All BusyPaws Reviews
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Lisa
Verified reviewer
Professional Training & Coaching, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Makes running my dog training business easy
Great Customer Service and best option for dog trainers
PROSLove the dog profiles, the ease of adding notes, scheduling, and adding dog birthdays!
CONSCan't integrate with square invoicing, can't integrate course with thrivecart and my evergreen funnel so still am paying for a separate program for that.
Reason for choosing BusyPaws
I used to use pocketsuite and acuity (a combo of both) and even though paying for both was still slightly cheaper, the customer support and both suck.
Reasons for switching to BusyPaws
Wanted to streamline and have better customer service
Sarah
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
We Love Busy Paws!
- user friendly - always improving or adding new features that make it easier to do everything we need - amazing and fast customer support - highly customizable
CONS- it's got a lot of features so getting started can be a big learnign curve - sometimes it's hard to get things set the way we want to, but Busy Paws is always great about help and taking suggestions to improve. Our business is complex and it does work very well for most of what we need and is always getting better! - Still some improvements to be made for improving user friendly flow for customers, but it's always getting better.
Reason for choosing BusyPaws
Price point, and did everything we needed for the most part.
Reasons for switching to BusyPaws
Needed better client management especially for vaccination records
Jamey
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great for our small business!
Easy to use and set up. Great customer service. Price is reasonable.
PROSIt is easy to set up and use. The on-boarding process was simple. And the customer service is amazing
CONSIt's still growing so some features like an app are not available yet. But for us it doesn't make a difference
Reasons for switching to BusyPaws
Gingr was difficult to onboard and manage. I found myself not wanting to work on it.
Jennifer
E-Learning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed February 2023
BEWARE: LMS (online course creator) is incredibly misrepresented.
My overall experience with the CMS was good. The software has a lot of functions that save time and help me stay organized.However, the misrepresentation of the LMS is so disappointing that I would not recommend Busy Paws.
PROSI like being able to create templates and automatic messages based on an event. They offer document management, so I can send multiple docs with one click.
CONSBusy Paws advertises that the Learning Management System is comparable to "Kajabi or Teachable, built for dog trainers." This is misleading and FALSE. The LMS is nothing like Kajabi or Teachable.If you plan to use the LMS, look elsewhere. Pricing for Busy Paw's CMS and LMS is equal to or greater than Acuity tiers with any LMS (Teachable, Kajabi, Ruzuku, LearnWorlds, etc.), but they do not offer the same feature list. Instead, they offer a bare-bones WYSIWYG without the ability to add templates or columns, in-line images, or any formatting aside from text. No embedding or ability to open links in a new window.No ability to resize images. Images size to fit, so they are huge and grainy. No assessment features, quizzes, or surveys.There is no way to track courses. 'Courses Completed' is not accurate. I have to log in to the client to see the progress.No landing page or ability to preview courses. I must build a page from the ground up to showcase my courses. Then maintain it.The client must go through the onboarding process to sign up for a course. While the Client Management System features are great, the Learning Management System is seriously lacking and should not even be called an LMS.
Reasons for switching to BusyPaws
I wanted to integrate my courses into one place. This seemed to be comparable to Acuity and Teachable monthly. I didn't know how poor the LMS stacked up until I was in course creation. I trusted Busy Paws when they said they had a comparable product, and they let me down. Foolishly, I paid in advance for two months free, and now I can not get a refund for months unused.
Christina
Consumer Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Initial Thoughts on Busy Paws Set Up & Purchase
I have had a great experience so far. The 30 day free trial has been so valuable to take my time ensuring the software will work for my business, and I have gotten prompt responses from BusyPaws whenever I had a question or status update. We are wading through the set up and I'm so excited to launch for our customers!
PROSI had trialled a couple management softwares and knew more or less exactly what I wanted. Busy Paws let me right into their software as a free trial to start exploring and playing around! This was a huge selling point for me as I was able to go through the features and functions at my own pace in between appointments and I didn't have to try to ask everything in a 30 minute zoom call demo.
CONSI have read complaints from others about the difficulty with learning the software and getting set up. My team member and I are decently tech savvy and have found that the software is detailed and complex, but that it is reasonably straightforward to figure things out on our own between the helpful tutorials that are pinned to each page. It certainly is not as simple and user friendly as other software I viewed, but those did not do what I wanted them to and were not nearly customizable enough! I feel comfortable that if any bumps come up I will get a quick response by e-mail from BusyPaws.
Reason for choosing BusyPaws
BusyPaws was the only one that had all the features I wanted for my business and my customers. Paw Partner was not customizable enough and would have been more expensive. Pet Pocketbook did not have the ability to set staff availability & assign services.
