All Gliffy Reviews

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User Profile

Hannah

Verified reviewer

Publishing, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Robust and Scalable UML Architect Drawing Tools Integrations

Gliffy IT Product has been million organisation UML diagramming and file sharing tool choice comprising all modules under one room.

PROS

Simple and multi-device SSO/OBC-L WYSIWYG with pre-built custom LMS for drag-drop /copy -paste. UML architect drawing tools alignment and automations with colours automations. Best for online file sharing. Intuitive cloud data migration.

CONS

Since implementation,it has been our best for cloud UML diagramming. Therefore no single con to register.

Andualem

Biotechnology, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

A Versatile and User-Friendly Diagramming Tool

"I've been using Gliffy for a few years now, and overall I've been really impressed with its versatility and ease of use. The drag-and-drop interface makes it easy to create diagrams quickly, and there are a wide range of diagram types available, which is helpful when I need to create different types of visualizations. I also appreciate the ability to customize the colors and fonts, which helps me to create diagrams that fit my specific needs and preferences.One downside is that it can take some time to learn all of the features and options, and the free version has some limitations, which may be a consideration for some users. However, I've found the collaboration features to be really helpful when working on group projects, and I've been able to integrate it with other tools such as Jira and Confluence. Overall, I would definitely recommend Gliffy to others looking for a powerful and user-friendly diagramming tool."

PROS

Easy to use drag-and-drop interface.Wide range of diagram types available.Customizable with a variety of colors, fonts, and shapes.Integrates with other tools such as Atlassian's Jira and Confluence.Offers collaboration features for real-time teamwork.

CONS

May have a learning curve for new users.Free version has limited features.Some users may find the number of features and options overwhelming.Limited options for importing and exporting data.No mobile app, which may limit its accessibility for some users.

Reasons for switching to Gliffy

Gliffy offers a similar range of diagram types to Visio, including flowcharts, network diagrams, and technical drawings. It also offers real-time collaboration features, which may be an improvement over Visio's collaboration options. Additionally, Gliffy's integration with other tools such as Jira and Confluence may make it a better fit for users who rely heavily on those tools.

Balaji

Pharmaceuticals, 5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed July 2022

A basic tool to perform UX wireframe, diagram related work

Overall my experience with Gliffy is an average. I hope they can add more features which are available with the other tools in the market. There are some great features and there are some picky stuff which can be relooked for better user experience.

PROS

Not much but, I like couple of things like the option from the left panel to add more shapes. This is really a good addition to the tool and the expand and collapse of the left panel is great feature. When we want a room to work on the board we can collapse the left panel and expand it when ever it's required. along with that the resource option which is there in the bottom right corner also a good feature. When there is a new feature enabled, we can have a quick glance to check from there.

CONS

The connector tool has a wired behavior some times. After adding the shape, I am not able to add the connectors. I have to click on some other shape in the left pane and then I need to re-select the connectors. This is really frustrating some time. Also the free/trial version if they can share all the features or more features, users can check it out and evaluate the product if they can use it or not, instead of go for a paid version to check all the features.

Anonymous

10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed April 2021

Great balance of features

When many of my colleagues are struggling with PowerPoint or trying to remember how to use Visio, I quickly throw together a process diagram that I can share with engineering or other stakeholders. It's quick and easy to use and solves my problems.

PROS

Chrome app so it's light weight and easy to install. Good balance of features on the free version. Doesn't try to do too much in terms of icons and options - it's the perfect tool if you want to do a process diagram and UML document.

CONS

Could benefit from more options with connectors (arrows or direction of flow). The text placement on the diagram elements are not always ideal and can cut off other parts of the diagram. Better file management.

Reasons for switching to Gliffy

PowerPoint is ridiculously hard to use in this context.

Erika

E-Learning, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed November 2021

Good only if you use Confluence

PROS

This was easy to use and made explaining tech workflows and processes easier.

CONS

We actually don't use Gliffy anymore because while it was great with Confluence, we needed it to be more versatile and integrate with other applications, so we switched to Lucidchart.

