drug Reference Database

E-Prescribing

Medication Management

For Cardiologists

For Obstetrics & Gynecology

For Primary Care

For Orthopedics

For Pain Management

For Neurologists

For Urologists

Web browser (OS agnostic)

Please contact Greenway Health for pricing details.

Self-Employed

2-10

11-50

51-200

201-500

501-1000

Prime Suite

Review Wave is an online review software that helpshelps dentists, physicians and other medical professionals create patient reviews and gain new patients. Review Wave allows medical practices to automate the process of gaining reviews, build customizable website templates, and use SEO data to help increase visibility online.

Messaging

Surveys & Feedback

Sentiment Analysis

Confirmation/Reminders

Communication Management

Multi-Location

Review Notification

Survey/Poll Management

Email Reminders

Review Monitoring

Automated Scheduling

Response Management

Dashboard

Ratings/Reviews

Social Sharing

Review Request

Monitoring

Feedback Management

Appointment Management

Negative Feedback Management

Appointment Scheduling

Campaign Management

Patient Engagement

Customer Database

Client Management

Billed annually. A one-time set-up fee of $299.

Prime Suite vs Review Wave

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons