All RXNT Reviews
1-25 of 437 Reviews
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Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Good/ Easy to learn System
When we first went live and getting everything set-up was challenging and we are having issues with our Charge capture system integrated with RXNT and Missing doctor's charges. There were a few tweaks that we are still working out with RXNT, but I think this is a great system to use for a Medical Billing System.
PROSThe user friendliness. Easy to navigate and train on.
CONSNo place of service in the "claim scrubbing" tab. No charge capture system that can take a picture of the facesheet and auto populate to RXNT. Too much manual entry. Issues with our Charge capture system integrated with RXNT. Missing doctor's charges.
Reason for choosing RXNT
The other system didn't meet our needs. We wanted a system that we as billers had complete control.
Reasons for switching to RXNT
Terrible system and we outsourced all the billing.
Stephen
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Johnsons Family Medicine
Very good experience so far since my first meeting with the sales executive.
PROSIt’s ease of use, functionality and cost.
CONSSo far I have no dislikes. I am currently in the start up.
Reasons for switching to RXNT
Lack of good support and customer service from Athena.
Grace
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2024
psychiatric nurse practitioner
It takes longer time to get charting done
PROSIt is pretty easy and simple to navigate.
CONSThe program can't have 2 windows open at the same time.
Vendor Response
Hey Grace, sorry to hear that you're having issues with charting speed and trouble opening multiple windows. Our system is designed for you to work with multiple tabs and windows open in your desktop browser, so that shouldn't be happening! I'm sure this can be frustrating, but we're here to help—please reach out to connect@rxnt.com with more details on your current issues or anything else we can help you with!
Replied April 2024
isabella
Alternative Medicine, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
RXNT work or not?
rxnt was a very good website for making appointments and creating new patients, however it had many errors when it came to sending the forms to new patients, and it was very difficult to continue giving papers to everyone
CONSI don't like that it is not easy to use, the first days with this application it is very difficult to adapt, it is very confusing.
Lauren
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2024
Beware of this product
Poor to mediocre at best due to the delays in functionality.
PROSWhen its working, its great. When its not, it is a barrier to care and your call schesule
CONSANYTIME you have a new phone, prepared for waiting days to be functional again. ANYTIME you have an issue, its ALL day to get it fixed. Constant poor customerservice etiquette like: "do you have an email?" YES and its confirmed on your site. Constant- oh I cant fix this part, etc etc
Chad
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Efficient and quick
It allows not only to pull in medication directly into our EHR, but it can help to decide which medication will and will not be covered.
CONSIt has some difficulty with some insurance plans where you have to lookup by fill data rather than rd.
Lori
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed July 2023
Too many clicks and glitches
I am not a fan. I tried to work with it. Thought all the charges were standard things until I started talking with more colleagues. The system is not easy and, frankly, with improvements in technology, this system should be more intuitive and user friendly--especially for my patients.
PROSIt was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on
CONSYou are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing.
Reasons for switching to RXNT
Valant was even worse.
Alexander
Verified reviewer
Medical Practice, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
The nightmare that wasn't
I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts.
PROSOnce I learned it, it is a piece of cake.
CONSSome aspects are not intuitive, but that's me. Help was easily accessible and helpful.
CATHERINE
Mental Health Care, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Prescribing
I like being able to review prescription with print option for chart.
PROSNote connected to prescription integrated to EHR.
CONSLag time in knowing whether prescription successfully went through.
Kristen A
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Eaay to use!!!
This program is SO user friendly. You'll love it
CONSI havent had any issues and have been using for 6 months
Katie
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Easy to Use for e-prescribing
Overall I'm happy with RXNT. I like the med history page and how I can import it directly to my EHR. It's easy to write scripts and send them to the desired pharmacy.
PROSIt's very easy to search for a med and prescribe it electronically. My favorite part about this software is that it gives you drug tiers and tells you if the drug is covered by their insurance or not. That saves a lot of time because I know which drug to send and not have to later worry about PAs or switching the drug after fighting with the insurance company.