Reason for choosing Gliffy

We did not - we chose Lucidchart over the Gliffy.

Katherine

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2023

My Practical Seamless Experience with Gliffy IT Product

An exceptional multi-purposed/channel/linguigal WYSIWYG tailored with architect design drawing tools, UML Technical drawings, team intranet and advocacy center, VOip audio calls, BIM persistent rooms, File sharing amongst more.

PROS

Robust customisable themes (CT) tailored in creating unique and visually appealing designs aligning with brand guidelines or client preferences. It has robust collaboration and sharing features which I apply to share work with clients. I also like its ADT such as AIET, vector graphics, and topography options enabling me to create intricate and professional designs.

CONS

My organisation and I are much satisfied and greatful to Gliffy software vendor.

Felix

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

UML Technical Drawing and Team Intranet GURU

Multi-linguigal cloud software for bringing teams together via VC, VOip audio, BIM persistent rooms architecture drawing. Online file sharing.

PROS

It has extreme setups and plugins. Alignment or design drawing tools and integration. IRC-Style featured BIM persistent chatting rooms. Cloud file sharing services. CVC and live conversation support. VOip audio calls and charts drawing.

CONS

Gliffy IT software Product has fully optimized design drawings, team collaboration and color drawing design tools automation.

User Profile

Frank

Verified reviewer

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2018

Excellent application for creating process flowcharts

PROS

Gliffy is easy to use and has all basic features needed to create flowcharts. I also like how simple and friendly the user interface looks. The drag and drop feature is so easy to use that anyone can actually use this application without difficulty.

CONS

Though there's a free version, I don't think that's adequate for my needs. That means paying a monthly fee to use the paid version. And it's not really cheap, especially for individual users.

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2022

Easy to use tool for business diagramming and software development

PROS

I am very pleased with how easy gliffy templates are easy to use and edit to fit all illustrative diagrams. The diagram board is also very easy to use and intuitive with drag and drop features.

CONS

Not applicable, nice experience so far.

User Profile

Chris

Verified reviewer

Computer Software, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

We use Gliffy to do online systems documentation.

PROS

I like the Gliffy is easy to use and integrates well with the rest of the Atlassian stack. This allows us to keep track of the documents created and search for them later. The functionality is comparable to the traditional market leader and has a robust set of inbuilt graphic elements.

CONS

I would like the see a data-driven model allowing me to have live diagrams that pull from outside databases.

User Profile

Joel

Verified reviewer

Consumer Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2023

Honest Opinion of Gliffy

Gliffy helps us to create data visualizations in an affordable and efficient way

PROS

It is simple to use and has a user-friendly interface and I like that it is cloud-based.

CONS

Gliffy does not integrate some popular software like Dropbox

Delphine

E-Learning, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

Un logiciel efficace de création de diagrammes en ligne

PROS

Gliffy Diagram est doté de fonctionnalités professionnelles sécurisées qui en font un excellent outil pour tous les types d’utilisateurs. Grâce à ce programme, il est possible de créer, de modifier et de partager de nombreux modèles de diagrammes. De plus, Gliffy, doté d’une interface conviviale, est facile à utiliser tout en disposant de toutes les fonctions essentielles à la conception de diagrammes et d'organigrammes.

CONS

La version gratuite est limitée, ce qui est frustrant, et l’abonnement est un peu cher. De plus, certaines fonctionnalités sont difficiles à utiliser pour un débutant. Enfin, le programme peut se montrer instable lorsque le contenu est trop important

Shrish

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2017

Used Gliffy to create Entity Relationship & Data Flow Digrams

1. Easy collaboration. 2. Requirements being represented via diagrams. 3. Ability to explain end to end work flow via flow charts.

PROS

1. Easy to use tool, with a lot of options available allowing to create diagrams of various categories like DFD, ER diagrams etc. 2. Very extensive library for various kinds of shape. 3. Availability to be used with Confluence is a great feature, where we create diagrams online and can embed these to our documentation. 4.Having the gliffy plugin for Confluence and my rep is really helpful. 5. Helps to collaborate and capture feedback online. 6. Pricing is very reasonable in comparison to similar tools available in the market.

