All ZENOTI Reviews

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User Profile

Chandra

Verified reviewer

Cosmetics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Goodby Square, Hello Zenoti!

The sales, transition, development and support team are PHENOMENAL! At no point in our interactions did I feel dismissed, unheard or misunderstood. I felt confident with them the minute I spoke with their sales team and I have that same confidence post launch. Any issues we had were addressed and resolved the same day!

PROS

Overall the software has many features and capabilities that can be easily customized to fit your business. This software is like the "Amazon" of booking software for salons and spas and a must have if you operate multiple locations. At present I can't and don't use all of the features but I love that I have the opportunity to grow into the use of the software and still expand my business in future. I loved the onboarding process the most as it had in depth training videos and how to articles on virtually every feature offered; and what I couldn't find or didn't understand the 24/7 support team addressed personally.

CONS

So far, I don't have any dislikes about the program. There's a very steep learning curve when it comes to using this software but with daily use, I'll become an old hand at it in due time. The amount of settings this system has is incredible!

Reason for choosing ZENOTI

Zenoti offered more capabilities, features and options for salon growth over their competitors. The final selling point was being able to customize the product to have the same look, feel, tone and vibes of my brand and be easily integrated into our web based current systems.

Reasons for switching to ZENOTI

I wanted to switch from Square to Zenoti because I needed to streamline the reservation experience for our clients and create a centralized database for our employees. Square is great if you are a solo practitioner but once you have employees and multiple locations you've got to switch to a more advanced and dynamic software created specifically for your industry. Since Zenoti is specifically for the spa and salon industry, it was a no brainer switch from Square, which I in my opinion prioritizes retail and restaurants clients.

Vendor Response

Thanks for reviewing us on Capterra Chandra! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Replied October 2021

Holly

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2023

Use in a MedSpa

It's been so-so. I have very mixed feelings on Zenoti overall. While it works better than our previous software (Aesthetic Record), it fell short of initial expectations.

PROS

There ARE a lot of features if you can figure out how to use them and set them up properly. We do also like that there is an App you can have for your MedSpa as well as an online booking portal.

CONS

Not many good integrations for MedSpas and everything is an add-on that you have to pay more for. Kind of clunky and dated and the checkout process (especially where coupons & discounts are concerned, and using membership benefits) and membership features are not the greatest. Also not very customizable or flexible to our specific business needs. The App you get (an have to pay extra for) is very bare bones and not much you can customize.

Reason for choosing ZENOTI

Initially it seemed like Zenoti had all the features we would need.

Reasons for switching to ZENOTI

Aesthetic Record did not have very many of the features we were looking for. It was very bare bones and we needed a better POS system.

Allen

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Zenoti review

PROS

Zenoti stands out as a very feature-rich platform and was the ideal choice for our plastic surgery and medical spa practice. It offers a great blend of modern features seen at spas and traditional EMR functionality. [sensitive content hidden]l were truly exceptional in assisting us with the setup of Zenoti. Their responsiveness and assistance at every stage of the process were invaluable. Additionally, their flexibility in scheduling virtual meetings outside of regular business hours was greatly appreciated.

CONS

It currently lacks electronic prescription submission capability; I've been informed that this feature is being developed. Given the extensive range of features, setting up Zenoti requires considerable time and effort. Fortunately, our implementation team guided us through the transition from our previous EMR and scheduling system.

Jessica

Cosmetics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed July 2023

not a good time

It is July 7th I signed my contract the beginning of April with Zenoti. I researched and I did demos with alot of companies and this had the most features relevant to my salon for the best price. it has been a complete and total nightmare. like I am so frustrated and I have already made the decision that it is not fixable and I need to switch. they insist on using Microsoft meets and doing video calls. their schedule and availability is so limited and basically on my 3 busiest days. it has never worked properly for one day. I am not computer illiterate. ive used a few programs in my 11 years working in salons and 3 years owning one. I made my own shopify website -- which isnt that hard but a lot of people cant. usually I am able to figure out the program I am using and do everything on my own. this is not the case. there are always issues and then ill go into the settings and try to figure out where the issue is and I end up detrimentally ruining more stuff that can't be taken back. which is insane and ive never had these issues on other softwares. my online booking has been down for a week twice. we get around 100 bookings a week that are usually online booking.. those have been lost appts or a massive amount of phone calls and messages for me and my staff. their zenoti university is lengthy and not helpful as the program is different if you're on computer/phone or tablet. essentially there are 3 versions you need to learn. if you're not a software programmer don't do it.

PROS

The ceo of the company called me and he was really nice and I think he honestly did want to help me and give me a better experience.. I dont think his team was able to. for all the features it was definitely the best price.

CONS

onboarding takes months customer service is in India and scheduling is limited with them. I would tell them an issue I had multiple clients having and they'd say they tried it and its working.. well half my clients are having this issue so something is up.everything is very complicated. schedule would look different depending on computer/phone/iPad

Reason for choosing ZENOTI

the amount of features offered for price.

Reasons for switching to ZENOTI

fresha didnt integrate with anything and we have packages of 5,10 etc and the checkout process caused me to lose a lot of money and give a lot of free tans away

Jonathan

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Zenoti to scale operations

I have been thoroughly impressed with my company's Zenoti implementation process, led by [sensitive content hidden]. I was sincerely overwhelmed by the breadth and depth of upgrading from my Acuity-Zapier app patchwork to the comprehensive Zenoti solution. [sensitive content hidden] parsed and paced my deliverables with patience and intelligence. Their conceptual and technical expertise was most welcome and often inspiring as they performed seeming hat-tricks to reproduce my company's tailored membership programs, discount conditions and patient workflows. In moments when I was frustrated or confused, they were reassuring and quick to find workaround solutions for me. Software is only as good as its support. And for someone who has managed health care related information systems for over 20 years, this Zenoti team featuring [sensitive content hidden] blazed an unparalleled, superlative standard in both in terms of their effectiveness and friendliness. Thank you guys, thank you Zenoti.

PROS

Highly customizable supported by a highly engaged implementation team.

CONS

At first, I was confused about how to model my operations in Zenoti until I was assigned to an extraordinary India based implementation team, led by [sensitive content hidden] who helped create order and sense for me.

Reason for choosing ZENOTI

Zenoti better fit my spa like business, whereas MindBody was first designed to manage classes. Zenoti is more contemporary, and can integrate with Zapier.

Reasons for switching to ZENOTI

I needed a more comprehensive solution to mirror my operational complexity and minimize the space for administrative error.

AnnMarie

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed August 2023

The Truth about Zenoti

PROS

The appointment book is easy to customize and create what you need for your own business. You can color coat things and it has easy booking

CONS

The integration team was awful. It was like everything they told us about in the meeting about zenoti was not true or a spin of the truth. The reports are advanced but in a bad way. Yes you can customize things but its so complicated and no reports match and they just say "don't compare them" When you are running a small business you have to be able to calculate all your numbers correctly. we have spent HOURS WEEKS MONTHS trying to figure out our numbers. They were also just not very helpful with questions right away it was kind of like here it is go on your way. Then when we did have questions no one knew the answers

Reasons for switching to ZENOTI

We were looking for more features for a Spa.

Erin

Medical Practice, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Amazing Team to Work With

PROS

Zenoti software is very adaptable and easy to pivot to suit your business needs. [sensitive content hidden] have been some of the most amazing partners I have worked with cross-functionally in launching a new platform. They were both responsive and adapted to any new question and workaround I threw their way. I have never felt so supported in a migration and am so grateful to each of them for helping to make our transition so smooth.

CONS

There are some minor features we are eager to have as a mission critical for our business such as e-prescribing.

Reason for choosing ZENOTI

They offered the most features that were critical to our business

Vendor Response

Hi Erin, We appreciate you taking the time to provide us with such positive feedback. It's affirming to know the service and support from Zenoti have lived up to your expectations. Thank you for being a Zenoti customer. We're here for you any time you need assistance or have additional input to provide. Best, The Zenoti Team

Replied February 2024

Furhan

Verified reviewer

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

robust system

extremly satisfied. much better than my previous vendor who i stopped using after 1 month.

