All Springly Reviews
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Claire
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Very good value
Overall I'm very satisfied with Springly. Creating the website was easy and so is managing it. The CRM, event and membership management modules work well. And the price for the overall platform is hard to beat.
PROSI like the look of the website and how easy it is to update. I particularly like how fessa it is to create new and manage events.
CONSSome (minor) features are almost there but not quite, which makes them unusable at this stage. Not a big deal but it looks like it wouldn't take much to make them work properly.
Reason for choosing Springly
Greater level of integration and lower price.
Reasons for switching to Springly
For a greater integration of website / CRM / event management / member management.
Tyler
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Springly for Non-Profits and Education Uses
I have had a great experience with Victoria and am working to optimize Springly to work with our organizations needs.
PROSSpringly has the needed functions for non-profit administration. Having tags for different membership groups makes it easy to pull information. Step-by-step process in response to backend and customizable fields on the platform.
CONSNo live representative when something needs to be checked right away. Needs more access to customization of all communication and more than one communication channel. Integrating social media and direct payment links that do not require registration or multiple pages to get to payment processing entry.
Reason for choosing Springly
More integration of needed functions and benefit for non-profits who have low budgets.
Anonymous
2-10 employees
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2022
Repeatedly stood up by reps
The software had the potential to work well for our needs, unfortunately, we were stood up repeatedly by product specialists who blamed 'technology' and 'the system' for why they didn't attend meetings that they organized, in spite of sending us multiple confirmation emails, as well as accepting calendar invites (that they also organized). After wasting an hour waiting in Zoom meetings for them to attend, and getting half hearted excuses and no real apologies, we went with a different product.
CONSCustomer service was abysmal, product specialist team had no interest in helping us navigate the product, extremely limited support hours.
Vendor Response
Hello there! We are so sorry to hear that, thank you for your honest feedback. We will share it with the appropriate teams to verify that all of our client interactions are positive ones!
Replied September 2022
Sarah
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
A nonprofit must
Overall love this platform. I am new to nonprofit, and have been able to use this so far, and look forward to figuring out the rest of the software!
PROSI love that it has everything you need all together: the biggest factor would probably be that if you are fundraising/selling something/excepting donations that the financial is integrated into it
CONSI found some of the technology difficult to use – but the help that they gave me was great, and they were quick to respond
Reason for choosing Springly
Originally, I was looking for only a website builder, but found this in lot that it is an hour and one!
Stéphane
Civic & Social Organization, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
I strongly recommend !
After having made a tour of the competitors, the association of which I am president decided to pass on Springly for the richness of its functionalities, very far ahead of the competition. The strong integration between the various elements allows a saving of time more than appreciable. We are currently in the process of re-registration, which involved a lot of accounting entries (nearly 200), and which is now transparent. The entries are automatically generated directly in the correct cost elements. The integration of a means of payment via credit cards and automated bank reconciliation make the use of the accounting system even more efficient. As for the website, which can still be improved, it benefits from this integration and is currently used as a member's area, with a number of paid or unpaid services offered. The product evolves regularly, which is the sign of a dynamic development team that listens to its customers. To paraphrase an old advert: "To try it is to adopt it!
PROSThe automated registration process associated with online payment has saved us a lot of time. Formerly we used to spent about 300 hours for accounting purposes. After setting up Springly, we divided this time by a factor of 10. Transparency, easiness of consultation wherever you are, are other key benefits of this platform.
CONSThe web site part is our member's space. This is the only part that should be enhanced and give the administrators more customization options. I'm picky saying this because the current features allow to develope a nice web site and integrate the other features of the platform, but I'd like more advanced options in terms of CSS for instance.
Ashraf
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Our experience as a user of Springly
Very difficult to get help when needed. Most issues not resolved. It does not recognize members added manually. Custom reports are impossible to extract. Does not provide Membership number and unable to provide membership cards or certificates to members. Membership data (information) is not stored in one place. NO help to setup was available when we initially bought the Product. We are considering to change over to some user-friendly and helpful software.
PROSNot much really. See my overall experience below.
CONSlooking into smooth change over to some other user-friendly product.
Jose
Non-Profit Organization Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Accounting Administrator
We have been using Springly for over 6 months. It has proven to be a great help in monitoring payments received from individual members for specific club events. This has saved us hours of tracking down who paid what, when and for what function.
PROSIt encompasses all of our operations and information in one package. Very easy for any of our members to view the information available to our general membership while keeping secure our more sensitive information that is available only to administrators.
CONSOverall it is a simple and effective tool in managing our accounting and database. I am still struggling with allocations of funds to individual accounts, but I am sure this is something that will be easily overcome with product support conversation.
Reason for choosing Springly
Not applicable
Reasons for switching to Springly
Needed a tool that would provide us with accounting, a customer database, and means to communicate effectively with our membership.
Don
Sports, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Fantastic for our small group!!
Prior to Springly, our membership secretary kept a simple database on her personal computer since about 1999. She passed away from COVID and we were left without anyone knowing her system. We moved everything to Springly. Springly has been inexpensive and after learning the system, easy to use. Now, our small group, about 300+ members, will have the data and history in a single location when the next membership secretary is elected.
PROSWe are a small nonprofit group, just over 300 members and we use Springly to manage our memberships. It does everything we need it to and more!!
CONSThere was a bit of a learning curve. Once you got the hang of how the system works though, it was super simple. Customer support was fantastic though in helping to answer questions!
Ludovic
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Perfect software for the global management of your association
We have saved a lot of time in our daily administrative management.
PROSWe now do all of our accounting through the software. Membership management is now very simple and memberships are done online, as well as payments.
CONSThe possibility of manually generating invoices still needs to be developed but Springly works very regularly on adding new features.
Reason for choosing Springly
A great platform for the simplified management of Associations ... Everything is there to allow the efficient management of online members (mobile or PC). Some features are still missing for me but Assoconnect works very regularly to add new features ... A tool that your association will not be able to do without ...
Kristina
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
First time user!
We switched over from a popular website because the cost was outrageous especially for a non-profit. We have been so happy with the transition and overall experience with Springly!
PROSI love how easy the technology is to use and even more how friendly and responsive the IT support is.
CONSI do hope for some more text/font/color options and other formatting options to come out in the near future.
Reasons for switching to Springly
cost
Pavani
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
One-stop shop for Non-Profits Membership Management
We subscribed to Springly tool after vetting multiple products comparing the benefits that we get out of the tool VS $$$ that we have to spend being a non-profit. It really worked very well for an organization of our size (300 volunteers, 25 team members). We were able to setup the membership campaigns as clearly and simple as possible. Got good feedback from volunteers that the process is smooth and very easy to use compared to the issues we had previously using google forms/WordPress forms etc. Overall very happy with the tool so far!
PROSEmail Campaigns, membership payments, automated confirmation for membership registration, payment processing (debits/refunds etc.), email communications with their volunteers, website feature, statistics & reporting metrics for data visualization
CONSNo support for Family Membership - 1 Adult and multiple children from same family cannot use 1 membership campaign.Need to create contact fields which get tagged with all membership forms by default - only way to handle this is to keep hiding the fields not necessary. But this creates records in the database with entire set of fields which are empty if not populated.No ability to edit/remove certain features/content that shows up by default from Springly on the membership campaign headers.No ability to migrate a pre-existing website from different hosting provider to Springly and have to re-create the website again from scratch, which is not good practice, time & resource consuming.
Reason for choosing Springly
Features and $$$ value for the product offerings
Reasons for switching to Springly
Very clumsy Word Press forms to design the logic and payment processing for memberships.Manual process of where the data gets stored and how accessible it is for team/admins to manage, access the data.Lot of manual process to capture and save the data from WordPress to excel files which are prone to errors and accidentally data loss
Daniel
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Revolutionized the daily operation of our organization
Springly has been a great help to the daily running of our organization and allows us to scale by introducing more sophisticated features as and when we need them. Also, being able to share data access with the other administrators has made teamwork a lot easier. The cloud-based system means we are no longer at risk of losing data should my computer break down.
CONSNothing major to report as of yet, but more features and integrations could never go amiss.
Sophie
Philanthropy, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
ideal platform for non profit associations
Springly is an ideal platform for our needs, a large regional organization with many chapters to manage, and a great emailing feature. The Springly team really listens to suggestions of features to add, and the upcoming product improvement list proves it... even if sometimes we would like our requests to become reality a bit faster ;). Updates are very intuitive and functional.
CONSSometimes we would like our requests to become reality a bit faster.