CONS

1. Missing the feature of brainstorming. 2. Should provide an ability to download diagrams in various available formats

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2018

My go-to for all flow diagrams

PROS

Favourite Confluence plugin. I use this extensively at work. It has just about everything for creating diagrams - flowcharts, floorplans, electrical diagrams, rack diagrams e.t.c. I think it rivals (maybe even supersede) Visio.

CONS

Bug!!! Something does not like Google Chrome. Usually this is fixed on the next release of either Chrome, Gliffy plugin or Confluence. Does not cause problems, just an annoying pop up to report the issue.

Anonymous

201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

Great online diagram creation tool

Gliffy has been a great addition to our organization as it is being used by several department and practice groups to diagram processes, as well as organization charts, and technical documentation. It is easy to administer, and simple to learn with

PROS

Gliffy's strongest feature is its drag and drop functionality. Coupled with an easy to use interface, the average user can master process mapping in no time. A key feature for our organization has been Gliffy's integration into Confluence which allows us to easily build and link pages and spaces with visualization. Further, Gliffy

CONS

Gliffy meets all of our business needs, however, it isn't robust as some other alternatives (i.e. Visio, Lucidchart), however for cost, ease of use, and integration into our other tools it more then makes up for some losses in more specified requirements.

Reason for choosing Gliffy

We choose Gliffy for it's easy to use interface and its ability to integrate with Confluence.

Anonymous

10,000+ employees

Used free trial

Review Source: GetApp

OVERALL RATING:

3

Reviewed April 2014

Simple and quick, Confluence integration, lots of other integrations, but limited

Gliffy is easier to learn than Visio, fairly intuitive and the common functions you need are close to hand (on right click or contextual menu button close to selected item). Was quicker to draw a medium complexity diagram with boxes and connectors than Visio (or Powerpoint), and the resulting diagram looked good. Good range of available symbols and easy to add your own stencils from a SVG-based artwork (and JPG importing was easy too). Small native file format, and it is text based (JSON) so it is searchable (and hackable if needed). But there are limitations, which means it for the most complex or structured diagrams it can't replace Visio, OmniGraffle, or a Architecture tool (and would not replace Autocad or similar either) I can see this may work better on tablets/touch screens than Visio No bulleted text/numbered lists Connectors won't "hoop" over lines, and you can't add additional bends in connectors (there are workarounds--import "hoop" shape or use a UML shape to fake a hoop with multiple lines) Can't have text less than 9px in size. Limited import and export options. But the product is continuously developing.

PROS

Quick Free versions available Lots of integrations: Chrome, Google Drive, Google Docs Addin, MS word Addin, Confluence. Allows sharing of diagrams to multiple collaborators. Not very expensive

CONS

Free version will make your diagrams public after 15 days. You have to pay desperately for each integration: e.g. a paid for confluence license won't equate Visio import has to be paid for. non-standard file format (JSON instead of GraphML)

Victor

Verified reviewer

Think Tanks, 1 employee

Used weekly for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2018

Convenient but limited

PROS

I use gliffy with Confluence multiple times per week. It is certainly handy to have it built into a collaborative tool like Confluence, but its drawing abilities are limited. It absolutely saves time to have Gliffy as a widget built into Confluence. It is portable (works across any browser).

CONS

Worse than the limits is the performance for larger drawings. Once I've gotten into complex drawing with thousands of objects it gets INCREDIBLY slow. While I've had offers from Atlassian to help, this really is just their software limitations. I've had the problems across three different customer/work environments in which I've used Confluence to document large scale process improvements, flow charts, or network diagrams.

Anonymous

51-200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

The accessible flowchart application designed with ease of use in mind

Helps me create flowcharts to visualize complex processes and relationships

PROS

It's very easy to use. If you can use a word processor, you can use Gliffy. Plus, there is a free version so that if you don't find yourself frequently making flowcharts but occasionally have something that really just needs one to help visualize it, you don't have to be a trained user in expensive software to be able to make a simple flowchart. There are many different styling options, and it has all the basic flowchart options that you need to make a variety of different types.