PROS

I loved how robust and reliable the system is. It can get complex at times but the customer support is strong and reliable.

CONS

I wish it was a little less expensive, but still, the support is robust and makes it worth it.

Reason for choosing ZENOTI

more reliable name. furthermore, they offered 24 hours of support which i felt was very important to me.

Reasons for switching to ZENOTI

very unreliable system. not cloud based. frequently would crash my expensive macbook. furthermore, the support wasn't 24 hours so if i finished work and had a question, i had to wait until the next day to get it done.

emma

Cosmetics, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

A comprehensive salon software that meets our business needs.

Overall it has been positive, the extent of learning materials, customer support has been excellent. If I wasn't tech savvy or familiar with other salon software then I do believe it could be more challenging to implement.

PROS

It's breadth and depth of features to help manage and have a comprehensive view of our salons performance and operations along with the ability to customise to our unique needs.

CONS

It's speed in general as well as payment processing - it's slow, despite us having excellent internet speeds. Lag in Zenotipay payouts, daily/24hrs would be preferred from a cash flow perspectiveUI - needs a refresh feels very outdated and not intuitive, hopefully coming soon!

Reason for choosing ZENOTI

It's breadth of features and suitability for us as a salon business

Reasons for switching to ZENOTI

Needed more comprehensive features to manage growing/expanding business

Jennifer

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

A+ Team and overall product

The team has been great, and helped walk us through the entire process.

PROS

We recently brought on Zenoti for our new venture into the MedSpa business. Immediately we knew we needed a EMR software that was compatible to allow for multiple users and multiple specialties (since we were trying to marry this with our existing plastic surgery practice). [sensitive content hidden] was initially in charge of the signup process, then for onboarding and the buildout we were assigned to work with [sensitive content hidden]. They utilize a dashboard called Basecamp and assigned our office staff with daily/weekly to do's which helped keep everything in order and on a timeline. We have now been using the software for approximately 2 weeks and were still working out the kinks but can already tell how much more organized this will help us be in the office. Thank you ladies for the support and gentle pushes to get this done! We are so happy to have found a company that is so hands on and truly walks you through the process. Thank you all for your time and continued support!

CONS

We are still early on in the process but so far we dont have any complaints.

Jessyca

Medical Practice, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

I LOVE ZENOTI

PROS

Zenoti reporting is amazing, [sensitive content hidden] have helped us optimize our company and configured our locations hand in hand with us to fit our individual needs.

CONS

I'd love to be able to add and remove treatment notes manually to patient forms unified fields.

Vendor Response

Hi Jessyca, Your positive words about Zenoti mean the world to us! We appreciate your input and we're here to support your journey, so don't hesitate to get in touch if needed. Best, The Zenoti Team

Replied February 2024

Maria

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Couldn't be more thrilled!!!

PROS

Cannot say enough amazing things about magnificent [sensitive content hidden]!! He was the most helpful, intelligent, patient, efficient, and supportive. It was [sensitive content hidden] that made this whole migration process safe, comfortable, and we felt very valued as a Zenoti customer. He is very reliable and always came to the rescue when in need! Everyone needs [sensitive content hidden] on their team!!

CONS

*************As of now, we have not encountered any problem with Zenoti.

Lisa

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Excellent System

Love love love this system. It's a more expensive system but you get what you pay for in functionality. I have the data I need to run my business and I can access that data whilst not being in the salon I can rebook clients from home ( essential for when you are in lockdown in the UK). My background is financial analytics and finance operations (previous career) and I understand the important of data and the power of knowledge that it gives you for running your business. I can make better decisions, I can track my staff performance with a click, my finance team have the data when they need it wherever their office is. No more pulling reports and then finding it doesn't give them the data they need and me having to make a car journey to run another report in the salon.

