Excellent functionality and helped us tremendously as we tried to manage patient care remotely as possible during the pandemic.

Easy to use and easy to set up. Staff members each have their own login.

The RhinoPay feature, while it might be convenient, is pricey compared to other already pricey merchant services charges for credit card processing. I therefore have chosen not to use this function.

We are able to easily communicate with patients/parents via text if unable to reach by phone. We are able to send intake forms via text and have them filled out before new patients arrive, which has been very helpful in obtaining insurance information and making appointments faster. We also have the ability to send text in other languages to communicate with parents that do not speak English, that has been a great feature for us.

We started using Rhinogram in May 2020, during the pandemic so that we could more easily communicate with patients/parents from within the office and allow them to stay in their car to check in, ask questions, reschedule appointments or whatever need arose. It has been a game changer to text intake forms and making communication easier.

There has not been really any cons. We have a few patients that do not text and would love to have ability to have an email reminder but that would be the only downside for us.

We hope to find the software useful once we can start using it daily

We like the possibilities of what the software can do for us in the future.

We were under the impression that Rhinogram was already one of our EHRs (NextGen) partners. We are months into the implementation and still not been able to use Rhinogram. NextGen and Rhinogram have had to start working from scratch to establish the interface and mappings to begin using the product. We thought implementation would be easy...it has not been.

Over all we have had a great experience. The things that we like least are just options that we had with our previous provider but Rhinogram offers so much more and these are things we can see past and work through in our practice.

We are able to easily speak to patients about different concerns or issues as they arise. We are able to stay in contact without pulling the patient/parent away from their duties as an employee or parent. The patients love the convenience of texting our office and the employees love that they spend more time hands free and not stuck to the phone all day.

There is no way for us to send a mass text to a certain category of appointments due to not being integrated. We would love to be able to see a future integration that would allow for us to send a mass text by appointment type or even by appointment date in the event that we have to close the office due to weather or special circumstances. This would make it easier to reach all patients quickly and effectively rather than having to select each patient individually for a blast message which only allows 50 recipients when we see 60-70 patients daily.

It's honestly been such an easy process and again the customer service has been exceptional.

Rhinogram is easy to integrate, has great customer service, and has made life so much easier at my office. Being able to text patients, send them forms, and have it all HIPAA compliant has been especially important during this COVID mess.

It would be nice to see a better system for siblings. Rhino integrates with Ortho2, our PMS, and currently if someone texts in it will show up as 1 person but it may be sibling (since they share a phone number). Easy to get around, but would be nice if that were fixed in the future.

The ability to have preset text, the ability to assign messages to a certain person, as well as the ability to send pdf files.

Once the billing part of it is set up I think that would be really beneficial. What would also be great is for the ability to do face-to-face call through the site, just a thought.

The experience has been great, and they love getting feedback to make upgrades.

I love that we could use our main office number for parents to text message. I also loved that we could face time with the parent through the same app. Having forms for the parents to sign through text message and Rhinogram stores the forms for you, paperless at its best.

I do not like that we are limited to how many appointment reminder messages be can send.

Overall Rhinogram has been a benefit to both our practice locations! It has been super helpful for patient communications and in sending photos and instructional videos.

The integration with our Orthodontic software was pretty flawless. Communication via text with patients is much faster and controlled/monitored through Rhinogram than through our orthodontic software.

SIKA has been the absolute worst part about using Rhinogram.

Very easy to use and setup. Patients appreciate not having to use an external app or texts from different numbers to reach us.

Ease of use and seamless customer experience. The format is also very easy for our providers to use as well. It has a lot more functionality than we use it for. Excellent product support and setup as well.

The price was a little on the high end. It could not integrate with our current EMR.

We love the program and are so happy we chose to use it for our technology in the office to communicate with patients.

SO SO easy to use! User friendly and great customer service.

I wish it had better integration with Dentrix

I am very happy with thig product and brag about it all the time on my Facebook groups when they are in the market for this type of service. You can't go wrong with it. Rhinogram has made our work-life so much easier. We actually thought it wasn't going to be such a useful thing but once we started, all of our patients were loving it, there is no way we can go back now.

Rhinogram has helped us help more people in a more convenient way for them. Texting is the thing now days and to be able to text your orthodontist about treatment, appointments or even inquire about future treatment has been a game changer. We have more text than calls cause its so much easier for people, and they respond faster to a text than they do email or calling back.

At first it was that they weren't compatible with our practice management software, but Rhinogram worked with our practice management software and was able to merge, our office is Beta in this and tho there are bumps in the road, we are so happy that Rhinogram took this step to make things easier for us.

Better communication with patients and parents

Text messaging fast and reliable, front desk staff and clinical staff both use this every hour to communicate w parents

The virtual appointment should be more reliable as far as being able to consistently connect. It could be My errors and patient errors that are preventing connection. Once connected video and voice quality are great and connection does not drop which was a problem with Doxyme product that I was using before. But Doxyme product was very easy to connect to patient. Connected almost 100 percent of time. Rhinogram I am connecting only about 75percent of time, which has been disappointing bc I would have to follow up w phone call to finish my “virtual appointment”

More people see texts vs emails or even snail mail. It has also benefited us to have it when our reception area was shut down and to ask covid questions even before the patient showed up for thier appointment. Has made a lot of communication quicker and easier and highly seen.

We love the on one one texting. We especially love the Templates and Forms! Makes communication with our patients easy.

I thought integration with our PM software would be easier and smoother to save items from the texts to patient's charts in our PM software but I think it's more the fault of our PM software than Rhinogram. Our PM software is a smaller company and is slow to change and build.

Love the company. The entire team is easy to work with, and they take what their customers say and are constantly working to improve the functions.

