At the Chicago Psychoanalytic Institute, we've had to implement a new educational management software and as a result, we needed to register for a merchant account that was applicable to the new software. After further review of the potential merchant accounts, CardConnect was a winner. It acted as gateway to Authorize.Net that provided the best CC processing/transaction fees compared to the other merchants and offers a number of services that benefits the Institute. Overall, the best feature about this software is their customer service from all sides. We were given incredible support through the whole process from the application to going live. The response time was amazing and made it their priority to resolve any issues that you may have as soon as possible.

The only con that I had experienced thus far is that transactions processed online, through our management software, the funding details of the transaction is quite limited when reviewing it on their website; thus, making it quite difficult to record the payment in Quickbooks since the payment needs to be recorded by Customer.

So far it has worked quite well, we have only had a few hiccups along the way.

This software works well with our Estimating/Invoicing software, Aspire, making it a simple conversion.

It takes a long time for our issues to be resolved--customer service is pretty slow. Even calling you will wait on hold for an hour.

It links to our platform and is easy to use

The declines are not easily defined to understand

Card Connect has been consistently debiting funds from my bank account since January 2022 without my authorization. Each month, they impose varying fees under the guise of being my designated Merchant Processor. They claim that my business engaged with their sales associate, Ignite Sales Group. However, I want to emphatically state that I never consented to any offer from them, nor did I enter into any form of agreement. Shockingly, they somehow gained access to my bank credentials and proceeded to siphon money from my account without providing any invoices or statements. The total extent of their unauthorized charges exceeds $1500. Attempts to resolve this issue with Card Connect have proven futile. Their customer service system is designed to deflect accountability, with all calls being rerouted to India. After enduring hours of fruitless conversation, no satisfactory resolution is reached. It is abundantly clear that Card Connect and its associates are engaged in fraudulent practices and must be subject to a thorough investigation. I have no doubt that numerous small businesses have fallen victim to similar deceptive tactics, resulting in significant financial losses. I urge others to steer clear of Card Connect and to promptly report any instances of fraud perpetrated by them.

None , nothing, zero, they are fraud 100%

Ease of transition, ease of use, ease of integration with my POS.

Still using CardConnect but I wish their online reporting system was easier to use.

Overall, our experience was mediocre. The extra fees ended up turning us off to the service even though it was well integrated with our other systems that we use in our business.

It was relatively easy to use and integrated with our EMR system, so it made it easy to reconcile patient accounts.

We had to key in credit cards and there was a monthly minimum that you had to meet. Many of our clients pay through packages, so they did not make payments monthly. A lot of our clients also pay by check. So we had a few months where we did not meet their monthly minimum. We were assessed extra fees a lot on top of their processing fees and the invoices were very confusing to read in order to determine where the charges came from. There was not a good explanation, so we ultimately stopped using this software in favor of Square.

I love how it helps us streamline event payments across all our properties, however, its been a nightmare for us to setup for each property.

I like how useful card connect is when we have business that we execute at 4 different properties in San Francisco and allows us to require full payments which allows us to run low risk for events that may have previously had an event balance.

It has a been a nightmare to setup with each of our businesses. We are currently going on three months and still waiting to launch our cc payments for one of our venues. Communication isnt the best.

Most days it works great and no issues. Sometimes the battery gets low and does not want to tell you and will shut down in the middle of a transaction.

Integrated fine with our current software.

Since it is wifi based when it goes down, it can be cumbersome to take payments.

Our overall experience is decent I'd say

It's integrated with our medical record software for ease of use

returns and refunds are quite difficult

Cardconnect is easy to use and integrates with our software.

That it integrates easily with Daysmart Vet

Of course the fees are hard to take but understandable.

They are scammers. The representative is definitely scam. Avoid the company as a whole. I was looking for merchant services in 11/2018 and signed up with this company. In negotiations I made sure that I will not be charged the Early termination fee and representative agreed to it and confirmed in email. They left the space of ETF in actual contract blank and when I questioned, she stated that she has made it $0 and that is why it doesn't show anything in that space. Fair enough, 7-9 months later, customers don't want to switch payments from PayPal to a different company. So I have no option but to cancel the plan which I emailed her to cancel without ETF as we agreed. She processed the cancellation, next statement I received the charge of $750 Early Cancellation fee. I called CSR out of panic, I didn't realize initially that she was in West Coast, so I called an early hour, as soon as I realized I hung up and called after 9 am PST. I called her twice and left her a voice message to please return the call.

Tech support was flexible and they were more than willing to work and resolve the issues.

We had to ask them for every feature to be activated through and was not user friendly. We couldn't do things ourselves

The poorest experience I have ever had in business. Usually, I am wonderful to deal with, but their policies are so ridiculous and unethical that I was an unfortunate pain to their employees and kept apologizing.

The employees tried. They had few resources to help and no managers or supervisors work for the company.

Cardconnect Does not listen to consent or value business partners. Representatives state there is no contract when it works in their favor, and then declare that continued account usage means they can make up rules as they go. There is no instant way to cancel the contract you were told you weren’t in (it took 13 days to receive a cancelation form that mentions additional fees, again when rules are made up freely for any open account). This company will not send you a copy of the merchant agreement and will not allow you to see the original contract without filling out a form and waiting 2-3 business days. The bank statements and charges are unclear and not affiliated with the company by name; being charged by “merchant services” is unclear and creates problems for busy business owners trying to stay afloat after a pandemic. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered. Supervisors and managers do not exist, but they can still take your money. Case in point, this company's main policies and values steal from small community businesses, which we all know is a deficit not only to families but also local economies. The contract for Cardconnect/Fiserv/cardclover/cardpointe/merchantservices is unclear, unethical, and nonconsensual.

