All TalkEHR Reviews
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LeAnne
Hospital & Health Care, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Great EMR program
I love the dictation options for this softwear
CONSThe automatic diagnosis predictions are weird sometimes
Rachael
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Excellent
Great
PROSEase of use Everything on the same page Access to patient data via multiple ways (DOB, last name, first name) Viewing charts Access to claims Telemedicine access Secure way to communicate with patients Communicate with other doctors Fax capacity Easy Pharmacy access
CONSNothing seemed to be a problem at this point
Reason for choosing TalkEHR
They are jerks
Reasons for switching to TalkEHR
Telemedicine Easier access
Peter
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2021
Software getting worse over time with more bugs accumulating
Originally used MTBC as a billing company from about 2010 when they installed a different client-server software on our computer locally. They later switched us to a cloud version that worked okay and then forced us to switch to talkEHR which used to work well. I stopped using them for billing because they started to suck at billing and feel married to the talkEHR software as switching would be painful. But bugs are becoming more common and the rate they are fixing them (months) is slower than the rate at which they are appearing. eRx are being sent and not properly recorded in the EHR, false warning messages appear when I create new encounter notes, I can not send patient portal email invites to patients on occasion, and even sending helpdesk messages produces error messages. Then they will call me to say the problem is fixed when it is not fixed so I have to waste more time showing them the same errors. I don't use their televideo as early versions had no chat and no virtual waiting room. I use doxy.me instead as it does not require setup for patients - much easier to use.
PROSIt used to be free and it used to work without errors for good stretches.
CONSBugs are becoming more frequent and the rate at which they fix them is slower than the rate new bugs are appearing. Client Relations would rather waste time calling me than actually fixing the bugs. Just as the quality of MTBC's billing service dropped over time it seems the quality of their software is also dropping over time.
Reason for choosing TalkEHR
Porting the chart notes over would be an ugly process and practice fusion looks limited in EHR functionality. I may switch to Kareo one day. TalkEHR used to be free and now it is not and some key EHR bugs are creating omissions in the prescription records and it is over 2 months and they still have not fixed it.
Reasons for switching to TalkEHR
MTBC forced the switch by discontinuing their previous webEHR.
Valentina
Wholesale, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Excelente
Ease of use Everything on the same page Access patient data in multiple ways (date of birth, last name, first name) Graphical display Access to complaints Remote medical access Safe way to communicate with patients Communicate with other doctors Fax capabilities Easy access to pharmacies.
CONSTodas las funciones son excelentes y fáciles de usar.
Mulchand
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Excellent
Good experience and will be joining soon.
PROSEasy to you, smooth work flow, faxes, uploading patient documents, Telehealth, appointments, SSCM, customer support.
CONSAll the features were excellent and easy to use.
Daniel
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2020
Difficult transition from MTBC-WebEHR
We were pretty happy with the prior MTBC product, had to switch to Talk EHR. Really a disaster. Extraordinarily slow; we upgraded all of our computer, etc., with only minor improvement. Spend more time watching the wheel spin than we do seeing patients. We do many of our visits on paper and scan them in. Tech support is completely worthless. I don't even talk to them anymore after spending far to much time arguing with complete idiots who insist a problem is fixed, while being unwillingly to look at the evidence that shows it is not. Escalating the issues didn't help at all. Will be switching to some alternative once I've vetted some products. Really disappointing, we'd been with MTBC for 13 years, will never use them again.
PROSBuilt-in voice dictation. Would like it better if it actually worked. I really don't like ANYTHING about TalkEHR.
CONSWay too slow. So slow it is unusable much of the time. Far too many mouse clicks. Many modules completely nonfunctional--templates don't work, etc. Multiple glitches in almost every component of the EHR, and they never get fixed. Technical support is worse than completely useless. eRx is so excruciatingly slow it's painful. Takes most of a 20 minute visit just sending a handful of Rx, so the documentation is often put in hours later. Templates don't work, dictation is variable in its usefulness. No health maintenance module. EVERYTHING with this stupid system requires a workaround. Telemed system doesn't work at all. We use Viber as a bolt-on instead. Billing support has deteriorated significantly over the past couple of years as well. Company higher-ups make lots of promises but don't fix anything.
Reasons for switching to TalkEHR
Company no longer supported MTBC WebEHR
NARAKANTI
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
talkEHR Review
overall It's been very helpful to manage our work.
PROSVery easy to use and it is very professional and help us a lot to manage our office work.
CONSIt almost everything for our practice work.
Matthew
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2018
Awful experience with their billing service.
Hired them to do our PT billing. It was nothing short of a disaster, felt like a beta-tester or guinea pig the entire time. Had to walk them, the billing company, through how to properly bill worker's compensation. Had literally 32 medicare bills denied on the grounds that the claims were improperly filed whether it be because they didn't scrub for g-codes or applied the wrong modifiers or used the wrong form. They mean well and are nice people but the experience and communication is just not there.
PROSThey were receptive to feedback, but read below to find out why.
CONSThey literally did not know how to do the one thing we hired them -- medical billing. Automation was always full of errors and bugs, with their rule based system always scrubbing bills the wrong way. Tech support was not in the US, took sometimes weeks to respond, and often had zero solutions other than for us to keep waiting.
Anonymous
1 employee
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2023
Company abandoned practice
Sketchy then horrible.
PROSIt had been free with basic functions for my low volume practice.
CONSProcess for activity not always immediately intuitive. Company shut down free service suddenly without warning with sudden loss of access to contained data pending "team review" after which download of data in PDF to be expected((review to have started TEN DAYS AGO with no response yet.
Reason for choosing TalkEHR
Free and looked ok for my needs.
Renee
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
You get what you pay for
Ineffiencient and Difficult
PROSThe software is easy to use ,but has the most limited features out of any EHR I have ever worked with
CONSImplentation (Lack Of), Claims - can only submit one at a time (no Batching), cannot track medications, Onboarding team - not knowledgeable, Difficulty in resolving issues, Help components not helpful
Murray
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
TalkEHR is cutting edge EMR
My overall experience is very positive and I would recommend it to any physician or medical clinic.
PROSThe features I like the most are the ePrescribe, including control substances, and telemedicine component.
CONSWe initially had problems with the ePrescribe, but tech support was on it and stayed with it until it was resolved.
Natasha
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Easy to use
Help via telephone and the messages system are both very easy to access, always friendly, professional, and very helpful.
PROSVery easy to use & flows well. Items are arranged via common sense. Love the efax feature.
CONSWhile in the learning stage, if one accidentally signs an encounter, one cannot delete it.
Santiago
Verified reviewer
Computer Hardware, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Talking about TalkEHR
Buena para ser un programa tan exequible y de aprendizaje sencillo
PROSEs un software que es muy practico y de interfaz intuitiva lo que hace que sea muy fácil de usar, dé aprender a usar y de implementar en cualquier empresa lo que lo hace una opción muy ideal.
CONSSi tuviera mas funciones las cuales utilizar seria muchísimo mejor y lo haría mas eficiente.