We love being able to text our patients. It comes in very handy as an alternative to phone calls. Also, the fact that we can now do e-visits, and send forms directly from Rhinogram has streamlined our workflow. Fewer companies for different things!

I am hoping with the forms, we can also upload a form, or have one where we can fill in the information, and send it to the patient to sign and send back (Contracts). Also, some patients don't want to fill out the form on their phones, so it would be nice to have the option to have a general link for some forms that we could email if needed.

Overall experience is great! The customer service, all the staff, the constant updating and improvements. We are very please with the software.

When COVID hit, we needed a way to communicate with patients without having to be in the office. Our office was closed for 3 months and we had limited staff working. In researching different types of texting software, we decided to move forward with Rhinogram. I liked that it integrated with our software. I also like that our office phone number was also the number the text was coming from. The Rhinopay is an amazing feature along with the translate feature.

I wish Rhinogram would 'talk back' to Edge. Our update takes 24 hours. If something is edited or added to Edge, the update in Rhinogram doesn't happen until the following day. It would also be nice if Rhinopay would allow the patient to pay any amount. Not just the amount that we send them.

It allows us to have patients text in with photos on things they are concerned about or having issues with. It saves time for the front desk because they dont have to call in. It keeps them from having to make/take personal calls while they are at work.

The app is convenient and can be used when we are not in the office. Our patient really appreciate the flexibility to reach us at night or on weekends.

The only thing I can think of that I would like to see is a notification come up on the text screen similar to when you mark the patient as they granted permission to text them, but for when a phone number is changed or updated.

It was hard to get the team on board at first and we, of course, had some trial and error. Now that we've been using it for a couple of months everyone is absolutely in love and it makes communication so much easier and streamlined, especially having multiple locations.

I love that it integrates with our software. It pulls the patient information and then stays put in their chart forever. It's a great tool to go back and comb through if an issue comes up. Patient's also love texting and this is the first opportunity we've had for them to be able to text our main number, super helpful.

When we first signed up we had to buy two lines as we have two offices and wanted both number to be textable. The price was astronomical for the second line, but they've since fixed that issue and it's much more realistic now. Also, I would love computer banners for notifications as I don't like having my sound on and I'm not always paying attention and then I don't realize I've missed a message. Also, I'd like to be logged in on my phone as well as my computer so that I get notifications on my watch.

Rhinogram has vastly improved our ability to communicate with patients! Many people prefer texting these days, so it's an amazing tool to keep our patient population engaged with their care. Their integration with our EHR has been a lifesaver!

I wish there was a way to edit patient profiles in Rhinogram or otherwise integrate the "name used" section in our EHR so our transgender/gender-diverse patients didn't get automatic texts with their dead name. We have had to take the patient name template out of our reminder texts because of this.

Overall, Rhinogram is programmed extremely well and integrates with tops well. I wish that I could use the Rhinogram appointment reminders features instead of having to use the separate tops reminders software, as since the two are different texting software, they are on different phone lines, which is confusing to Patients/Parents. Thus, I gave up on using the tops appointment reminders software and so, I am having to send each appt reminder manually every day.

I love that it integrates with tops, so that the texts are connected to the Patients' charts.

I really don't like what was done to the Templates list when it was changed to the Library. I used to be able to see more text instead of hovering. I think that the entire template choice list (e.g. titles and text) needs to be wider to see more words immediately.

Overall it has been very helpful for our practice.

We enjoy that Rhinogram allows us to communicate with multiple patients at once and cover a variety of to-dos. We love that we have template for all of our most commonly used messages! They save a lot of time!

We would like the messages that are unassigned from a team member to not show-up as unread for the rest of the team. It makes it look like there are hundreds of unread messages for some people sometimes and the only way to take care of them is to go by each page and that takes so long. It's very frustrating. We would also like it to integrate with Ortho2.

Rhinogram has made it so much easier to connect with our patients, no more phone tag, or not being able to leave a voicemail because the mailbox is full.

When our orthodontic office was shut down at the beginning of the pandemic, we started using Rhinogram, which made it very easy to communicate needed information to our patients. The ability to create templates so you don't need to type the same thing over and over again is such a time-saver. When we opened again and were having parents wait in the car for their children, it was great for scheduling next appointments and giving updates on progress.

Some features don't work well with the integration of our PMS, but that's mostly because of our PMS, not necessarily Rhinogram.

Since starting back with patients after Covid rhinogram was a game changer for us being able to have patience text us from the car let us know they’re here you can send the forms to fill out an answer for Covid questions and let them know when the chair is ready to come in in. I feel like the flowing office is better now after losing rhinogram messaging .

figuring out how to connect a phone number to a paytient after texting from an unknown number took a while. And at time I have trouble connecting patients to the responsible party.

10/10

That we can keep the same office number! That you can assign team members a text and you can follow patients texts. I also love that you can see who sent the text!

That a patient has to " create a username and password" to view a video from us. Most patients don't have time nor care to do all this when we send a video, so we end up emailing it. I also want larger picture size to be sent through text.

Besides the issue I mentioned above, we love using Rhinogram. It has made our clinic stand out from our competition.

Rhinogram has revolutionized the way we communicate with our patients and families. We get nothing but positive feedback from them.

The software creates too many "contacts" for each child and family member. For families with 3 children, we often get a text from them under one of the kids, not always the child they are wanting to communicate about. This can be problematic for the staff and providers.

It is an excellent program and great communication tool for our practice.

We love the ease of use with the program and being able to communicate with our patients this way

We have multiple users and it would be great if it closed the conversation for you after one user opens message, instead of multiple people seeing messages after it has already been read by another user.