PROS

The reporting I needed reports that extract to excel as well as onscreen analytics that tell me what my business is doing as well as downloadable in a format that I do not need to doctor to use on excel. This is an amazing system. There are so many reports to choose from and I have a very happy finance team. Access to system from off-site No timing out issues meaning a trip to the salon to put back on ( unlike my previous system that ran off my machine and offered limited functionality offsite. Intelligent booking & rebooking Booking optimisation, rebooking SMS connect features 2-way texting with clients - no more missed messages Late cancellation & rescheduling charge functionality Set the rules and the system calculates where it applies. No more guessing the time and we can now blame the system and say it's automated! Staff visibility of performance Drives more accountability Ability to book on Ipad or tablet Takes the sale into the treatment room & staff have all the info they need in front of them including consultations Set up discounts & money off Set up memberships, pre payments & digital gift cards Clients can self check out - perfect for contactless transactions Card capture No more accounting nightmares with deposits Clients love it as they don't need to get their cards out at the desk and can check out quickly. They also like not having to pay a deposit when booking multiple bookings Dashboard progress vs targets - see where you are at any time

CONS

Currently no facebook and Instagram booking integration Not a deal clincher but needs to be implemented My version of SAGE is not support - hopefully in the future but team very helpful in setting up a bespoke report to get around this.

Reason for choosing ZENOTI

Functionality, advanced analysis, smarter functionality that I can set up and leave to work in the background and will help me fill my white space. Improved Client experience. Reduces labour on repetitive tasks so my reception can focus on value add.

Reasons for switching to ZENOTI

Limited access to system from off site location due to COVID-19 compared to other systems including less expensive. Unable to pull the reports I needed from offsite. Finance team unable to get the reports they needed. Critical when in a lockdown. Had to visit salon to rebook clients as the part cloud version was not easy to book large volume on. Integration with Shopify to manage my stock levels better between the shop and Zenoti - saves so much time

Vendor Response

Thanks for reviewing us on Capterra Lisa! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Replied October 2021

Mahesh

Individual & Family Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2022

Could work for most, be aware of the issues you'll run into

We thought is was a newer software and cloud based, but it has been a sideways movement for us and the premium we are paying compared our old one is not worth it. Cloud based is good, but keep in mind, not only does their stuff need to work, they can only work as well as the browsers on your PC/Mac. And the customer support are unable to understand the issue and keep sending links for usage tutorials.

PROS

Cloud based, and security that comes with it

CONS

There are a few issues, but it's getting harder to wrap our heads around these: 1. Unable to add a product to a service without interrupting the POS - is an issue in larger salons where people are checking out while another ticket is being edited. 2. Waitlist does not work, even though one chooses a specific stylist, a range of dates and time, software triggers notifications when none of the specified criteria are met. 3. Manual invoices for deposits are not available (be aware of this seemingly trivial issue that could force one to sign up with another credit card merchant) 4 Rebooking a guest that sees different service providers during one visit is NOT possible. 5. Addon services cannot have a time duration if the main service has a duration on it (and what service doesn't?) 6. None of the employees can see weekly reports on their mobile devices - their options are daily or from the beginning of a payroll cycle. If one had to see weekly report, they have to add service totals, product and tip totals from each day manually. For the weekly feature, be prepared to buy a reporting module that has it's own additional monthly subscription fee. 7. Marketing modules bundled with most other software is available for additional monthly subscription 8 Customer support - We had critical issue on one occasion when clients could not book online. After a half hour, a junior tech. from Philippines comes on and had go find a senior engineer who were not available for hours and hours.

Reason for choosing ZENOTI

A few things were considered that were important to us, but our annual contract with Zenoti is ending soon and we are considering other solutions.

Reasons for switching to ZENOTI

We thought this was newer and would be leaps and bounds ahead.

Vendor Response

Thank you for sharing this feedback Mahesh. We are committed to providing our customers the best support possible, and we are very sorry that your experience did not match your expectations. The issue has been communicated to the respective teams, they will look into it immediately and reach out to you regarding this matter. Please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we will improve on our support and services moving forward.

Replied April 2022

Jackie

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Zenoti Review

It’s been great due to [SENSITIVE CONTENT]. Change is hard and he’s really helped us get to the system we need and want. I like the personal touch with our rep.