CONSEvery now and then the software glitches when I search for certain medications. I will try searching and when I select the drug I want, the page goes blank. It only does this with certain drugs.
Reasons for switching to RXNT
We were switching softwares from EPM to Revolution and the software we previously used didn't work with the new one.
Kori
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2022
Unreliable
If I had a choice, or a say in our practice using this software, I would change it ASAP.
PROSThe price of the software is better than most, but you get what you pay for.
CONSThe fact that you don't know if it going to work properly when you 'try" to log in. When they update something, 2-5 other things don't work properly.
Reasons for switching to RXNT
Was hoping to get a better product, based on the reviews it seemed a bit better but obviously you bury the bad reviews because this product is not better than the other.
Robin
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Why did I wait so long
I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day.
PROSThere are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family.
CONSThe only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business.
jorge
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
Developed by health insurances....
worse. So bad that I want to change company. The problem is that we are in a weak position, to the cost as result of their poor performance and neglect to the needs of their customers (assuming that health providers are their customers and not insurances), has to be added the cost of a transition and the integrity of data. If a healthcare provider offers their service with a similar performance Rxnt gives, licences would be suspended.
PROSPrice. No other thing to mention because time is money and direct patient care. Rxnt performance takes away such valuable times. Then, not even price is good.
CONSSlow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work. Adds to the complex system used by health insurances to obstruct access to the services they offer, delay payments, etc. Health care time is spent in two areas: patient care and administrative documentation. The more administrative time on each patient, the less productive time, the lowest the number. The goal of technology is to gain in efficiency, to at least produce more in les time. RXNT is the opposite, really I would not be surprised if it is owned by one of the health insurance corporation.
Chris
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Worst Company
We have been with RXNT for over a year. Was great when we first started, now we spend all day submitting support tickets. You can never get a hold of anyone over the phone. Its hard to run a medical office when the website is always down. All they every want to blame it on is your cache or cookies to be cleaned. You can only clear it so much over and over and over.
PROSNothing, the system is always not working
CONSThat the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed.
Vendor Response
This user is no longer a current client of RXNT. We're sorry they had trouble with the system and with our support team, however, our customer service team works hard to ensure that issues are addressed promptly and effectively. The former client communicated their frustration in a disrespectful, threatening, and verbally abusive manner. This was unacceptable and RXNT does not tolerate customers treating our team members in such a manner. We are committed to resolving customer concerns, but we request that communication be conducted in a professional manner. For any concerns related to the review above, please contact connect@rxnt.com and we'll be happy to help!
Replied March 2024
Mary
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
RxNT Electronic Prescribing
This is especially useful for keeping up with medication compliance with patients, and with the escribing requirements of various states, as we have patients in multiple states.
PROSThe data base is very large, and it works seamlessly with other prescription management software. We are able to customize prescriptions, and use the PRN option for more complicated prescriptions. The Support team has always been extremely helpful, willing to stay on the phone until the problem is solved, and able to talk us through any changes in software.
CONSI appreciate the need for ads, but they can be a little intrusive. The website occasionally makes design changes that are not always intuitive, so there is a learning curve whenever changes are made.
Reason for choosing RXNT
Ease of use, price, and the support team helping us to transition easily to the new product.
Reasons for switching to RXNT
Our former product was no longer supplying escribing.
Sheri
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Clinic Office Manager
RXNT will help us get rid of the paper files and give patients the option to review documents from the portal. It has been a bit of process getting the CPL integration set up but I think it is working well. We just wish RXNT was able to come to our office to help with the overall set-up & use of RXNT. Our facility is unique in that we just don't bill for insurance, she collects cash for non-insurance billed products.
PROSIt is a little confusing and overwhelming to navigate but we are not using it at 100% right now
CONSThe system is very slow. There is a long lag time when trying to navigate on the program.
Reasons for switching to RXNT
Wanted to get rid of paper charts
Sarah
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2022
Glitchy, Unreliable with limited customer support for issues
Overall, it is mediocre at best. Customer support is not available, you can certainly email them and get a standard reply back. It takes days to weeks to get resolutions, and even after saying it should be better and me saying it is not, they close ticket after ticket n which I was letting them know the system is slow and not functioning well. Down time is terrible, and the fact we did not have paper copy of templates to utilize so when system was down we could continue to see patients was odd to me.