CONS

I can't really think of anything negative to say about Gliffy, it's a joy to use and I've never really encountered any issues using it.

Rowan

Program Development, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed December 2022

Een prima tool voor opstellen van diagrammen, maar werkt soms net niet soepel

Over het algemeen ben ik wel tevreden met Gliffy. De tool bied mij waarvoor ik het wil gebruiken, en dat is snel en overzichtelijk diagrammen in elkaar zetten.

PROS

Gliffy heeft eigenlijk alle veel gebruikte diagrammen wel en zijn ook makkelijk te vinden. Het is te exporteren naar pdf of afbeelding en dat is ook fijn. En het is geimporteerd in Jira, het programma dat wij gebruiken.

CONS

Zo af en toe, als je grotere diagrammen aan het maken bent dan verspringt de diagram vaak. Pijlen sluiten net niet lekker aan hoe je wil. En als je ergens iets begint te verslepen raakt alles uit zijn verband.

Thiago

Banking, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2019

A tool that gives a simple and efficient way to improve the proccess management of the company

A simple and easy-to-use software with a wide variety of tools, which enables us to create diagrams and process diagrams of departmental processes in a simple and collaborative way

PROS

The variety of customization tools to design processes.

CONS

The limitation on the color customization of the diagrams.

Alexandras

Computer Software, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

A powerful diagramming tool?

Limited Customization Options: Some users may find that Gliffy's customization options are limited compared to other diagramming tools, which can make it challenging to create very specific or unique diagrams.

PROS

A comprehensive guide on how to use Gliffy's features to create different types of diagrams, such as flowcharts, org charts, network diagrams, and more.

CONS

Limited Customization Options: Some users may find that Gliffy's customization options are limited compared to other diagramming tools, which can make it challenging to create very specific or unique diagrams.

Priya

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

Used Gliffy as a diagram tool to create process flow diagrams and data flow diagrams

PROS

1. A variety of options to draw different types of diagrams. 2. A lot of shapes which enables easy representation of information. 3. Integration with Confluence gives a great flexibility.

CONS

For extracting the diagrams from Gliffy, options should be offered which are compatible with other prominent tools.

Robert

Telecommunications, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Excellent Diagram Tool

I document process flows for software, data flow, and network diagrams. Gliffy works great for me because I can create it in Confluence on a Wiki page and edit it real-time in a quick efficient manner.

PROS

The ease of use and quick learning curve make Gliffy a top choice. If you do not need all the functionality of Visio but need to diagram or show flows, it provides the ability to document processes and diagrams in a simple quick and easy manner. Gliffy is intuitive to use, pulling shapes onto the canvas, color palette and test information right there. It also integrates with Confluence making a Wiki page diagram an easy activity.

CONS

There are a few areas where Gliffy is not intuitive and it lacks an easy explanation/help/ However since it's very intuitive to use, this is not a large problem.

Tony

Computer Software, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2016

Easy and intuitive for wireframing

I have been using gliffy as my standard tool for wireframing interfaces, ER diagrams and flow diagrams for several years now. The software is easy to use and intuitive. There's a good range of form elements for wireframing and the export options work well. They had a bad outage a while ago, but they were up-front about what happened and did a great job of keeping users informed of how service restoration was progressing. I'm looking forward to making more use of the google docs integration.

PROS

Easy to use, fast to use. Works great in Ubuntu.

User Profile

Sourav

Verified reviewer

Computer Software, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed July 2021

Very handy tool for software architects

I have been using Gliffy Diagram for several years and I have been thoroughly impressed with the cool set of tools and their deployment model. When it comes to putting together software architecture diagrams I do not even think of any other tools these days. Excellent work team. Thank you.

PROS

Ability to be used as an extension within the other document curation tools like Chalk and all within the browser. Nicely organized set of really good and relevant pre-defined components that really helps quickly drawing an idea into a diagram.

CONS

At times, the components become a little bit shaky that they do not behave exactly as they should. Some times memory consumptions becomes a little too heavy for a browser to handle especially for large diagrams.

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