All TelQ Reviews
1-18 of 18 Reviews
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Connor
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Superb Platform for Testing SMS
We have been using TelQ for as long as I have been at the company (5+ years) and have never had any issues. Their customer service is fantastic (especially [sensitive content hidden] ) and I would recommend TelQ to any SMS provider/Aggregator/MVNO looking to test and measure the quality of their SMS.
PROSTelQ provides a super easy-to-use and feature-rich web platform for testing SMS to countries around the globe. There are test numbers for pretty much every country and network which has enabled us to significantly improve our routing operations, and offer our clients the best quality SMS routes. The TelQ platform allows us to easily identify which SMS have been successfully delivered, whether we have received a false DLR, and if there are any changes to the sender id or content of the SMS.There are regular updates to the platform and the TelQ team are always keen to demonstrate new feature/receive feedback about what they can improve.
CONSWe have not encountered any problems with TelQ.
Vendor Response
Hi Connor, we're delighted to receive such detailed and positive feedback! We're thrilled to hear from you elaborate all the points and are greatly humbled by the rating. We'll absolutely ensure to keep up the good work and maintain the level of trust and service accordingly. Thank you for the most helpful comments and we encourage you to reach out should you have any additional ones for us, at your service and with kind regards.
Replied July 2023
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Telq - A "Must have" for an SMS Aggregator/Mobile that requires to do bulk testing
The experience has been wonderful
PROSWe primarily use the API but log into the portal from time to time. API :- The API is fantastic as it allows you to obtain the test results in real time. This has made a tremendous impact in the way we test in bulk, and saves us plenty and plenty of hours when doing a test case.- We have been using the API for the last 3 years and are truly happy with the service,.- The nodes are very reliable and the platform has a wide, global coverage range, it covers all primary mobile operators and many of the smaller ones too.- The customer service is great from the support team, they are always willing to go the extra mile to resolve a query.Their Online Web Portal Test Tool:- This is very user friendly web application which has a vast number of features to test sms delivery in bulk and to view the results.- There is a online scheduler which allows scheduled testing should you want to monitor a specific customer's delivery or just delivery in general. - Test results are reliable.I've been in the SMS aggregation industry for the last 15 years, Telq is by far the leading app.
CONSHaving to keep up to date with all the new features that gets released frequently to enhance the product, this is great!
Reason for choosing TelQ
Telq has the best portal and API functionality and broadest coverage range.
Reasons for switching to TelQ
Telq has the best portal and API functionality and broadest coverage range.
Vendor Response
Dear Customer, we're deeply humbled by your words of praise, highest ratings, and are grateful for such an insightful feedback! We're positive that the detailed comments will greatly assist any wandering reader that chances upon this review. The API aspect and integration are one of the core focuses of our development, rest assured that it shall continue to be tended to and maintain the quality. We're delighted to confirm that the new features are constantly on review and in development, we take your needs and requirements seriously and tailor the TelQ experience to suit our dear clients the best. Kind regards and happy testing, we're at your service and encourage you to reach out in time of need!
Replied August 2023
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
Feedback about the performance of TelQ
Apart from the occasional test number failures and slow result loading, TelQ works very well and provides a simple and effective way of testing with lots of required information.
PROSI liked the outlook of the test results and the templates, it is easy to see through and handle.
CONSSometimes the test results load with a delay, and sometimes it is not clear whether the issue is with the route or the testing tool.
Vendor Response
Dear Customer, our sincere gratitude for the shared feedback! We're very strict with maintaining integrity and embrace your comments, and we'll seriously consider them moving forward. We pride ourselves on transparency, efficiency, and quality - suggesting that our testing tool's performance is one of its signature virtues. We'd love to hear more from you and encourage you to kindly reach out to our support and commercial team, in the hopes to address all and any concerns surrounding the performance and overall expectations. We'd also appreciate you updating your feedback, especially on the topic of our support and costs-wise, if possible. Every customer's voice and needs we hold dear, and find helpful for both us and anyone else that chances upon the shared information here.
Replied June 2023
Gorizia
Sports, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Helpful platform for SMS delivery testing
Excellent result and experience with TelQ.
PROSEasiness to perform SMS delivery testing that we used for our SMS marketing campaign. Test SMS route before we blast the SMS marketing to ensure the campaign can reach all the recipient list.
CONSSome delay with the result even when they said it would in real-time data capture. Other than those issue, everything else is up to the standard for a testing platform
Vendor Response
Hello Gorizia, we’re humbled by your kind words and rating. Thank you for sharing your experience with our product and service with us, your feedback means a lot to us and is seriously taken into account for future developments. We’re happy to hear that our platform is up to par and that the overall usage and performance are to your liking. Regarding the mentioned inconvenience and potential setbacks, we’d love to hear in greater detail so we may address all and any issues you might currently be facing. We’re at your disposal and welcome any additional input you may have for us, happy testing!
