All SuperPay Reviews
1-25 of 50 Reviews
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Manoj
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Easy to use Stripe connectivity
Very happy with the product. Just upgraded to the next version. SuperPay team set it up for me when requested.
PROSI've been looking for a product that allows Stripe to be used similar to Paypal, i.e. payment links instead of adding scripts to a web page. SuperPay delivers exactly what I wanted.
CONSSuperPay is a simple product that operates on top of Stripe. There is nothing to dislike due to its simplicity.
Reason for choosing SuperPay
This is not an alternative, just another application which makes it easier to use Stripe.
Vendor Response
Thanks so much for the review, if there is anything else we can do please don't hesitate to reach out to support@superpayit.com
Replied May 2020
Jonathan
Accounting, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great way to get paid!
Positive! I was looking for similar products, tried them all, and landed on SuperPay. I’m excited to see where the product goes and how it will improve!
PROSThe customer experience is top notch. It allows for your customers to pay their bills with no friction and no clunky logins. Very minimal and clean.
CONSThe mobile presence. I think it can be setup with an app of some sort for a better mobile experience, however, I still find it much better than the alternatives.
Reason for choosing SuperPay
The UI and ease of use. It looks fantastic cosmetically and from a practical standpoint it really is simple to execute the payment. We believe it provides our clients with more personalization, something we value very highly.
Reasons for switching to SuperPay
QBO is not the most modern software. We needed something new and exciting, which we believed SuperPay brought to the table!
Vendor Response
Hi Jonathan, it's great to hear that you've enjoyed using SuperPay. We absolutely love hearing feedback like this! We are currently evaluating a mobile app - we'd love to hear your thoughts on its functionality and what purpose it would serve. If you have any questions or there is anything else we can do please don't hesitate to email us at hello@superpayit.com we'd love to chat!
Replied February 2020
Pam
Construction, 1 employee
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2020
No support after 24 hours, features missing
Not as impressed as I had hoped. Lacking support and features.
PROSThe price was excellent 1% / transaction. Looked easy.
CONSIt says there is a demo when you arrive for the first time, but there wasn't. I needed: recurring without trial, recurring with trial, and one time invoicing from my website. As far as I could tell, it doesn't do all of these. When I emailed support, there was no answer after 24 hours. Nor did chat work either, just took my email address. Looking around in the software, it seemed that some features were not completed.
Reason for choosing SuperPay
Superpay charges 1% and Paythen.co was the only one at 1%, but it is difficult to find anyone using this. Bother Superpay and Paythen.co seem to be in Great Britain, which was a negative to me. SuperPay's add on to Stripe processing seemed simple in their advertising and had good reviews on Capterra.
Reasons for switching to SuperPay
My hosting provider has outdated software and Stripe requires a more recent version to install their invoicing product. It wouldn't work. After this, I am switching to Zoho One, again for the price, but with many more capabilities.
Kyle
Verified reviewer
Media Production, 1 employee
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Simple to use, conquers the essentials
SuperPay is easy to use, has some robust features that accommodate its goal, and is well designed. I highly recommend SuperPay to businesses that need a simple way of capturing one-off or recurring payments.
PROSSuperPay is awesome for what the name implies... simply capturing payments from clients. The user interface is clean, straightforward, and is designed to be quick and easy to use. The functionality of this app achieves its goals and fills a need within the industry, creating a simple way to capture payments.
CONSWhile SuperPay is very easy to use, it also lacks some key functionality for my specific business use. For example, I need to send custom estimates, invoices, and quotes. SimplePay does not have these features that to me, are very important. I ended up finding Square which has all of these features and more. This doesn't mean I will never use SuperPay again, but will potentially use SuperPay for more simple, one-off, payment processing.
