All CoinGate Reviews
1-13 of 13 Reviews
Sort by
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Coingate is the best
It is very easy to use for our customers. Plus, it supports many coins. Another thing is that we have rarely faced issues using Coingate. Their support team is also good.
CONSThere is nothing not to like about Coingate.
Reason for choosing CoinGate
Coingate is much better
Vendor Response
Hello, Thank you for your positive feedback. We hope you will keep enjoying our payment gateway services in the future as well. All the best, CoinGate team
Replied March 2023
Jay
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Coingate cryptocurrency payment processing
Very good in general, just the odd disappointing customer support experience.
PROSVery easy to use with our billing system WHMCS, the transaction fees are low and most payments go through without a hitch. Our customers like the range of cryptocurrencies that can be paid with which is always updated and improved.
CONSCustomer support sometimes lacking, very slow to respond on certain things and charged very high fees when trying to withdraw fiat currency (withdraw as crypto instead).
Vendor Response
Hello Jay, Thank you for taking the time to share your experience with CoinGate services. Our support team aims to respond to inquiries within 24 hours. However, we are constantly working to improve the support experience. All the best, CoinGate team
Replied March 2023
Tom
Telecommunications, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2023
Great product but awful service
CoinGate makes it very easy to accept bitcoin and other cryptocurrencies. The process is very nice and simple for the customer and can also be easily integrated into existing systems.
CONSThe service is super nice but also absolutely terrible. I've been trying for weeks to get only a payout of my credit and had the feeling that no one really knew what they were doing. After 4 weeks, they finally made me an alternative proposal as the payout could be made, only to tell me 2 days later that what I wanted from the beginning was possible. It is even the only way.The problems are still not finally solved (months later), but I have no more energy to ask every 2 days for an update only to get the answer that a colleague will take care of it.
Reason for choosing CoinGate
To be honest, I looked at the competitors first. However, they have a minimum payout of 1000 GBP and since Crypto payments only make a very small proportion of our turnover, we do not reach that limit so often. Therefore, I was looking for a payment processor that has a reasonable limit on when can payouts be made.
Vendor Response
Hello Tom, Thank you for taking the time to describe your experience with our service. We are sorry that you are having a troubling experience with payouts. We would like to know more about this matter if you can reply to our request with more details. All the best, CoinGate team
Replied March 2023
Paulius
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Crypto is good but FIAT is better
It is good improvement comparing with Coinpayments
PROSI like support of Emilija, Dima's positive vibes and Lithuanian EMI license ::)
CONSThis topic was discussed during our call with your product managers
Reasons for switching to CoinGate
Because they did not care about us.
Vendor Response
Hello Paulius, Thank you for your positive feedback and for trusting us to process crypto payments. All the best, CoinGate team
Replied March 2023
Andri
Computer Networking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Good crypto merchant
Easy setup, reasonable rates, and good support. We works with this company for years.
CONSMore easy refund process when we could use a current balance.
Vendor Response
Hello Andri, Thank you for your feedback. We hope you will keep enjoying our payment gateway in the future! All the best, CoinGate team
Replied March 2023
Jure
Entertainment, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best Crypto payment provider
Very satisfied, Easy on boarding good support and good product. Highly recommended
PROSThe ease of use! Everything is very straightforward with CoinGate, api integration was seamless. There is a ton of crypto coins available that users can pay with. Payouts were non problematic.
CONSMy only complain would be the lack of BEP20 chain that would integrate the Binance network heavily reducing the fees of the transactions. I do know they are working on that so should be soon.
Vendor Response
Hello Jure, Thank you for your positive feedback. We are glad you are enjoying our services. We already have integrated BEP20 network payments on the invoices by default, so your clients can choose to make payments in the BEP20 network. In case you have questions, please reach out to our account managers. All the best, CoinGate team
Replied March 2023
Armand
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Good service for people who is working with e-money
Easy to use, fast support service, great product.
CONSTransfer time from our client to our bank account
Vendor Response
Hello Armand, Thank you for your positive review. We hope you will keep enjoying our services in the future. All the best, CoinGate team
Replied March 2023
Kishan
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Best crypto payment gateway
- Low 1% fee- Integration already available for our billing system- Ability to allow clients to pay in various coins and networks- Ability to auto convert to fiat/stablecoins
CONS- Support can be slow outside normal working hours
Vendor Response
Hello Kishan, Thank you for your positive feedback. We are happy that you have chosen CoinGate to process crypto payments. All the best. CoinGate team
Replied March 2023
Kris
Cosmetics, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Good product
Easy to implement.Has wide variety of crypto currencies
CONSHard to navigate in the backend platform.Confusing menu
Vendor Response
Hello Kris, Thank you for your review. Our team will gladly assist if you have any questions regarding the dashboard. All the best, CoinGate team
Replied March 2023
Mantvydas
Verified reviewer
Research, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2022
very slow
nothing I liked in there. nothing I liked in there.
CONSvery slow processing and very slow-responding support
Vendor Response
Hi Mantvydas, Thank you for your honest feedback. We strive to provide fast payment gateway services and responsive customer support. Our team is constantly working to improve our user experience. We are sorry that you had a negative experience with our services. All the best, CoinGate team
Replied August 2022
Andac
Entertainment, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Very good payment gateway for coin payments
Easy to integrate and very responsive customer service
CONSNo complaints. We had so far successful cooperation.
Vendor Response
Hello Andac, Thank you for your positive feedback. We are glad that you have chosen CoinGate to process crypto payments, and we hope you will keep enjoying our services in the future. All the best, CoinGate team
Replied March 2023
Ivan
Entertainment, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Easy and efficient
Easy, efficient, good looking, good support too
CONSDoesnt have fee tax invoice and fee amounts for accounting purposes
Vendor Response
Hello Ivan, Thank you for your positive feedback. Regarding fee amounts for accounting purposes - in the dashboard under Account Sentting - Invoices, you can download fees paid for CoinGate services. If you need assistance gathering specific reports, please contact our account managers. All the best, CoinGate team
Replied March 2023
Stamatis
Consumer Goods, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2023
Cryptocurrency added
I wanted to add cryptocurrency payment to my eshop
CONSThe not so friendly identification for companies
Vendor Response
Hello Stamatis, Thank you for your review. Our team is always happy to assist you with any questions regarding the verification process. All the best, CoinGate team
Replied March 2023