All Razorpay Reviews
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Siddharth
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Razorpay is the future of payment gateway
recipe payment gateway help us a lot with collecting a payments from different lines events from even domestic and international clients will face in English show there is a life that option and the customer care executive clear our doubt in minutes. also the charges of this payment gateway are very lower compared to any other way payment gateways.
PROSRazorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended.
CONSUsing it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly.
Reasons for switching to Razorpay
The payment gateway charges were very higher.
Akash
Accounting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
Razor Pay The Best Payment Gateway for Small and Mid Size Business
Really Great experience, satisfied fully with their service. I suggest Razor pay as best payment solution for small and midsize firms.
PROSAccepting payments through all online modes including foreign Currency and Provide Well drafted reports and email notifications to clients. payment reminders for timely collection in case of credit sales.
CONSPricing in case of UPI and Rupay Cards are higher against compared to other payment gateproviders like Paytm, Paykun, CC Avenue.
Reason for choosing Razorpay
Cahfree Doesn't supports Credit Cards, Paytm Requires GST Number to avail Paytm Business solution which is not required in case of service industry, CCavenue having annual maintenance fees which is not payable in case of razorpay account.
Reasons for switching to Razorpay
paykun having Transactions failures compared with Paytm and Razorpay gateway, many time clients cant pay via credit card over Paykun payment gateway.
Cosme
Food Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2023
Horrid experience. The most horrible company
Horrible. Won't recommend them. They don't respond, when yiu finally get to them they say they opened a customer service ticket but don't. Nothing shows up. Never helpful in any way
PROSThe software is ok. Charges are high but it's relatively ok to use.
CONSNo customer support. Select accounts are given chat options and is disabled as soon as you chat with them more than 2-3 times.
MD Abu
Verified reviewer
Education Management, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Razorpay is the fastest & easiest payment gateway solution
Razorpay has been amazing payment support for our institution.
PROSThe software has got a clean & easy UI. Anyone can integrate Razor's payment solution without any prior knowledge. It accepts almost all the debit/ credit cards globally & charges a few as a fee.
CONSIt rejects many international cards & they should make the payment method more simple. It will be great if they improve their customer support.
Reasons for switching to Razorpay
Easy & faster payment with comparative less fees.
Sachin
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Top payment gateway for collecting online payments
We have been using Razorpay for many of our e-commerce clients who are having either WooCommerce or Shopify-based stores and it has been a great experience working with Razorpay. The integration of Razorpay on any software is super easy as it has got all the documentation and ready-to-use plugins. The availability of multiple payment methods makes it more flexible for online payments. Custom Payment Pages offered by Razorpay is one of its key highlights as we can list the details of our products and services on the payment page and collect payments for the same. Overall, it is a great product that you can choose for your online store.
PROSRazorpay is currently the most popular payment gateway among the e-commerce community in India. as it offers multiple payment methods and flexibility to pay using mobile payment applications. We can integrate this payment gateway on any shopping website or CRM software or can just use it for sending payment links to our customers. The best part is it allows the business to design payment pages where we can list our services and collect payment for that. The customer support of Razorpay is also great as they offer a dedicated relationship manager for every account which helps to sort out payment issues quickly.
CONSRazorpay has got all features loaded that an e-commerce business requires to collect online payments but there is always scope for improvement in the payment processing industry. Thee-commerce business owners require a high payment success rate which Razorpay should work on.
Anurag
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2021
Great Features but horrible support
Earlier i was really happy with RazorPay. Over a period of time, my experience has become worse. The support is very very slow and unsatisfactory.
PROSThe features are amazing. This is what keeps me going away from Razorpay. Few of the products are really worth the pay and easy to use.
CONSHorrible support. It takes a few days for support to reply for a single query. Usually the first reply would be another question and then it takes another few days for it to get back. On an average to solve anything, you might have to wait for weeks. Another big issues is account activation - It says 8 to 10 working days for account to be activated. That is approximately 2 weeks ( assuming weekends and a holiday). Post that they might ask unreasonable questions and documents. Its really tiresome sometime to open an account with Razorpay.
Reason for choosing Razorpay
Because of the product and features it offers.
