All CoinGate Reviews

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Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Coingate is the best

PROS

It is very easy to use for our customers. Plus, it supports many coins. Another thing is that we have rarely faced issues using Coingate. Their support team is also good.

CONS

There is nothing not to like about Coingate.

Reason for choosing CoinGate

Coingate is much better

Vendor Response

Hello, Thank you for your positive feedback. We hope you will keep enjoying our payment gateway services in the future as well. All the best, CoinGate team

Replied March 2023

Jay

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Coingate cryptocurrency payment processing

Very good in general, just the odd disappointing customer support experience.

PROS

Very easy to use with our billing system WHMCS, the transaction fees are low and most payments go through without a hitch. Our customers like the range of cryptocurrencies that can be paid with which is always updated and improved.

CONS

Customer support sometimes lacking, very slow to respond on certain things and charged very high fees when trying to withdraw fiat currency (withdraw as crypto instead).

Vendor Response

Hello Jay, Thank you for taking the time to share your experience with CoinGate services. Our support team aims to respond to inquiries within 24 hours. However, we are constantly working to improve the support experience. All the best, CoinGate team

Replied March 2023

Tom

Telecommunications, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed March 2023

Great product but awful service

PROS

CoinGate makes it very easy to accept bitcoin and other cryptocurrencies. The process is very nice and simple for the customer and can also be easily integrated into existing systems.

CONS

The service is super nice but also absolutely terrible. I've been trying for weeks to get only a payout of my credit and had the feeling that no one really knew what they were doing. After 4 weeks, they finally made me an alternative proposal as the payout could be made, only to tell me 2 days later that what I wanted from the beginning was possible. It is even the only way.The problems are still not finally solved (months later), but I have no more energy to ask every 2 days for an update only to get the answer that a colleague will take care of it.

Reason for choosing CoinGate

To be honest, I looked at the competitors first. However, they have a minimum payout of 1000 GBP and since Crypto payments only make a very small proportion of our turnover, we do not reach that limit so often. Therefore, I was looking for a payment processor that has a reasonable limit on when can payouts be made.

Vendor Response

Hello Tom, Thank you for taking the time to describe your experience with our service. We are sorry that you are having a troubling experience with payouts. We would like to know more about this matter if you can reply to our request with more details. All the best, CoinGate team

Replied March 2023

Paulius

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Crypto is good but FIAT is better

It is good improvement comparing with Coinpayments

PROS

I like support of Emilija, Dima's positive vibes and Lithuanian EMI license ::)

CONS

This topic was discussed during our call with your product managers

Reasons for switching to CoinGate

Because they did not care about us.

Vendor Response

Hello Paulius, Thank you for your positive feedback and for trusting us to process crypto payments. All the best, CoinGate team

Replied March 2023

Andri

Computer Networking, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Good crypto merchant

PROS

Easy setup, reasonable rates, and good support. We works with this company for years.

CONS

More easy refund process when we could use a current balance.

Vendor Response

Hello Andri, Thank you for your feedback. We hope you will keep enjoying our payment gateway in the future! All the best, CoinGate team

Replied March 2023

Jure

Entertainment, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Best Crypto payment provider

Very satisfied, Easy on boarding good support and good product. Highly recommended

PROS

The ease of use! Everything is very straightforward with CoinGate, api integration was seamless. There is a ton of crypto coins available that users can pay with. Payouts were non problematic.

CONS

My only complain would be the lack of BEP20 chain that would integrate the Binance network heavily reducing the fees of the transactions. I do know they are working on that so should be soon.

Vendor Response

Hello Jure, Thank you for your positive feedback. We are glad you are enjoying our services. We already have integrated BEP20 network payments on the invoices by default, so your clients can choose to make payments in the BEP20 network. In case you have questions, please reach out to our account managers. All the best, CoinGate team

Replied March 2023

Armand

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Good service for people who is working with e-money

PROS

Easy to use, fast support service, great product.

CONS

Transfer time from our client to our bank account

Vendor Response

Hello Armand, Thank you for your positive review. We hope you will keep enjoying our services in the future. All the best, CoinGate team

Replied March 2023

Kishan

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Best crypto payment gateway

PROS

- Low 1% fee- Integration already available for our billing system- Ability to allow clients to pay in various coins and networks- Ability to auto convert to fiat/stablecoins

CONS

- Support can be slow outside normal working hours

Vendor Response

Hello Kishan, Thank you for your positive feedback. We are happy that you have chosen CoinGate to process crypto payments. All the best. CoinGate team

Replied March 2023

Kris

Cosmetics, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Good product

PROS

Easy to implement.Has wide variety of crypto currencies

CONS

Hard to navigate in the backend platform.Confusing menu

Vendor Response

Hello Kris, Thank you for your review. Our team will gladly assist if you have any questions regarding the dashboard. All the best, CoinGate team

Replied March 2023

User Profile

Mantvydas

Verified reviewer

Research, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2022

very slow

PROS

nothing I liked in there. nothing I liked in there.

CONS

very slow processing and very slow-responding support

Vendor Response

Hi Mantvydas, Thank you for your honest feedback. We strive to provide fast payment gateway services and responsive customer support. Our team is constantly working to improve our user experience. We are sorry that you had a negative experience with our services. All the best, CoinGate team

Replied August 2022

Andac

Entertainment, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Very good payment gateway for coin payments

PROS

Easy to integrate and very responsive customer service

CONS

No complaints. We had so far successful cooperation.

Vendor Response

Hello Andac, Thank you for your positive feedback. We are glad that you have chosen CoinGate to process crypto payments, and we hope you will keep enjoying our services in the future. All the best, CoinGate team

Replied March 2023

Ivan

Entertainment, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Easy and efficient

PROS

Easy, efficient, good looking, good support too

CONS

Doesnt have fee tax invoice and fee amounts for accounting purposes

Vendor Response

Hello Ivan, Thank you for your positive feedback. Regarding fee amounts for accounting purposes - in the dashboard under Account Sentting - Invoices, you can download fees paid for CoinGate services. If you need assistance gathering specific reports, please contact our account managers. All the best, CoinGate team

Replied March 2023

Stamatis

Consumer Goods, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2023

Cryptocurrency added

PROS

I wanted to add cryptocurrency payment to my eshop

CONS

The not so friendly identification for companies

Vendor Response

Hello Stamatis, Thank you for your review. Our team is always happy to assist you with any questions regarding the verification process. All the best, CoinGate team

Replied March 2023

Showing 1 - 13 of 13 Reviews