All RewardPay Reviews
1-17 of 17 Reviews
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Michael
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Let the customers do the data entry
My favorite aspect of PayRoc is that clients go online and process their own payments. Not only does this save us about 10 minutes, but it eliminates the card security concerns they might have when providing card numbers to one of us.
CONSWe haven't yet figured out how to record deposits in QuickBooks because we don't know whether the fee was assessed to the client or to our firm.
Reasons for switching to RewardPay
With Square and with QB Merchant, we had to do all the card payment processing. With PayRoc, the client usually does it. Sometimes, they also pay the 3% fee.
Vendor Response
Hi, Michael. We're happy to hear you're pleased with our payment solutions.
Replied July 2021
Brian
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great payment system
It allowed us to create a recurring payment program and even if the monthly payment varies or may change, it’s super simple to edit and not make any payment mistakes
CONSHaven’t found anything to complain about
Reasons for switching to RewardPay
Ease of use and recurring payment processing
Vendor Response
Hi, Brian. We're happy to hear that you find our payment solutions simple to use. As a valued customer, we hope to retain your business for many years to come.
Replied July 2021
Amy
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2020
Not very happy
Not very happy with reward pay because it has made my job harder with having to make corrections when customer service inform us incorrectly on how to do transactions.
PROSIt already figures in the percentage fee.
CONSDoes not inform customer what is to be charged to card holder with the percentage, just amount prior to fee. Refunds are a headache and see like you are getting charged more for them.
Reasons for switching to RewardPay
Thought it was a better deal and our Owner knew a reps family member.
Jeff
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Budgeting Every Line Item
Overall it has saved roughly 40% - 50% of our processing fees. 50% of our transactions are debit cards which do not qualify for this program. This is typical in the salon industry since our average transaction is below $100.00. I would think that other types of businesses with higher average transactions would score better then a 40% savings since more credit cards are used and less debit cards.
PROSVery easy to set up as well as very easy to inform our customers and staff of this new program.
CONSI wish it would include debit cards as well
Vendor Response
We're very grateful for customers like you and hope you stick with us for years to come. Thanks for the positive feedback!
Replied July 2021
Benjamin
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Excellent Service
ease of mind
PROSEasy to use, even if you don't have experience
CONScould improve in better rewards for current or new customers
Reasons for switching to RewardPay
pricing
Vendor Response
We really appreciate your feedback, Benjamin. Keeping you happy for years to come is our ultimate goal.
Replied July 2021
Danielle
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Amazing Customer Service
[SENSITIVE CONTENT] is terrific! She responds quickly and is extremely thorough. I'd would highly recommend her and Payroc's services.
CONSThere is nothing I would change or like least
Brian
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Q-Dub's RewardPay Review
With little inventory and sales, this package fits our organization very well.
PROSObviously, we like the reversal of CC fees to the Customer vice paying out of pocket ourselves. Additionally, we like that our unit will require the Customer to accept this additional fee by clicking "yes" for acceptance prior to the completion of the sale.
CONS3.99% seems a little steep at times. Additionally, I never know when the charge will actually apply, as Customers enter their cards into the device and we don't know if they're utilizing debit or credit cards (one applies fees, the other does not). Finally, I fear you're overcharging some of our Customers as, for example, we run a transaction for $189, and the Customer receives the fee of $7.54 bringing the new total to $196.54. After this transaction reaches out bank account, we may actually receive a deposit of $189.72 instead of the original $189. This may seem a little dishonest to our Customers that they may have been charged an additional $0.72. Seems quite small, but against my integrity as a business owner nonetheless.
Angela
Media Production, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2020
Efficient System, Horrible Customer Service
The system works, the people don't. Payroc needs to hire more qualified customer service reps that actually know the product. They have a good product, just poor ambassadors for it.
PROSThe system is largely intuitive, it's extremely easy to run an card, void a transaction, review transactions, etc.
CONSCustomer Service has been horrific. We've had representatives give us conflicting information, getting hold of an actual person in customer service can be challenging as well.
Sue
Financial Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Meets Expectations
Ease of use, just click and post. Integration with other apps is smooth.
CONSSometimes client's name is missing from payment
Vendor Response
Hi Sue- Thanks for taking the time to leave such a positive review. We look forward to providing you valuable payment solutions for many years to come.
Replied July 2021
Rajan
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2020
Nice & compact
Easy to use
PROSList of inventory, express items , compact.
CONSDidn't like the paxScan with the camera.
Coleen
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Highly Recommend
The customer support is outstanding! I've never had a bad experience calling in for help. Always a friendly person on the other end of the line. [SENSITIVE CONTENT] is our rep and she's always so nice and timely when responding to our emails.
CONSNothing that I can think of! Pretty happy overall.
Erika
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great servicing that’s all inclusive
Works well with our line of business
PROSEasy usage, accurate and simply the best I had
CONSAbsolutely nothing, it’s well designed easy to use!
Jamie
Retail, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Fantastic Product
easy to use platform. consistent and well thought out product.
PROSease of use, well set up dashboard, and technical support
CONSnothing that I have found so far to date
Reasons for switching to RewardPay
better pricing
Carlo
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed September 2020
Not great
I really do not like anything about this software.
CONSHaving to configure my internet connection EVERY TIME I use it.
Lina
Accounting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Satisfied with My Selection
I am satisfied so far
PROSEasy to use, good customer service. Our sales rep is great.
CONSThere is nothing that I don't like so far
Reason for choosing RewardPay
It fit us the best
Reasons for switching to RewardPay
Convenience
Vendor Response
Hi, Lina. We appreciate you taking the time to leave us positive feedback.
Replied July 2021
Rick
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
cost saver
good
PROSsaving me money and partnership with market america
CONSwas a little rough setting up with the communication with all parties involved
Reasons for switching to RewardPay
save money
Vendor Response
Hi, Rick. Thanks for sharing your feedback. We're happy to hear our RewardPay solution is saving you money.
Replied July 2021
Jason
Automotive, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2021
Canceled
My company was canceled after we had two credit cards run for $15,000 and $20,000 with no reason. They called my customer to get conformation of the sale and still canceled us.
PROSWork with my software so it was simple to use
CONSCanceled me for running too much even after talking to customer.
Reasons for switching to RewardPay
My company was canceled after we had two credit cards run for $15,000 and $20,000 with no reason. They called my customer to get conformation of the sale and still canceled us.