great software and very happy with customer service

Very user friendly for both the clinical and office staff

would like to see all doc information interchangeable if wrong doc was utilized

Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need.

You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again.

You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer.

I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them. Our payment processing with them got very expensive because they did not have a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product. I ended up switching to a different credit card processing company that gave a rate that is 15% less than their processing rate, they don't charge a monthly fee, they don't have a contract, and they don't have any hidden fees. So having to ride out this contract and using the new company to process my credit card transactions will save me more money than if I use them until the end of my contract. Lesson learned.

The payments for the patients were listed and you can access it anytime to verify payments.

All the hidden fees and it got expensive with them not having a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product.

We started with Zirmed and transitioned to Waystar. It was flawless. It's easy to use. The value is excellent. They have a huge list of insurances OR you can have them send a paper claim. We were working with an older (outdated, frankly) practice management software and Waystar worked with us so we could still upload claims. Editing rejected claims is very easy. There are also Premium products you can buy if you would like to streamline your RCM such as code look up and insurance verification.

It is very user friendly. Their customer service has always been very responsive.

Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard.

efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Overall Waystar has been invaluable to our company. It's a one stop shop for us for claims and payments.

This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks.

I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that.

Having worked with several clearinghouses over the years, Waystar is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety.

The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful.

The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process.

We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product.

comprehensive payer list and easy function

extremely poor and slow customer service.

Waystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system.

I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.

Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.

I don't have as much daily use of the software as I used to; but I would recommend it.

I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls.

The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update.

Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic

Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient.

The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned

Overall, you are able to generate and send all billing with ease. I've ran revenue cycle departments using this product and find it meets all the needs to be efficient and accurate. I've used Ability and Waystar is much easier to navigate.

Waystar is an easy to use software to manage your revenue cycle. It is simple to teach those that have had no experience using it. The RA's are easy to post in your system. It is easy to navigate.

They only keep information up to 2 years, so when you are audited or are researching old balances, you can't find the EOB's. There needs to be a feature that you can send claims to Waystar and make changes to the claim without it electronically going to a payor. (IV home health claims). Customer service is lacking people who have actually used the product. So, when you call they don't understand the issue. They are slow.... in responding to tickets/issues.

We have used other platforms in the past; we made the switch to eSolutions and since then we have not entertained the possibility of any other platform. We appreciate our account and customer service representatives for providing the support we need, when we need it!

The interface is functional and easy to use; real-time responses and updates readily available within several of the modules within the Enterprise Package.

A fluid flow of information from one module to another seems to be lacking; for example ClaimRemedi/Polaris doesn't integrate with File Transfer Service. These two modules should be merged. Claims should be submitted from one module for any payer and remittances should be accessible in one module as well.

I love the dashboard, and rejected claim dashboard. I can make corrects and resubmit claims directly through waystar. it shows all the history. we can verify most insurances including medicare on waystar.

it take to long to receive the same/similar information back from medciare. other programs that I have used in the past the information comes back instantly. I don't think I have ever been able to get he information in under 5 minutes on waystar. also there has been many time the same/similar function was not working. I also wish there was a way to get the payments run in waystart to post automatically into our system and we need more auto options.

The customer service is tier biggest flaw in my opinion. They do not call customers back. Any accounting or credit issues did not get resolved based on my experience. They are truly in for the all mightly dollar and lock you in to long termination agreements.

There wasn't much I did like. The company I was using was purchased by waystar. Once waystar took over, quality went way down.

The features provided by the clearing house they acquired did not function as they did before and the ones that did performed at a lessor accuracy.

Navicure sends all of our practice's electronic and paper claims quickly which gets us our payments faster.

The software is very user friendly. I like how it catches edits that I've missed and alerts me prior to sending the claim. Customer service reps are always friendly, helpful and quick.

The only thing I can think of right now is that you're not able to transfer incorrectly scanned items in the Patient Documents Administrative area. We would have to delete it and rescan it. Other than that everything's great.

The overall experience with Waystar has been very positive.

This is a very important product/feature to keep control of payments coming in and also claims being rejected. This is a feature that I use daily!

I think it's very hard to sign up new Payers in the the account tab. Waystar use to sign up the payers for us and now I have to print forms, get them to Waystar etc etc.

Easy to track and send claims. Easy to stay current on rejected claims. Easy to fix and resubmit corrected claims. Easy to review remits.

Intuitive functionality. Great customer service. Claim history that is readable & accessible. Claims correction on site.

I wish that there was a "Print" function for printing claims history that was easier than the current set up. We often need to appeal timely filing denials. I know HOW to make the data print, but it would be easier if I could just hit a print button.

Eligibility checks and clearing house.

So easy to use . And great support when I forget my password or have any other issue. Customer support is very friendly and knowledgeable and tries to help anyway possible even giving advice as to what may be wrong even if it is not a Navicure issue.

Occasionally Navicure and our system don't "talk" to each other and I have to manually check eligibility but even when I have to do that it works efficiently.

All in one claim processing.

Claims billing, makes my job faster and easier, I love that I can bill almost every insurance with just the one program. I also LOVE the electronic EOB's and the fact that the auto populate in my practice management software.

The only thing I would be able to say is less than Ideal is the patient statement section. It doesn't always send statements in a timely manner. After my initial setup my statement went out, but the next month I uploaded statements again and was told that there was a margin error. It was fixed but it caused a delay in statement processing.

Waystar helps tremendously to send claims clean, quick and efficiently. Also helps to correct any errors that may show, to resend them correctly.

Took some getting used to, to view and submit claims resubmissions. But after a few tries, it's fairly easy to use.

Very easy to use and there are always webinars to get you started and to use as refreshers. I'm certain our outstanding aging would be much higher without this package. I don't know what we would do without it.

Some things that were not so user-friendly has gotten better, so nothing I really don't like about this software. They are always changing and improving.

My experience as well as my team has been excellent.

Benefits include the effectiveness of having quick customer service based in the USA

I love everything about waystar, it's friendly and the customer service is amazing. I have always a fast resolution and the way we can view claims and add notes it's amazing.