Integration with daysmart 123pet software

A little hard for clients to check out with the different screens.

I like that they have multiple options of how you can process credit cards. They met the needs of both of our businesses. The online portal makes its easy to access my account, run a manual credit card, void, refund or check on my account. I can add my managers to access the account, and only allow them certain access. If they were to leave, it is just a click of a button to remove them. No more worrying about changing logins and passwords! We have had cardconnect for about a year now, and we have been very happy with it.

We have not had any issues with credit card processing since we have started using it. The only issue I have ever had with the company was when we had a change of business and I needed to transfer the account, I had a little trouble getting in contact with someone to help me have it go quickly because I was in a time crunch. However, when I did get connected to the right person, she was very helpful and even would email me after hours to answer my questions/concerns.

I accepted a large purchase from a customer and card connect didn't like the large amount so they suspended my account and refused to deposit my funds into my account for many weeks. It was over a month until they deposited my funds. The sale was completely legitimate. I confirmed the funds had left his bank and transferred to card connect. With no reason and no response to my inquiries, card connect kept my money. I had to change to a different service and for months after that, they continued to charge me over $50 a month and refused to make a refund even though I didn't even charge .01 penny. Disgusting! and probably illegal.

nothing

nothing. If I seem angry, you're correct. Please read below.

Been pretty good. Ryan Babb, my local rep, goes above and beyond to make sure we are taken care of

Great support. Not to mention we have saved a good bit in processing fees

The pay now portal that I was provided for my website is very glitchy and only works part of the time

For year’s card connect has been sending my recons and statements to an incorrect email address. Simple carelessness. I have received countless legal threats from the individual to whom these emails are going. I could not have tried harder to sort this problem out through the call center. I have had countless promises and been told countless times it is sorted out. But the emails keep going to the wrong person and I keep getting the most horrible emails and threats from them. Card connect refuse to email this persons to say they are sorting it out and refuse to email him to take responsibility for the appalling service they are giving. It continually falls in my lap and seems to the individual that I am doing nothing about these emails his receiving. It has been quite some time since I have had such horrendous service and me and my business’ reputation it being slandered because card connect can’t do a simply change on their records

The software is ok but the service it utterly shocking

The service I have received as a costumer

The set up was easy and integrated seamlessly.

The tap feature has only worked twice since we've gotten it.

Really not the best. I was not happy with the amount of time it took to try and contact someone to figure out the mess and then it was never resolved I just closed the account!

I was able to process payments easily for my customers. I was able to store them securely and safely.

Customer services really was not their strong point. I was using with a CRM software that we were using and was told there would not be any charges to our account if we didn't process and they accidentally made an extra account and then charged us and never creditied us back for their mistake!

It's a merchant account, and it operates as such. Nothing extra about it, and if you don't run up against an issue that requires you to speak with customer support, it will work adequately for you. If you require someone to help you who actually has the knowledge needed to troubleshoot...GOOD LUCK! THEY HAVE HORRIBLE CUSTOMER SUPPORT!

Clear statements and easy to track transactions.

Not a single person in their customer service knows butkis about their own product. You get different answers from different people on the same subject. You are bounced around like a ping pong ball, and it can take days to get situations resolved. In my case months!!! I have never had worse customer service than here.

Simple reconciling the credit card processing account. Great simple API. I use cardpointe by Drivepayments. [SENSITIVE CONTENT] has been a great help getting me on this product and we process a lot of cards without too much issue. we even can do WEX and Voyager payments

The new online security pin being emails is a little annoying, but I am glad they are working to keep our accounts secure.

Been a great experience

Great reports fir info and book keeping

Dint love my machine lots of buttons to click

I would really have a hard time keeping track of my revenue if it wasn't for CardConnect.

I like how easy it is to use CardConnect. I love how it explains my revenue, fees, etc. It really helps me stay organized in my small business.

I don't love the actual website that I have to go to in order to get my CardConnect information. It is very confusing and not very user-friendly (This might not be a issue on CardConnects end.)

We found this giant processor to be unresponsive and poorly staffed for the responsibility that they have to small businesses and consumers. To hold assets, without notice, and not have adequate staffing during one of the busiest weeks of the year is irresponsible and detrimental to small and medium sized businesses. We ended up with our biggest week of the year not reflected in our 2018 income, and had several late charges on our account because CardConnect froze more than $7500 in sales until the first business day of 2019. The fact that the risk agent who flagged our account never notified us, and was then out of the office for a 4 day weekend without handing our case off to another agent, is simply reckless.

Was made available as a low cost (2.5%) processor with our online reservation system, and at first seemed well organized. The sales and on boarding team were responsive, got us enrolled in 2 days, and we were pleased with the overall format of the site for viewing transactions.

Then the trouble started. Our very first transaction exceeded what the on-boarding team set as our high limit (it was a holiday sale, the equivalent of our weekly sales in a high month), and first data froze our account. To be clear, they let us keep processing transactions, and they took the money, but they would not release it to our account. Because this was during the final week of the year, and a holiday week, it took more than 20 phone calls, excessive email documentation (2 years of bank statements?), and a full week for the funds to release.

There is minimal downtime if any at all, their HPP system is super easy and convenient for customers and subscription billing is a must have for constant month to month revenue.

Customer support is always helpful and quick to respond, in regards to the software subscription billing is awesome!

Sometimes issues can take a bit to work out but that is not too often.