PROS

[SENSITIVE CONTENT]. He’s been Amazing at helping us adjust to the change. I Ike the way it looks and there’s some really easy functions to it. I like the class sign up.

CONS

There’s some things that are fluid with a yoga studio. The inability to change a clients membership between packages, for example is we do a challenge and they have an existing package, I would like to have the ability to set priority in pricing options. So the system will pull from the challenge or the most important one and leave the class passes I also do not like thaT you have to open an invoice to change the date of a memberships. We will our chase a membership say on Friday for a student who took class in a Monday and it’s a lot of steps to do that.

Reason for choosing ZENOTI

I chose it due to you having a contact with yoga works but I realized you’re not a yoga software, however Colter has really helps us stay and make it what we need

Reasons for switching to ZENOTI

Money Customer service Outdated

Madison

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

User friendly and great features

PROS

Zenoti is very user friendly and has so many features. We utilize Zenoti for booking, scheduling, inventory management, reporting, and marketing. It is nice to have a software that can do it all.

CONS

We would love if there was a consultation feature for Zenoti. We currently use TouchMD for our consultations, but if Zenoti had a consultation feature like TouchMD it would be nice to have everything in once place. Overall though, we are very happy with Zenoti.

Reasons for switching to ZENOTI

The software we were using was not very user friendly. We had many issues during the setup process, and it didn't end up meeting our expectations.

Paola

Retail, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2020

Beware of their oversell

I was lied to at the set up. My set up was not well done. This is an expensive switch both in time, energy and I general much more expensive than the experience of Mind body. I regret daily on switching.

PROS

Zenoti has alot of the same booking features as their competitors. There is really nothing here that stands out. We were sold on features that are still not implemented after two years. A series of lies right from the [SENSITIVE CONTENT HIDDEN]. Stripe tip outs, stripe loyalty for franchsie and onward.

CONS

Their inventory module is by far the worst in the industry. Multi store transactions of transfers still is not working. Columns are not customizable. Reporting in general is quite shockingly poor.

Reason for choosing ZENOTI

Features that were promised.

Reasons for switching to ZENOTI

Sold on features that Zenoti still has not implemented

Vendor Response

Thanks for sharing this feedback Paola. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they are looking into it on priority. Our Customer success team will connect with you in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

Replied September 2020

Charlie

Retail, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Great for managing multiple hair salons

As a business manager I have more oversight of how the business is performing and I am also able to support my teams better. It is early days using the software but so far the experience has been very good. I am also extremely impressed with the team that has set up the software, they have worked tirelessly to meet deadlines, and have communicated really well throughout - I like that they invite customers to Basecamp for transparent communication

PROS

Our number one objective was to move to a cloud based product for remote access and to centralise our data. In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products. I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.

CONS

I feel that scheduling could be better, so that it is easier for employees to work across different sites and for people that work in other roles (such as trainers) still be able able to be scheduled and hours worked be recorded.

Reason for choosing ZENOTI

Thoroughness in the design of the product, it includes all features required to manage a hairdressing business. I found that other solutions had features missing or features that only worked for single sire businesses.

Reasons for switching to ZENOTI

To move to a cloud based product, to centralise data, and communicate with our clients better.

Vendor Response

Thanks for reviewing us on Capterra Charlie! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Replied August 2020

Ryian

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

If not now, when?

Exactly what my business needed - a software package that is completely customizable to the needs of my business.

PROS

I had anxiety about switching because of the potential impact it would have on my business, but in hindsight so glad I finally did. I was not happy with my former vendor and hadn't been for quite some time.

CONS

The project was lengthy and a substantial investment of time and collaboration.

Reason for choosing ZENOTI

More features.

Reasons for switching to ZENOTI

Need a software package that was more flexible towards the needs of my business. One size does not fit all.

abhinav

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2021

my experince from zenoti

It has been approx 8 years I am using Zenoti and in these 8 years I was approached by lots of other Salon software Salesperson,I have tried the Demo version of their Sofware, but Still, in 8 years I cannot find an alternative to ZENOTI This Software is the perfect Billing Solution for every Salon.