April
Political Organization, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2023
Look for another option
Constant problems, constant hitting the wall in a sense that you cannot do what you would like to get done.
PROSIf I'm being honest, not much. I have begged our group to find an alternative to switch to.
CONSNot a lot of flexibility with setting up a page. Members are constantly having issues getting payments to process. Members do not Re dive our emails & we have received a poor rating for basically no reason. No easy way to contact a person on the phone.
Reasons for switching to Springly
We were a new group starting a new term and we wanted a fresh webpage.
Patrick
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
A Fresh Start!
After deciding to shift our entire system over to Springly, we have been very impressed with the software and how it continues to help us on a daily basis. The response time is excellent, the user experience is pleasant, and listing new products on the online store (i.e. cruises and training packages for us) is super simple. We have essentially managed to revitalize our organization by adopting Springly!
CONSNo major points of improvement stand out, at the moment we are happy with the product.
Jorge
Civic & Social Organization, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
I have been a customer with Springly for nearly 4 years it is a great working tool for nonprofits.
"I have been a customer with Springly for nearly 4 years it is a great working tool for nonprofits. Everything is managed by a young and dynamic team that always listens and makes the software evolve beyond my expectations. Long live Springly and Bravo!"
PROSEase of use and comprehensive software to manage nonprofits.
CONSManagement of the website to take in hand for a few weeks.
Reason for choosing Springly
value for money
Allain-Gérald
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
An extremely powerful tool that is very easy to use
The user support is top-notch and takes into account our comments and suggestions for future updates. This software has made it so much easier for our organization to operate, we can focus more on our primary missions! Thank you!
CONSNothing that really comes to mind, we love working with Springly
Thierry
Civic & Social Organization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Probably the most complete and ergonomic
Don't hesitate anymore. It's ergonomic, complete, the people are nice...
PROSMembership management, accounting, membership fees, receipts, etc... all integrated with a multitude of possible settings for each function.
CONSThere are so many functions that it's a bit of a gas factory and it's not always easy to find what you're looking for. So it takes some getting used to.
Reason for choosing Springly
Because it is truly a unique environment for the complete administrative management of the association.
Reasons for switching to Springly
It was clearly insufficient, too limited
olivier
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Really useful
A spreadsheet and a database combined in a simple and user-friendly software which can be used without dedicated skills ...
CONSReally, I cannot find some problems with that software
Reason for choosing Springly
To spare a lot of time
Anne Marie
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Good choice and good value for money
This software is perfect even for a small nonprofit and it changed the life of our secretary and accountant! The accounting processing is easy, efficient, and reliable as is the communication module. I don’t regret my choice.
PROSThe accounting and communication modules are most impactful for us. The product is easy to use and the integration with our existing processes was easy.
CONSThe cost accounting module was improved already but I would like 2 more levels to be added.
Reason for choosing Springly
I chose Springly because of the price, the ease of deployment and the good customer support team.
Steven Patrick
Non-Profit Organization Management, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2023
Struggling Nonprofit Startup Speaks!
For a start-up nonprofit, Springly has been the greatest gift.I cannot transfer my feelings into words.I am truly grateful.
PROSSpringly people are kind and empathetic toward this struggling nonprofit.The Springly service is all I could ask - especially important once the critical personnel are recruited.
CONSThe (new) missing 1 AI for assistance, options, and editing necessary for implementation. 2 Video library - perhaps an extensive component of the AI service.3 Chat - AI and live.
Benoit
Civic & Social Organization, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Simplification of the accounting of an association
excellent online application, complete, easy to use
CONSSome GUI problems. Too much maneuvering to see the last entries in progress.
Cécile
Higher Education, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great tool
Easy to understand and to use. Reactive support when you face a problem.
CONSNothing really. It's so easy to use!!!!!
Reason for choosing Springly
Full solution for clubs and associations
Stephen
Civic & Social Organization, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Lots of possibilities, a wealth of features
Come and try, you will certainly be won over by the services offered, accounting, advice, ....
PROS- Various functionalities (accounting, ...) - Ease of use - Possibility of making a site - Extensive configuration - Support - Articles
CONS- The price for small associative structures
David
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed September 2023
A great option for small non-profits
We like that springly is built with smaller organizations in mind. Many of the other solutions we considered were over-featured and over-priced for an organization like ours.
CONSSome integration/import features that would be helpful and time-saving aren't available.