I’m loving it, grateful for the support, and appreciate the constant improvements

-Online booking, -Instant check in, -Making sections of the registration mandatory, -Booking appointments online without having to book daycare/boarding

- not being able to see the total of a clients’ bill, especially if there are outstanding payments, unless you go into their account. It would be nice to have it come up when there is movement on their account. - in statements, having itemised summary of appointment, instead of just a summary total. - being able to have “store credit” where clients pay in advance, and services rendered deducted from the advance payments. - possible birthday email on the day of or an option to send is a day or two before, I’d like to be able to offer a free daycare on the day of the birthday. - the text message service to also be available to be used for general communication, not only individual reminders - automatic calculation of hourly charge, we charge per hour after a minimum of 4 hours or the equivalent cost of 4 hours for daycare.

We love how easy it is for clients to book in and to choose the times that suit them. We love that all payments are made through the system as it saves us so much admin time!

The appointments system - it seems impossible to use for what we want

It is reasonably intuitive to use once familiar with the product. It has a well rounded feature set including customer reminders, various adjustable report settings and integration with third party software.

For the first 3.5 years of using this software, it has been very reliable, and the developers were very proactive and responsive to suggestions for changes and improvements, and it was not uncommon for the software to be improved upon every couple of months. However since the software was bought up by Gingr in April 2020, there have been no new updates at all, and it has become unreliable and I no longer trust it to give me accurate information. Unless changes are made, I will be looking elsewhere for other alternatives.

We are constantly blown away by this software program! It is so easy to use and very seamless. They are constantly doing updates because they actually listen to their customers and their requests. Even though customer support is on the other side of the world, their promptness in replies and support is so great. Probably the most amazing thing that we are getting from the software that we did not expect is the fact that they prompt our customers to give us a review. Because of these reviews, that we are able to link to our website, our business has exploded this year. And so much of it is because people have seen so many great reviews on our website. They tell us that themselves. We attribute a lot of our success this year to Revelation Pets.

The one thing they do not offer yet is the ability to easily upload photos that can be texted to the customer without having to text it directly from our phones. But as forward thinking as they are I'm sure that it will become a reality in the near future.

I cannot rave enough about this software and the company behind it. We have a 60 room cattery in Tasmania, Australia and we made the move from a paper based system to Revelation Pets after months of reviewing all of the software available. To us, Revelation Pets were head and shoulders above the competition because of the features and the ability to give it a really good test run of all of those features before we committed was great. Everything we threw at it it was able to cope with and the customisation features give customers a sense that they are dealing with you and not a generic piece of software when making an online booking or receiving a confirmation email. It's obviously been designed with plenty of input from people in our industry and looks good so my team WANT to use it. Revelation Pets has not only made our business more professional, but has increased our productivity. We have fewer phone calls to answer - not only for bookings but also for information that is now emailed to the customer after they book. I love that I can take bookings or view information on anything with a browser including my phone and it looks great and is easy to use on that too. To back up their great product, the customer support is awesome. These guys really listen to what their customers want and act quickly. I have made several suggestions for changes I'd like to see and usually within 24 hours (usually less) I have a response and then shortly after that a notification that the change has been made complete with instructions.

Feature rich Great UI Customisable Web based - always up to date software and available on any device with a browser Scales well to work on mobile phone browsers No lock in contract Amazing customer support

It would be a minor concern if we lost power or internet access at the cattery, but then we have our mobile phones as a back up :-)

Over the years I have looked at a number of booking systems for my Doggie Day Care / Boarding / Training facility. Several years ago I came across Revelation Pets and tried it out. It offered several things I liked but I had my own way of doing things and was looking for a system that could meet some very specific needs such as a visual calendar that was easy to use to enable us to view our bookings 'at a glance'. With the last couple of upgrades and the upcoming new enhancements, Revelation Pets has more than met our expectations!!! It was easy to train my staff how to use and each day we discover new ways to use even more features. Even better, their customer service is wonderful!!! Kate and the team have been there for us regardless of how crazy our needs seem to be. Their focus and direction are spot on and we look forward to all the new features coming next month.

Easy to use - Easy to train staff - Well thought out - Gets better and better.

The ONLY thing I would wish for at this point is the ability to insert/add a run where I need it to go based on how my kennel is arranged. At this point my only option is to add it at the end of the list which makes it less effective when viewing availability by size or location.