PROS

I am using Zenoti Since 2013 that time It was named MangemySpa.Before Zenoti we use to do Manual Billing and accounts, after using Zenoti I found that what technology can do for Salons. Zenoti Really helped me to Streamline my Buissness,It has all the tools which a Salon owner needs to Grow his Business. It has been approx 8 years I am using Zenoti and in these 8 years I was approached by lots of other Salon software Salesperson,I have tried the Demo version of their Sofware, but Still, in 8 years I cannot find an alternative to ZENOTI This Software is the perfect Billing Solution for every Salon.

CONS

the software is little expencive in comparision to comptition software

Vendor Response

Thanks for reviewing us on Capterra Abhinav! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Replied October 2021

Andrea

Consumer Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2021

A great company to grow with!

Zenoti is an eager company that has a great vision but is still working on organizing themselves to support that vision. They have great teams that will help you make a success of the system and the features you have. Any time I am met with frustration I have reached out to my customer success manager or some other people I have met along the way that continue to help me, I am often directed to a team that is eager for feedback and listens to your issues and suggestions. I can honestly say that about 86% of the updates that were featured on the latest big update came from me and a few of my franchisees. I will not lie and say I haven't had issues and frustrations but that would be true for any program.

PROS

I love the implementation, sales and customer success team! If you go with Zenoti try and get [SENSITIVE CONTENT] and his team, they are the most knowledgeable and helpful. The product delivers a lot of great and useful features but you have to really learn how to use it, there is always a box somewhere on another page that you forgot to click. But once you get the hang of it, it becomes super easy.

CONS

I will not lie, there are some things about zenoti that aren't the best. Basically the full system is amazing and they have lots of add ons that will suite your needs, however, you will pay!!!!! We negotiated a base price and our system works and we are happy with it but I would like to get better reporting and some more efficient customer service agents (although my key point person is great the rest of the team seams more lost then helpful) but to get a better level of customer service or to get clearer reports you have to pay for the add ons. If you are willing to spend more than the base price than I think you will be happy with the system but it is on the higher end of systems in its category.

Vendor Response

Thanks for reviewing us on Capterra Andrea! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Replied October 2021

Kate

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Zenoti

I have been able to work with an account Manager- [SENSITIVE CONTENT] who has been really helpful and has connected me to resources when needed. We had an issue at first with our injectable faces loading on treatment notes. This was something within the software that could not be fixed immediately- it required the engineers to get involved and many phone calls and follow up because we did not understand why this was happening- we were able to meet with the [SENSITIVE CONTENT]/other employees who helped ensure things were resolved. I have not had a major issue since that and I was pleased that even as a small account we were given attention.

PROS

I have been really happy with the program overall and I have used many different programs in the past. Many marketing and reports that I used to pull manually and put into excel are now automated. I appreciate the functionality that it has to offer and have not found it to be cumbersome to teach new employees or for the medical staff.

CONS

Recommendations for new adopters: The more you front load your learning of the system- Everyone completing all the modules, using the ? button in the system first before contacting support, getting very involved in the setup of your system, forms and inventory- the better. Retake the same modules once you have 6 months of operation with the software so that you can elevate your understanding and ask new questions. Understand ahead of time that your first layer of support is always online so if you do not have a person who has the time and flexibility during the day to resolve any issues or questions that come up with Zenotis support team- your team may be frustrated. I am a non-clinical operations consultant who handles these types of things for my employer so it is not an issue for them.

Reason for choosing ZENOTI

It had the most robust features without need for integration and extra expenses.

Vendor Response

Hi Kate, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that Customer Success Manager, Madhu, has gone above and beyond to support you every step of the way. We appreciate your candid feedback and look forward to our continued partnership!

Replied October 2022

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

A Fantastic SaaS System & Top-Notch Support Team!