Reason for choosing SuperPay
While I am not necessarily fully switching over to SuperPay, SuperPay will be another tool in my toolkit to use for capturing payments. Square fulfills many of my needs but I will recommend SuperPay to any businesses that need a simple and easy way to collect payments. I also love how SuperPay integrates with Stripe for analytics. We'll see if I use SuperPay or even another tool, but SuperPay has impressed me and has nailed its mission. Therefore, I highly recommend SuperPay depending on your business' needs and goals.
Jeanette
Education Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
The best payment facility by far
Excellent. [SENSITIVE CONTENT] is always helpful and efficient and the waiting time for replies is minimal.
PROSI love how easy it is to use, and the flexibility of changing currency to suit the individual. The payment plan options make my courses affordable to everyone.
CONSIntegration onto the website would be great for the payment plan options, at present I need to do this manually for consumers
Reasons for switching to SuperPay
Superpay offers a payment plan facility and is directly linked with Stripe which is integrated on my website.
Nic
Design, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
The Most Simple Way To Get Paid
My experience with Superpay has been awesome. I've been with them since almost the beginning when they were just offering payment links. I love the direction they have gone and the features they have added. The fact that I can send a link to my client via text message is great. That way I know they got it and saw it. I feel like Superpay really listened to freelancers feedback and planned their roadmap around the features that we asked for.
PROSSimplicity. That's what I love most about SuperPay. Getting paid can't get much easier. You create the invoice, you generate the link, you send it to client, you (in a perfect world) get paid. Viola!
CONSThe only thing that I can think of that could be improved would be to offer a second way to pay that allows the freelancer to receive their money instantly such as pay with square or Paypal. Im sure there is probably some exclusivity with Stripe, but an additional way for clients to pay would be the only thing I would add.
Reason for choosing SuperPay
Simplicity. There's no more simple way to get paid than SuperPay, at least not that I have found. It's easy, it's quick, it's flexible, and the features are just what I need.
Vendor Response
Thanks so much for the review, if there is anything else we can do please don't hesitate to reach out to support@superpayit.com
Replied May 2020
Dino
Internet, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Make Making Money Super Easy
Fantastic piece of software that has optimized the speed and simplicity of invoicing and receiving payments online via Stripe. Super easy for me and my clients. No more waiting 60-90 days to get paid! And because outs so easy to use, there’s no more delay in invoicing.
PROSEasy to setup Easy to use Easy recurring payments scheduling
CONSNo cons that I’m aware of after 6 months of use.
Reason for choosing SuperPay
Easy easy super easy. No frills or complexity. No confusing interface distractions. Just a wonderful user experience in its simplicity.
Reasons for switching to SuperPay
You can do the same thing using Stripe, but their interface is far more complex. So it is far more efficient and valuable for my company to connect Stripe with SuperPay and let SuperPay handle the billing interface.
Vendor Response
Thanks so much for the review, if there is anything else we can do please don't hesitate to reach out to support@superpayit.com
Replied May 2020
Mari
Professional Training & Coaching, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Super easy to get paid
Super easy to set up. The best part is customer service!
CONSMaybe the fee is a bit high once the charge amount gets high.
Reason for choosing SuperPay
Stripe billing was too hard to set up.
Reasons for switching to SuperPay
I switched from PayPal to stripe as they required monthly minimum for recurring payment. But setting this up on stripe, even on stripe billing was too hard.
Vendor Response
Thanks for the review! Any more questions let us know at support@superpayit.com
Replied June 2020
James
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Easy to use, excellent design
Having become tired of chasing people with my bank details to get paid, having a very easy way to raise a payment link where people can pay by card is a game changer. Also having different products and consulting that I charge monthly for, it's super easy to send them a recurring payment link and manage that plan from within SuperPay.
PROSThe simplicity and easy of use of Superpay is what makes it invaluable. When billing clients or charging for projects, being able to create a really quick payment link that looks professional is invaluable. Superpay allows me to do that with ease. The design is exceptional and it sets it aside from competitors. When you are creating a product that people are putting payment details into, it needs to look professional so that they have confidence.
