All Booksy Reviews
1-25 of 352 Reviews
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Piotr
Internet, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2022
All you need to manage your small beauty shop
lew
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Chop Shop 25Eighh
They help us when we need them. We are able to handle our day to day and provide a great service for our clients when our clients need and want an appointment.
PROSIt helps me run my business without having to respond to every phone call received. My clients who use it say it's easy to use. Very self explanatory for the customer and consumer. You are able to set a cancellation fee and no call no show fee. The marketplace is cool even the split on first time clients is responsible. I will continue to use booksy as my appointment setting app."
CONSThe only thing I didn't like was how long it took for me to get use to the app. Which was my third appointment app and is hands down still the best.
RaChelle
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Hairstylist Best Assistant
Booksy has truly helped me with keeping up with my appointments. My clients are able to book faster. I can add new services and specials. I love all the FREE marketing tools that are used to help stylist.
PROSThe price, amazing customer support, user friendly, easy to use, all features are helpful for anyone owning a business.
CONSIn the beginning they didn't offered a payment option but now they do. I want them to work on it alil more.
Reason for choosing Booksy
In the beginning it was due to price and what I could afford starting out.
Karol
Verified reviewer
Public Relations and Communications, 1 employee
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2021
Over Charged My Bank Account
PROS
CONS
AWFUL!!!! This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them to have their service. We as hairdressers are extremely busy. They billed me on the third of this month and then again on the 11th for $29. They also charged me $29 for messaging which I opted out of when I first got the app but they charged me anyway. So BEWARE OF THIS APP AND THE CHARGES! I have tried to erase my bank information and all other personal information, it will not let me erase my information. So now I have to call the bank and change bank cards. This is a HIGE HASSLE when I tried to be patient and nice about this on going issue for MONTHS! When you call you get blown off to the app chat line or asked to email them! COWARDS if you ask me!! Quick to take your money but hide when they make a mistake in taking too much mistakenly!
Reasons for switching to Booksy
This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them to have their service. We as hairdressers are extremely busy. They billed me on the third of this month and then again on the 11th for $29. They also charged me $29 for messaging which I opted out of when I first got the app but they charged me anyway. So BEWARE OF THIS APP AND THE CHARGES! I have tried to erase my bank information and all other personal information, it will not let me erase my information. So now I have to call the bank and change bank cards. This is a HIGE HASSLE when I tried to be patient and nice about this on going issue for MONTHS! When you call you get blown off to the app chat line or asked to email them! COWARDS if you ask me!! Quick to take your money but hide when they make a mistake in taking too much mistakenly!
Vendor Response
We're sorry you've had this experience with your subscription payments and we appreciate your patience as we work for a resolution.
Replied February 2022
Kelsey
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Gain and Retain is the name of the game!
This is the most user friendly and useful booking app I’ve ever used. It makes it so easy to gain new clients while making your return clients feel just as special. With all of the customized emails and social media support it’s makes my job easier knowing my clients can always find me on any platform.
CONSAs some of the features are really cool like the boost. Making it where you can offer happy hours to fill your day faster. But at 30% for the clients first visit it can get a little spendy.
Reasons for switching to Booksy
It was not user friendly for me or for my clients
Janay
Cosmetics, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
5 Star Rating
How detailed you can make your services.
CONSThere is nothing that I dont like about this software.
Reason for choosing Booksy
Better fit for what I was looking for.
Reasons for switching to Booksy
Clients didnt really enjoy the process to book appointments.
Chandra
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2019
Good basic system
Customer service had gone down hill but overall the system is pretty solid
PROSEase of use marketing too easy adjustments
CONSInability to retract unfair reviews and better customization to text marketing as well as web integration
Reason for choosing Booksy
Initial price but now Booksy has increased so I may go back snd can compare again
Megan
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Online Booking is the reason my business continues to grow!
benefits include my clients finding other beauty services on the same app so they love finding their beauty pros in one spot! managing my appointments is effortless so I can focus behind the chair!
PROSI love the customization available when booking clients and appointments(color coding, time variations) I also like the templates they have to share so easily on social platforms. I love the Booking integration on social channels and google maps and yelp and IG! App is highly functional and looks good too!
