I have had an extremely positive experience with groomer.io.

I love the two-way messaging and automated calls to let the pet parent know their dog is ready to be picked up at the end of the appointment. it is a very convenient feature that many of my clients like as well. I also like that we are able to save the client's card on file to charge in the case of a no-call or no-show, or there is the option to charge a deposit.

I don't like that the payment processing fees for using a card that is saved on file for a client are more than the processing fee if I were to physically swipe the card in person with my client. They offer the option to save a payment card on file yet we are charged a higher percentage and base fee for using that option as a way to pay for a clients grooming services.

Groomer.io is the most important software of my business. It is what I use to make sure my employees are booked up each and every day, and it’s what my employees use to work their route and complete each service from start to finish. I’m so happy that we found a solution that checks all the boxes of what we need to run a successful mobile grooming business.And the Groomer.io team is second-to-none. I know we are in good hands with their help.

Groomer.io is one of the easiest apps to use from the client’s side. Your clients don’t have to download an app into their phone in order to use your services. They can do their intake forms and appointment requests straight from your website, and when they get notifications or reminders, they receive a normal SMS text message to their phone, so they can’t miss it. They also get an automated phone call when their groomer is on the way.This is honestly the most high-tech solution developed with a low-tech audience in mind.

The initial set up and implementation was not the easiest thing process, and this is coming from someone who considers themselves very tech-savvy. There was a lot of walking through with the support team (which is awesome by the way) initially to get everything to function the way I wanted it to function. Once everything works as it should, though, it is a smooth experience.

Mostly good. Very easy to reach out to them if you have issues.

Easy and good to use. Easy on both us and the clients.

Update a lot. There are always new things being released that require us to update the app.

Great experience! I recommend it to every groomer who is looking for a better, easier app to use for scheduling and client profiles.

I think Groomer.IO is one of the easiest apps I’ve used. I have a a lot of trouble learning, especially when things are more complex like other apps I’ve tried. Groomer.io gave me ease of mind with how simple it is to use, with the added bonus that they work with squareup! They send appointment confirmations and reminders to all my clients, so I don’t have to worry about checking in myself, when I have other things I’m worrying about.

I haven’t found anything yet that I don’t really like about groomer.io. I would have to use it for a lot longer to see if there’s something I’m not fond of.

I couldn’t work without groomer.io! It helps me with booking, my own work schedule, reviews, and more!

I love that my clients can pre book their own appointments online.

No complaints. I like everything about this software.

It was so much easier when I made the switch to Groomer.io. They don’t charge you for the appointment if the client cancels last minute! It has truly been helpful to me starting up my grooming business!

I love how everything is in the app on my phone! I like being able to communicate with my clients and them having the option to book online!

I haven’t found anything that I don’t like about the app!

They are awesome!!! I’ve used three other grooming softwares and they’re awful. Groomer IO is the best!

This program is so easy to use. It’s customizable so I don’t feel like I need to adjust my business to use it. I really like how they listen to their clients. I’ve made several suggestions on changes that would benefit us, only to see it implemented a few weeks later. I’ve experienced very few issues, and ones that come up are remedied within a few hours. Most of all, this software has allowed us to not need a full time staff member to schedule, onboard new clients, and process payments. We have saved THOUSANDS each year in decreased payroll by using Groomer IO. It’s the best improvement I’ve ever made to our business.

Our business works on appointments and I wish Groomer IO would clients to make an appointment online. Right now, they can only make a schedule request.

Customer service is very good. App is easy toUse. We like it

Easy to use. Saves time. Customers like it too.

Still haven’t mastered mobile grooming.

What’s not to love? Super easy, super cheap, and never calls in sick! I honestly feel my business has grown so much with the help of Groomer.io! It would be a nightmare if I had to manage this all myself!

This system is by far the most amazing thing I’ve added to my shop! It’s just me, so having groomer.io is like having an employee but without the cost, headache, or scrambling when they call in sick! This system is super easy to use for me and my clients! Clients tell me all the time how much they enjoy the ease of booking online and paying their bill before they leave their couch!

The only thing that would make this system better would to be able to send pictures through the text system. However, I heard it was in the works. So that will be such a great feature added!

Easy to use and understand. Other programs I did trials with were confusing with tons of fields for every client. Groomer.io made everything simple and it is a very affordable program. Others I tried charged a ton for features I didn’t want or need! Groomer:io has everything I need

Mobile routing assistance could be better, I wish it showed me the miles between stops on every screen instead of just some. On some screens it only tells you the minutes not the miles. Wish I could fully customize my confirmation messages instead of selecting from premade messages. Also really needs to have a list I can view of canceled appointments.

It does a great job of keeping all client and pet information well organized and easy to understand.

The customer support is amazing and overall the system is pretty straight forward and easy to teach to my employees.

I wish it was more mobile grooming friendly. I would like to be able to see drive distance without being in smart book mode. I find the smart book mode is not helpful at all for it will not show everyone's openings, just the last groomer. It also will do more than the weeks I requested without any indication of doing so. I also wish the texts were not so expensive, especially when clients send me every sentence separately when writing us.

10/10

Customer service. I haven’t had an issue that wasn’t resolved quickly and efficiently.

Nothing isn’t top knotch. Any concerns are addressed completely

I like most everything about the software!

The only thing I do not like is not having the ability to black list people and keep people from booking online if they have been banned and that it let's people create multiple profiles for the same dog or same name

Groomer.io is wonderful. Our clients love it and customer service is excellent. They are always willing to help as well as continue to listen to the users and add or make any necessary changes.

This software has changed my business. I like the appointment reminders most as it greatly reduces no-shows.

I wish we could select which phone number to contact when the pet is finished (I.e. husband or wife)

Phenomenal!

Customer support, online scheduling, the customer portals, and terms of service

You have to do select things online and some in the app

Groomer.io has been life changing for my business and I could not imagine operating without it.

The customizability, ease of use, and most of all, the time I save with this software. I no longer spend hours sending out reminders or it’s time to schedule messages

Not being able to run reports without the help of customer service

10/10 priced fairly, will always use for my business.

This software has made my life so much easier! So many amazing features. From scheduling to payment I love it all.

Everything works great! I would say if I have bad service the app won’t load properly but that’s not really the apps fault.

Good

Easy to use , customers can use it easily

Loads slowly some days or not at all. Time blocks

Customer service is amazing.

Clients are always commenting how professional and easy it is to make an appointment using the software. So much easier than a pencil and appointment book!

Probably things I haven’t taken the time to explore

The groomer.io team is amazing. Whenever we need assistance they are a phone call away and happy to help.

It has allowed us to free up so much time to focus on other parts of our business.

Nothing! Groomer.io has everything we need.

It's been super easy to use. When there is new or updated programs it's been easy to learn also.

That I can communicate with the clients via text through this software.

Only thing missing is having clients able to send us pictures through the software.

so far this is working very well for my needs

i love how there is auto reminders. i like the concept of calendar sync if it ever gets fixed.

i wish there was options to customize auto texts

Easy to use , excellent customer service and budget friendly.

None come to mind they’re always improving user experience based when given feedback

The automated reminders are my favorite part

That clients are not able to submit their own shot records and that I can’t send pictures in the messenger

This is a super easy app that has made my life so much easier!

I wish it was for grooming, boarding and training