All Razorpay Reviews

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User Profile

Siddharth

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Razorpay is the future of payment gateway

recipe payment gateway help us a lot with collecting a payments from different lines events from even domestic and international clients will face in English show there is a life that option and the customer care executive clear our doubt in minutes. also the charges of this payment gateway are very lower compared to any other way payment gateways.

PROS

Razorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended.

CONS

Using it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly.

Reasons for switching to Razorpay

The payment gateway charges were very higher.

Akash

Accounting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Razor Pay The Best Payment Gateway for Small and Mid Size Business

Really Great experience, satisfied fully with their service. I suggest Razor pay as best payment solution for small and midsize firms.

PROS

Accepting payments through all online modes including foreign Currency and Provide Well drafted reports and email notifications to clients. payment reminders for timely collection in case of credit sales.

CONS

Pricing in case of UPI and Rupay Cards are higher against compared to other payment gateproviders like Paytm, Paykun, CC Avenue.

Reason for choosing Razorpay

Cahfree Doesn't supports Credit Cards, Paytm Requires GST Number to avail Paytm Business solution which is not required in case of service industry, CCavenue having annual maintenance fees which is not payable in case of razorpay account.

Reasons for switching to Razorpay

paykun having Transactions failures compared with Paytm and Razorpay gateway, many time clients cant pay via credit card over Paykun payment gateway.

Cosme

Food Production, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2023

Horrid experience. The most horrible company

Horrible. Won't recommend them. They don't respond, when yiu finally get to them they say they opened a customer service ticket but don't. Nothing shows up. Never helpful in any way

PROS

The software is ok. Charges are high but it's relatively ok to use.

CONS

No customer support. Select accounts are given chat options and is disabled as soon as you chat with them more than 2-3 times.

User Profile

MD Abu

Verified reviewer

Education Management, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Razorpay is the fastest & easiest payment gateway solution

Razorpay has been amazing payment support for our institution.

PROS

The software has got a clean & easy UI. Anyone can integrate Razor's payment solution without any prior knowledge. It accepts almost all the debit/ credit cards globally & charges a few as a fee.

CONS

It rejects many international cards & they should make the payment method more simple. It will be great if they improve their customer support.

Reasons for switching to Razorpay

Easy & faster payment with comparative less fees.

Sachin

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Top payment gateway for collecting online payments

We have been using Razorpay for many of our e-commerce clients who are having either WooCommerce or Shopify-based stores and it has been a great experience working with Razorpay. The integration of Razorpay on any software is super easy as it has got all the documentation and ready-to-use plugins. The availability of multiple payment methods makes it more flexible for online payments. Custom Payment Pages offered by Razorpay is one of its key highlights as we can list the details of our products and services on the payment page and collect payments for the same. Overall, it is a great product that you can choose for your online store.

PROS

Razorpay is currently the most popular payment gateway among the e-commerce community in India. as it offers multiple payment methods and flexibility to pay using mobile payment applications. We can integrate this payment gateway on any shopping website or CRM software or can just use it for sending payment links to our customers. The best part is it allows the business to design payment pages where we can list our services and collect payment for that. The customer support of Razorpay is also great as they offer a dedicated relationship manager for every account which helps to sort out payment issues quickly.

CONS

Razorpay has got all features loaded that an e-commerce business requires to collect online payments but there is always scope for improvement in the payment processing industry. Thee-commerce business owners require a high payment success rate which Razorpay should work on.

Anurag

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed March 2021

Great Features but horrible support

Earlier i was really happy with RazorPay. Over a period of time, my experience has become worse. The support is very very slow and unsatisfactory.

PROS

The features are amazing. This is what keeps me going away from Razorpay. Few of the products are really worth the pay and easy to use.

CONS

Horrible support. It takes a few days for support to reply for a single query. Usually the first reply would be another question and then it takes another few days for it to get back. On an average to solve anything, you might have to wait for weeks. Another big issues is account activation - It says 8 to 10 working days for account to be activated. That is approximately 2 weeks ( assuming weekends and a holiday). Post that they might ask unreasonable questions and documents. Its really tiresome sometime to open an account with Razorpay.

Reason for choosing Razorpay

Because of the product and features it offers.