CONSsome of the ways things are worded can be slightly complex on the back end but thankfully they have an incredible support system in place!
Reasons for switching to Booksy
Styleseat was great for the past few years but I wasn't seeing the integrations or any movement forward like I was seeing with Booksy!
Dana
Motion Pictures and Film, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Excellent
Easy to use my clients love it I love it and most of all I love the little Booksy icon .
PROSHow much my clients love booking the appointments on booksy.
CONSWhat's not to like about booksy its great.
Reasons for switching to Booksy
Because of all of the great features and low price.
Chris
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2018
Excellent Convenient App
I love the way that there is constant development, and improvement since i first joined 2 years ago. The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions.
PROSThe app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive.
CONSNothing really, as I said there are so many things still to come and to add, which is extremely exciting.
Charles
Verified reviewer
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
GAME CHANGER!
Anytime I’ve has problems, the team have been prompt in responding with a solution everytime
PROSI’m able to book clients and make money in my sleep
CONSBe great if Australian customers could pay for their bookings through Booksy
Shannon
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2022
Stay Away if you value your Customers
Awful, frustrating, have definitely upset my clients over this unplanned switch from Genbook.
PROSI do like the option you can add forms as I'd like to get away from paper. I haven't used theirs as I'm looking for alternative software, but it was the one thing that appealed to me.
CONSAs others have stated, there is zero customer support. They want you to watch their webinars...um seriously?? The chat people will say "hi" then maybe answer your question 10 hours later. If ever. There's really too many things that make this software the worst ever, just trust the bad reviews with recent ratings.
Reason for choosing Booksy
I didn't. They are awful.
Reasons for switching to Booksy
I did NOT want to make this switch. Looking for a better alternative because Booksy is the worst.
Vendor Response
We're sorry the transition to Booksy did not meet your expectations. It is never our intention to deliver a less-than stellar experience when they need answers. We've dramatically expanded our support team to reduce wait times. Please continue to reach out via the in-app chat or by email at info.us@booksy.com
Replied May 2022
Troy
Consumer Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Its Hard to teach an old barber new tricks!
I get people who look me up on booksy. People will find you and you will begin to develope a following after great reviews. People who move to las vegas are new to the Valley. They need a barber . They find me on Booksy. In thier area. Booksy pulls it up. Experience 2 to 3 people a week that i normally wouldnt have gotten if not for booksy. It truly pays for itself if you get just 1 new person a month from of Booksy.
PROSIt was Simple! The software was easy to maneuver around on my android. It frees my hands up and my time . Which is a valuable thing in the barber industry . Book and keep moving. Love.it.
CONSThis wouldn't fall under the category of dislike necessarily! But, it would be nice to have some picture or photo of what the person looks like. Walking into a busy shop. There have been times that person walks in the shop and I can not identify them. They sit. If I could have an IDEA or better idea of the person of their hair height and photo ..something. Uber does it. Technology takes away the personal connection. Late nights in my shop to open a barbershop door to whomever that booked on booksy. Let me see your face before i open the door to the shop. Or get into a strange vehicle for a ride home.. with a stranger... GETIT. MAKE IT MANDATORY TO UPLOAD A PICTURE ON 1ST VISITS. I THINK THAT WOULD BE AWESOMEEEE...THANKS FOR LISTENING.
Reason for choosing Booksy
Recommend by a friend.
Courtney
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2020
Beyond disappointed
Horrible, betrayed, scandalous ,atrocious,
PROSConvenient .
CONSAfter 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did I’m very disappointed that they were not able to amicably resolved my very simple accounting issue.
Reason for choosing Booksy
Convenient
Vendor Response
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at support@booksy.com. We want to hear all about your concerns and address them in the most suitable way. Your feedback makes us better.
Replied March 2021
Jeff
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2022
Disaster for my business
It has been a nightmare. My business is down to half capacity. I regret not leaving immediately at the beginning of the year, but the problems compounded to the point where I must get a new booking system in order for my business to survive.