Zenoti provided a solution that is able to be used in a Franchise system. It solved many problems including: accurate reporting & analytics by location and across the franchise, the ability to track & collect royalties, a system that can be set to automatically apply promotions and discount codes (easily), the ability to track discounts that locations are using, the settings that can be enabled by role, the ability for customers to make purchases online and via the app (when we're selling offsite), an app, customer consent forms are easy to fill out. All of these (and much more) are making it seamless and increasing sales by allowing us to easily ring-up customers and for customers to make purchases at their fingertips. The support team is incredible. Not only the minute-by-minute support received after launch, but the implementation team that gets you from beginning to end. The implementation team made me feel extremely supported and I truly made friends with them just several weeks into the process. This team spends hours (literally) a week and (sometimes) a day to ensure the set-up and transition from the old software platform is seamless.

PROS

Zenoti is an integrative platform that is comparable to and perhaps better than other SaaS systems for spa & wellness businesses. I like how easy it is for businesses to customize it to their needs, while customers can easily navigate the booking & purchasing platforms. However, the best thing about working with Zenoti is the support team. They are real, knowledgeable people who are integral in getting this system set-up for an organization. Two individuals who made our entire 'Go Live' possible, in what felt like reocrd time were [sensitive content hidden]. They were efficient, quick to respond, patient and bent over backwards to ensure our success. In what was already an almost impossibly short amount of time that we requested to have the system ready to go, they ensured a successful launch for customers and our franchisees. [sensitive content hidden] (trainer) was also integral in hosting video calls an answering numerous questions for our franchisees.

CONS

Overall, Zenoti is great. If I want to get picky about the system, I'd say the ability for the system, as an enterprise platform to have more options to turn settings on and off for certain locations -aka the option for price adjusting & the ability to edit email & text templates. However, being an enterprise (Franchise) system, generally you will have the settings predominantly the same for everyone. I do wish there was an option for the consent forms to be automatically text to clients without the EZConnect text integration, maybe if there was even a $0.10 fee per form auto text to the client.

Lori

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2023

Gaslighting on Tap

It's not a bad system if you just need the absolute basics, and if you are the kind of person who just accepts everything and never dreams of calling customer service to ask for better functionality. And if you're not color blind. But if you're the kind of person who knows that you deserve excellence and responsiveness in exchange for your hard-earned money, go elsewhere.

PROS

It has a catchy name, and it usually keeps accurate track of client appointments.

CONS

If you ever have an issue with the app, customer support's first line of defense is to gaslight you and claim that your problem isn't really a problem. They just rolled out their Version 2, and it's a disaster. The new color scheme for the appointment blocks are so muted, you can't see by color change when a client checks in. When I contacted their customer support to report the problems we're having, I was told, "I assure you, the colors have not changed." Fortunately, we have not updated all of our devices (our entire front desk staff revolted and refuses to run the V2 update), so I could take a photo of the before and after color schemes. I replied, "And I assure you, the colors have absolutely changed, and they are almost useless now." We have also had issues with the appointment screens on linked devices not automatically updating when an appointment is checked in, and a client form that is only accessible by a round-about back-door process instead of the big "Client Form" button that should bring it up. When I reported the client form issue, I was given instructions on how to change the form's status so it could be updated. Unfortunately, none of our IDs, not even our studio owner's ID, has access to the Admin section required to change the form. When I told them we didn't have access, their first reply was again, "Yes, you do." I sent them screenshots of our owner's Admin dashboard, and the necessary icon was not there. I have yet to get a reply.

Timothy

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great UI and marketing tools

We made the switch to Zenoti two years ago after reviewing several competing software platforms. While changing software is never easy, Zenoti’s customer service team was better than expected during implementation. Since that change, I’ve been impressed with Zenoti’s features & overall UI. Before Zenoti, our marketing campaigns didn’t reside within our software and we didn’t have the capability of target segments. Zenoti’s marketing capabilities and analytics have broadened our reach and provide us guest retention tools that we didn’t have before. Zenoti’s response to technical issues or UI questions have always been prompt. Having an assigned customer success manager who has engaged in our needs and success, is just another reason why I would recommend Zenoti to any company.

PROS

Zenoti’s customer service team, Zenoti’s features & overall UI. Zenoti’s marketing capabilities and analytics, guest retention tools.

CONS

cross center guest management a bit difficult at times and sometimes multiple profiles get created when one already exists. But this does not affect POS and a merging guest feature can be used,

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