Atharva

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2022

Razorpay: Payment gateway accepting a variety of payment methods

Razorpay is ideal for businesses that want to offer their customers a variety of payment options, such as credit and debit cards, UPI, net banking, and a variety of mobile wallets.

PROS

Razorpay is the best payment gateway, which accepts credit and debit cards, UPI, net banking with more than 50 banks, and a variety of mobile wallets.Razorpay boasts a user-friendly interface with tools like automated receipts and personalized payment pages. You can embed a wide range of Razorpay integrations, including those for OpenCart, WordPress, and Shopify.It has a fixed processing fee, which is typically marginally less than Instamojo.For its users, Razorpay also offers 24/7 live customer support.

CONS

Razorpay is less secure because SSL support is not always used. Customer-friendly features like gift cards are not provided. Additionally, Razorpay does not have a standard or free version.

Bhushan

Chemicals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

Best Payment Gateway for ecommerce and online transactions

It's a reliable payment gateway that's easy to integrate into any website or app, but its charges might impact small businesses because they charge for every small transaction. expect this its one of the most popular payment gateway used by most of the internet vendors.

PROS

User-friendly interfaces and easy use make the payments process faster from both sides

CONS

Limited payment channels and limitations e.g. debit/credit/ net banking etc, can add universal payments method to make better

Reasons for switching to Razorpay

real-time reliable payments transactions

Rachna

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed October 2022

Razorpay is only good for domestic payments

PROS

Best things to use razorpay is refund process, customer will get refund in very quick time as compare to other payment gateway, also i personally likes its dashbaord.

CONS

There are certain things that razorpay need to fix: 1- The need to enable wallet payment for everyone, they have restrictions for wallet payment for new customer. 2- Sometimes they took 15+ days to resolve small issue, customer support slow.

User Profile

Bandaru

Verified reviewer

Higher Education, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed January 2023

Top Payments platform

Overall Experience with Razorpay is good, it is easy to use, It having multiple payment options and gateways, This software uses advanced technologies and provides high security never shares the user confidential data, The integration is also good.

PROS

Razorpay is easy and simple to use, which accept all types of payment cards, upi and also having internet banking. It consists wide range of integrations

CONS

The customer service in this product is not good, in this we can't create account instantly, Slow Functionality

Abhishek

Farming, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great Payment Gateway Solution for Online Business

I have been using Razorpay for my Horticulture business since 2017 to accept online payments from my clients and since then I have never faced any problem. All my clients have made payments without complaining about my payment gateway. I receive all notifications and alerts and have never missed any notification ever.

PROS

The best part about Razorpay is they do not have many compliances to approve the account. I provided all my company documents and they approved my account within 3 days. And since then I have been using my account without any problem.

CONS

The only thing I do not like about Razorpay is the invoicing system. It has some basic invoicing templates and do not have a professional invoice format. Also I do not have any option to create any invoice format of my own.

Anne

Airlines/Aviation, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2019

Their customer service stinks.

Think twice a company with bad customer service is always a problem to deal with

PROS

Its easy to use and user friendly.. and thats all it is

CONS

I've had customers swipe their cards for a large amount and its been over 5 banking days + 2 days on the weekend ..where we haven't received the money, There isn't a number to call and the emails and online chats we are supposed to get a reply in 8 hours it's been 3 days since i filed the complaint with no reply and this morning I get this message with no mention of when they will settle the payment or reverse the transaction to the customer. The reply from customer service. Hope you are doing well today. :) This is a follow-up with reference to the request raised earlier. We just wanted to check if you had a chance to review our previous email. Please feel free to write back to us should you require further clarifications on this, we’d be glad to help you out. CSR

Mohan

Apparel & Fashion, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2020

Horrible Experience

Worst

PROS

Only the UI/UX, other than that every thing worst

CONS

nothing, and nothing and nothing and nothing

Reason for choosing Razorpay

Wanted to try with the startup buzz around but this is the biggest company, who involves in scam, fraud and horrible customer experience. I have dealt with companies, but not as worst as razorpay. they dont take any responsibility to respond and seek a solution for the issues. Better go for the other gateways, if you dont have any other options also, dont choose razorpay.

Moh

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

I always Prefer Razorpay

I am using it since 2019 i am happy to have razorpay.