PROSWhen they bought Genbook the migration was handled adequately and the transition was relatively smooth.
CONSEverything else. The software is very buggy, customers began having trouble booking online and my schedule became less and less full over time. Customer support is non-existent. We lost the wait list function of genbook, we lost reviews, everything takes 3-4 extra clicks. They seem to be only interested in capturing my clients data so they can spam them. It was so cumbersome to book that many clients just started calling or texting me, defeating the purpose of online booking.
Reason for choosing Booksy
I didn't, but now I have chosen Acuity over Booksy. But Booksy still won't let me cancel. You have to request a phone call over chat, and then wait for a phone call.
Reasons for switching to Booksy
It was unwilling. Booksy bought Genbook and destroyed it, keeping few of their tech and useful features.
Vendor Response
Thank you for your comments! We're sorry Booksy didn't meet your expectations and we're sorry to see you go.
Replied July 2022
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
Don't believe all those glowing reviews -- terrible online support and impossible to cancel.
Shop around! There's so many better booking sites out there with far better support and who won't try to make it impossible for you to cancel your subscription.
PROSIt's pretty straightforward as far as scheduling softwares go, but there's so many to choose from that are simple to use and have way better support.
CONSI was using Genbook when it was bought by Booksy. I spent a fair amount of time working with the Booksy platform but there were numerous things that I didn't like about it that made me decide to switch to a different scheduling platform. That's when the real trouble began. First, they took down the account access page that would let you cancel your account online. So I called and got a nice young woman but she couldn't understand English well enough to get my email address correct to look up my account; then she said she was transferring me to someone else and disconnected me. So, I tried using their chat function even though when I was working with their platform, that had always been really REALLY SLOW... like they sometimes wouldn't respond for 45 minutes. Again, that happened. So I emailed them. Not expecting a response their either; so am going to cancel payment through my bank.
Reasons for switching to Booksy
Had to...Genbook was going under. After the terrible experience with Booksy, I shopped around and chose Acuity/SquareSpace. Really happy with them so far. Customer service is excellent.
Vendor Response
Thank you for the feedback. We're sorry you've had this experience! We want to deliver top-notch support at all times.
Replied February 2022
Nick
Cosmetics, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Been a booksy user since close to the beginning.
Less no shows now that I charge for that.
PROSMan it’s easy to use. I love that the client has an app rather than try and remember a website to use and book.
CONSI wish I could control frequency and time of reminders. I would love clients got a 12 hour reminder. And could get a reminder first thing in the morning.
Reason for choosing Booksy
It’s an app.
Natalia
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
Payouts issue - disappointing
I am experiencing issues with registering my account for payouts since September 2022.I have provided Booksy with my Revolut details for payouts and as per error of one their employees I have been accepted even though they don’t allow Revolut for payouts.My customers have been charged for £160 worth of services and I can’t claim my money back from you due to this error.I have been informed by Booksy that I should provide ANY bank details with my name on it so as I work 7 days a week and banks require lots of paperwork it took me over 2 months to do it.FINALLY I thought I will get my money but what do I hear???? I can’t use my personal details because my business is LTD!Twice i have been misled by this joke of a Company that claim your money and don’t provide you with a solution for their own errors. They don’t value Customers who pay them regularly for 2 years, I even offered to process my payments for Booksy subscription and they said NO.Absolutely disgraceful
PROSAbsolutely rubbish of a Customer service!
CONSAbsolutely rubbish of a Customer service!
Denise
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2017
Great company to work with and excellent software scheduling program.
Scheduling. I appreciate this software in that it incorporates resource rooms.
PROSThe layout is user-friendly and has many options and functionality. The help staff are always on top of inquiries and are very, very kind.
CONSThis software needs to implement an SMS calendar function integration (like Cronofy) to integrate with other calendars and automatically push reminders through to Gmail, etc. Also, the business app does not push reminders through of appointments. A user must hand-enter the appointment through the "add to calendar" link by re-opening the appointment after it has been scheduled and including details such as the name of the staff, etc., as well as who will be included on the appointment notification.