Atharva
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2022
Razorpay: Payment gateway accepting a variety of payment methods
Razorpay is ideal for businesses that want to offer their customers a variety of payment options, such as credit and debit cards, UPI, net banking, and a variety of mobile wallets.
PROSRazorpay is the best payment gateway, which accepts credit and debit cards, UPI, net banking with more than 50 banks, and a variety of mobile wallets.Razorpay boasts a user-friendly interface with tools like automated receipts and personalized payment pages. You can embed a wide range of Razorpay integrations, including those for OpenCart, WordPress, and Shopify.It has a fixed processing fee, which is typically marginally less than Instamojo.For its users, Razorpay also offers 24/7 live customer support.
CONSRazorpay is less secure because SSL support is not always used. Customer-friendly features like gift cards are not provided. Additionally, Razorpay does not have a standard or free version.
Bhushan
Chemicals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2023
Best Payment Gateway for ecommerce and online transactions
It's a reliable payment gateway that's easy to integrate into any website or app, but its charges might impact small businesses because they charge for every small transaction. expect this its one of the most popular payment gateway used by most of the internet vendors.
PROSUser-friendly interfaces and easy use make the payments process faster from both sides
CONSLimited payment channels and limitations e.g. debit/credit/ net banking etc, can add universal payments method to make better
Reasons for switching to Razorpay
real-time reliable payments transactions
Rachna
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2022
Razorpay is only good for domestic payments
Best things to use razorpay is refund process, customer will get refund in very quick time as compare to other payment gateway, also i personally likes its dashbaord.
CONSThere are certain things that razorpay need to fix: 1- The need to enable wallet payment for everyone, they have restrictions for wallet payment for new customer. 2- Sometimes they took 15+ days to resolve small issue, customer support slow.
Bandaru
Verified reviewer
Higher Education, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2023
Top Payments platform
Overall Experience with Razorpay is good, it is easy to use, It having multiple payment options and gateways, This software uses advanced technologies and provides high security never shares the user confidential data, The integration is also good.
PROSRazorpay is easy and simple to use, which accept all types of payment cards, upi and also having internet banking. It consists wide range of integrations
CONSThe customer service in this product is not good, in this we can't create account instantly, Slow Functionality
Abhishek
Farming, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great Payment Gateway Solution for Online Business
I have been using Razorpay for my Horticulture business since 2017 to accept online payments from my clients and since then I have never faced any problem. All my clients have made payments without complaining about my payment gateway. I receive all notifications and alerts and have never missed any notification ever.
PROSThe best part about Razorpay is they do not have many compliances to approve the account. I provided all my company documents and they approved my account within 3 days. And since then I have been using my account without any problem.
CONSThe only thing I do not like about Razorpay is the invoicing system. It has some basic invoicing templates and do not have a professional invoice format. Also I do not have any option to create any invoice format of my own.
Anne
Airlines/Aviation, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2019
Their customer service stinks.
Think twice a company with bad customer service is always a problem to deal with
PROSIts easy to use and user friendly.. and thats all it is
CONSI've had customers swipe their cards for a large amount and its been over 5 banking days + 2 days on the weekend ..where we haven't received the money, There isn't a number to call and the emails and online chats we are supposed to get a reply in 8 hours it's been 3 days since i filed the complaint with no reply and this morning I get this message with no mention of when they will settle the payment or reverse the transaction to the customer. The reply from customer service. Hope you are doing well today. :) This is a follow-up with reference to the request raised earlier. We just wanted to check if you had a chance to review our previous email. Please feel free to write back to us should you require further clarifications on this, we’d be glad to help you out. CSR
Mohan
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2020
Horrible Experience
Worst
PROSOnly the UI/UX, other than that every thing worst
CONSnothing, and nothing and nothing and nothing
Reason for choosing Razorpay
Wanted to try with the startup buzz around but this is the biggest company, who involves in scam, fraud and horrible customer experience. I have dealt with companies, but not as worst as razorpay. they dont take any responsibility to respond and seek a solution for the issues. Better go for the other gateways, if you dont have any other options also, dont choose razorpay.
Moh
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
I always Prefer Razorpay
I am using it since 2019 i am happy to have razorpay.