PROS

Best part of Razorpay is there customer support. I asked then to update my payout cycle and they did it without any questions asking. Also Razorpay is very easy to integrate with platform like WordPress and there UX is good.

CONS

There is nothing i dislike about Razorpay everything is wonderful from refund cycle to payout or support.

Pratiksha

Dairy, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

Pathetic Customer service. They closes the tickets without information.

Pathetic

PROS

I have been facing payment transaction failure and have raised the ticket and have been asking continuously to get connected to technical team but instead of connecting me they closed the ticket. Pathetic service.

CONS

Payment failure rates are going up significantly

User Profile

Dinesh

Verified reviewer

Marketing and Advertising, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Improve Your online store reputation & functionality with secured online Payment of Razorpay

PROS

The Razorpay payment gateway installation is quite simple and easy, especially if you're using Shopify or Wocommerce. Moreover, Razorpay provides quicker settlements of payments, ensuring that you receive your funds quickly. Direct deposits of funds are made into the business's bank account without any delay

CONS

As Razorpay is designed according to the need of Indian businesses operating in India. Expanding your online store reach outside India is a little bit difficult with Razorpay as it still lacks the feature of handling international payments.

Rajesh

Computer Software, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Honest Review

Ultimate and great experience.

PROS

I am using this software for taking online payments on my website and also implement in my customers website. It provides various payment method from which user can choose best one which is very helpful. It user interface is very great and understandable. It can be easily integrated in any language.

CONS

Nothing least about this software from my side.

Mohammad

Information Technology and Services, 10,000+ employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

Best payment gateway

Perfect for fund raiser and ecommerce businesses

PROS

The product is very useful and easy to use. Even a shop vendor can easily access and make a good of that. perfectly design for ecommerce businesses

CONS

I like the most UI part . Easy understandable

Reason for choosing Razorpay

Best UI and easily accessible anywhere

Arvind

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2021

Worst response from Team

I have register for one my client minikart, its been more than a month and still its KYC account is not activated, every time under mail or chat , when we describe they say, softly its under process. one of worst irresponsible team they have, no values for client.

PROS

To Activate an KYC account they take more than a month, and every time they write response saying, its under process. one of worst support team

CONS

Support is worst, never get an call from client, we cant reach them, no proper support

Avanti

Staffing and Recruiting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2023

Good Software for processing

So far the experience has been good.

PROS

Easy to use software. processing different payments is fairly easy.

CONS

Support is a bit slow. the response time could be better.personalization options are limited.

User Profile

Kathan

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2021

Worst technical & customer support you can ever imagine!

I made mistake by selecting Razorpay, and would like to suggest everyone not to even try Razorpay - complete waste of time & money.

PROS

Good UI, and highly promoted, ready integration in some cases

CONS

There is tons of cons, here are few: 1) Account activation will take at least a month, and documents will be asked randomly and no standard process will be followed. 2) After activation banks like Axis, HDFC, ICICI & many others - will not be available for net banking. And need separate activation and after a wait of months, it may be activated. 3) Support tickets will take days to attend, and will be closed without resolution. 4) Basically payment gateway service provider without any support.

Reason for choosing Razorpay

by mistake

Govind

E-Learning, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2020

Pathetic customer service

PROS

these guys are interested in clients only until the client is onboarded and integrated their api with own system.

CONS

customer service is pathetic, no one is there to guide merchants

Anonymous

10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2021

Razorpay Razor fast

It's a good app to use and to withdraw money and send money,pay bills

PROS

Easy to use, various payments options,reliable, refunds can be added to Amazon pay directly,nice and easy to use

CONS

It's not been used in many apps but should have good reach as there are many good uses for it.only the least

Anu

Cosmetics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Simply best payment gateway.

Simply great!

PROS

The payment setup was easy and software is simple even any one can setup it and it is really easy to use.

CONS

The payment id can be number if instead on alphabet because it is bit confusing to track the details. It would be easy if it is ordered in a numeric value.

Reason for choosing Razorpay

Since it was used by major brands it gave some good impression.

Aditya

Program Development, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2020

Satisfactory

PROS

The accessibility and ease of use. And the variety of payment methods it offers.

CONS

A bit complex. But overall user friendly

Reason for choosing Razorpay

It felt more professional and easy to handle. Also user friendly and attracts more customers

Showing 1 - 25 of 90 Reviews