Alexi
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Busy Paws Review
I’m pretty happy with it! The free trial was long to enough to really get a feel for how to run it, how to set it up, how to send emails and contracts! Honestly, it was the easiest system I’ve tried to use and once I started using it, I was drawn in!
PROSI love how simple it is! I’m not very tech savvy, but this site make its look like I got my stuff together and know what I’m doing all the time! Directions are easy plus all the extra information given just in case you still have questions!
CONSI just wish there was an app. I don’t own a computer or laptop or even a tablet. Everything I do is on the go and on my phone! Having access to a app the set up for mobile use would make this 10000% more worth it to me.
Reason for choosing BusyPaws
It was simpler, user friendly, and just made more sense in my head!
Reasons for switching to BusyPaws
They kicked me off because my old boss retired. So because my number was under her account, they wouldn’t let me sign in. And I just never reached out to customer service to get the issue fixed.
Linda
Professional Training & Coaching, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Busy Paws is for Busy Animal Trainers!
We have more clients a d are able tk streamline our services.
PROSThe depth of this product is amazing. We have not yet tapped into all of the abilities this program has. We are excited to keep moving forward and discovering that —Wait! There’s more!!!
CONSIt was difficult for me to get started as it is time-consuming. However any worthwhile program takes time and effort to get used to and to onboard. I hired someone to help me and that made all the difference.
Reason for choosing BusyPaws
Wonderful talks with support prior to purchase. Patient , kind and thoughtful people. Excitement over the possibilities inherent in the product.
Reasons for switching to BusyPaws
I needed a product that would keep up with social media and the demands of a forward thinking positive Group of innovative dog trainers. Busy Paws fit the bill, and I looked at a lot of programs.
Cynthia
Consumer Services, 1 employee
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2023
Great System for Dog Trainers
So far it’s been fantastic! I my took me 4 days, a few hours each day, to setup (I didn’t do the easy info transfer, just started fork the ground up to learn the system). It’s very easy to setup, with some small exceptions BUT busypaws also does great with explaining/having pages to explain how to create everything. I love it so much that I made the jump from PocketSuite! I looked and demo-ed other systems. BusyPaws is by far the most bang for my buck.
PROSEase of set up; lead tracking and ease of transitioning to official client status; ability to create video courses!!!! (Honestly my favorite part); digital contracts; ability to create my own report card template; SOOO many more great features!
CONSIt has no app. Would strongly prefer an app, or a more mobile friendly site. But the features totally make up for it!!
Reason for choosing BusyPaws
Many more features included for a great price.
Reasons for switching to BusyPaws
Needed more features; wanted to only use one system for all things, including payment;
chasity
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
I love Busy Paws!
It has been a must need in my business. It has taken the place of an assistant! I will not need to hire one thanks to Busy Paws!!!
PROSI love the ease of booking, managing clients and having everything in one space to run my business!
CONSThere really isn’t any reason I do not like busy paws. I wish they had a website like square where I can use my own domain name. but you don’t need it to use the service! I just like it better!
Reasons for switching to BusyPaws
Because busy paws gives me more flexibility for my team.
Kaiden
Individual & Family Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Busy paws for dog trainers
I am a virtual and in-person dog trainer. Finding software that is made for pets and is easy to use is very difficult. Busy paws gives me everything I need and more.
CONSThe only thing i dislike is that it does not generate any type of virtual meeting link. For google meets and zoom - you need new meeting links every once in a while.
Reasons for switching to BusyPaws
Acuity was glitching, it was hard for users, and the group features sucked.
Stefania
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Definitely recommend even for smaller businesses like ours
Overall the customization is great- just a bit complicated but the fact that someone is always ready to jump in to help us or that there are write ups and video tutorials on pretty much every topic it’s usually just a (pretty big) learning curve and when we’re struggling things always get resolved.
PROSOnline client booking has changed everything for us and with the multiple options available can be quite customized for whatever you need. The customer service is incredible and no matter how silly we think our questions are they never make us feel silly for having asked. This is a big deal because we are all comfortable asking for help whereas other software in the past has not felt quite so inviting in this regard.
CONSDue to all of the options it’s also a little complicated and doesn’t always feel “user friendly” HOWEVER they are ALWAYS quick to jump in via zoom or email or chat to help us and their chat AI is generally super accurate and works well when humans are offline so it’s very possible to figure things out on your own as they have tutorial videos AND write ups on almost everything you could think of.Also the fact that we have to use Stripe is annoying. We’ve used Square for almost a decade and having to switch to something else has increased our bookkeeping and it’s very frustrating to pull up reports as Square is so much more easy and has so many more easy to find reports. Stripe is a daily pain in the butt for us and I wish we could swap that option for what we are familiar with and is more aligned with what we need.
