Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.

The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.

Only wish that we could have our office phone number identified when texts and calls go to the patients.

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

Experience was horrible. Poor customer service. Recommend Doximity instead.

Nothing, the customer service supervisor, was not interested in customer service.

Once I subscribed there were changes; Did not inform of changes. In puerto rico could sign in by email only.

It is pleasing, but can be better.

Its versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams.

The inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly.

Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.