PROSBest part of Razorpay is there customer support. I asked then to update my payout cycle and they did it without any questions asking. Also Razorpay is very easy to integrate with platform like WordPress and there UX is good.
CONSThere is nothing i dislike about Razorpay everything is wonderful from refund cycle to payout or support.
Pratiksha
Dairy, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
Pathetic Customer service. They closes the tickets without information.
Pathetic
PROSI have been facing payment transaction failure and have raised the ticket and have been asking continuously to get connected to technical team but instead of connecting me they closed the ticket. Pathetic service.
CONSPayment failure rates are going up significantly
Dinesh
Verified reviewer
Marketing and Advertising, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Improve Your online store reputation & functionality with secured online Payment of Razorpay
The Razorpay payment gateway installation is quite simple and easy, especially if you're using Shopify or Wocommerce. Moreover, Razorpay provides quicker settlements of payments, ensuring that you receive your funds quickly. Direct deposits of funds are made into the business's bank account without any delay
CONSAs Razorpay is designed according to the need of Indian businesses operating in India. Expanding your online store reach outside India is a little bit difficult with Razorpay as it still lacks the feature of handling international payments.
Rajesh
Computer Software, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Honest Review
Ultimate and great experience.
PROSI am using this software for taking online payments on my website and also implement in my customers website. It provides various payment method from which user can choose best one which is very helpful. It user interface is very great and understandable. It can be easily integrated in any language.
CONSNothing least about this software from my side.
Mohammad
Information Technology and Services, 10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Best payment gateway
Perfect for fund raiser and ecommerce businesses
PROSThe product is very useful and easy to use. Even a shop vendor can easily access and make a good of that. perfectly design for ecommerce businesses
CONSI like the most UI part . Easy understandable
Reason for choosing Razorpay
Best UI and easily accessible anywhere
Arvind
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
Worst response from Team
I have register for one my client minikart, its been more than a month and still its KYC account is not activated, every time under mail or chat , when we describe they say, softly its under process. one of worst irresponsible team they have, no values for client.
PROSTo Activate an KYC account they take more than a month, and every time they write response saying, its under process. one of worst support team
CONSSupport is worst, never get an call from client, we cant reach them, no proper support
Avanti
Staffing and Recruiting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
Good Software for processing
So far the experience has been good.
PROSEasy to use software. processing different payments is fairly easy.
CONSSupport is a bit slow. the response time could be better.personalization options are limited.
Kathan
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
Worst technical & customer support you can ever imagine!
I made mistake by selecting Razorpay, and would like to suggest everyone not to even try Razorpay - complete waste of time & money.
PROSGood UI, and highly promoted, ready integration in some cases
CONSThere is tons of cons, here are few: 1) Account activation will take at least a month, and documents will be asked randomly and no standard process will be followed. 2) After activation banks like Axis, HDFC, ICICI & many others - will not be available for net banking. And need separate activation and after a wait of months, it may be activated. 3) Support tickets will take days to attend, and will be closed without resolution. 4) Basically payment gateway service provider without any support.
Reason for choosing Razorpay
by mistake
Govind
E-Learning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2020
Pathetic customer service
these guys are interested in clients only until the client is onboarded and integrated their api with own system.
CONScustomer service is pathetic, no one is there to guide merchants
Anonymous
10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
Razorpay Razor fast
It's a good app to use and to withdraw money and send money,pay bills
PROSEasy to use, various payments options,reliable, refunds can be added to Amazon pay directly,nice and easy to use
CONSIt's not been used in many apps but should have good reach as there are many good uses for it.only the least
Anu
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Simply best payment gateway.
Simply great!
PROSThe payment setup was easy and software is simple even any one can setup it and it is really easy to use.
CONSThe payment id can be number if instead on alphabet because it is bit confusing to track the details. It would be easy if it is ordered in a numeric value.
Reason for choosing Razorpay
Since it was used by major brands it gave some good impression.
Aditya
Program Development, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Satisfactory
The accessibility and ease of use. And the variety of payment methods it offers.
CONSA bit complex. But overall user friendly
Reason for choosing Razorpay
It felt more professional and easy to handle. Also user friendly and attracts more customers