Reason for choosing BusyPaws
Mostly the customer service. We’re not tech people, we’re dog walkers and pet sitters and dog trainers… they seem to wear their expertise on their sleeves and the only reason we would switch to another product or company is if something very comparable also had a Square integration.
Emily
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
The BEST booking software
I love everything about this software. It looks great. My clients have the option of booking appointments themselves. Canceling the appointments via the client portal. Intake forms are generated and available for them to sign prior to their appointments. If I ever have an issue or made a mistake the Team at BusyPaws are available to me. I actually can talk to them and they’ve always been able to resolve my problems. They answer questions in a timely manner and take suggestions regarding improvements that can be made. I have recommended this software to other dog grooming professionals in the industry. It’s so much better then other platforms.
PROSThis software is extremely useful, easy to use and full of features.
CONSThe only con I had and will be implemented soon is the option for clients to add a tip at checkout.
Reason for choosing BusyPaws
The price was a major factor but more importantly the features. The reliability of the system, functionality and the ability to contact an actual person for help was my determining factor. It does everything I need and it keeps getting better with all the recently added features.
Reasons for switching to BusyPaws
I made the switch because in my first month of opening I realized my clients were not able to book available appointments online. It would show zero available appointments. I lost revenue and potential clients. Moego did apologize for taking several days to try and mediate the situation. Offered me a free month. However I just felt that I couldn’t risk that happening again.
Alycia
Professional Training & Coaching, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Easy to use pet professional software
Very positive. The customer service is excellent and the company is frequently adding new features to increase the customer experience
PROSI can add clients and services easily as well as organize invoicing and scheduling calender all in the same place. My clients also say they love how easy it is to use to sign up for services and upload documents.
CONSThe one things that I like the least about the software is the inability to change overall tax rates and add product inventory that has a different tax percentage than a service. I have to use seperate accounting software to do this.
Reason for choosing BusyPaws
It was the best fit for my needs.
Reasons for switching to BusyPaws
I wanted a product that was Canadian and small business based as well asa product that was unique to my industry.
Patrice
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Amazing customer service with a solid product
Their customer service is top notch and it seems like they are continuing to develop their product. I save a lot of time and can have all my business needs met in 1 place vs. paying for and sending clients to different softwares.
PROSThis product is pretty intuitive and they have helpful article detailing the set up process. Their payment process for clients is the easiest I have used yet. I love that they allow actual signatures so you can set up contracts too.
CONSThere are some features that don't work ideally for my company, such as not being able to set different time frames in availability. I can only set one chunk of hours per day.
Reason for choosing BusyPaws
It seemed to have the best features and client experience of all the products I considered. I heard good things about their customer service and that has proven very true.
Reasons for switching to BusyPaws
DogBizPro was a bit pricey for not having enough usable features for my business. Signing up for classes also seemed challenging for my clients, I often got emailed questions and had to register clients myself. They also didn't seem big into integrations like other softwares are (ex. Mailchimp). DogBizPro is also not the most intuitive to use.
Cory
Consumer Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed October 2023
Makes running a dog training business much easier
So far my overall experience with BusyPaws has been great. I looked into a couple other companies that run similar software and by far BusyPaws had the most straightforward set up and best features for the most reasonable price.
PROSI signed up for the free trial with BusyPaws to see about switching to a scheduling system that was better suited for pet professionals. It's difficult to choose what I like most about it. Easy scheduling was my biggest concern, but the fact that clients can sign contracts easily on the website, upload vaccine records, and communicate with my trainer and I is fantastic.
CONSI wish there was an app to make dealing with everything easier on my mobile device.
Reasons for switching to BusyPaws
I was looking for something with more features and more specifically related to dog training.
Alexandra
Professional Training & Coaching, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Initial Thoughts About Busy Paws
Overall it's been good. The learning curve has been a little tough, but the customer service has been top tier!
PROSI like that it is a software that integrates with other services we use such as mail chimp. I like the way the client portals look, it doesn't look dated and is fresh and clean, very appealing to the eyes. I like that I can host courses right on the service vs having to pay for another subscription to do so. The option to add reminders and documents is really helpful as well.
CONSI found that the learning curve was a little steep, but once I got the hang of it, it's pretty straightforward. I would love to see a way for series classes to be a little bit easier to set up. Setting a start and end date vs having to add individual steps and select their date for each one. This is pretty time-consuming.
