We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices.

It is very easy to use and I have no issues batching out our transactions.

My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy).

Amazing customer service! Hakki always comes through for us. Could not recommend more.

24 hour customer service. Being able to reach someone at any time is very helpful.

We haven’t had any problems with it. Everything has run very smoothly so far.

Extremely disappointed with the level of service received for our card processing. Support Staff never explained why our reporting was not accurate. Call in an issue, a support ticket would be generated, but never resolved. I don't mind paying for support and proper reporting, but when you charge customers for a service that you don't deliver on, that's just wrong. My best advice is forgo any bells and whistles Shift4 claims as their support is non existent. Turn around and look elsewhere.

I moved from IRN card processing to Shift4 with the understanding that monthly Reporting and Fees would be more transparent and easily understood. While the fees charged actually showed up in the month they were incurred, the reporting did not reflect the actual transactions.

Support could never answer or correct the reporting issue we experienced. Our accounting department spent hours each month reconciling our daily batch to their statements. Some months it was impossible, and still, no answer back on support tickets. EVER!. The icing on the cake was our new card processor could not get us installed before our 12 month contract expired, so Shift4 charged us for the entire following 12 months of support and reporting.

Very happy, I always recommend them, just ordered a mobile unit

Ease of use, reporting, the customer pays the credit card fees, customer service is as good as I’ve ever dealt with

I’m not computer smart, it took me a little while to get used to adding menu items and such but their customer service was always available to help

Shift4 came into our workflow like it was meant to be. Payments? very smooth. And their support is exceptional

No cons, everything is great from functionality to service

Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent.

I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the [sensitive content hidden] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep.

Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful.

It is infuriating how this company's answer is to tell you to call the bank or your Point of Sale software. They offer you no other solution. No escalation to another tier of investigation. Just "call someone else". If you like spending time on hold for anywhere from 15-45 minutes to then be told to call someone else...these are the people for you.

The search and layout is easy on the eyes when looking for a transaction.

The inability to explain where random transactions would come from or how they would appear on a guest card.

They screwed up the order, the delivery 3x, the installation was a nightmare as they messed up our whole network and they sent morons out to fix it who did nothing and said we were all set. We went with Clover after spending over 50 hours on hold with them and getting nowhere and now we can’t even ship their crappy product back to them because they don’t have us listed as owners of the company that they send bills to. They’re emailing the previous owner shipping labels and when we call them they say we can’t speak to anyone because we’re not who they have listed as the owner.Absolutely moronic and as rude as it gets. They should be ashamed of themselves.

Nothing. They are literally the worst company to ever exist.

Their customer service is embarrassingly bad. They are rude, inept, arrogant and disrespectful. They lie with confidence while reading their script. They are trained to never let you speak to a manager.

Really bad. they say that they will return the call but no one does.

I did not find any pros as they were constantly loosing connections

Constant problems with the connectivity of the terminals. Customer service is non existent.

Amazing! The sales guy Jorge is always there to answer your questions even after he has “sold” you the product

Although it’s a big company they make you feel like it’s a small one

Wait time on the phone to get a hold of a person can long

Serious customer service issues. Not functional enough with their software and they took away useful features. Inventory is tedious and needs to be better streamlined. Often entered items and then they disappear. Fees fluctuate too much with no explanation..

The interface with booking was easy to use but unfortunately our stylists could not use the remote access to keep up on appointments.

Customer service is VERY POOR. Takes forever to get the, and never have the same answer when you have to make multiple calls. Also they never explain the additional charges. This company may do well with restaurants and bars , but they are NOT for any other business , like ours- a salon.They took away features from their software as well. The analytics were not simple to use and numbers never matched ours…still can’t figure why. The fluctuating process fees were outrageous at times. When we ended using them , fees for not using were piled on and still they could not explain the fluctuation on price whenWE DID NOT USE THEM.

Started out great - to zero stars.

Easy integration into resort software when it started. Changed billing after we signed up and deducts fee per transaction - rather than a monthly fee.

Absolutely incompetent staffing. Somehow my profile was deleted in February now late August and I was admin. They can not reset me up to get our reports as we no longer have an administrator. This has been 6 months and we can not get reports.

When I called to cancel, they told me I was on contract and started spewing out cancelation charges. There is NOTHING on the paperwork you sign that has a yearly contract information. I even have an email from my sales guy (before I signed up) that confirms there was no contract, and no early termination fees. Be wary, the service is mediocre, and they will absolutely try to cheat you if you cancel with them.

Local sales guy was nice, appeared to be knowledgeable.

We used them for about 6 months. My monthly % cost went up every month (from about 2.8% to 3.7%), and I had to call for repeated errors where my deposit did not match my batch. I had to check the deposits and batches over days and weeks to make sure we were actually getting the correct money deposited.

They took $309.99 from my business bank account as a "chargeback" for an attempted fraudulent purchase that I identified and rejected after discussing the issue with their customer service, so I was never actually paid in the first place. They said my chargback was reversed in my favor but they were holding my money for 6 months. 7 months later I still don't have my money and I've wasted so much time that I'd much rather be spent with my business or family. No response from emails and only empty promises from phone calls.

The website builder was easy to use and was the promise of a one-stop-shopping place for my web hosting and credit card processing sounded great.

Horrible fraud protection. I easily saw that the ZIP code on the billing address was wrong, so why can't they verify the billing address before accepting sales and causing a hassle to fix later. Customer service is horrible. I was constantly on hold or bounced around to different departments.

Horrible

Nothing - I am sure there are better services for less cost

Bad support, and dis-functional credit card terminal A80

Great. No issues is just what the Doctor ordered.

I had no idea how to start and the set up was easy, fast and I get reliable processing for less than other companies quoted.

No complaints so far. All my transactions have been smooth.

I have a overall great experience with Shift 4.

Easy to use and understand. Great customer support.

I do not have any cons so far on this software.

Ease to print daily totals as well as research transactions.

Every once in a while we would connect to a customer service rep that would not be helpful or find but mostly the customer service agents were very helpful to work with.

Good value for the money, less fees then Quickbooks

Reporting. I want a report that shows me Total deposit amount, what transactions were included and what fees were taken. If you want to see that you have to look at multiple reports, it's very confusing and difficult to enter info into our accounting software.

It put all the numbers we need together to make sure that our night audit is correct. It makes the whole process easy as can be.

The software is so easy to learn and use.

I cant think of anything I would change at all. It seems to be perfect for us.

We all love this program

Not only is it easy to use but you dont have to be computer smart to understand this program .

When we run a third party credit card and say we got anchargeback when going on dollars on the net it will only say the third partys name not the name under the reservation

This is a very efficient software for processing credit card payments for our Hospitality and Food and Beverage industry.

This software is easy to use on a daily bases. Quick and good customer service.

I have not experienced any issues with this service for the past 5 years I have been using it.

I like how fast, secure and user friendly this software is.

This is nitpicking, but I think the graphics can be improved, they seem outdated.

we had force to use this company from our franchise, we are missing 5 months american express transaction.. they are not willing to help .. always blaming processing company or american express company .. where has problem with shift4.. I would not recommended do any business

nil

nothing

I'm not the decision maker on software, but if it was up to me I would seek out a different solution. The Shift-4 CC recovery is time consuming, fails frequently, and overall is a pain to use. Their 6 digit/letter security box is by far the worse I've ever encountered, making "6" and "G" look identical, with very dark backgrounds. Not user friendly at all. Customer service is slow and unhelpful.