Replied March 2024
Jose
Telecommunications, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2023
Experience with TELQ
It´s a good tool.
PROSI like the variety of data and test nodes
CONS- Lack of some small operators. I´v always requested new networks but I´ve never gotten. - Test in batches should be easier, the excel file sometimes complicates everything.- We are not able to know if the DLR arrives than the SMS arrives to the handset. This is essential to detect SMSC DLR suppliers and FAKE DLRs.- No SMS MO capability..
Vendor Response
Dear Jose, your sincerity and detailed feedback are much appreciated! The points mentioned in your review are well-taken and noted, we ensure consistent quality and customer satisfaction, and shall not cease to do so. Regarding the coverage requests - depending on the subscriber count, SIMs commercial availability, network density, and other relevant factors - the acquisition of certain destinations (especially smaller operators) proves more difficult, thus the delay for which we sincerely apologise. Addressing the technical concerns, MO feature, and additional expectations would be best via our support and your account manager - we'd be happy to discuss further and expand on the use cases, knowledge base, requirements, and any other needs you may have - kindly feel free to reach out to us anytime!
Replied June 2023
Nour
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
More than an ordinary testing tool
The ease of use is at the top of the list. The experienced and always available support that not only solve any issue that occur but ready to hear and look into recommendations and new ideas. Always adding new features and improvements makes the experience perfect. Completes my sales process effectively.
CONSCant think much about something i dont like honestly
Reasons for switching to TelQ
The quality of testing was way more accurate. The features and parameters of testing are totally better.Results of tests were more reliable and real.
Vendor Response
Dear Nour, we're delighted to hear from you and are honoured by your feedback! Indeed, we take our customers' needs and use cases very seriously and do our best to tailor the testing platform experience & features to them, to the best of our ability, and will continue to do so. It's a great privilege to collaborate with you and we're looking forward to many more years of greatness ahead!
Replied June 2023
Kris
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Testing tool
Overall Telq has become one of our most used 3-party tools and the team from TelQ helps us with any inquiries or difficulties, great team and a great product.
PROSWe integrate it in our monitoring process and testing process and with it we are able to receive quality feedback on how our messages get delivered to end users.
CONSThere portal is just great but API feels like it could be updated with new featueres.
Vendor Response
Dear Kris, we're greatly honoured by your rating and comments! It brings us joy knowing that our product & service result in such level of satisfaction, we'll most definitely continue to deliver quality and shall settle for nothing less. We're thrilled to discuss the API options and improvements internally, and welcome you to reach out and share your use cases & ideas. Warm regards and happy testing!
Replied July 2023
Juan
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
A great testing tool
Provisioning of new SMS codesTroubleshooting of SMS issues (delivery, sender ID issues, concatenation, encoding, etc).
PROSTelQ is one of the most important tools we use to test our SMS traffic across multiple destinations. We use it during the provisioning of new SMS codes, for troubleshooting purposes, etc. Customer support is also great
CONSThe full MO testing functionality is not working yet
Vendor Response
Dear Juan, we're deeply honoured by your ratings, comments, and highlights! We hear you loud & clear and are tending to the MO feature accordingly, ensuring its timely development and completion. Your voice means a lot to us and we're certain it'll aid anyone who comes across this incredible review - here's to reaching greater heights together, happy testing and kind regards!
Replied June 2023
Rohit
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
TelQ performance
Great experience so far for an Testing simulator
PROS- Realtime statistics- Scheduler-Analytics trend
CONSThere is a need for MO testing setup and also I miss sometime to perform tests with multiple selection of countries for diff set of tests to be performed at 1 time
Vendor Response
Dear Rohit, we greatly appreciate your words of encouragement and the shared feedback! Your voice means a lot to us and it helps us understand your needs better, thus allowing us to further improve and deliver an even better product & service. We'll ensure that your comments are seriously taken into consideration going forward as we optimise the testing tool you've been so dearly loyal to - our warmest gratitude for being with us and may our journey continue, bearing the fruits of our everlasting collaboration!
Replied June 2023
Nurhana
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2023
Conveniently testing our SMS route delivery
Test SMS delivery that able to detect and rule out fake delivery report. We also can check either the SMS that we draft has the same output that received by the recipient.
CONSNothing is negative or not working with TelQ. Everything is properly construct and able to work perfectly.
Vendor Response
Hello Nurhana, thank you so much for taking the time to review our services and product, your voice means a lot to us! We’ll ensure consistency and enhancement of our key areas and highly encourage you to reach out with any additional feedback/requirements you may have for us. Our team is constantly working on improving current and developing new features that will aid in your testing endeavours and increase your benefits with the TelQ experience. We’re very happy to receive such high remarks from industry experts and look forward to continuing our collaboration. At your service and wish you happy testing going forward!