CONSThe product is very easy to use and it's hard to find areas to improve. A very well executed product.
Reason for choosing SuperPay
The design and price.
Omkar
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
The Easiest Payment Software is Superpay.
I am using this super remedy for 2 years but I have not faced any problem till now. With this, the payment is done immediately, due to which my work becomes easier. Me and my friends use this superpay. This is very nice.
PROSIf seen, the lowest price of this software is. With superpay, we can pay immediately, due to which our work gets done quickly. This is very nice and work.
CONSNo Cons, According to me there is no shortage of it.
Ankit
Financial Services, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
SuperPay is uniques tool which gives an option to share the payment link directly
The product is very easy to use and UI is very intuitive. The most important feature of SuperPay that we use is the ability to share the payment link directly with the end-user.
CONSThere are a few things which SuperPay is missing currently are: 1) Ability to define products separately and generate payment links based on those products. 2) Better invoicing feature once the payment is done. 3) Webhooks for payment completion. 4) Payment link page customization is very limited.
Vendor Response
Hi there, thanks for leaving the review. Points 1 and 2 are very valid and I've passed these onto the team, thanks! In regards to points 3, you are actually able to setup Stripe webhooks as normal and they will work as expected. We integrate deeply with Stripe so you shouldn't have any issues there. And in regards to point 4: you are able to setup a redirect URL that we can take your customers to after a successful payment. That way you can customise that page as much as you want. However I do appriciate it would be very useful to make quick on the fly changes to our built in success page. That feature is actually an already open feature request so keep an eye open for any emails from us. If you do have any other questions please reach out to support@superpayit.com and we'll be more than happy to help!
Replied June 2020
Gerson
Design, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Hands Down The Best Recurring Payment App Available
Really easy to setup up and use. Create multiple subscription plans very easily. Simply share a link to clients for payments. With the latest round of updates, clients can view their own subscription plan and see all their past payments! Cheap to use too! only 1% per transaction + Stripe fees. Forms look beautiful and function beautifully on all size screens. I love been able to just text message a link to my clients. Also love been able to setup and leave it to do its work without any management on my part. Support is quick and very helpful.
CONSVersion 1 was bare bones, and understandably so, since it was the first version. But it worked. Version 2 adds loads of great new features which, frankly leave me with nothing negative to say.
Reasons for switching to SuperPay
I needed something that could setup and let run without any management on my part.
Vendor Response
Thanks for the review!
Replied April 2020
TD
E-Learning, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Fantastic Product! Works smoothly and is consistent
The fact that SuperPay's recurring plan, which incidentally is not the only payment method they offer (the also provide Pay-as-You-Go model as well), is so easy to set up, implement with my students and manage personally as the administrator, and finally matched with low fees per transaction, I couldn't be more pleased with this service and intend to use it indefinitely. I believe this service is not only impeccable, but SuperPay's Customer Support is also timely, very professional and quick with their answers to my questions. I am confident that as my IT Tutoring business grows, SuperPay will easily scale up with my growth. Amazing service, I am glad I discovered this service through Stripe!
PROSI am professional IT Tutor with a growing base of IT students seeking to make their way into the IT arena by preparing for specific CompTIA, Cisco and (ISC)2 certifications. I needed a supplemental solution to my Pay-as-You-Go model for my students who preferred a recurring payment model. SuperPay made this happen and it literally took me minutes to set it up!
CONSWith the number of students opting to use my weekly recurring payment plan for their tutoring, matched with the seamless processing of their payments each week, without fuss or hassle through SuperPay, I have no cons at present to list- and believe me, I am one to be very candid about pros and cons of services I use.
Reasons for switching to SuperPay
SuperPay is a much better product, has lower fees per transaction and is easier to use both from the administrator side and the client side.