Paula
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Lasting Impressions
The reports of the products etc. Marketing tool also very helpful
PROSVery user friendly, affordable, and easy to manage when not in store. This software changed my life and my business turnover. I have recommended it to many colleagues who are also very satisfied.
CONSTe voucher system can improve to redeem vouchers and also if clients load credit I would like to have access to the sale to make changes
Reasons for switching to Booksy
Because I can do appointments from my iPhone and much cheaper is previous systems
Vendor Response
Thank you, Paula! We are glad booksy has made a difference in your business. Thank you as well for the feedback. We'll be sure to share it with internal teams.
Replied October 2021
Zahira
Arts and Crafts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
3 years and counting...
Booksy makes my life less complicated. I love it!
PROSI love that I don't have to stop between appointments to answer the phone or to look in my agenda . Booksy is my receptionist. All my clients learned how to use it and they love it
CONSIt doesn't have a waiting list. I'm constantly booked and sometimes my clients will ask me if I can call them if someone cancel an appointment if I Dont write a list I will always forget who ask for a spot as soon as is available . I will absolutely love if Booksy can manage to send a notification to a list of clients that set themselves up on a waiting list. ;)
Julie
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
Worst Customer Service
Disappointed entirely with the transition from Genbook to Booksy.
PROSI have not had a good experience with the product and most specifically with customer support.
CONSWhen Genbook transitioned to Booksy I was assured that it would be seamless, and it has been anything but that. When I call for customer service the message saying there are is no one available to help repeats every 10 seconds, I get it they don't want me to wait on hold because then they have to provide service. Wait time for chat is ridiculous. I started a chat an hour ago and have been waiting a minimum of 10 minutes between each reply - which have been unhelpful. Specifically, I was told that clients would receive review requests after their appointments - now they just told me that that does not happen unless they sign up for Booksy. The over 200 reviews they imported from Genbook are not transferrable to a new service because they are not verifiable to them. Genbook had excellent customer service and an intuitive platform. As other reviewers have said, Booksy customer service does not care - and it shows.
Vendor Response
Thank you for the valuable feedback. We're sorry the transition to Booksy has been less than smooth. It is never our intention to cause any confusion.
Replied May 2022
FELIX
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
The best software
I can have my inventory
PROSThat customers can do their appointment when ever they want it with out calling the spa.
CONSI can't do cancelation free I have to pay BOOKSY to do it
Reason for choosing Booksy
Because I have everything in one software
Alex
Broadcast Media, 2-10 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2020
Decent booking platform but there are limitations
My experience was ok with Booksy but it was short lived.
PROSI like how easy it is to get the platform up and going. It makes it easy to setup your profile and list your services.
CONSI did not like that the platform makes users download the app in order for them to book. There needs to be a non app user way to book services on the app. This limits the amount of people willing to do business with booksy business owners because some people don't want to add on another app to their phone. It would be nice if there was intergrated facebook ads marketing in the platform. Perhaps Booksy needs to take a couple pages out out of Vagaro's book.
Reason for choosing Booksy
I chose to try out booksy because it has an interesting brand and vibe about it but the platform is lacking in versatility and performance to scale your business so I did not continue using it.
Vendor Response
Hi Alex, Thanks for trying out Booksy and for letting us know about your experience! Customers can in fact book without having to download the app to their phones. They can do so by visiting www.booksy.com and navigating to the appropriate business profile. We also have integrations with Google, Facebook, and Instagram. We're constantly improving our platform and would welcome you back anytime!
Replied September 2020
Kevin
Arts and Crafts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Best marketing we’ve done!
It has been great! I probably don’t research the app enough, as I am always figuring out new features. Maybe Tutorials on new/ all features would be helpful to fully understand the apps capabilities.
PROSIt allows anyone who finds us online to book immediately. You know what time your getting in and keeps you updated. We keep cutting hair and Booksy does all the booking!
CONSWhen booked up it will jump people to that day next time we are available. If you try to get in Monday and we are booked, It will take you to following Monday. Confusing to clients. Also wish we could set standing appointments( same day/time every week or two/three)
Reason for choosing Booksy
Reputation was solid in my area.