PROSThere is one worker that is known as Nate, that does my templates and he seems to be direct and honest, which I highly appreciate.
CONSThey are frequently glitchy, with error messaged, unable to address issues, wait time for resolution is days to weeks, I am still waiting on some changes to templates they are not able to do because of issues with the system.
phetpailin
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2021
EMR and practice management
very good and easy to use, good price
PROSvery easy to use, and good work flow, secure system
CONSbilling part sometime hard to contact when has billing problem with insurance sometimes
Reason for choosing RXNT
local company , easy to contact , work flow of EMR is good
Reasons for switching to RXNT
do not like eclinicalworks
Michael
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2021
Terrible customer support when you need it most
Terrible when you have a problem after hours or on weekends ds
PROSWorks good when it does. Real issues arise when it stops working as it is designed and you need help to get it back up and running in a timely fashion
CONSI experienced a bug in the system over a holiday weekend starting at 2 pm Friday afternoon until MOnday Moring. I was hindering in prescribing palliative meds for dying patients all weekend long. Absolutely no response from tech support during this time. When they finally responded via e-mail 72 hours later, they sent me videos that did not address my issues and closed my case. For a service that is vital to medical practice that operates 24/7, I expect competent tech support that I can access 24 7.
Roxann
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Out in front in meeting EHR mandates. Great bang for the buck. Great customer service.
Have used this software since 2012 or so, I think that says it all!
PROSExcellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate. Have been e-prescribing controls lightyears before this was available to majority of physicians in my area because of RxNT's foresight. Truly cutting edge in this very important area of my practice.
CONSMinor issues which company addresses and attempts to improve over time to improve over time.
Reason for choosing RXNT
Cost, ease of use and tremendous response of technical and admin teams.
Lynne
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
RXNT review
It was difficult to implement last year. We had to speak with several representatives to get both NPs up and running. The instructions in each email did not follow the actual steps required to get started. We also did not receive several emails which delayed use of the program.
PROSE-prescribe is what is most liked about the software.
CONSIt would be nice to have the ability to pend medications without being required to select a provider. We have several providers in the office but no assigned patients. Our MAs would save the providers time by being able to pend the desired medications for patients allowing the NPs to select and approve them. In addition, it would be helpful to quickly see how long the medication has been prescribed (rather than browse through several pages in e-prescribe) as we are in a state that mandates 12 weeks for anorexiant.
Camille
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Dr C. Ziomek
Good in general. It is really nice to get faxes directly into RXNT.
PROSAbility to e-prescribe and the ability to make notes without templates.
CONSAfter an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments.
Reasons for switching to RXNT
They were getting too expensive.
Alice
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2021
One of the best software out there
I was never given any training on an RXNT just a few forms on how it runs but no one to even go to to learn how to navigate it learning to navigate it was all trial and error but once I learn the system it was very easy to use very user-friendly I love being able to look back and see past Scripps the interactions pop up easily without having to look for an interaction checker
PROSVery user friendly. Easy to navigate. Keeps important information in one place.
CONSUpdates can be a bit difficult to manage at first there are rarely instructions or directions with the new updates it’s a trial and error.
Jena
Medical Practice, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Psychiatry Private Practice
RxNT has been a nice change from my old EMR overall! Price is low, and having a phone app is key. Prescribing refills between appointments, last minute Rx changes after patients call in with a problem, and prescribing stimulants, are all much easier now! The key features I need to keep my practice moving have improved.
PROSCost for available services / features is great. Prescribing app is FANTASTIC - can send refills or new prescriptions easily from phone, and also see any signed notes if you have questions to consult before prescribing.
CONSNotes - many drop downs, and hard to scroll between drop downs, rather than being broken up into sections on side bar that you can easily click through.
Reasons for switching to RXNT
Price of Practice Fusion was increasing