Replied December 2023
Mohamad
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
an easy and reliable testing tool
Perfect!
PROSThe overall platform is cool and easy to use, the coverage and availability is always very good.Super friendly support.
CONSsometimes the networks names are causing some confusion.
Vendor Response
Dear Mohamad, we're thrilled and honoured by your high praise and rating! We're very grateful for your detailed feedback as it means a lot to us, and allows us to further optimise our platform and deliver better service & product to our esteemed customers. Your comments will be definitely considered going forward as we strive to maintain and improve on the quality, retaining your trust and satisfaction. Rest assured as we'll tend to the coverage area and rectify any minor inconveniences, happy testing and warm regards!
Replied June 2023
Ali
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Review - Ali Fakih
The interface is easy to use compare to all other testing platforms
CONSI don't think there is anything not good about telQ. However sometimes some testing nodes are very limited to some countries and some of them do not work.
Vendor Response
Dear Ali, your feedback is much appreciated and we're deeply humbled by the ratings! Accessibility is most certainly one of the main focuses and it'll remain so, we're glad you like the UI. Rest assured as we're working diligently on expanding our coverage and increasing the stability of our test nodes. We welcome you to reach out and let us know any specifics you'd like us to tend to and improve. At your disposal and kind regards.
Replied July 2023
Conor
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
TelQ: easy to use , good reach globally, rapid customer service
we use TelQ to independently verify the quality of our SMS routes.
PROSeasy to use , good reach globally, rapid customer service
CONSi think it is missing some bulk import features that i have seen elsewhere.
Reasons for switching to TelQ
better reach, less expensive;
Vendor Response
Hi Conor, we greatly appreciate the shared feedback and are humbled by the high rating! We assure you that we'll continue prioritising the ease of use and access, as well as quality product and service. We'd be more than happy to discuss current, upcoming, and desired features with you so please reach out to us when able. Thank you for the continuous collaboration and happy testing!
Replied July 2023
Roman
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Lanck Telecom
My company has been using the Telq product for a very long time, and I can say with confidence that this is our main testing platform. It is determined by several factors:Convenient and clear interfaceLots of useful featuresCoveragePriceResponsive support and manager of my company - Oana
CONSNo significant shortcomings. Despite the fact that the coverage is quite extensive, I would like to have more test numbers for tests in some destinations.
Natallia
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
this is really amazingly convenient and understandable test tool
it's easy to integrate, easy to learn how to use, absolutly stunning and very professional support
PROStext id, i like that we can easily change it's formatand also i like that it's easy to discover fake delivery
CONSi like everything about TELQ, i can't find anything negative
Vendor Response
Dear Natallia, we're humbled by your kind words of encouragement and praise! It's been an absolute pleasure collaborating with you, it helps us grow and reinforces our core values, we wouldn't be able to meet & maintain the current level without your continuous feedback. Going forward, we'll ensure this positivity is not for naught and keep delivering top-quality product & service!
Replied June 2023
Andrés
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Perfect Testing Tool
The way the results are shown in the system
CONSnothing :) everything is perfect with TelQ
Vendor Response
Dear Andrés, you honour us greatly with the high praise and ratings! Thank you for sharing your feedback, we're very happy you like the logic we've implemented and the way it's displayed in our UI. We'll make sure to preserve the quality with the future updates and developments. Please feel free to reach out as we're at your disposal, anytime!
Replied July 2023
Andrey
Telecommunications, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Flexibility and coverage
Very good platform & coverage
PROSFlexibility to send originally-like text , to prevent detection of testing tool. Very high coverage of destinations
CONSI'm not familiar with your API , that can be required for our own Activation tests
Vendor Response
Dear Andrey, we're deeply humbled for the high praise and rating! Your feedback is greatly appreciated and helps us reinforce our standards as we go forward. We'll continue down the path of flexibility and do our best to meet the demand, as well as keep our coverage in check. Regarding our API options and capabilities, we'd be delighted to discuss this further with you, please feel free to reach out to us so we can make the arrangements.
Replied July 2023
Yong Jia
Telecommunications, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Michael Siaw review of Tel Q
Good
PROSEasy to use and its fast. API available.
CONSI need to maually register keywords for MO testing
Vendor Response
Dear customer, we're deeply humbled by your rating and greatly appreciated the provided feedback! We pride ourselves on quality and efficiency, thank you for highlighting those values in your comments, your voice means a lot to us. We'd be delighted to hear more from you regarding the areas of improvement and any requirements you might have, especially for the MO. Our Team is at your disposal and we look forward to continuing our collaboration and getting in touch with you. Thank you for using TelQ!
Replied September 2023