I have had a strictly paper system since opening in 2009. Such a pain to keep track of vaccines, etc. But I have a small kennel (7 runs, 2 crates, and 3 cat cages) so the cost of software was prohibitive. Especially as I only board, no other services. I was comparing two or three equally priced options, but Revelation pets offered me a small business discount which makes it easily affordable for me, taking out the stress of paying for a system. No longer do I have vaccines overdue that get missed, invoices are right in my phone with a touch of a button, receipts emailed (one less thing to keep track of with an excited dog), and clients can book on my website as well as leave reviews for me. Every time I’ve had a question or concern, customer service has been prompt, efficient and courteous. Can’t say enough good things here. I’ve been a client of theirs for 7months, with no thought of ever stopping as long as I’m in business.

Intuitive, very easy to figure out just “playing” with it, but there are how to videos if you need them.

A few features I would like that aren’t in the program...yet. For example, having multiple clients share a run (parent/child who want their dogs together); also allowing for one of the owner’s dogs to have a different length stay in the same run (one dog stayed one night, two dogs stayed 2 nights)

We use it to run our business. Its an integral part of our daily work and a joy to use.

Easy to use, helps us meet our licence requirements for record keeping, access anywhere, reliable, great support , ongoing updates improve functionality, works on multiple devices, easy to customise, cuts down on admin time, they listen to customer feedback and use it.

Its at the top end of what we would like to pay but so long as the development continues then the price is acceptable.

We have been able to decrease the amount of time we need to spend in the office by using the automated features, like vaccine expiry alerts, booking reminder emails, and online booking. When we first started using Revelation in July 2014, as a small, 6-run kennel, it was the perfect software for us. We have grown over the years and Revelation has kept right up with us. It is still the best software for our 25-run kennel and will continue to be the perfect fit for us as we grow.

As I was trying to think of what I love best about this software, I realized it really is the MVP of our kennel and we would be terribly lost without it. It is easy to use, can be customized for any sized business, and the support is amazing. My (very) technologically challenged assistant is able to use Revelation with minimal frustration.

There isn't anything I dislike about this software.

Exceptional support and improvements since we started. We still have a problem with the accounting side regarding invoicing (accrual basis versus payments basis and payments in advance). In terms of generally accepted acoounting principles we have to account on an accrual basis and payments received in advance are to be treated as a liability and not income. We also have trouble reporting on invoicing for a specific period (invoicing for that period of bookings) as opposed to the booking report. Also the booking report does not give totals and exporting to excel does not allow us to autosum due to our different currency.

simplicity and clarity

accounting side is not on par with the rest of the software

Revelation Pets saves me many hours of administration in the office. I can concentrate fully with my team on caring for our dogs and cats. Revelation Pets works almost automatically and I can manage and accept bookings with just a few clicks. Our customers have given us a lot of positive feedback after switching to Revelation Pets as it also makes booking much easier for our customers. Due to the regular updates, Revelation Pets is getting better and better and in many areas can be individually adapted to your own needs.

- professional Online Booking Tool - own customer account for the pet owners - Need no App on Smartphone - Excellent and very fast support - take customer requests and suggestions for improvement seriously

- nothing -> I'm happy :-) I use the software for a long time and am completely satisfied. There were only a few problems that the support but could fix very quickly.

More free time to do other work! The ability to print a deposit list directly from Discharges is wonderful.

As an adult who did not grow up in the computer era, even I find this program to be extremely user friendly. I was able to set up the runs to exactly fit our outlay; the Booking feature is easy and fast; and the customer support (when I get confused or have a problem) is perhaps the best of any company I have dealt with.

Any issues that I have had and "wishes for" have been taken care of in each update. My least favorite aspect of this software is the length of time that that it takes to go from Bookings to Account, but that is minor.

Boarding cards that you can have pets photo on. (Customers like that too. ) Occupancy report. Money due report. Split bookings in pens. Easy to e mail customer now can also SMS them.

Would like to see a months view at a time on the runs page. I think I can only get up to about two weeks st moment

Time saving Professional looking Keeping info in one place

Customer support is excellent , always scores high on my book. The software allows our full days and half day fees. Professionally looking Reminders to customers reflects well on us too.customers can automatically review after being prompted by RP

Having to print off daily booking confirmations for our use would be good to print multiple at one go

To see at a glance how many dogs are in over Xmas holidays and other busy times instead of having to manually key each one in is fantastic.