Reason for choosing BusyPaws
We noticed a lot of other professionals in our industry were using it
Reasons for switching to BusyPaws
The option to have integrated Mail Chimp and courses, as well as recognizing that as we grow as a company we may need a booking software that's a little bit more robust.
Christine
Professional Training & Coaching, 1 employee
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2023
Bang for your buck and easy to setup
Very impressed with how quick and easy it was to setup. Custom service was fantastic and easy to access help articles. While the software is geared more towards groomers and kennels, it didn't get in my way or cause unnecessary work.
PROSPricing in line with what I need and I'm not paying for things I won't be using. The help and support options are listed on every page and the details are fantastic. Making it very easy to learn your way around.
CONSAn app would be great. Nothing I really didn't like. More dog training specific options or categories might be nice. Website integration could be better. Mostly a cleaner look on the website. Smaller size. Unless I haven't found it, an option to pull up all completed forms would be great instead of looking at each client.
Reason for choosing BusyPaws
Pricing and features are inline with what I need and I don't feel like I'm paying for a bunch of features I don't need. As a sole proprietor and small businesses owner time and money are always a big factor.
Tarin
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed July 2023
BusyPaws for Dog Training
BusyPaws is affordable and is able to do just about everything I need it to. The software is very intuitive.
CONSI wish there was an app, as well as some other ways to create service types like board and trains and day training. I'm not in love with the way I have to set them up.
Reasons for switching to BusyPaws
ease of use and affordability
Hilary
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Busy Paws Review
I really enjoy using it; it’s got so many amazing features.
PROSI like the combination and variety of services it provides. It allows you to set up a wide range of services and has great record keeping capabilities.
CONSIt’s not very easy to use. I consistently struggle to figure stuff out. The membership services I’ve rolled out are confusing.
Reasons for switching to BusyPaws
Wanted a dog trainer specific product, was suggested by a colleague
Joanne
Veterinary, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
User friendly
I love the system, the support is outstanding they take on your requests of innovation and changes are implemented quickly. It’s a nice one stop shop for my business.
PROSI love how easy it is to use, the help functions. I have a computer software background and it has been designed so well to be versatile for the different pet industries.
CONSIt’s currently only web based verses having its own app, although it still has not caused me any major problems so far, I just have to ensure I have signal/data on my phone.
Reason for choosing BusyPaws
Easy set up, google integration, simple invoicing system and general overal experience.
Jeff
Professional Training & Coaching, 1 employee
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Easy Integration
The BusyPaws software made it very easy to integrate with my website so that clients could continue to book even while I transitioned from a previous booking platform. I was able to utilize the free trial to experience how BusyPaws could potentially help my business grow. Near the end of the trial period I knew I needed to make the transition from my old platform to BusyPaws. Great features and great customer service!
CONSI wish there was a mobile app specifically for the calendar feature as the mobile website is kind of crowded and clunky to use to see upcoming bookings. I also would like to have the option to send estimates through BusyPaws so that I wouldn't have to use another service.
Carissa Lynn
Veterinary, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Small Business owner looking to minimize admin processes
I have run into things here and there, but it's all been a learning curve and realizing I even have the option to modify something.
PROSThis program has seriously thought of everything. It has taken so many mundane processes off my shoulders and give clients to ability to book their own services without texting me.
CONSI'm not super tech savvy, but with a little time and readiing through the massive amount of resources, I have managed to learn most of it. Please the customer service is top tier
Reason for choosing BusyPaws
Way more admin work done for me
Reasons for switching to BusyPaws
DD is just not it.
Sabira
Sporting Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2023
Review after 1 day of using
Connecting to quickbooks. it will be easy for clients to pay online
CONShard to set uptransfer of data takes a long time
Reasons for switching to BusyPaws
promises of easier use
Heartly
Consumer Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Very user friendly!
It’s a wonderful management system at an even better price compared to competitors!
PROSThe ease of use and focus on pet business specifically.
CONSI had some difficulty setting vaccine alerts to clients.
Reason for choosing BusyPaws
Because of the focus on dog training, grooming & boarding specialities. Most importantly, ease of use.
Reasons for switching to BusyPaws
The focus on grooming & training business specifically.
Julia
Professional Training & Coaching, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Modern & User Friendly
The modern aesthetic is appealing and the modern features are user friendly and efficient for both staff and clients.
CONSWe only wish we had found this software sooner! A dog training facility we respect had switched from an old software to BusyPaws, which was one of the big deciding factors to use it.
Reasons for switching to BusyPaws
DogBizPro has an unappealing aesthetic and features are behind the times. For staff, it is not user friendly unless you're somewhat tech savvy.