Vendor Response
Thanks so much for the review, if there is anything else we can do please don't hesitate to reach out to support@superpayit.com
Replied May 2020
kazi Obaidul
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Easiest way to get paid
This cloud — based hassle — free software will make your life easier. This app fills a need within the industry by creating a simple way to capture payments.
PROSI like the single sign in and bulk data upload of the software. It's an affordable way to meet my needs and my client's. I liked it because of its absolute integration with my account and excellent customer service.
CONSFor me, I haven't found any cons. I wish to reduce the price a bit.
Taylor
Broadcast Media, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Amazing Customer Service
I had one question and the customer support team got back to me INSTANTLY - it was amazing. After dealing with PayPal for years before finding SuperPay, my expectations for customer support were very low. This blew me away. Worth every penny.
CONSI’d like customizable HTML buttons to embed on my website, rather than just links. I’m not a web designer or programmer so I’m not sure how difficult this would be but I would love to have them!
Reason for choosing SuperPay
1% fee plus payment processing. Can’t beat that!
Reasons for switching to SuperPay
I was shut down by PayPal for no disclosed reason after working with them - and making them money - for over 3 years. I am unaware of any term of service I broke.
Vendor Response
Thanks for the awesome review! We pride our selves on offering world-class support by real humans who can offer real help straight away! The ability to embed payment forms into websites is actually a feature we're working on right now. So watch closely for any emails!
Replied April 2020
Emmanuel
Computer Software, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Amazing Software
Amazing
PROSSuper easy to use. It is extremely helpful and practical to use. it helped me and my company to put our customer onto recurring plans and never have to deal with sending and following up with invoices again
CONSI wasn't able to see and monitor the recurring payments on the V1 platform. Thank God you solved this issue in Superpay V2. Everything is amazing now.
Reason for choosing SuperPay
Sounded like the easiest option
Vendor Response
Thanks! The V2 of our platform was a huge step up agreed. Any more questions let us know at support@superpayit.com
Replied June 2020
Tarun
Verified reviewer
Apparel & Fashion, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Very Easy to use, seamlessly integrates with stripe
good and fast, your up in ready within minutes
CONSwould like a link which directly popsup on our website rather than open on a superpay page so checkout can be done from our website itself..
Reasons for switching to SuperPay
didn't want to pay a monthly charge
Vendor Response
Thanks for the review! This is actually a feature we're currently working on!
Replied April 2020
Mira
Human Resources, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Perfect solution for setting fast payment flow
I needed a quick and intuitive set up of payment flow for my international customers. Super pay solved this for me. I set up everything myself and not needed to hire other professional to do it for me. Thanks!
PROSI set everything in just 30 minutes and I could receive payments straight to our bank account. Super easy to use - the environment is highly user-friendly, so I had a great start without need to read manuals. Platform accepts both credit and debit cards. Customer support answers within few hours. It gets great integrated with my platform for payed online events.
CONSIt could be good if offering local country payment means could be also integrated.
Vendor Response
Thanks for the review! Feedback recieved, we would definitly love to offer more payment methods. Any more questions let us know at support@superpayit.com
Replied June 2020
Tila
Online Media, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Fantastic
It has always done the job that I've been looking for.
PROSIts complex and extremely easy to use. At first I was a bit unsure if this would be a great tool, but once I got into it I found it so useful. Im surprised not so many people know about this because wow im shocked at how amazing this works. It is amazing how wonderful this is, NO SERIOUSLY, this is by far an amazing platform. DOnt believe me? I didn't believe it either. TRY IT OUT! Promise you that you won't regret investing your time on this.
CONSCant list one thing... uhhhhhhhhhhhhhhh. Still nothing. :)
Vendor Response
Massive thanks for the amazing review, it really means the world to us to hear these kinds of things from our customers. If you have any questions or would like to have a quick chat with the team send us an email at hello@superpayit.com.