At a glance I can see how many dogs are in and how many runs I have available at busy times Xmas, Easter, school holidays etc. We used to run a manual diary which is fine in quiet times but a nightmare at Xmas - thank you! The reason I bought it was because we were away overseas with friends Martyn and Lisa from Wags in Levin NZ and Lisa was doing all her bookings on her phone while we were away and knew exactly what was happening in her business!

I do find it hard to just add a vaccination sometimes but I am probably doing it the hard way - I seem to get into a pet screen which isn't the main screen and it doesn't give me the vaccination option. I am only learning so I am sure it is not the system :)

Every customer is charged, no more forgotten payment.

The daycare booking!!! that is my core business, I justo love it. And the fact I can do everything in the tablet or phone is simply wonderful.

I can´t book several hotel days for the same month and customer (similar as daycare booking). I have several clients that work in the aviation, and they give me the hotel schedule for the intire month, it would be great if I can book the hotel as I make in the daycare... it would be easier when i send the value to customer

the company responds quickly to any questions or concerns. and they like your feedback and continually improve their system. I also love how easy it is to use.

I believe client text reminders are a separate charge. and we dont do a lot of baths so I am not sure how this may work better for people who have to manage grooming and boarding

I own more than 120 unit, price/month is too expensive considering the few clients using it , too bad because the system is very easy to use. At my sign in, i had set 40 units, now i only can use 1... or have to upgrade. I looked several years for an online booking system including an availabilty calendar, suitable on a boarding kennel, i really dislike monthly fees. So i finally bought a lifetime licence of a kennel software homebased, and a lifetime licence of very very cool and customisable hotel sofware based on my website, the total cost is less than a year of revelation pets fees (120 units)...

organized bookings, daily scheduling of check ins/outs and appointments, etc

Ease of use and that they are continuously improving and are open to inputs from the users. I love working with them. The software has been getting better with each update.

I would love to have a credit option. For clients that paid too much and would like that amount to be put towards a future booking. I always worry we will miss it down the road if we just put a note in under the customer.

First class service from first class folks.

Easy to follow screens. No training required. Very approachable folks. Web based so access anywhere anytime and on anything.

Nothing negative to say. Any issues have been solved very quickly.

This software is incredibly user friendly. We have only been in business for a year, and we have used this and only this software for our appointments. From the moment that we signed on to use the trial, we knew that this was the software we needed to use to help us be organized and successful. We love Revelation Pets!

There is not one thing that we don't like about this software!

Customer can make their own appointments, clear to understand.Improving all the time. Online.

It would be great to have it intergration with google calendar as i have to run that alongside and it takes up so much of my time.

literally been search for over 2 years for a online booking system. Revelation pets it it! What struck me first was the "feel" of it. Easy to read, not cluttered. I am in Florida and 90% of my customers are elderly. Though they are working the internet well, I needed something easy for them. This couldn't be easier. I have tried every program out there, both for pets and and humans. Not one single one would work. The ones that were for pets want 5% of all my bookings price! Since I do boarding that would be a fortune! They mainly bring you customers. I didn't need that, just needed my excisting to be able to book online. The others wouldn't work because I have split hours. Revelation pets is very affordable and split hours isn't an issue. I also don't have a computer and only use my ipad and smart phone. I love how is comes up on my phone. Very easy to read and use. And when I'm making a booking it doesn't make me get a bunch of info, I don't have time for that! When I needed help they got back to me ASAP. I look forward to them growing and tweaking some things. I have almost 4,000 cats in my data base. I am very busy plus work by myself, having people book online is helping greatly. Cuts down on mistakes, not stuck on the phone while with a customer in person, etc. Life for me just got easier! Thank you, Revelation Pets!

much greater visibility of the diary and bookings plus clearer and consistent client data

It was by far the best product we saw on offer. It is very easy to use and the staff have needed minimal training. Best of all is the exceptional customer support. The team there have been so helpful.

Find the mix of pet types slightly tricky to manage especially when looking at occupancy statistics, but found a work around with the help of the support guys.