Replied February 2020
Adam
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Easy to Get Paid
My team is full of creative service providers and SuperPay was the easiest way we have found to allow our entire team to quickly and easily send invoices and allow our business to receive funds. We serve small businesses and are able to take one-time and recurring payments for a variety of services without needing to run everything through our bookkeeping services. This dramatically increases our speed of getting started, working, and paid.
CONSI'd love it there was a way to sync up with Quickbooks. If so, I could make our bookkeeper's job a bit easier.
Vendor Response
Thanks so much for the review, if there is anything else we can do please don't hesitate to reach out to support@superpayit.com
Replied May 2020
Natalie
Research, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Excellent Service
It is an affordable way to meet my needs and my client's needs. I've enjoyed it's seamless integration with my Stripe account and their excellent customer service!
PROSThis is the simplest way to set up subscription payments for your business! Secure, functional, and easy, it took less than 30 minutes to set up my subscription plans. Clients click on the link, purchase the plan, and it's done! Any time I've had a problem or question, the SuperPay staff have been quick to respond and quick to address my concerns. Their team has been amazing to work with!
CONSMaking changes to existing plans is not very straight-forward. Enter information carefully the first time.
Vendor Response
Thanks for the review! Yes unfortunately changing a payment plan is not straightforward because a lot of background jobs happen that is very hard to change. But we are actually looking at ways to enable you to move customers to different plans without them having to re-enter card details. Any more questions let us know at support@superpayit.com
Replied June 2020
Mark
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2020
If you're ok with the limitations, it's a simple way to integrate Stripe
We chose Stripe as our payment processor and love the service, but without a programmer on staff, we couldn’t utilize its APIs. SuperPay gives us a code-free way to bill our customers and members.
PROSSuperPay offers an easy front-end to utilizing Stripe without the need to code yourself or deal with any APIs. Without a programmer on my staff, that’s exactly what we needed so we can use Stripe’s excellent service.
CONSThere are several drawbacks to SuperPay. First, while data you create in SuperPay is synced back to Stripe, any existing data in Stripe or changes you make in Stripe are not sync to SuperPay. This makes managing data a bit cumbersome as it only syncs one way. Second, there’s no way that customers in SuperPay can change a subscription on their own. They have to cancel an existing subscription and then you rebill them.
Reason for choosing SuperPay
SuperPortal doesn’t allow creation of subscriptions, only modification of existing ones.
Lison
E-Learning, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Easy to use and install payment solution
We had a complete demo from one of the people at Superpay, and it was really helpful to choose the product. Superpay is really what we were looking for: easy to install, recurring payment and quick to use because we are launching our business.
CONSI cannot translate the payment page in French (and my customers speak French for now). That would be an awesome feature.
Reason for choosing SuperPay
It was the easiest to install!
Brenda
E-Learning, 1 employee
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2020
Used as a Third party assist
Overall I have pretty good peace-of-mind about receiving payments. When o connect with Thinktific eventually I'm not sure it will be easy because Superpayit is third party help for me.
PROSIt did what they promised and I received my first deposit correctly.
CONSI had difficulty setting up a recurring payment link. It seemed to revert to a single payment the told me to invite customers to sign up for a recurring payment. Finally I did get a recurring payment link but my earlier customers (2) need to join as recurring payment members at the original lower price so I need to go and set up a temporary link just for them, hope they take it and then cancel the lower priced link once they do (or don't because of the messiness). Che connection and response times with. tech support were reasonable.
Vendor Response
Thanks for the review, we working on improving the creation flow going forward. Any more questions let us know at support@superpayit.com
Replied June 2020
mairead
Sports, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Thurles rugby football club
Super, feedback from our customers was it was the easiest thing they have ever done online
PROSFast efficient and very easy to navigate
CONSNo, there was in the beginning but che sorted them very quickly
Reason for choosing SuperPay
Recommendations
Vendor Response
Thanks so much for the review, if there is anything else we can do please don't hesitate to reach out to support@superpayit.com
Replied May 2020